today at Deerbrook emergency room. I was totally discriminated against. As a black lesbian female I…read morefeel totally discriminated against. First of all the nurse was very rude. The woman at the front desk checking me in offered me a wheel chair.. because I had injured my knee & it was very painful for me to walk. As the nurse came & got me from the back she brushed my wife off that tried to come with me to talk back.. as I got in my room I over heard them talking in the hall way saying " she walked in here & now she's in a wheel chair, she doesn't need a damn wheel chair ". They made me walk down to X ray.. After that, the doctor came in & I tried to explain to him what I heard the nurses saying & how rude they were. He then brushed me off & replied " I don't wanna hear that, what's the issue I'm coming in for today ". I told him, he was being rude as well & im going to file a complaint. I asked him for his name he told me he didn't have a name. Also the nurse did the same. They both refused to give me their names & ignored me. I have attached a video if you could put this out here & show a bit how I was treated.. I feel no one in the emergency room or at any facility as a patient. We later found out the Doctor name was Asim Abbasi & the nurses name was "Pam".

This Emergency Hospital needs to improve on EVERYTHING. I will never come back and I will NEVER…read morerecommend this place to my worst enemy. The lady who drew my blood did a horrible job. I told her I was in pain and she disregarded everything I was saying and so did the nurse. She did not do it correctly and blood went everywhere. The entire time the IV was in my arm I was in pain that was also disregarding. I asked could I have it taken out and they told me "not yet". Fast forward to a week later and my arm is still bruised and hurting.

AMAZING 1st Time Experience. From the front desk staff, to the triage nurse, to our wonderful…read moreprovider Ms. Gloria PNP. 1. I did not check in online but checking in once I got there was no trouble. Ms. Candice was beyond professional and patient throughout the signing in and checking out process even though she had multiple patients waiting. 2. Our son was in love with the triage nurse. She was knowledgeable and patient as well. She worked really well with our busy body and obtained his vitals without him shedding a tear or appearing afraid. 3. Then there was Ms. Gloria:) I had complaints from N/V to a skin rash. She worked diligently and performed a thorough assessment prior to coming to a diagnosis and treatment. She explained treatment in great detail to my husband and myself and was patient when we asked questions. I felt a sense of relief and overwhelmed with appreciation. I cannot thank the staff enough for taking great care of my son. I will recommend this urgent care to all of my friends for their children. I hope it's a while before we have to go again but whenever we may need their services I will not hesitate to utilize their awesome service and exceptional care.

The facility seems new and well built, upon calling I had the receptionist Clarify the office visit…read morefee for self pay and she said that included testing as well. Well surprise two weeks later we got a bill for flu test.... So i believe they need to go over with the front desk what is all included.

First I want to say kudos to the ER staff!.. we have been there twice because of my wife and my…read moreson. And both times we have been treated professionally and treated with respect. And is convenient and easy to get there. We will not change the place for any emergency situation. Thank you for the service and thank you for what you do

