I just went to serenity woman's care and had the most pleasant experience ever. Dr. Jeanne was so…read moresweet and took her time to really get to know me and address all my concerns. She was so kind and easy to talk to and truly listened to me and made me feel so comfortable and cared for. The office is so beautiful and decorated with beautiful and girly decor which made it feel extra elegant and inviting. They drew my blood at the doctors office. I didn't have to go somewhere else which was super nice. I highly recommend this office and this doctor.

Poor customer relations from Serenity Women's Care owner and nurse JeanAnn; very disappointing…read more Does not stand behind her services.

I too am so saddened that Dr Bennion has left. I have been a patient of hers since she was in…read moreAnthem. At least 15 years. Not many people " look forward" to their annual visit.. but for me it was a chance to catch up and laugh !! Truly a one of a kind Doctor. Thank you for all the years of expertise. You will be missed for sure.

DR Bennion, I am forever thankful to have been part of your patients for the many years I had with…read moreyou. I never was able to fi d my issues until her and now my menstrual is finally 2 months in a row and its not you I get to share these tears of joy with as you know the issues and your who taught me about PCOS. Your who cared so much. Your team, your office staff everyone in the office was so nice to me and always cared. I will forever miss having you as my Gynecologist your truly THE BEST! I MISS YOU SO MUCH AND AGAIN THANK YOU FOR ALL YOU HAVE DONE FOR US.

Fabulous staff and Doctor. Dr. Glassman helped me get my life back again! He removed an enlarged…read morefibroid and I can finally breathe again. I would recommend him if you need an expert and would like a full recovery. Forever grateful I never had issues with appointments or cancelation. 5 star service

Unbelievably poor communication. They cancel appointments without telling you, reschedule…read moreappointments without telling you and then when you try to call them you get a robot which cheerfully tells you that it can handle most tasks (it can't) and then lets you leave a message that no one ever bothers to return.

Dr. Dana McKee, located at the Scottsdale location saved my life! I recommend her for all your…read moresurgery needs! I'm beyond grateful for her expertise and remarkable surgery she completed on me! I cannot thank her enough. She's partnered with Mayo Clinic as well, so she knows her stuff! *AGC partners w/ Piper Surgery Center. Do not get turned off, it's your surgeon that's the deal breaker! Clean and anesthesiologist has a great rapport, great sense of humor.* The admin staff is thorough, just direct. Don't take it personal. It's better to communicate via their text message portal option. Works wonders! Surgery: Full hysterectomy w/ reserve of ovaries Laparoscopic - 4 incisions w/ one being through the belly button *1 in 4 cases, I'm the 1 in 4- removed adhesions, intestines from uterus and intestinal barrier flap prior to beginning No endometriosis found Ovaries looked healthy (did not over cut nor remove wasn't necessary) Reserved my nerves Checked on me during my hospital stay! :) I stayed in the hospital 2 days- I recommend 3. *Call your insurance and get it approved, do not rely on the surgery scheduling team. *ENSURE all allergies are notated on your doctor's orders. This surgery is painful, medium high to high. You will be bed rest for the first 10 days. Recovery takes time, allow it- this is a major surgery! Listen to your body. Thank you again AZ Gyn Consultants! Thank you for your grace and assisting in saving my life! Grateful.

Whoever answers the phones has no sense of urgency. I got put on hold twice. Then she answered and…read morewas so rude. She kept suggesting doctors that were booked to august and october. I told her I had specific information I had to give my mother's pcp in order to get the referral sent over and covered by her insurance. She kept saying we can just fax it over. I told her Look I have instructions Im just trying to follow. Whoever answered the phones at 12:37 today gave me a terrible impression that this office doesnt care. She asked what we needed the appointment for I told her & in my mind its something rather urgent for an elderly person but this lady didnt seem to care. Shame on you. What if it was you calling about your mother, grandmother, or another woman you loved? Stay away

I've been seeing NP Mary Frazee for over 10 years and have immense trust in her! She's seen me…read morethrough multiple IUD's, ovarian cysts, uterine polyps with nonstop bleeding, and many other little things along the way. She is a great educator and a grounding presence. Even though I moved across the valley she's worth driving out to see!

