My rear bumper was fine BEFORE the wash. Not so AFTER the wash. Filthy and stained with NEW dirt and soap deposits. And yes, I did check the car right after the wash: Hood, Doors, Trunk. Didn't think I needed to do a deep dive to check the rear bumper below the trunk. So, Mr. Response Person, please do not offend me further by 1) asking if I reported this to the manager, because I didn't notice it until I approached the car from the rear after got home; and 2) as you are well aware, the people you respond to on here cannot reply to your slick "Did you tell the manager" question. AFTER wash result Business owner information Kory V. Business Manager May 1, 2026 Thank you, Zack, for your review of our Brookline location. I apologize that your experience was less than exceptional. We would like to be able to discuss this further with you and have a conversation to ask questions and ideally make it right. Please email our Customer Service team at satisfaction@scrubadub.com with more details so we can do that. Thanks! Answer: Let's not be glib, "Kory V." My experience was not "less than exceptional." It was horrible. What exactly do you need to "discuss further"? You have my narrative. You have the photographic evidence. Why do you need to "have a conversation to ask questions." You have all of the details. My bumper was clean before the wash. It was filthy after the wash. End of story. And no, I'm not going to "email your Customer Disservice team with more details" because you already have all the details you need. Don't try to falsely impress the readers here with you're faux sincerity. And don't try to obfuscate the matter by giving me busy work. You've already wasted more than enough of my time. The conversation is HERE. Let the readers HERE know what to expect if they go there, and what to expect when they make public what happened - including your liability and damages beyond a reasonable doubt - and how you respond. read more

" Neighborhood car wash " This is one of the best car wash's . It's our go to and in our neighborhood; lucky . The prices are reasonable. The quality is good . They even have a monthly subscription if you want to save more . read more

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I can't even give this place 1 star. Please trust this review and DO NOT GO HERE!!!!!!!!!!! I have a 15 day old car, a black Mazda that this car wash has completely scratched up. Better yet, they won't even take responsibility for it. The detailer even said himself he sees this ALL the time here. Our brand new car is scratched from the front to the back. TRUST ME - DO NOT GO HERE!!!!!!!!!!! read more

ScrubaDub Auto Wash Centers - The entirety of both sides of the car are scratched from one end to the other - Car Wash Near Me - Brookline, Massachusetts

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Professional staff and they are friendly. Please remember that on nice days, there's a line.

This car wash is a little pricey, but it gets my car cleaned when I need it. I usually go with the unlimited plan since I drive a lot, and my car comes out looking pretty good most of the time. The guys there are friendly, place is kept clean, and it's quick. Sometimes the wheels still have a bit of stuff left, but overall it's reliable and convenient. read more

ScrubaDub Auto Wash Centers - Car Wash Near Me - Brookline, Massachusetts

The service can vary widely from very good to fair, but generally speaking the guys (usually all men) are very nice and friendly.

I took my car here on a Friday at 10:30am and it was pretty empty. I purchased "the works" and "basic interior" package along with an additional $10 for seat polish. I paid $53 in total for a terrible job. There was dog fur still everywhere in the car and the exterior still had dirt/bird droppings/bugs. I wonder if the "express car wash" even has soap in their line. It looked like it went through just water. I had to spend an additional 50 mins cleaning the car myself with an already painful wrist. Save your money and do it yourself. Two stars because the staff was nice read more

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ScrubaDub has been my go-to car wash / interior detail shop. I stopped by today and was told they no longer offer interior detailing. However , you can use their (very) high pressure hose for your mats. While they don't offer any soap, I suppose you could bring your own, scrub your mats down and then wash off. Vacuums cost $2.00 / 6min. The machines accept credit cards, coins and maybe dollars. There are attendants working who can probably provide change if necessary. They still offer clean dry rags and cleaning spray if you want to clean interior yourself. It's unfortunate that they cannot locate workers to man the detailing positions. The car wash cleaned the car as expected. In the past, if you were weren't satisfied with the first pass, they would allow you to go through again at no additional cost. Great neighborhood business. Support local! read more

Overpriced just to get all you car paint full scratches and having the dirt barely removed. Paying for the premium costs just to finish to hand clean my car myself. Awful! Definitely not recommended!! read more

Angel took extra care of my car he and his team did a great job of cleaning the interior of my car and keeping me posted. The manager also took extra time to fix the air-conditioning in the waiting area which helped a lot on this hot day. Thank you ScrubaDub. read more

