To be Fair & Unbiased, we went Bar Hoping and ended up here, we wanted to explore other resorts on the VIDANTA strip. This bar is called Blue, it was spacious & Welcoming friendly staff! read more

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Back again for the 6th year in a row. The room is showing a little wear and tear but nothing horrible. They invited me to the timeshare presentation. I declined and unplugged the phones when I arrived at the room. No phone calls about timeshare presentations now! The resort is still nice with even more non-resort restaurants within a 5 minute walk. The bus to Puerto Vallarta is a 3 minute walk from the resort. All good here and I still recommend Sea Garden if you prefer a smaller and quieter resort experience. read more

If I could give 0 stars I would. To say the least this hotel is untrustworthy, filled with thief's and rude employees. My family and I went to the pool while room service cleaned our room and came back to $300 missing from my wallet, when notified the manager Armando, his response was why we didn't use the safe box?? As if it's okay for the staff to go through our purses regardless, he said it was on us since we didn't use the safe box which I think is unacceptable! Im on vacation and I can't even leave my purse in the room IM paying for?? To go down to the pool. They came into our room to follow their incident protocol and went through all our stuff to make sure we didn't replace the money although we had already checked everything, took everything out of our luggage's made a mess. For what to say it's on us at the end? Rude staff, you'll get robbed to add Joshua from the receptionist desk was very rude during our check out saying that it didn't happen and calling us liars, and when I told him it's fine I'll be leaving a review he said that's fine I have all your information and will let all the other hotels know about you. Can you believe that!? 0/10 recommend this hotel unless you're trying to get your belongings stolen. read more

All good. Room clean, remodeled, great location, free parking, will stay again. !!!!!!!!

We have owned our timeshare at Sea Garden for 24 years and enjoyed spending time in Nuevo Vallarta with our family and friends. We just checked in for this year's trip and were disappointed by the customer service we received. We were told that our room would be assigned after we spoke with the host Mimi. She proceeded to pressure us to attend their sales presentation. When we declined to schedule we were assigned rooms with a view of the loading dock and the construction site next door and told every room with a water view in the whole place was booked. The place is obviously not booked to capacity since the pool area and lobby are nearly empty. Maybe their policy is to punish guests who don't cooperate with their sales presentation tactics. We will obviously not be renewing our membership when it expires next year. read more

Stayed at this hotel for the first time I requested housekeeping to clean our room and bring new towels. I went downstairs to the pool for a few hours and when I returned, $300 were missing from my purse. I informed the manager Armando and he was extremely rude and incompetent. A search of the room was conducted and they made a mess in the room. They searched all of our belongings acting like we hid the money. They told us that it was our fault for not using the lockbox. I informed him that nobody should've been going through our stuff to begin with regardless of the lock box usage. We are paying customers. The investigation was completely useless and no compensation or apology was given. Overall it was a very bad experience. I will not be returning. The staff is disrespectful, incompetent, and thieves!!! read more

I just returned from a trip and really enjoyed this location. I found the pool nice, access to the beach and decent food. What made this place the best was the customer service. Heart-centered, warm and friendly. I'd return here in a heartbeat. read more

I'm not sure why this place only gets two stars. My experience so far has been pretty good. The place is very clean, the pool is nice with plenty of seating. The staff is very friendly and I love how they place their hand over their heart when greeted. Nice touch. So far, day four, we have not been harassed about adding to our time share. Lol They come every day to tidy up and in the evening to turn down your bed with chocolates waiting. Of course, you have the option to not receive either service. They clean the beach every day including under the beach palapas. The pool is cleaned and chemically treated daily. The deck and all outdoor areas are swept during the day. They're very attentive to make sure your stay is well. My only complaint would be that they don't have wait staff at the pool or beach unless you initiate. We wanted a cocktail and had to go to pool bar to get one though we were on beach area. Not a big deal but would be in their best interest to do so. One reminder: as a time share guest, you have an ocean view. As a hotel guest, you don't. I would stay here again since time share points go a long way down here. Our view is amazing and you can here the waves with doors open. read more

Poor Restaurant service and management. Had to wait well over an hour just for a hamburger with no advance notice of wait time. 11 of our 12 family members ate and left, while we were told several times, the hamburger was coming right up. Management offered no resolution and had no real concern. Paid full price and received no apology. Will not return. read more

