Paid a lot on money only to my dog's back looking like shaved sheep on a farm. Doodles get knots that can cause issues, I get that, but that's why I go to a groomer. If I wanted them shaved to nothing I would have cut them myself. read more

Very caring and nice employees. We had two family poodles groomed here and they looked so sweet and cute when they came out .you do need to wait for about 4 hours but it is much better than pet smart. read more

See all

Very very accommodative! Hands down best groomer. They cater to your requests when you have to change the appt.

Thank you for doing a great job with Gizmo!!! Unfortunately he passed away but he will always be remembered with this pic. Great job always bring my other pups here. read more

Gail's Groomerie - Pet Groomers Near Me - Naperville, Illinois

See all

I've been taking my very verbal Siberian Husky Niya there for 4 years. She looks & smells beautiful when we pick her up. They always take such great care of her that I never worry. would recommend to anyone who cares about their pet. read more

Never have I been verbally abused almost to the point of physical assault by an owner of a dog grooming shop or anyone else in the customer service industry like I was today. All because I questioned why the price was more than what was quoted to me over the phone for my 7 month old, 26 lb. puppy. My intention was to pay the asking price, get my pup and leave. But the owner had a different idea. She stood verbally assaulting me calling me psycho using the f bomb and waving her hand inches from my face. All because I questioned the difference in cost over the phone. A police report was filed with the Naperville Police. 6/3/22. read more

The absolute best! I've been taking my dog here for years and have always been very pleased with the results! They take great care of him and always make him look so handsome! read more

See all

This place is amazing. I feel super comfortable taking my pups here for their grooming.

DO NOT PAY AHEAD - you won't know how your service will be... And Lana does not have a care to try to save any type of relationship with her clients even long time guests such as myself. Such a shame to have been spending my money here for the past two years. I have been going to Gail's for 2 years with my dog Oliver and after today our relationship is over and I will be finding a new groomer and urge others to do the same. I should have been looking at yelp earlier because this groomerie doesn't seem to accept responsibility. Take a look at the other negative review and you'll notice that they blame the customer each and every time.... Oliver is a 15 pound shih tzu - bichon mix Summary: Terrible customer service, lack of concern for the animals taken in, honesty is not a core value of the employees (especially Lana) who are working here, average grooming - you can find somewhere better where they actually care about your pet and give a decent haircut Haircut: in the two years I've been coming here this was the worst I've seen. His face is still dirty and he still has crumbs on his eyes. The picture with brown is today and the one with the bandana is how Oliver typically looks and I have no doubt that the lack of care on his haircut is due to the below situation that unfolded. PICTURES ARE NOT BEFORE AND AFTERS. THE PICTURE WITH THE BANDANA ON CARPET AND TILE IS FROM AUGUST GROOMING AND PICTURES ON HARDWOOD ARE FROM TODAY. The groomers at Gail's obviously slack on their work when you have a later appointment as it seems they fall behind and make up for the time by providing below average service. I had an 11 am appointment and dropped my dog off at 10:45 as I have been told before that dogs are worked on in the order they arrive. By arriving just before my scheduled appointment Oliver should have been done within 3 1/2 hours (as he usually is done within 3). Around 1:30pm I called to check in and give a phone number to be contacted at as they did not confirm with me when I arrived. I asked how long it would be from then before he was ready and was advised by the young girl working the front it would be 45min - hour. I arrived at 2:40pm to pay for the service (4 hours after being dropped off) after I paid and left a tip I looked through the window and noticed that Oliver was on the grooming table and I could tell he had just been started as his face was not groomed and neither were his legs. I asked how much longer it would be and was told it would be 45min - an hour.... that's right FIVE HOURS to groom my dog. I was pretty irritated as I know the employees don't take the dogs out and they keep them in cages when they aren't being groomed. I left and went back home. My dad then called to tell me Oliver was done an hour later 3:30pm ... obviously the little girl at the front is unaware of how to follow requests as this was not the number I confirmed for them to call. I got to Gail's at 3:45 and asked to speak with Gail who was not there so I was directed to Lana and what a disappointment. Rather than apologize and accept responsibility for the unacceptable time it took to groom my dog she immediately started rambling off excuses. Apparently, "dogs have accidents and they have knots" so that is why it took 5 hours to groom my dog today. It's clear that Lana looks at these animals as dollar signs rather than members of peoples families. She did apologize... that the dogs in today had accidents and knots but did absolutely nothing to try to salvage our long time relationship. Clearly it only takes one hour to groom my dog so why he sat there for 5 hours today is beyond me. Once we got outside my dog immediately relieved himself which tells me he had been waiting to go out and needed to. Also myself and my parents (when they watch Oliver) have noticed that every time we bring Oliver home he immediately darts for his water dish. If you're going to keep someone's dog for 5 hours then give them some water... my god. The lack of respect for our furry family members is just unbelievable. I took my dog to a groomer in Chicago who had him done in an hour and a half... said he was the easiest dog she had ever groomed (Pooch Hotel West Loop - call for validation if you don't believe me... that's how serious and irritated I am about my experience today). I would take a crummier haircut and take him somewhere where the employees care about him than to Gail's where he's treated as a $52 tab. It's only a matter of time before you are let down. I saw negative reviews before and should have listened. My turn came and I received my one star service from Lana and Christian. This is the worst hair cut Oliver has ever had. His face is still dirty! read more

