Such a professional pharmacy with a heart for excellent customer service, Hillary and Johnna went above and beyond for me today! I explained my discomfort with having to wait for my compounded medication and they took my order in and expedited it and I will have it tomorrow! I have received continued excellent services and accommodating my difficult medications and my sensitive health needs from this pharmacy. I feel very cared for and like I matter here! I would recommend them to anyone! read more

Everyone I have worked with at Scriptworks has been professional and very helpful. It's so nice to have a local place that can compound medication for our fur baby, and we have a choice to have it delivered or pick it up. It arrives nicely packed with a receipt, directions and quickly with fast with the mail. Thank you everyone at Scriptworks. read more

Professionalism and customer service. It's a series of events that has led to this post. ScriptWorks required a credit card over the phone, but I preferred to go in person. A lady took down my credit card information in person. I received a call that the prescription was ready. I didn't go right of way to pick it up. I noticed one charge on my card and assumed it was for the order. Then I received a second charge. I went to the office and spoke to Barb regarding my concern. I was cut off mid sentence. Barb said that's the way we do it. Once I explained double charges the office addressed the problem and gave me a credit, thank you. My prescription however wasn't filled. They offered to fill it that day. Durning the process of researching the double charge I gave them my credit card. At some point the card was put back on the counter instead of in my hand or making sure I acknowledge my card was being returned to me. I had walked outside because someone was vacuuming around my feet and asked me to move. The gentleman that resolved the problem met me outside so I forgot my credit card. They called me to inform me it would be kept in a safe place. I went to pick it up and it was just sitting behind the desk, not locked up or in an envelope or drawer. The lady helping me was so nonchalant about it, replying we knew someone would pick it up. I'm disappointed! read more

ScriptWorks was the only pharmacy that could fill my elderly dog's prescription to the exact amount at a reasonable price. On top of that, when I expressed how desperate I was to get the medication asap since I had already lost a couple days trying to track down a pharmacy that could do it, they managed to fill it within the day of placing the order. They are phenomenal and will be my go-to pharmacy for my pet medication from here on out. read more

What a wonderful pharmacy! I worked with Matt who filled the 3 compounded medicines for my sweet dog. It was an emergency and they were able to compound the meds in less than 24 hours, more like 4! Unfortunately my sweet pup passed but to work with these professional and truly empathetic Pharmacists, techs and office staff was amazing and made a very emotionally difficult time bearable. My sincerist thanks, your kindness was noticed and deeply appreciated. read more

I get a medication regularly compounded for my cat. My local compounding pharmacy got bought out and became an online service that took 3 business days to compound and 3 days to ship. After my order got canceled without any notice to me, I was left scrambling to get my cat's medication ASAP. ScriptWorks turned out great and a lifesaver. They compounded the medication in 24 hours and I was able to next day ship for $12, and my cat never missed a dose. So grateful for the reliability and service. read more

Super easy to work with and fast. I was able to simply text them of a photo of to my companion animal's Rx to get things started. The compounded med was ready in one business day (note that they are closed weekends). Will be first choice for compounded meds in future! read more

ADORE this special & unique compounding pharmacy. Have used for different meds over the past 30 years & never been disappointed. Such wonderful staff and care for us patients in need. Customer service is prompt and stellar. Thank you so much & BRAVO ScriptWorks! read more

I have used ScriptWorks many times for compounded medications for my pets. They are amazing to work with.

I drove my mom to ScriptWorks to pick up her elderly dog Panchito's prescription. My mom can no longer drive and struggles to hear even with her hearing aids in. I'll start off with the negative. The lady at the front was off-putting. She seemed bothered by my mom's difficulty hearing and was repeatedly asking the name of the person the prescription was for. My mom couldn't hear because we had literally just walked through the door. I told the lady the prescription was for Panchito, and I was unsure if my mom had put it under Panchito Rubio or Panchito Bobadilla. She seemed bothered and should probably consider that a lot of older people wear hearing aids. Maybe she was having an off day, but first impressions go a long way, and I was already not liking this place based on how my mother was treated. Now for the positive, Bob Brensel. After my mother received the prescriptions, she was told she needed to meet with the pharmacist. My mother sat down with Bob. I tell him she struggles to hear even with her hearing aids in. He immediately says he wears them too and understands. He removes his mask and tells her he'll speak louder so she can hear and if she doesn't understand or hear him to let him know. He walks her through the process of dosages and how to use the syringes for the liquid medications for Panchito. I've had consultations with pharmacists before, and Bob went above and beyond. My mom's dogs are her babies. At 80 years old, she still walks them twice a day. Bob, I can tell you care about the people that come into ScriptWorks. The way you treated and spoke to my mother was amazing. You, sir, had her talking about how kind you are on the drive home. So thank you so very much. Overall, ScriptWorks deserves 5 stars. We all have off days. Patience and kindness in today's world are what we need more of. Bob Brensel, Salud! read more