Scrub a Dub - Brookline, MA is a mediocore car wash, at best. Consistently, our cars come out of the car wash wet, certainly not dried by forced hot air. In the evening hours, 7:00 PM, and thereafter, the glass cleaner bottles on the "touch up carts," are consistently empty. It seems that the staff is not attentive to cars coming out of the car wash wet, or the carts that are supposed to have towels and glass cleaner on them, being empty. Allston Car Wash, down the street, offers a superior alternative to this mediocre at best, Scrub a Dub car wash in Brookline, MA. read more

They're open for car wash service! You'll need to wipe down your car at home. The vacuums aren't open yet. You can make a reservation for interior cleaning. You'll need to leave the premises while they're cleaning your car. I cracked the window open, gave them my prepaid coupon. I saw the person in front of me use a credit card. I'm planning to purchase a new wash book online. read more

I went there for the first time today. I had the most elaborate car wash program for 25 dollar, as I really wanted my car to be clean (hence the drive to a carwash). When my car was done, there are carts with washcloths to further dry the car. I had never had to do that myself, but I decided to try. I noticed that while walking around my car, that it wasn't fully clean. The washcloth turned black instantly. My windows weren't clean and the backside of my car was still fairly dirty. So, very disappointing result. I do have to add that the costumer service was very good and the company went above and beyond to offer me compensation. read more

Terrible customer service @ the Brookline! Waisted $50 monthly for trash service. Glad that I found a nice team at Triply Play car wash in Attleboro where I can tell that my car has been properly washed, and their detail services are awesome. read more

I couldn't believe how great my 3-year-old vehicle looked after ScrubaDub detailing and car wash. Wow! I'll definitely be back. And everyone working there was really nice, too! read more

I went to Car Wash in Brookline today and I was very happy what I saw. I was in line and I saw all employees having precautions about the Covid19. The cashiers was with mask and gloves too. They offered me sanitizer wipes, which some many car washes doesn't have. Also, they offered a very good deal of unlimited program, so this way I can wash my car many times that I want a month. When I got out, my car was very clean and my tires shine was so shine. Thank YOU Demetrio for take car so good of costumers. read more

They were incredibly polite and very understanding and super helpful! The manager went out of his way to help us personally when there was a line of cars out to the street. They truly care about their customers read more

Long story short I have the most expensive plan and this car wash even though it's brand new is absolutely trash at the rear of the car and the tires also because of its tight and awkward setup you have people waiting in line for vacuums causing gridlock because they share the entrance with General traffic it's an unfortunate circumstance however leads to a disappointing experience and persistently disappointing wash results I have used this car wash a dozen times since they opened it after the brand new construction was finished there is realistically no easy solution and owners have reached out to me in the past however it's nothing they can remedy read more

ScrubaDub Auto Wash Centers - Car Wash Near Me - Brookline, Massachusetts

This is an incredible place! My car was treated with incredible care by the crew here. The assistant manager, John, is wonderfully smart and generous. I have had problems in the past bringing my hybrid car into car washes and having the electric system messed up by the water. Here they did a largely dry cleaning and disinfection that left my care feeling brand new! I would highly recommend this place to everyone and anyone! They're the BEST! read more

I did a review a few weeks back and I am posting an update. Jen, the manager, reached out to me to correct the crediting mistake that was made. While I was initially displeased and outrage by the initial encounter with the customer relation staff. I am truly pleased by the swift action taken by management to address my concern. So folks, I am here to tell you that Scrub a dub deserves the 5 stars customer rating. I can stand behind a company that corrects mistakes in a timely fashion. read more

Interior cleaning is not good. It cost $31 and look how my windshield looked like after the cleaning! Not doing interior cleaning again read more

ScrubaDub Auto Wash Centers - Windshield after I spent $31 on interior cleaning, which too them literally 5 minutes to do - Car Wash Near Me - Brookline, Massachusetts

S-a-D is the best. Seriously..... for any doubters out there, go to the other places, compare and then see for yourself. I've been coming to this location since I got my learner's permit WAY back in the day (so way back in the day that there was an IHOP next door). Anyhow, the guys working here are nice, they will re-wash the car if you aren't happy, and for everyone complaining that it's crowded and a weird/complicated set-up, well... it is. It's a tiny lot in Brookline. It's just the way it is. For a really great deal, join the car care club for less than $7.00 and for your car's lifetime, you can get your car re-washed within 48 hrs (great in pollen season!), and every 10 washes is FREE. What is better than FREE?? FREE wash on your birthday too. Awesome. read more

Scrub-a-dub is my car wash of choice in boston (even though it is not touch-less...) . but this is not my favorite scrubadub (the one in dorchester takes that title). I wish they did interior work later in the afternoon mid-week... They loose my business to the Allston Car Wash everynow and then due to this. read more

ScrubaDub Auto Wash Centers - Car Wash Near Me - Brookline, Massachusetts

Express wash (which entails just going through the wash conveyor belt), which was $11, was great! Car is sparkling clean now.

