For my 11 month old Golden Retriever to get her second grooming appointment, I brought her to…read moreStephan's Tailwaggers on my neighbors recommendation. I wasn't disappointed at all. When I arrived, the receptionist greeted her as much as me. She was so warm and inviting that my dog (who had just been shivering scared in the car just minutes prior) actually started to walk in the back on her own, almost. Less than two hours later, they called and said she was ready. When I picked her up she didn't seem traumatized. She was happy, fluffy and trimmed where I mostly wanted- her ears and feet. I'm fact, I was surprised how small her feet are without all the extra hair. Also, it was $70! She's about 55- 60lbs. A note on the door stated that if you pick up dog more than an hour after getting the call that your dog is ready, you will be charged $20 per additional hour. I imagine that could be issue with people working or trying to get errands or kids managed. I didn't think to ask the name of her groomer. I did notice that there were 4 grooming stations. They commented that today was a slow day but I imagine it can get pretty loud and busy.

It's located in Naperville in a plaza. We love this place, I take 3 of my dogs to get groomed by…read moreLisa . We have been here for the past 4 years now . She knows my dogs so well now and always grooms them super adorable . Definitely would recommend and can say they all are super nice and always pencil me in right away.

01/09/2021. This place has the worst Business Owner name Stacey, No professionalism, No courtesy,…read more we were trying to make an appointment, My Daughter was there before with out me. took the Dog in for grooming was Happy with service. she scheduled on appointment that we couldn't make it to to the appointment we called to canceled the appointment because of car issues, Today we tried scheduled another appointment she was very difficult, rude, she raised her voice at me also she stared we need it to pay for previous appointment that we weren't able to go to. Never Heard of that Before...I totally think This is racism, I felt descriminated.

Very rude! I gave her a chance and so did one of my relatives. She was rude to us both! My puppy…read morewas not the same when he came home. Scared, hiding, peeing everywhere. I will never go back.

I rarely leave reviews, but I'm extremely disappointed with my experience at Howlistic Grooming…read more This was my dog's second visit, and before leaving him, they specifically asked if he would be receiving the same haircut as last time. I said yes and confidently left, expecting consistency with the previous groom. Unfortunately, that was not the case at all. They cut my dog's hair extremely low and completely ignored the previous grooming guidelines. When I expressed my concerns, the groomer responded by saying When I expressed my concerns, the groomer responded by saying she had "shaved his nails for free," which she said is normally a $10 add-on. I explained that it still didn't address the issue at hand and that it should have either been communicated or charged properly as an add-on if that was the case, because it didn't resolve my concern about the haircut. I was told there was "nothing they could do" and that "for future reference" I should bring a photo. I didn't think a photo was necessary for a repeat appointment when the staff made it seem like they already understood what was expected based on his last service. The manager called the next day, listened to everything that happened, and ultimately only reiterated that they do not offer refunds or discounts. No apology, no empathy, and no accountability for the poor experience. The only response I kept hearing was "for future reference." To make matters worse, my dog's ears were cut so short that he barely even looks like he has ears anymore. The haircut looks nothing like the previous groom, and it's honestly upsetting to look at. Since the appointment, he hasn't even seemed like his usual energetic self. I trusted this salon to care for him properly, and instead I left feeling dismissed and deeply disappointed. A total waste of $80 and a tip. PHOTOS BELOW: As you can see in the attached photos, his beautiful black coat was shaved down entirely too close, leaving his face and ears completely bare.

DO NOT GO HERE!!! The last time I took my 4 yr old Yorkie here, she came home limping. She wasn't…read moreable to run or play for 2 weeks. I called to inform the manager, and the manager's response to this was deciding that my dog could not come back. Worst experience I've ever had with a groomer!

I was very disappointed with the grooming my Maltipoo received. The work on her ears was poorly…read moredone, and when I shared my concerns, Kimberly did not acknowledge or address the issue. She has moved to a new location with a new groomer since then. I will be posting this in their site as well.

My 2 dogs went for a deshedding service as well as nails and paw maintenance. Both dogs shed like…read moremad and when they got home it was the first time in quite some time that I could pet them without getting a handful of fur. They look and feel great! Thanks for your thoughtful care of Finn and Charlie! We will be back!

It was my dog's first time in the Dog van and her first time for a shampoo. She was a rescue and I…read morewasn't sure how she was gonna react. Ashley was so sweet and did a great job on her. I would highly recommend this company.

Convenience and Khris is great. Bo comes back sparkly clean and smelling great. Thanks.read more

Lyndsey always does a great job with my doodle Levi. He always looks and smells amazing when he…read moregets home

I have a 2yr old shichon teddy bear. He hadn't been to the groomer in a few months as we had…read moremoved about 1 1/2 hours away from his regular groomer. I called for the appointment and they were so nice! I got an appointment in a timely manner, pricing was great, and my little Bubba looks fantastic!

I would strongly encourage pet owners to think twice before trusting this business with their…read moreanimals. I dropped off my sweet dog, Karmen, in perfectly normal health. When she was returned to me, she was wheezing, struggling to breathe, and unable to open her right eye. I was in disbelief. After a few hours of trying to calm her down, I rushed her to the emergency veterinarian. The emergency vet discovered that Karmen had a traumatic corneal ulcer in her eye--an injury that was not there before her grooming appointment. Between the emergency visit, diagnostics, medications, and treatment, I have already spent nearly $700 trying to help my dog recover. When I contacted the groomer and asked if anything unusual had happened while Karmen was in their care, nobody could give me an explanation. Nobody accepted responsibility. Nobody seemed concerned that a dog who arrived healthy left with breathing issues and an eye injury serious enough to require emergency veterinary care. What was even more frustrating was the complete lack of urgency afterward. I was told someone would contact me on Tuesday. Tuesday came and went. No call. No follow-up. No concern. In fact, I didn't hear from anyone until the following Tuesday--a full week later. By that point, I had been left to deal with the emotional stress, veterinary appointments, and financial burden entirely on my own. Accidents can happen. What I cannot accept is the lack of accountability, transparency, and basic compassion afterward. If your pet is injured while in someone's care, the very least you should expect is honesty and timely communication. My dog went in healthy and came home injured. Those are the facts. Based on my experience, I would never trust this business with Karmen again, and I feel other pet owners deserve to know what happened before deciding whether to leave their animals here.

I cannot recommend this dog grooming service due to a troubling experience with my granddog…read more Unfortunately, after her appointment, she came out with a swollen eye and exhibited difficulty breathing and wheezing. This situation raises serious concerns about the care and safety provided during grooming. I strongly advise potential customers to consider alternative options for their pets.

I wanted to recognize the team at Pet Care Plus for the care and professionalism they showed during…read moremy pup Kuma's 2-week Board & Train stay. I will be honest--there was an incident on the live camera feed that was very upsetting to witness, and I was ready to pick Kuma up the next morning. As a rescue puppy, seeing her mishandled by an employee broke my heart. What made the difference was how quickly and professionally Kate, the managerbresponded. She called me within minutes of my email, listened to my concerns, showed genuine empathy, and immediately put my mind at ease. The team took my concerns seriously and ensured Kuma was never placed under that employee's care again. Because of how Kate and her staff handled the situation, I decided to give it couple more days. Kuma was happy, well cared for and enjoyed playtime. Today, Kuma attends daycare twice a week, has a monthly pool pass, and loves her time there. The facility is clean and well maintained, but what truly sets Pet Care Plus apart is its caring and compassionate staff. Thank you, Kate, Monica, and Zoe, for taking such great care of Kuma!

They did a great job grooming my dog. She looks and smells great and they were flexible with her…read morepick-up time.