About a year ago I decided to get an implantable estrogen HRT pellet from Arcadia Well Woman. I did…read morea hormone panel and they told me my testosterone was low so they recommended I add some testosterone. I agreed, but the testosterone had an adverse affect on my and I spent the next three months irritable, aggressive, and full of uncontrollable anger. It affected my relationships. I almost lost my husband because of my mood shifts and irrational anger. I lost my self esteem, I grew body hair all over and I hated myself. I couldn't sleep, I couldn't think rationally. It was like a monster had taken control of my body and wouldn't let go. I decided I would never make the mistake of adding T to my hormones again. Last month I decided I wanted to try the pellet again, minus the testosterone. I went in for a checkup, and thoroughly explained what had happened last time and that while I wanted an estrogen pellet, I did not want testosterone again. The doctor agreed, she said "That was way too much, we won't do that again." We scheduled the procedure for late May. The procedure took place last thursday, and when it was over I said "I'm glad I won't have to deal with that testosterone anymore." and the doctor responded "What do you mean, we put testosterone in this pellet too." I told them to take the pellet out immediately, that we had had a thorough conversation about this and I made it clear that under no circumstances did I want testosterone. She said she didn't remember the conversation. I told her it's explicitly her job to remember the conversation. She told me there's nothing in the records about it. I told her it's explicitly her job to keep those records. The pellet had already crumbled in my body at this point and she informed me that she was unable to remove it. She gave me supplemental estrogen and prescribed spirolactone, but neither has proven effective in keeping this aggression in check. I am now faced with the prospect of another three months of artificial irritability, anger, and rage, and it is directly the fault of Arcadia Well Woman. It was malpractice, and it was assault. I wish I had the capacity to sue them. I wish I had the grace to let it go. But thanks to their actions, I have neither. Under no circumstances would I ever recommend someone go to this doctor.

This is my second baby I'm having and in my last review I said, "Any future babies I have I will be…read moregoing back to Dr. Branaman." I've kept my promise! I'm delighted to be back under Dr. Branaman's care! Everyone there is still wonderful and sweet! Front desk ladies are very welcoming and always have a smile on their faces! Amber is very nice when she checks me in through the back! They've updated the furniture in the waiting room and it's really lightened up the space! Nice big comfy couches. New chairs and decor! I still have about 4 more months to go and I'll give a final review then but I guarantee you my thoughts won't change. This place is perfect and all the lovely ladies there are perfect. Stop looking elsewhere for obstetrics or gynecology because this is the place you need to be!

Hi. My name is gregg. My wife has gine here and had ok care but whem ther is a proble. We have been…read morewaiting for over a month to get a dr to call with results my wife is a nurse and k ows how to get results but can not get a prescription we have been calli g leaving messages and it took me a pussed off husband to call and make a stink to get one of these people to talk still dont have an answer but she was able to talk to some one but this plave is a joke and needs to be shut down if the patient care is this bad the drs o ly care about making a buck and the people they are suppose to care about are a far distance memory. They only care about the money i would go somewhere else cause this shit show is not ok.

Delivered my second baby had back to back babies. Both are c-section this time I got my tubes taken…read moreout the same day. Easy process help me stay calm . My first delivery was with Alana Augur she did a fantastic job. My second delivery was Dr. Culbertson beautiful job. I couldn't ask for a better team. Definitely recommend going here. The front desk girls are so nice & welcoming. Thank you for helping Moms like me take off stress.

