Hail Cesar! My laptop screen was black and wouldn't respond. After trying to diagnose with AI and…read moreYouTube I called Dell and they wanted me to wait 1-2 days for them to send a box, then ship it to them in Texas! They said it would take from 7-14 business days to try to have it repaired and they had no idea how much it would cost (after the initial $59 fee). I had just paid for an expensive software rental for the month, are you kidding me???!!!! Luckily I found 24/7PcTech! Cesar called me within minutes, it was late Friday and all the other local repair places were closed until Monday. I took it over and he had it diagnosed and fixed in less than 1 hour! Dell told me not to take it anywhere locally. When Cesar opened up my computer he showed me the cheap parts they had used on my expensive laptop. He replaced the bad parts with high-quality ones. Now I'm just waiting on part 2, more parts to complete the repair. But it was good enough to use to get important work done over the weekend. Thanks Cesar!

I rarely leave negative reviews, but I feel obligated to share my experience to help others avoid…read morewhat I went through. I originally brought in my MacBook because it had a screen issue. Instead of repairing it, I was told it would be very expensive to replace the screen. The technician then offered me what he described as a "great" MacBook Pro if I paid an additional $350, and I agreed. When I got home, I charged the laptop. It made unusual noises, so I called him. He told me it was "just the fan" and not to worry. Shortly afterward, a low battery warning appeared. I asked if he could replace the battery, and he told me to go buy a new battery myself and bring it in for installation. Trying to get help became extremely frustrating. Several times he told me he wasn't available, even though he had previously implied he was available 24/7. I have text messages documenting all of these conversations. After finally finding a time that worked, I brought the laptop back. He later texted me that it was ready for pickup. When I arrived, the laptop was turned off. He told me it simply needed to charge overnight. I took it home, but it wouldn't charge at all. When I contacted him again, he claimed the battery was probably bad and once again told me to buy another battery on my own and bring it back. At that point, I lost confidence and took the laptop to another technician for a second opinion. I was told that even with a bad battery, the computer should still show signs of life when connected to power. Instead, they found a motherboard failure, meaning the laptop was essentially nonfunctional and would never work without a major repair. I felt completely misled. Rather than standing behind what he sold me, he repeatedly shifted the responsibility and expense onto me. I have documentation of our text conversations and the sequence of events. I have since filed complaints with the Better Business Bureau and reported the matter as suspected fraud. Please be extremely careful if you are considering doing business here. Based on my experience, I cannot recommend this busines

Great service at this place !! I will come back if I need to. Respectful and will help.read more

Took my custom build in after a lot of troubleshooting on my own to find out why it wouldn't POST…read more They misdiagnosed my PC's problems, telling me it would've been a $400 CPU replacement, when the actual issue was a faulty motherboard that only cost $80 to resolve on my own. They told me this without actually pulling out my CPU to test it, and claimed that I damaged it by installing my cooler wrong, and there was only a 50/50 chance my processor was still working - I don't know how they could've possibly known that without actually touching the processor at all. When they returned my computer, it was missing the card rail clip, the velcro straps that I use to manage my cables, and the front panel header had been unplugged and rewired incorrectly. This store made an already incredibly stressful situation twice as stressful and last twice as long by giving me wrong information and leaving my computer in a worse state than they received it in.

These guys are solid. They always come through in a pinch. 85 characters of goodness for these guys!read more

Had a great experience just getting a quote from these guys. They were helpful and easy to talk to…read moreon the call, and took the time to walk me through my options. They offered a package deal, which wasn't what we needed -- we were looking for something more on-call and flexible. They seemed open to accommodating that, which was reassuring. Haven't used their services yet, but based on the initial call I'd feel comfortable reaching out when something comes up.

I had the best experience here. Probably some of the best customer service i have ever received. I…read morecame in with storage issues on my laptop and it was fixed in minutes. Could not recommend a place more!!

This place has amazing customer service. I called in because my water cooler on my computer had…read morebroken. On the phone call they told me to bring it In and they would check it out. Spoke to Nathan Hourani, who I believe is the manager and co-owner. He gave me an extremely honest take. Gave me his opinion and didn't try to over sell me on anything. This is a legit brick and mortar PC store.... Which you don't see anymore. RIP Fry's. The other employees were also very helpful. After they installed my new cooler and did some BIOS updates, they let me sit down right next to them and check it out. This seems like an awesome family run business. Kudos again to Nathan and the employees. Will recommend to all my friends and come back here for any PC needs.

Great customer service, very informative from the gecko.Felt like my devices and pc were entrusted…read morehands. Abke to work out a fair price for service. Warranty facilitated an easy return for additional work.

Never a problem bringing my lap tops here. Great, fast service at affordable prices. Last one was…read morereplacing a chip for receiving internet. Several problems in the past, fixed and done fast

brought my mac in. supoer freindly staff. video was not working. he diagnosed and said he got it…read moreto work must of been a bad cable. very hionest people. highly recomend

It has been 6 years since Shannon built my pre-pandemic PC and it has run great all of this time…read moreexcept for a gradually worsening reboot time (which I could deal with) -- unfortunately I had a little hard drive glitch a couple weeks back which made me realize my PC was on borrowed time, so I knew it was time to pay a visit to Shannon and SD Bytes. Rather than upselling me on a brand-new and pricey rebuild, Shannon cloned all of my data over from my current hard drive, put it on a new hard drive, and upgraded me to Windows 11. And through sheer determination, Shannon also fixed my reboot time -- it went from 2.5 hours down to under a minute. This was without a doubt a hugely time-consuming and frustrating process, but Shannon and his team went above and beyond to diagnose and repair it. I absolutely recommend Shannon and SD Bytes if you need a repair or an upgrade or a rebuild or something brand new. You won't find a more competent and honest team in San Diego!

Brought in my 2021 Macbook Pro with a major keyboard issue. I got quoted $800 by Apple to fix and…read moreit would take a week (possibly wiping my machine). SD Laptops fixed it for $300 and it took a few hours. High quality work

Cameron and Wi are godsends. I've been taking computers to SD Laptops for over a decade and I'll…read morenever go anywhere else. A few times they've come to my house if various printers and computers etc need to synch. They are geniuses at computers and yet also friendly and patient and will take the time to explain exactly what they're doing and why. As if that weren't enough, they're also very reasonably priced. Thank you SD Laptops!

The person I dealt with was a man named Jonathan. When I first talked to him he was very direct and…read morerespectful. I, being a layman, I was very, very happy he didn't talk down to me. After he told me what he had to do and answered all my questions, he told me how much and how long. Both which he lowballed. I thank you very much, Jonathan, you had a stressful time. NOT.

Jonathan helped us a few years back with replacing a laptop screen. This time around he helped…read morediagnose what the cause was for a Blue Screen of Death (BSOD) in our gaming computer. What stands out about Jonathan is that he is quick, knows what he is doing, and is able to resolve things quickly. We trust him and his pricing is fair. Thank you Jonathan! Glad you are our go to person