My son went into this hospital today around 4ish to 5'oclock am he was medical screened & during…read morehis medical screening he was told the test would be $650. he then explained he did not have insurance and stated the lady then walked out & relayed that information to another nurse. So basically, they gave him papers stating upper respiratory infection, so was this not an emergency? Based on the conversation with Helen she stated no. So, in other words, if he had the $650, he was sick but since he did not, he was not sick enough for them, so he was then told to take over the counter medicine. I have never seen anyone in my life be denied medical care unless there were combative and the police had to be called. So, I called as a parent because my son could've passed out or anything could've happened leaving that medical facility with no treatment. I don't care if you are a private hospital or not. They didn't check to see if he was dehydrated, no iv, no blood work all because he did not have $650. He is a young black man & went to seek medical attention just because he was alone or didn't have insurance he still should've been treated. I then called Elite hospital I stayed on the phone for 30 minutes trying while the receptionist explained to the nurse my reason for calling. I needed to know why he was denied treatment? I was trying to understand their reasoning but got me with disregard, disrespect, excuses and kindness, with Helen the tone was definitely hostile, she appeared to seem surprised as to why I'm calling very not nurse like. No compassion, empathy, sympathy or anything was given. Upper respiratory infections are contagious and can be caused by bacteria. Helen was very condescending, so the phone call went all the way left. I then asked for the director of nurses and was placed on hold, then told I could not get that information by Helen. I then explained I had been given that information before on cards or provided with a phone number at least. I had to call another nurse that works in another hospital to find out Brenda Hess is the Chief Nursing Officer, I then asked Helen to provide me with a person who was in charge over her and she stated no one was there she is in charge. The phone call got heated and she hung up I then called back. I called back & was then passed around of course because now Helen has informed her coworkers of what I said and what is going on. Liz gets on the phone with no sympathy or empathy stating I'm aware of what's going on and proceeds to tell me what I already been told about the medical screening. I stated I'm aware Liz clearly needs training in people skills. Liz stated you are not getting Mrs. Hess phone number I will give you her email & then proceeds to tell me to stop yelling & continues to hang up because she is mad, I have exchanged words with her coworker. I find this very offensive, rude & shows the lack of. I ask for specific information & was met with no accountability. In all of this my son was denied care because he was black & did not have $650. If it had been anyone else, I'm sure they would've received treatment private facility or not. I ended up taking him to another medical facility for medical attention. Nurses are here to show compassion, empathy, patience, & humility and my son did not get any of that. The way this world is going it pays to be kind, humble and caring. Then they have a saying at Elite your emergency is our emergency that is completely false. A good nurse finds deep meaning in helping others, advocating for them, and making a difference. I would give them a zero if I could. I wouldn't take a dog here & looking at the reviews I see why they are not 5 stars.

I'm writing this because it might save someone's life. I wish I'd read something like this before…read moreJune 6, 2024. I was told I'd have surgery at Townsen Memorial Hospital. The word hospital implied doctors, emergency backup, and safety. In truth, it's an ambulatory surgical center, a place where surgeons rent operating rooms and bring their own teams. No staff physicians. No overnight care. I didn't know that when I signed the consent forms. My orthopedic surgery was supposed to include two procedures. I woke up with six incisions and eight procedures I hadn't agreed to. My surgeon had left the building, and the state, before I woke up. I remained there for two days and never saw a doctor. Nurses followed blanket post-op orders that weren't written specifically for me. They injected me with insulin, despite me insisting I'm not diabetic. I begged them to stop; they said orders were orders. I became violently ill. There was no physician on site to intervene. Totally in the dark, I remained an active patient, attending appointments in June, July, August, September, October, and again in December. I was raising concerns at every visit, and being gaslit, lied to, and given false information. On December 4, 2024, I came back for a second surgery under strong coercion from my 'surgeon'. While I was being prepped, the nurse assigned to me looked at my scars and asked who had cut me like that. When I told her what I'd been told, that Townsen staff were responsible, she corrected me and said surgeons bring their own teams and Townsen staff don't touch patients in the OR. She then retrieved documentation showing the assistant's name and my surgeon's signature authorizing everything. Everything he had denied for six months. It was at this time, while I was being prepped for a second surgery, that I was informed that bone marrow had been extracted from my pelvis during that surgery. It was at this time, while I was being prepped for a second surgery, that I was informed that they were planning to do it again. AGAIN, the nurse said. I had no idea it had been done the first time. The surgical assistant who made my incisions and sutures wasn't disclosed. I didn't even know his name for six months. He was already a defendant in a negligence lawsuit at that same facility, and Townsen was a co-defendant. They said nothing. I still don't fully know what was done to me in that operating room; upwards of 13 individuals stared at my nude body for over 5 hours. My mind will never recover. That nurse likely saved my life. Later, Dr. Dror Paley, a leading limb reconstruction specialist, confirmed one of the procedures had caused permanent loss of push‑off ability in my foot. He said he rarely performs that operation because of how disabling the outcome can be. Independent doctors later determined I never had the conditions those surgeries were supposed to treat. Something I later learned was a pattern for my "surgeon". Townsen knew. I've lived in constant pain since that day. I'm a single mother to a special‑needs child and can no longer care for him as before. I've needed three corrective surgeries and still have severe nerve damage, pain and muscle loss. My knee function score was 21 out of 100, a level of major disability. Townsen billed $315,052.30 for my two‑day "outpatient" stay. Charges included equipment never used, implants not in my body, and anesthesia billed twice. When I questioned the bill, they stopped responding. There's now a Texas Medical Board investigation into my surgeon. The facility once operated as Humble Surgical Hospital, GOOGLE THAT NAME. The nurses there knew what was happening. They tried to transfer me. They cried and prayed with me. If you're being referred to this facility, or any place, ask questions: * Is it truly a hospital or an outpatient center? * Who will be in your operating room? * Are they involved in litigation? * Who oversees your recovery, and is a physician actually on site? I didn't ask those questions. I'm asking them for you now. Patients, beware.