I did not end up delivering with this office because my baby came too quickly, so I can only speak…read moreto the care I received during pregnancy. My biggest issue was the front desk. Every single time I went in, the staff was rude, dismissive, and unhelpful. Appointments they claimed were scheduled were not actually booked, which created unnecessary stress and confusion. I constantly had to advocate for myself because no one clearly explained what appointments I was there for or what was supposed to happen next. The insurance issues were also a nightmare. I am a veteran and receive maternity care through the VA. Their office spoke directly with my VA maternity care coordinator, yet I still had problems with my insurance at almost every visit. Instead of trying to help or find a solution, the attitude I got was basically, "Sorry, nothing we can do." That is unacceptable, especially when dealing with a pregnant patient in a vulnerable position. Toward the end of my pregnancy, I actually started canceling appointments because going into that office caused me more stress than reassurance. There were days I left in tears. The front desk staff showed no empathy, no professionalism, and no willingness to do anything beyond the bare minimum. As for Dr. Bruce, I did not have major issues with him personally, but I did feel dismissed at times. I understand insurance and front desk problems are not directly his job, but they are happening in his office, under his name. When I brought up issues, I did not feel like anyone cared enough to address them. I also had extremely severe varicose veins during pregnancy. Dr. Bruce did not seem very concerned, and I had to push to get a referral. When I finally saw the vein specialist, she was very concerned and told me they were the worst veins she had seen in about 20 years. Overall, I left this office feeling unsupported, dismissed, and stressed during one of the most vulnerable times of my life. I wish the people working there cared more about the type of care they are supposed to be providing. Pregnancy is already overwhelming. Patients should not have to fight the front desk, fight insurance confusion, and fight to be taken seriously at every visit.

Absolutely the best experience I ever had at a gynecology appt. Front the front staff to the…read moredoctor it was great!! Highly recommend!!! I'm 70 yrs old and I've seen a few in my years. They are the best in my opinion.

I had two appointments at this women's health office: an initial consultation/wellness visit and a…read morelater appointment for an IUD replacement. Unfortunately, I cannot recommend this practice, particularly for patients with a history of sexual trauma. At both visits, the front desk (Gaylen) experience was disappointing. I was not greeted warmly, communication felt abrupt, and I was repeatedly asked to complete paperwork electronically without much explanation or assistance. During my first appointment, there were unexpected issues verifying my insurance. I have used the same insurance with multiple specialists and providers without difficulty. The situation delayed my appointment by approximately 25 minutes, and I was asked to contact other medical offices myself to obtain information that I believed should have been accessible through standard verification procedures. My second visit was significantly more distressing. I had previously discussed with my gynecologist that providing a urine sample was a trigger for me due to past trauma. Despite this, I was informed immediately before my procedure that a pregnancy test would be required and that the appointment could not proceed without additional testing. This requirement had not been communicated to me beforehand. After speaking with the office manager and explaining my concerns, she was apologetic and ultimately confirmed that, because I already had an IUD in place, the procedure could move forward. I appreciated her willingness to reconsider the situation, but I was disappointed that my chart notes did not appear to have been reviewed before the issue escalated. I want to acknowledge the providers I worked with. Rachel was compassionate, validating, and made me feel heard during my initial visit. Ashley was also kind and professional during a very difficult procedure. Due to a combination of pain, anxiety, and emotional distress, the IUD insertion was ultimately unsuccessful. Ashley sought assistance from another provider and offered pain management options, but after approximately 45 minutes, I decided to stop the procedure because I was overwhelmed and in too much discomfort. My concerns are primarily with the administrative processes and lack of trauma-informed communication. Patients should be informed of testing requirements before arriving for procedures, and documented triggers and accommodations should be reviewed and respected. While I had positive experiences with the medical providers themselves, my overall experience with the office left me feeling unsupported and emotionally distressed.