See all

I have been a long time client of Gail's Groomerie in Naperville. I recently had a reason to go the grooming shoot help with my Sheltie puppy, who needed to have his ears "re-glued". The owner, Lana, was super helpful and spent an amazing amount of time helping me "re-glue" my puppy's ears. The entire group of groomers, were helping with doing research on how to handle my situation. If anyone is looking for an amazing team of groomers who really care about you and your pet, look no further....call Gail's Groomerie in Naperville, IL! The BEST!!! read more

They do a wonderful job with our two mini schnauzers! We have been going to them since our girls were puppies. They are so patient and you can tell they love the dogs they work with! read more

We have been going to Gail's Groomerie for years and they always do a wonderful job. The pricing is competitive and the staff is kind. They truly love the animals they groom. Both of my son's service dogs have been groomed by Lana and they always look great when they are finished. I have turned to Lana for advice regarding many issues over the years and she always answers my questions with grace and humor, tapping into her knowledge base from 40+ years of grooming. I feel comfortable leaving my animals at Gail's knowing they are being well taken care of. If I could leave a ten-star review, I would. read more

My shitzu mix needs a special hand to shape his face and be groomed properly - he is well taken care of from ears to feet at Gail's Groomerie and always looks fantastic. The front desk staff is attentive, friendly and accommodating. Scheduling on line is easy and efficient. I would highly recommend and wouldn't go anywhere else. read more

I'm extremely particular when it comes to where I take my dog for grooming and Gail's Groomerie (specifically Lana) far exceeded my expectations. When I first reached out to inquire about services, Lana not only took the time to speak with me in great detail over the phone and answer all my questions (I had a lot of them), she also met with me and my dog to make sure I was comfortable and offered up her recommendations before I even decided to book an appointment. Lana was professional, an expert on how to groom my particular breed of dog, and handled my dog with care. I've been going here for almost 3 years and each and every time my dog comes out looking fabulous! Look no further than Gail's Groomerie....I highly recommend!!!! read more

We have been coming here for over 15 years. As far as we are concerned it's the best in the area Lana and her team turned our two dogs from scruffy looking to I feel show dogs. read more

Gail's Groomerie - Our Teddy - Pet Groomers Near Me - Naperville, Illinois

We have had great luck at Gail's getting a lion cut for our sweet kitty. Very friendly and professional staff and they always do a great job! read more