I've been waiting days for them to ship my meds. I was told they would send them to me. They wouldn't fill them within an hour of closing. I explained that I live 1 hour and 30 minutes away (round trip) BUT no chance to fill it. So they suggested shipping. MADE ME PAY, over the phone for the script and SHIPPING FEE. It's been 4 days and I'm still waiting. The script was ready the day I requested it, according to online portal but they still haven't shipped. I don't feel good and these people are dragging their feet. Unreliable read more

Really rude customer service- the lady who answered and will not acknowledge my frustration at the lack of communication and follow up to my refill request. She just kept going around my experiences and I asked point blank- can't you even acknowledge my frustration at the lack of follow up. Only then did she begrudgingly say sorry. They didn't let me know for a week that they hadn't gotten the approval. I had to ask my doctor, and I had to text Script works again and ask them to resubmit and even with approval- still slow response and still haven't gotten my refill. I wouldn't depend on them if you need a speedy refill. read more

Update: Bob (the owner) reached out, and his team was able to correct the 3 prescriptions the next day and charge me the difference. Amending the rating for their willingness and speed to address the issue. Original Review: We've been going to Scriptworks for the past 4 years since moving to Walnut Creek, spending thousands on Rx for our pet. Double check the prescription before you walk out the door because they will refuse to fix any issues once you step out the door. I had 3 prescriptions today, each for 90-day supply. There was a miscommunication between the doctor and the pharmacy during the refill, and we got only 30-day refills (vet says they gave 90 days, Scriptworks says they got only 30, who to believe?). It's not a huge deal except the unit cost for 30 days is much higher than 90 (by about 70% more). They offered to confirm with the doctor for future orders, but will not consider fixing the current refill because my husband walked out the pharmacy before checking the order. I had asked whether we can come right back and trade the 30 days for 90 days. No. What if we fill the next 60 days now and pay the difference? No. So, take this as a word of caution if you decide to give them your business. They have been fine when everything goes well, but not eager to work with you if there's a problem. Note you also have options other than Scriptworks. For example, you can get your pet's compounding needs through Brava (used to be Golden Gate Pharmacy) based in Novato with free shipping. Chewy also offers compounding for certain medications, with an ever growing list. read more

Awesome customer service and the staff is so helpful! I thank God I found this pharmacy. I definitely recommend this pharmacy to anyone. read more

ScriptWorks service level & customer care is simply off the charts. In a world where people are an afterthought, this crew goes above & beyond to deliver optimal, compassionate service day in & day out. I cannot speak more highly of all they do. read more

ScriptWorks handles ordering and compounding of my dog's trilostane, a drug that has helped him survive Cushing's disease for several years now. The service here is wonderful, and the staff are super-helpful and friendly. We've had to adjust the prescription amount and compounding order a couple of times to meet our old doggo's needs, but they always get it right. I HIGHLY recommend ScriptWorks for anyone (animal or human) who needs their medication compounded! read more

ScriptWorks - Banjo, 13 years old and still going strong, thanks to ScriptWorks and his compounded medication. - Pharmacy Near Me - Walnut Creek, California

Communication was great New meds were thoroughly explained how to use and pickup was easy with plenty of parking

I wanted to share my great experience with ScriptWorks! My doctor highly recommended this pharmacy and I see why. The staff called me right away to confirm my order was received. They were transparent by providing pricing and shipping information. I opted for the overnight shipping and it was on my doorstep the next day!! And best of all, the prescription worked like a charm. Thank you to Hillary, Matt, and Barb for their compassion to help me! read more

Great customer service! Our dog has a really bad ear infection and is blind so gets really worked up when anyone gets near her painful ears - including me and my wife. This was preventing us from treating her ear infection. Scriptworks listened to our specific needs and came up with a medication that solidifies with temperature change and only needs to be applied once a week rather than daily - allowing for prolonged treatment times which were not possible before since she shook all the medicine out almost immediately. Thank you so much! read more

I am SO glad my vet sent me here for my cat's medications. They are incredibly reliable, easy to communicate with (particularly through the texting system), and utterly professional through and through. If there is ever a change in regulations or dosages, they will always always take the necessary time to ensure that I feel confidently informed before placing my refill orders. That being said, the best, and most important, part about Scriptworks is that I actually feel I can fully trust them- that's gold right there. Huge shoutouts & thank yous to every single person I've crossed paths with there! read more