Took care of my Pawpaw and family very well during his knee replacement…read more Amazing staff, got to learn the lovely people behind the cafe Lisa and Karina (I hope I spelled those right). And the other staff was amazing. Not had complications with anything we've done with them this far.

I brought my daughter to the Neighborhood Emergency Center (Kingwood Drive location) seeking…read moremedical assistance for an open wound. After she was evaluated by the provider on duty, the provider declared it a "non‑emergency," seemingly based on information relayed by the front‑desk staff. The individual who identified herself as Tatiana Andrada then demanded a $300 upfront payment before my daughter could receive stitches. To my understanding of EMTALA regulations, patients are not required to pay upfront at the time of service when seeking emergency medical care. I explained that I was unable to pay this amount and that I had not anticipated such a requirement. Despite this, she insisted that I had no choice and stated that I owed the money because I am "not an American citizen." To my knowledge, this is an additional violation and constitutes both discrimination and medical negligence. Her behavior made it painfully clear that my accent and the color of my skin influenced the way I was treated. I am profoundly appalled and astonished that I was denied immediate medical care unless I paid upfront, solely due to my background and appearance. When she realized I could not pay, she attempted to force a payment plan, yet still refused to allow the visit to be billed later, continuing to demand money. When "Tatiana" spoke with my other daughter, she repeated the same misinformation regarding EMTALA and refused to provide her name or the patient‑relations contact information. She stated, "I will give it if they ask for it," and then questioned why my daughter was not physically present. For context, my daughter works in an emergency department herself and is familiar with these laws. Instead of addressing the situation professionally, Tatiana chose to be dismissive and disrespectful toward my family. I want to understand why she felt so comfortable behaving in such an unprofessional, discriminatory, and unlawful manner. This was unequivocally the worst medical experience I have had in all my years here. I sincerely hope she receives proper training and gains the empathy and professionalism required to work in an emergency medical environment, where patients seek immediate care, not judgment or financial intimidation.

Come to this emergency clinic if your idea of an emergency is waiting for over an hour just to get…read moreyour baby's vitals checked. We waited for over one hour, no one even saw us. We immediately knew that they do not care about people here; so, we left. Now that I read the reviews, it seems like it was a good decision. Even though the place is nice and clean I can only give one star because you have one job!

Physician: Nwokocha, Monica MD This doctor's patient care to…read moremy partner was very inclusive and heartwarming. Gave us all the necessary information with clarity and patience. she deserves all the recognition.

I am not surprised at the nightmare reviews. I was never called back to see him after he arrived by…read moreambulance. After 3 1/2 hours in waiting room I just went back on my own. Found out he already had CT Scan. No information was given. They do not listen to the information I gave them, Input incorrect information into their system. I tended to his urinal and water needs from 10 pm until around 2pm the next day when hospital room became available. No one touched him physically or asked me a question in the ER. Once the doctor came that we asked for and that admitted him to hospital the care went from nightmare to excellent. Once under the doctor's care everything changed and his care was wonderful in the hospital. I will never go to Kingwood ER I would rather take my chances at CVS.

I would recommend saying hi to Dr Alva cuz she cares a lot for her patients. She took great care of…read moreme for the three months I was ther

Heard a/c has been out for 2 months. This is a hospital!…read moreUnacceptable! How do they expect patients' health to improve when they are literally sweating? Do they seriously expect their staff to take care of patients under these conditions?