I've had the opportunity to come here with me GSD and Gail and team have done a great job each time I've been here. With me being a first time dog owner they were very helpful with giving me tips on keeping my puppy in great condition. I would highly recommend! read more

I absolutely love Gail's Groomerie. The staff is always very friendly and most importantly the Groomer, Lana always does an excellent job at grooming both my pups! There was one occasion when I had waited until the last minute to schedule an appointment only to find out they were booked and, unfortunately, I had no other choice but to take my pups to a different groomer in Naperville and I have to say, I was very disappointed due to the quality of work they did on both my pups. I will never again take them anywhere else! I now make sure to book well in advance to be certain that I get them both in for an appointment. My pups are always very well taken care of and, Lana always does an excellent job of making them look, dog show ready. See for yourselves! read more

Gail's Groomerie - Pet Groomers Near Me - Naperville, Illinois

We just moved to Wheaton and they did a really great job with our cat and were super friendly. The reason I give only 4 stars is because their wait is much longer than anywhere I've ever booked. I waited nearly 6 weeks for an appointment. read more

We love to bring our pup to Gails! They always have great recommendations to make him look great and are always timely and friendly. Pricing is comparable to most other groomers we looked inHighly recommend if your looking for a new groomer. read more

Gail's Groomerie - Jackson, our 10 month old Shihpoo - Pet Groomers Near Me - Naperville, Illinois

Best groomer I have ever been to! You can really tell that everyone who works here loves animals, especially the owner! I have 2 golden doodles who tend to get a little tangled from time to time and this is the first groomer I have been to who hasn't made me bad about my girls getting a little matted on occasion. I always feel so comfortable leaving my girls here. They always look so amazing when I pick them up! I'm sad I moved out of the area and will need to find a new groomer. Thanks, Gail's Groomerie for always doing such a great job! read more

Katie, took care of Marlow. I texted a picture of what a wanted done to Marlow and Lana followed up with me at the end of the day to make sure Marlow everything was okay with Marlow. It's so hard to trust a groomer with your dog and even with covid Gail's Groomer made the whole experience easy and personal. Marlow found a forever groomer. Thank you for everything! read more

Gail's Groomerie - Pet Groomers Near Me - Naperville, Illinois

4 hour wait time and my dogs legs still not groomed and bathed. W O W , truly heartbreaking after paying . i went home and continued the grooming myself . read more

I have gone here several times and usually have a great experience. But this last time I left with my one baby looking like Friar Tuck. Unfortunately, I did not notice how bad the top of his head was until I got home. My other doodle turned out great, so it's hit or miss I guess. Unfortunately, with the raise in prices, we will be going elsewhere. $100 for a haircut/dental care on a 15lb dog, which I was told did great, but turned out looking like this, is way too much. read more

Gail's Groomerie - Friar Tuck - Pet Groomers Near Me - Naperville, Illinois

My dog's left front paw finger tip was cut off to bleeding today, 06/18/2021, at around noon when my husband took my dog for nail trimming at this place. My son who is with my husband heard my dog screaming in pain while waiting outside as they are not allowed to go inside. The staff cut my dog's paw finger tip off instead of nail trimming. Please don't bring your pets to Gail's Groomerie if you don't want to see your pets suffering and bleeding because the staff at this place is simply unskilled. If I could give a negative stars, I would. read more

See all

Once again my boy comes home looking like a show dog!! They never disappoint!! They do a fantastic job getting his thick undercoat all brushed out, trim him up nice, and he smells wonderful!! read more

Gail's Groomerie - Remus all beautiful - Pet Groomers Near Me - Naperville, Illinois

They do a great job of trimming my dogs nails and even better job at filing them down. My dog can be very hard to handle for her nail trims and they are incredibly experienced and patient and caring my veterinarian recommended I go to them and I am so glad I followed his advice. My previous experiences at other places were awful because my dog can be aggressive and bite, The shop seems to have a magic touch because she was actually very calm and the best I've ever seen her. These people truly love what they do and they have a passion that far exceeds anyone I've ever seen in this industry. read more