While my trip to PV was quite amazing the hotel had very little to contribute to that experience. The positives of this hotel: -it's very cheap. Although I would rather stay somewhere with a more Mexican flair in the future and Nuevo Vallarta is so removed from everything. -you can quickly and easily walk to the ocean and several restaurants -the staff members were generally good. The joy squad was great as well as the bell hops. The negatives: -constant calls about doing the timeshare presentation. -we had a major emergency which required my boyfriend to go to the hospital. I called the front desk and was repeatedly forwarded to other people to help with my issue. It took 20 minutes before I got any "help" which was "we can send someone to look at him or you can come to us, but it's 100 dollars". When you are in crisis mode that isn't helpful one bit! It was actually the bell hops who helped us get to the hospital and gave us encouragement. -we had lots of issues with our room. Including finding cockroaches twice and leaking from the roof into our room. Those are pretty big issues and we were not offered apologies or discounts etc. -As well as our internet cut in and out, the coffee maker leaked and didn't work, and the water pressure in the shower was more like showering with a watering can. I think unless you are a timeshare owner come in with expectations similar to a motel 6. I'm sure there are much better places to stay! read more

If you want a 7:30 a.m. wake up call everyday because they are harassing you about buying an overpriced timeshare, Sea Garden is your place. If you want the maid to come to your room to clean at 4:00 every day during your siesta, Sea Garden is your place. If you want the manager to fight with you at check-out about how you need to go clean the dishes in your room or they are charging you some foolish amount, Sea Garden is your place. If you want loud noises throughout your vacation from construction to lawn maintenance, Sea Garden is your place. If you want to have to take a taxi ride to the spa/lazy river/golf course, Sea Garden is your place. If you want outdated rooms, Sea Garden is your place. If you want unknown charges on your final bill for a "donation" to a local charity, Sea Garden is your place. In summary, don't ever go to Sea Garden. It is the worst experience I've ever had on a vacation. You could not pay me to go back. read more

It's beautiful hotel just perfect size for family or couple its cleans and beautiful the service it's amazing , the people who works here is wonderful helpful friendly, I come for my honeymoon and I was surprised by a beautiful gift one day in my room! It's totally awesome unexpected that the little things you love the most ! I will pay double next time not problem beautiful view in my room also super big ! read more

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The Sea Garden hotel in Nuevo Vallarta Mexico owned by Vidanta, is beautiful and staff seem to care....BUT...do not be fooled! I had my tablet stolen on the day of my departure! I reported it 1 hour after I left realizing the tablet was missing. I had issues being understood and taken seriously and it took 4 days to hear from them! I didn't receive a call from the hotel manager or security manager but from a check in clerk to inform me that nothing could be done. They didn't even say they were sorry this happened! I informed them that I would have a police report done and the response I received was still nothing can be done. WHAT BULLSHIT! The very 1st trip ever in my entire life, was ruined by the same people who promised my stay to be a wonderful experience. YA RIGHT! All they want is your money and personal belongings. Extremely disappointed!!! NO ONE CAN BE TRUSTED. read more

Total dump. Treated horribly. Opted to stay elsewhere. The staff was abysmal. We showed up last minute and the location looked nice. Decided to see about a room. Spoke to 5 people asking g if we could see a room because the place looked kind of scratchy up close. When we realized how we were being treated we decided to pass and go somewhere else read more

There are both positive and negative aspects of my previous stay, but overall the negatives outweigh the positives and I most likely will not stay here again. Positives: The hotel itself is in a great location. The hotel is positioned well so that it is only a short walk from the main building to the pool and the beach. It is also only a short walk from the Nuevo Vallarta Marina (which however, is somewhat limited in restaurant choices). Everything at the resort was aesthetically nice, other than the rooms which seemed a little outdated. It has a very large and nice beachfront with plenty of chairs and built in shading, as well as a volleyball court. The pool was also excellent - well kept up, plenty of entertainment from their Joy Squad, but not too loud. The internet connection had a free option which was decent. We only had a few connectivity problems, but got the job done. It wasn't super fast so don't expect to stream videos or anything like that. The staff, as well as the guests staying there, were all super nice and friendly. Their Joy Squad (who puts on the daily activities) were awesome. They were always happy and high energy, and did a great job with their activities. The maid service the first two days was awful, as we got serviced at awful times (such as 4:45pm when we came up from the pool and wanted to shower and get ready for dinner), and they didn't seem to clean anything. However we got a new maid halfway through and she did an excellent job! Negatives: One of our biggest complaints is the fact that their own employees didn't understand the the promotions they advertised, and many times mischarged us and forced us to pay for things we did not order. The most common mistake was their 2 for 1 promotion (2 drinks for the price of 1). They would give us our two drinks that we ordered (1 supposedly free), and then tell us that they accidentally rang up both of the drinks on our tab. Instead of being able to edit their mistakes since apparently they couldn't, they would just make us two more free drinks (since they were technically the free drink to go along with the paid one) - which was nice except for now we have bought one more drink than we planned on buying, and can't leave until we drink them. This happened multiple times throughout our stay. Besides our room being outdated, our toilet was awful. It would sometimes flush first try, but more often than not would require 3-4 flushes for it to actually flush. Also, upon our arrival, our room floor was filthy, as in we walked around in bare feet and they were dark and covered in dirt within 5 minutes. It took a couple days for them to actually clean it. The bed and pillows were also very hard. They definitely weren't comfortable. However I will say that midway through our stay they replaced all of our pillows with soft ones which was fantastic (not sure if that was a part of an overall replacement effort?). Our room location was also terrible. Since we booked through RCI we didn't expect the best view there, but unfortunately we got the second floor, right above the loading dock. We couldn't even hardly see the street, just the loading dock and a gravel parking lot beside that. While all of the food that we ordered off a menu was good, the breakfast buffet was not, and not as good of a deal as they make it seem. The food was just not great and they didn't have a huge assortment. Last thing I will say is not to do the timeshare scam! When you check in, in order to "complete the check in process" you must sit down and talk with one their timeshare representatives who will try and convince you to come to a presentation about their properties. They will try and assure you it's not a timeshare presentation (it is!). We got out of it, however we heard stories from other guests we met about how they essentially hold you there for 6+ hours (because they have your IDs and won't give them back to you), forcefully try and sell you into property "ownership", and if you eventually don't buy in, they leave you about a mile from your resort to walk back at the end of the day without honoring any of the upgrades or discounts they promised you. read more