Amazing compounding Pharmacy, very patient centered and professional. My former Dr who is only "former" as he's now retired or I'd follow him to the moon and back introduced me to this rare gem of a Pharmacy and they have not once let me down. They do human and veterinary prescriptions, my dog had CKD and MVD (Cardio-Renal patient, chronic) and I did veterinary supervised Pawspice so a lot of meds involved. Scriptworks was one of the rare ones to respect the fact that vetmed is no less important than human medicine and they absolutely treated it as such. That is something I will NOT EVER negotiate on, I have ZERO tolerance for anything less and they did not disappoint; extremely respectful and compassionate during a time I can't even talk about it was so difficult. But they had many flavors to help palatability which is very important for dogs especially; it needs to taste good or make it taste as good as possible as you don't want to force as that's a quality of life issue. They worked with me and were always EXTREMELY helpful. They compounded endless flavors, I tasted some of them as it was important to me that Tinky's meds were as easy on him as absolutely possible. I was very impressed with their level of service and I have used over 10 veterinary only pharmacies and Scriptworks was the most compassionate, hands down. Even now after having not been a customer for quite some time they're still extremely helpful. The Pharmacist, Pharmacy Tech, couriers (they deliver right to your door) provide warm and exceptionally caring high quality service. These are exceptional health care professionals, if they weren't exclusively a compounding pharmacy, I would use them for all my prescription needs. Trust is important to me and they care and have never let me down, thank you Scriptworks! A+++++ read more

My doctor called in a prescription at 2pm. I called at 230pm and provided my credit card informoation. They had it ready at 430pm. That's what I call quick! Pickup was easy took about 10 minutes. Overall they were perfect. read more

I've been getting all my pets meds compounded at this business for many years. I thought they were hands down the best around. I even recommend them to UC Davis and other Veterinarians and friends. I don't know if it's been under new ownership/management for the last 10 or so months, but something is amiss. The level of availability, turnaround and price increases has left me perplexed. Been a little cranky and defensive with PR. Time to look elsewhere. read more

I had a great experience with Scriptworks. Great customer service from Matt to get my order ready so quickly. The text message service was convenient and made the process so easy. I will be coming back! read more

ScriptWorks has been an outstanding compounding pharmacy for me for years. Their pharmacists have accomplished some difficult compounded prescriptions for me that I know were time consuming. The customer service and communication has been amazing - they are friendly and customer oriented. We even had discussions about various suppliers of a monthly compounded prescription, they seem to appreciate my input. Their icing on the cake is their lovely delivery service! I couldn't be happier with ScriptWorks. read more

Professional and quick service for my dogs pencils medication. Very nice that they offer delivery for a small fee.

We have a very sick pet with a urinary infection & blockage. This is a painful and potentially fatal issue. Our veterinarian placed an order with Scriptworks last Thursday 2/10. The following afternoon I received a call from Scriptworks. Instead of informing me the order was ready to pick up, they asked for a credit card before they would begin to fill the order. I gave it to them asking when I could pick it up, emphasizing our urgent need for the sake of our pet's well being. It was late Friday afternoon when they called and they said they'd call me as soon as it was ready. My credit card company informed me of the charge Friday afternoon. It has been a full week & they hadn't called, so I called. They said it should be ready tomorrow. When I picked it up, I asked Barb why it took so long. She went into excuse mode saying with the "holiday" it's been busy. I asked what holiday? President's day NEXT Monday. I reminded her the order was placed LAST Thursday (11 days ahead of the "holiday") Barb said, hmm let me see & fumbled with some paperwork. She then said, "oh I see, we were waiting for authorization from my vet and didn't receive it until Tuesday". I reminded her the vet called in the prescription last Thursday & why would they need to authorize it again after calling it in. She said, it was my vet who delayed the order. I assured her I'd let the vet know her feedback. Barb snapped, "OK fine, You have a real nice day" I called the vet who said that the prescription WAS authorized, last Thursday 2/10. I received a call from Bob who introduced himself as the owner. He was very nice and seemed to care. He too went into excuse mode instead saying it was a staffing issue at Scriptworks. I let him know my displeasure with his staff and how they defaulted to blaming our vet. Full disclosure, Bob offered & sent me a refund for the cost of the meds for our inconvenience. I have the sense he will use this as a learning opportunity and coach his staff accordingly. read more

Just wanted to say that Scriptworks has been quick and accurate in processing my prescription needs for quite a while now. I order all of my refills online and have them mailed to me. This is possible because of the astonishingly quick turnaround from my placing the refill order to my receipt of the prescription, usually one day! They are the best! read more