By way of update from my original review - after sharing critical feedback from my recent experience at scrubadub, I was contacted by the owner with an extremely responsive message seeking to address my concerns and make it right. While my initial experience may have been less than great, it is clear they are doing a lot right - A+ for customer service. Thank you scrubadub! read more

They have great monthly unlimited deal for $39.99 which I always get. Once in awhile the roof of my SUV doesn't come out completely clean. When I address it, the staff is always nice and lets me go through the wash second time. They also have self-clean stations with vacuums, spritz and wipes. read more

ScrubaDub Auto Wash Centers - Soaking part - Car Wash Near Me - Brookline, Massachusetts

Quickest wash I've ever been too. Maybe I'm too picky because I usually hand wash my other car, but when I left, the back of my car still had dirt remnants clung to it, and the side view mirrors have soap residue as water barely got on it during the rinse. Not to mention, the wheels were only half clean. If you got the unlimited package, better go back in for a second wash right after your first, maybe that'll do. read more

ScrubaDub Auto Wash Centers - Car Wash Near Me - Brookline, Massachusetts

I'm BLOWN AWAY by how well they did detailing my car. It's new (to me) and really needed some TLC and the seats shampooed. They cleaned the dashboard and floors and carpets and doors and windows and it's so shiny and smells good now! They even went above and beyond and dried out the puddle that had gathered in the spare tire well (I didn't even tell them it was there!). When I walked in to pick my car up I had to do a double take because it was so shiny on the outside and the tires are SO CLEAN they look new. My car feels brand new now and I couldn't be happier. Everyone I interacted with was really nice too!! Thank you so much! read more

ScrubaDub Auto Wash Centers - Clean front seats! - Car Wash Near Me - Brookline, Massachusetts

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I had left the rooftop open in my car accidentally and had a rain storm. We got as much as we could of the water out but there was water trapped underneath the carpet of the car. Jonathan used his expertise and experimental mind to help solve the problem by using the heating system in the car. I was impressed that he went outside of the items listed to solve the problem he was dedicated and completely in communication with me. read more

Amazing service! I woke up one morning to find my car covered with bird poop. Covered to the point where I didn't even want to touch the door handle. I went to Scrubadub (new customer) to get an outside wash for ~$10. Juan was so helpful. Before my car entered the automatic washing phase, he went around my car and very thoroughly sprayed down all the areas where the poop was stuck. He then said I could come back for a second cycle if there was still poop stuck. The first cycle got most of it off, but I still had some stuck on the windshield and back. Juan again sprayed down my car. The second time did the trick! I cannot think of another time when a business was so helpful to a customer! read more

Frannik does above and beyond his job and really nice during my experience. I have been needing get a car wash in months and finally has a day to clean out my car. Everyone at this location is very helpful. Manger Douglas was also helpful because I put in the coin in the wrong place and he give me the coins back. It's the little things it counts. read more

I bought a discounted 5 pack today and ran my car through the washer only to find soap and wax still all over the car. After my car exited, I saw other cars with the same issue. One guy said he had to run his car through 3 times and it still wasn't clean! I ran my car through again and still a lot of soap and wax. I gave up and cleaned my windows at home. Why do they keep the business open if the machinery is broken? Unacceptable. There were a lot of unhappy patrons there today. read more

Pleasant patient staff explain options The interior cleaning option is quick and thorough Fair price Although it is busy they keep cars moving Many Uber- Lyft drivers keeping their cars clean Have gone there for a few years always friendly and give good deals for freq customers Frannick at the register helpfully explains the cleaning options read more

This is my first review after a review. Because of the professional way the ownership handled my complaint I give 5 stars. The team at Scrubadub read my review and listened. The ownership takes these reviews seriously. For this Scrubadub should be recognized for running a customer first business. Well done! read more