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Just to inform you I am at the Sea Garden as I write this. As a business owner, I know that you are notified as soon as a review is posted. I'm giving the management time to respond before we leave. I don't like giving 1 star reviews, it has to be VERY BAD for me to do so. But the Sea Garden, Grand Mayan, and the rest of the Mayan resort deserve 1 star. The pros ...the wait staff and house keeping are great! It stops there! The grounds are beautiful but most of the resorts in PV are. The cons... Let me start from the beginning. This is our second stay at the Mayan resorts. Last time we stayed at the The Grand Mayan.. You are captives there as it is a resort and you need to buy groceries, food and liquor at high prices, which is part of resort style, but the prices are high (expected) but the food is not great and at most of the restaurants. We happen to be there when they had some type of event going on and we were not allowed into some of the entertainments, which is the only thing going on here. Not good. There was an all night party (at least it seemed like all night). The music blasted and I do mean blasted till after 2 AM. It was so loud that we could not even hear the TV on. At 1 AM when I finally called the front desk, (I realize that we are in Mexico and it is loud and fun here but this was not downtown but a resort, that we paid good money for it and when I want loud and crazy I go to resort known for that! ). The front desk said they had no idea of what I was talking about and I detest when someone lies to me. This I learned is the style of management, front desk employees and management at the Mayan. After vowing to never go to the Mayan gain, here we are. friends invited us on their vacation plan and we thought lets give it a try, it may have been just a bad week and I do try to be optimistic and give businesses a second chance. I didn't even review our first experience -Mistake!!! So now we are at the Sea Garden. Not a high end resort, but it's nice enough looking. We spent the first part of our week at a funky hotel in Sayulita and we got exactly what we expected. I will review that too. Our friends got to the hotel way before check in time and were pretty much told no worries they could get in soon. That's okay as I know they have to wait for people to get out of rooms and they have to be cleaned. They were told they could get a room in an hour or so. Our friends messaged us and said come up early, it was too early for us so we decide to stay at our fun place for a while. An hour later they texted and said they would get their room for for sure at 2. So we leaved our place 4 hours earlier than we planned. No room ready. Our first "That's okay, it happens". Don't want to go into my vacation upset. Next our friends were told they would get an Ocean view room..they are "owners" but so is everybody else in the resort, except us so we get one overlooking the street, that one is okay, we were not promised only told we'll try. ( I don't think they did). Our friends were promised but got the same view we did #2 "That's okay, it happens" Victor told them I made a mistake I thought the rooms were numbered like the ones at the Grand Mayan as that is where I usually work at and I booked you one the wrong side. #3 "That's okay it happens". Your rooms are still not read #4 "Thats oaky, it happens". Victor tells us he'll be in tomorrow and he'll have our friends room switched. He is going to give us all kinds of "extras". next day comes no Victor. we told he's working at the Mayan #5 "thats okay it happens" they may have switched his work location but no call from him or management to make things right #6. Because we came as guest of our friends we were told when we booked we were required to go to a meeting. The sales team arrange for us to to meet and we're told a car will take us to the meeting area. A worker who doesn't really speak English ("thats okay we are in Mexico". It doesn't deserve a number) tells us our Uber is ready. We jump in the car drive for about 20 minutes and end up in town. Turns out we were put in the wrong car. # 7. Driver takes us back to Mayan. He's not going to get paid for mistake. #1 Not okay..we pay it's not his fault.. We get to meeting area an told that they don't have our paperwork since we didn't get there by the regular way. #8 "Thats okay". THIS REVIEW WAS TOO LONG GO TO PART TWO read more

