I'm deeply disappointed and heartbroken over the treatment my dog Ace received at PetSmart. After a…read morerecent grooming appointment, Ace came home with a wound on his neck that he kept scratching and crying over. The area was raw, irritated, and clearly painful.
When I reached out to the store, they failed to take responsibility. Despite there being a veterinary clinic on-site, Ace was never examined or given care. I requested an incident report, and though I was told I'd receive a call back, no one followed up. I eventually received a refund, but that doesn't undo the pain and stress this caused Ace.
This isn't about money -- it's about accountability, animal safety, and trust. Grooming should never result in injuries, and every pet deserves to be treated with care and compassion. I'm sharing this so other pet parents know to inspect their pets immediately after grooming and demand proper documentation if something goes wrong.
Ace is healing now, but PetSmart has lost my trust.
#PetSafety #PetSmartReview #Negligence #AnimalCare #GroomingSafety #JusticeForAce
The manager has failed to provide an incident report