I had a very pleasant first experience with Dr. Schlecht and her practice…read more It started with a friendly greeting from Emily and right away after I checked in I was pulled from the lobby. I didn't wait very long. From there, I sat with the doctor's assistant, also named Emily. She was very thorough and efficient at her job. She also listened to my concern about taking blood pressure before and after my visit as a personal preference. I appreciated her for this. Dr. Schlecht herself was a very friendly doctor and she also listened to me as well about my needs and she also provided patient education where I might've had this information about mammograms versus MRIs and what they pick up. I appreciate her patience and her kind bedside manner. When I was done, I met Gail who is the in-house phlebotomist representing Sonora Quest and she was very kind had such a great personality and she made my visit very fun. Enjoyable. You can tell she's a caring and compassionate woman and they're lucky to have her in the office as well. Finally, when it was time to check out, I was again impressed with Emily, the receptionist for giving me preparation; a slip of paper explaining that they even have in-house ultrasound and that a woman named Jill causes insurance the Monday or Tuesday before hand to verify coverage and to get pre-authorization and I just think that this practice has their stuff together. I'm very impressed by that as well. Sara A.

Amazing I've been going here for 4 years I've had appts with both Ana and Kerry, they are both…read moreamazing! Have nothing bad to say they have always taken care of me and have gone above and beyond, especially Dr. Amato (she's my favorite) . I've never felt so comfortable with my OBGYN I use to panic before my appointments with other doctors and this place just feels safe. From the nurses to the receptionist everyone is so kind and caring. 10/10!!

I love this OBGYN you get everything done in one office (phlebotomy, OBGYN, and ultrasound) I've…read morebeen going here since my first so over 8 plus years all the providers are nice but my main one dr.Gier is the best. The front office staff is sweet and they pretty much know me by name. Only down side is that it does take a month or so to see my own dr but that's pretty much expected for any dr office.

If I could give this office negative stars, I would…read more I have never experienced such a complete failure of patient care. Let's start with the timeline. I waited six weeks just to get an appointment, another week to have the ultrasound, and it has now been more than three weeks since the ultrasound was completed. During that entire time, I have received zero proactive communication from this office. Not one phone call. Not one portal message. Not one update. Every single contact has been initiated by me. Every week I call, I get the same canned response: "The doctor hasn't reviewed your ultrasound yet." Apparently, an ultrasound ordered because of severe pain and abnormal bleeding can simply sit for weeks while the patient is left to suffer. I was told the office manager would call me. That never happened. Just another empty promise from a practice that seems completely incapable of following through on even the most basic aspects of patient care. Meanwhile, I am living with horrific daily abdominal pain, heavy bleeding, and irregular menstrual cycles. Their solution while they let my ultrasound collect dust? A muscle relaxer. Not an answer. Not a diagnosis. Not an expedited review. Just a muscle relaxer that does absolutely nothing to address the reason I'm in pain. To make matters worse, I developed a swollen lump near my lymph node while waiting for someone to review my ultrasound. When I brought it to their attention, I was essentially told it wasn't their problem because it wasn't on my breast and that I should see my primary care physician instead. My primary care physician can't move forward because we are still waiting on the very ultrasound results this office refuses to review. So here I am--stuck in medical limbo because the one office responsible for my care can't be bothered to do theirs. I have a documented family history of cervical, uterine, and ovarian cancers. Whether my ultrasound ultimately shows something serious or not is almost beside the point. No patient should spend weeks wondering if they have cancer while repeatedly begging a medical office to review a test that has already been completed. The emotional toll of this experience has been overwhelming. I am not just frustrated--I am scared. Every day that passes without answers is another day spent wondering whether something serious is being missed while this office does absolutely nothing. This isn't simply poor customer service. This is a complete breakdown in communication, accountability, and basic patient care. A medical practice should never leave patients chasing their own results, making repeated phone calls that go nowhere, receiving broken promises from management, and suffering without a plan while everyone shrugs and says, "The doctor hasn't reviewed it." If this is how they treat a patient with severe symptoms who is actively calling for help, I can't imagine how many other people have been left waiting and wondering. I would not trust this office with my healthcare again, and I strongly encourage anyone considering becoming a patient here to ask themselves one question: If you were in severe pain and worried you might have a serious gynecologic condition, would you want your ultrasound sitting unreviewed for more than three weeks while no one from the office even bothers to call you back? I know my answer.