Pharmacist was amazing ! I got meds for my dog, Lucy, I spoke with pharmacist about the meds. SO GLAD I DECIDED TO TALK WITH HIM. I learned so much about the right time to take RX and how it would interact with other RX she is already taking. I learned that the RX would definitely cause diarrhea and why that was a good thing. I learned not to give her probiotics with the antibiotic because meds would work against one another. Seriously great information. Pharmacist was wicked smart and very kind. Wish he could be my pharmacist. Two thumbs up for the pharmacist. Even if you think you don't need a pharmacist consult take it anyway. You won't regret it. read more

Found ScriptWorks years ago. Everything that other 5 star raters say is true. I live hundreds of miles away, and I have to pay a delivery fee in addition to a co pay. I could get my Rx for free through insurance, but no thanks. I gladly pay Scriptworks because they are efficient, reliable, and well, basically fantastic. read more

If 6 stars were available they would get it. Customer service was above and beyond! The prescribed medication for our daughter was awful and our daughter struggled to keep it down, but the pharmacist here went above and beyond and modified the flavor so it was tolerable. Lifesaver! Thank you! read more

Well worth the money! They text you and ensure you have everything you need. Soo easy when they text me. Sometimes I don't need it right away, but I know I can text them back a week later and they will have my order ready without any hassle. Love them! read more

Came here after my vet prescribed some medicine for my cat. The lady at the front desk seemed mad the second I walked through the door. It was early in the morning so maybe she didn't have her coffee. But I'd like to see a nice young soul greeting me when I come in. Not the grinch. If you don't like your job simply quit. Other than that, communication was on point and the medicine was ready within a day. read more

Scriptworks is the best compounding pharmacy for my exotic pets!! They're fantastic at compounding various medications for my picky rabbit and my Guinea pig over the years. I highly recommend compounding any medication with "banana" flavor for small animals. The flavoring has really helped hide the taste of bitter RX's (Gabapentin, Cerenia, Zyrtec, etc.). They've also helped compound speciality ear drops for my rabbit, which I wouldn't have been able to get anywhere else. The customer service is great (shoutout to Bob and Ve). I've had my pets medications delivered to my clinic and to my home, so convenient! read more

Best pharmacy on the planet! I use compounded bioidentical hormones, and ScriptWorks Pharmacy gets them right every single time! I have my prescriptions shipped to me for convenience, and USPS temporarily lost them recently and I was a bit nervous about running out. I called and the amazingly helpful, gracious and kind Hilary went above and beyond to take care of the situation!!! Her professionalism, compassion and desire to help me touched my heart! It was so reassuring to have such reliable, focused customer service! Hilary is a gem and this pharmacy is wonderful! They care and they truly strive to serve their customers :o) I'm deeply grateful! read more

Took a full day to get a prescription filled. Couldn't find the building very easily to pick the Rx up. Quick service and Christine on the phone was courteous and professional. read more

I have been a repeat customer of ScriptWorks for a few years. The staff is very professional, kind, and informative. I have purchased a variety of meds for my pets and whenever I had any questions about the medications Bob was kind enough to patiently explain it all to me. Even through the pandemic, I was grateful to be able to rely on them for my pet's needs. Additionally, their turnaround times have always been very quick. I highly recommend ScriptWorks. read more

It is just mind blowing how rude the women are in this pharmacy! The 1st time I went there to pick up a prescription, they never explained their Covid rules cause I guess you are suppose to call before showing up. When I got there I was reading the rules on the front door and a woman opens the door and asks if I'm here to pick up a prescription (well duh what else would I be there for?) She abruptly shuts the door before I could barely get my name out. Then she comes back, literally throws my prescription out the door and shuts the door. Unbelievably rude! So now I've called twice in 2 days to get a refill and I have never gotten a callback. I am gonna try and find another compound pharmacy because I cant tolerate their rudeness. They don't even deserve 1 star!! read more

Script works is the best! Friendly staff with excellent service! I live in Oakley and called to go pick up my script while I was on the way. (I have to have a baby sitter watch my kids) They got my script ready fast for me! Just amazing!! read more

I've used this place for my dog's prescription for a couple years. Their hours are inconvenient and pills a bit overpriced, but today was unbelievable. I ordered a refill on Monday, and, unfortunately had to suddenly have my dog put down late Tuesday night. After a poor night's sleep, I got the notice that the prescription was filled Wednesday at noon. I called immediately to tell them I didn't need it I explained to the receptionist exactly what had happened, only for her to sound inconvenienced and say "You should have called us earlier." Oh hey, sorry my grief got in the way of your doing a little extra work that you'll probably be able to sell someone else. And that I called you instead of just letting it sit. Real nice attitude. Avoid this place. Awful people. read more