They do a very good job of cutting my cats hairs. My husband does not like our cat hairs becuse they are so fine and get up his nose so we go for the lion cut and they always do a very good job. They even come back to us smelling good like a lavander type smell I love it. read more

I cannot say enough good things about Gail's Groomerie! After a LONG search of where to get our family cat Coco groomed, I FINALLY found this place. I am so happy I did. The receptionist was so helpful and sweet, and you can tell the groomers absolutely loved helping animals. Our cat had matted hair from neglecting to take care of herself and they did a perfect job shaving her and giving her a cute lion cut!!! They are so professional and do such amazing work. We are SO grateful they were able to help our baby and make her feel like a new cat! She is so much happier and thriving all thanks to Gail's Groomerie!!! read more

My 5 month old Mini Goldendoodle Lou looks absolutely fantastic after his first grooming experience! Lana did a wonderful job and even met with me before his appointment to hear my concerns and preferences. We will be returning to Gail's Groomerie every time Lou needs a fresh cut! Thank you Lana for being so awesome!! Im updating my review as weve been here twice now and consistently Lana does incredible! This time he was done in less than 4 hours which was awesome as we added a few upgrades to the services so I was very happy they were able to deliver within the anticipated timeframe! Gails Groomerie is the place to go! read more

Gail's Groomerie - Pet Groomers Near Me - Naperville, Illinois

They did a great job with both my girls. Lhasa Poos. They smelled great. We're not anxious or upset, so this tells me they experienced a more relaxed environment. Priced appropriately. read more

So thoughtful and caring about my dogs! Best grooming they've received in a long time. I have two big dogs, both a hundred plus pounds. Groomers usually flinch and vacillate about scheduling, but the folks at Gail's didn't even blink. Well priced, high quality and lots of care! Well done! read more

I really appreciate the quality of this doggie salon. My very spoiled Havanese pups have had three different groomers and each time they've looked great. I also love the convenience of booking. I can usually get an appointment with two days notice. If you're looking for an option, I highly recommend. read more

Gail's Groomerie - Zoey and Rico! - Pet Groomers Near Me - Naperville, Illinois

I called for an appointment for my long haired cat, who really needed a professional grooming since he got matted while healing from surgery, on a Friday for a Monday morning appointment! I provided a detailed picture of how I wanted him groomed, now he looks FANTASTIC!!! Handsomely groomed!! read more

Gail's Groomerie - Variation of a mature lion shave - Pet Groomers Near Me - Naperville, Illinois

See all

Tilly has been going to Gail's Groomerie for all her grooming needs. She's a 3 yr old Golden Doodle. Lana takes such good care of all the dogs and clearly adores them. Tillys coat was well and she smells DIVINE. I don't know what shampoo is used but she's so soft and fluffy. We can't stop stroking her!!! Thankyou. We'll be back soon Still loving my doggy getting groomed here!! read more

My mini Australian Labradoodle had her first spa experience at Gail's . Staff is friendly and organized and facility is clean . Lucy was a happy pup when I picked her up . Easy parking in the strip mall too . read more

Gails always does a great job with our PWD! We've been going to her since we moved from the city. Can't wait to see groomed our pup today!

They made sage look 10 pounds lighter after de shedding her. I never seen her this happy before thank you Gail's Groomerie for treating her great during her visit read more

Took 2 of my Yorkies (Stella and Peanut) there today and did an AWESOME job. Taking my Yorkie twin litter sisters Haley and Lizzy there next week. read more

This was my first time at this groomer's. I think that the groomer that ended up doing my dog was named April (if not I apologize). Anyway she did a fabulous job! My dog looked great! When we went to pick Lucie up the owner was very concerned that we were happy with the way she looked and kept asking if we were happy with the job. So nice to have that type of treatment and concern. read more