After a disappointing visit to the ScrubaDub in Dorchester, i decided to use one of my remaining coupons at the location in Brookline. My thinking that the people of Brookline would demand a higher standard of carwash than the people of Dorchester. I was right. The wash I received was just as poor as the other location, but there was no line, presumably because of my aforementioned theory. I been here twice, once around 7pm and once around lunchtime, both on a weekday, both time no line. Near the exit, there was a cart and a bin of "dirty towels", so I assume at some point there were clean towels for you to use, but I would recommend bringing your own if you want your car dry. read more

I've brought my car here a few times now, and I will say that I like the service I receive, especially for my money. The actual wash itself is great, but where Scrub-a-Sub really shines (no pun intended) is in the additional services that they provide. Having a team of three guys tackle your disgusting car at once is excellent. One goes to town on shampooing and cleaning the floor mats. Another is busy vaccuuming out french fries from Wendy's, McDonald's, AND Burger King. The third is busy cleaning the dash, windshield, and other interior panels. The cleaning goes like clockwork, and usually, it's done in about 15 minutes. The only downside is that if you choose to have the additional services done on your car, you may end up waiting for a bit of time. They service only one car at a time, and if they're busy, you're going to wait in line for them to get to your car, and that could end up being a long wait, depending on what the other people in front of you paid for. read more

This really is the only place in Boston that I bring my car. Fifteen minutes + Four dudes = Car Magic. For the extremes: we've come here after long road trips with the dog (hair, hair, everywhere!), camping trips (I always seem to bring back half of the sand in Maine and soil in NH along with the campfire smell), but also after the general "the car is sort of grungy" feel after a few months of city driving. The car always comes out like something on a high-end used car lot: eerily clean and new looking for what model year it is :) read more

Absolutely awful experience. Upsold to a $45 interior wash and told it would take 25 mins. They were done in less than 10 mins and there was visible dirt still left in the car (along with bottles of their cleaning solution). Car wasn't very dirty to start with. Came back to ask them why it wasn't cleaned and they said that wasn't included - and weren't very friendly about it. Short story - avoid this place at all costs. Grumpy staff and poor service. read more

This is a fairly terrible, over-priced car wash. Sadly, it's the only car wash in Brookline, so I find myself here occasionally when time is limited to get somewhere better . The basic wash is $9.50 and if you attempt to order it, the attendant will argue with you to buy the Works package for $15, which includes an undercarriage wash and wheel cleaner. Twice, I've been ambitious enough to purchase the wheel cleaner, and both times the attendant only sprayed cleaner on the driver's side wheels. If there isn't a second attendant there, you have little chance of getting all 4 wheels cleaned for your additional $5. Also, your $15+ does not buy you a towel dry. Apparently with the 3-4 people that seem to constantly be working there at once, none of them can bothered to dry your car. My biggest annoyance with this car wash is the lack of guide mirror for the driver's wheel. Anyone with low profile wheels must be careful to drive perfectly straight into the tracks or they'll tear up their rim. Generally car washes without wheel guide mirrors are aided by an attendant who directs you cleanly into the track. Unfortunately, the attendants here have as little attention to detail with guiding your car as they do for spraying on the wheel cleaner. Be careful as they wave you in, because generally they are looking the other direction and talking amongst themselves instead of making sure your expensive alloy wheel isn't about to be torn up. Basically, the only reason to ever go here is if you are in too much of a rush to get to the Allston Car Wash on Cambridge St in Allston--because this place is overpriced for what you get, which is a mediocre car wash at best. read more

As other reviews have stated, do not order a full service interior clean unless you want to experience Groundhog Day where you start the day with the same dirty car. After we drove home we realized what a scam this was and tried calling a manager up. Ha. The phone then directs you to corporate who tries to get a manager on the phone. Double Ha. Ya want a quick drive through wash yeah its decent but anything involving detail work go somewhere else. Edit-after this post management got back to me very quickly (within 2 hours) with an incredibly long letter detailing their apology for the work, 100% customer satisfaction guarantee and the offer of a quick 100% refund. I'll work through this process and report back how it ends, but I am very impressed with the professional outreach by upper management who appear to care about their customers. Update-changing rewiew to 5 stars. Management was very quick to respond and gave us a refund very quickly. Also listened to our idea of a checklist so customer and employee are on the same page for work to be done. Extremely happy with how the issue was resolved and plan to use them again. read more