Worst experience of my life. Dont waste your time getting suckered into their timeshare presentation. You will waste a whole day of vacation going thru 10 different salesman trying to sell you a timeshare after declining to offers. The place sucks, you cant get around the place without golf carts and most of the time you have to wait. The customer service there is the most horrible experience I've ever had in Mexico. Save yourself from this place, they will exhaust you and wont give a sh*t about you when you don't buy. read more

We stayed here for first time as part of a vacation time share we have with the group that owns this property. We loved the location, right in the beach and short walk to a nearby marina with Oxxo (grocery) and wonderful bars and restaurants. The service at hotel was mostly great, everyone was very kind and cared you had a great time. The one restaurant had an excellent buffet breakfast. The pool area is nice, and wasn't too crowded even at Easter holiday. This is older property and we had maintenance issues. One day there was no hot water at all for hours. Another day our shower control broke off and took us 2 calls and finally had to go to front desk to get them to send up maintenance who promptly fixed. Our main issue was never resolved. The free internet was very weak and unreliable. My wife had some critical work to do on her computer so we paid for premium internet. It was a joke, totally unreliable. She called technical support multiple time and her problem was escalated with promise to call back which never happened. When we asked to have the charge removed after explaining our experience they would not remove. Even talked to two supervisors and they were firm, no credit. This is shocking to me that a company of this size and reputation would refuse to stand behind the quality of all their services. So on this one sour note we leave a less than outstanding review. We also hear owners plan to sell this older property so no plans to renovate this aging gem of a hotel. Too bad. Perhaps one day there will be owner that can restore it to something more than 2 stars. read more

If you are 80+ this is the place for you! On the plus side, it is extremely clean, staff is friendly. Beach is lovely as is the pool. However, there is only one restaurant and the menu is the same EVERY night. We ate in the restaurant one night and there were maybe 4 other couples there. The place is dead! Check in is painful and long. One person to check in on the front desk! Shuffled back and forth between timeshare people!! It took us about 1.5 hours to check in. We requested a king size bed and got 2 double beds! Who sleep in a double anymore? IF you agree to a timeshare demo, you can get a beach side room, otherwise you face the parking lot. Don't be fooled by an hour timeshare demo, you are guaranteed to wast 3 hours of your time! There is nothing close by so if you are looking for variety in restaurants you have to taxi in to the city or to the Grand Mayan. Never again! read more

My partner and I checked into the sea garden a week ago. I would like to preface this whole email by saying the restaurant staff was extremely kind. But that is quite literally the only nice thing I can possibly say about this property. We were checked in and quickly realized that there was no internet in our room and my new husband and I were in a room with two full beds. I called down and was quickly told a king size room was not available and nothing was said about the Internet. Everyone just played dumb. Day two. Still no internet. So I politely reminded them about it and walked over to the concierge to ask about some adventures. She told me they had a presentation about the future vidanta property and assured us multiple times that it was NOT A TIME SHARE. We agreed cuz we still had hope for seeing what was in store for future vidanta. Well we bought some packages and explored downtown. Day three. Still no internet and now I'm on my way to the grand Mayan. We are greeted and when the conversation starts to feel like a time share sale, we tell them we are not interested in the pitch at all and we would rather leave. Once again we are assured it's not. We have one of the most awkward breakfasts ever with a very nice young lady from the resort and she shows us a video about the expansion and takes us to an office. Here comes the pitch. 15k for whatever many weeks here and other places. So much for it not being a time share. Just because you rename it doesn't change what it is. We politely decline until she gets up to speak to someone else. At which time we also get up and leave. We go back to the hotel room, at this time we are fuming. We specifically asked to not have our time wasted and you did it anyways. We come back and we still don't have working internet. So now you have asked me to spend 15k on a property where you can't em get me a single bed and internet in my room. I go to the front desk and have to ask politely twice and not so politely twice. Day 4. We finally have working internet. And I have recommended to the staff multiple times that if they want me to even entertain the idea of buying into your property, they should move me to a different resort. I should not have to make a scene to get working internet. I walk over to the Mayan and speak wth the woman. I politely tell her that I'm sorry for leaving so abruptly but it was rather frustrating to be asked for that kind of money when I can't get basic amenities. I let her know we are in fact interested in the time share however, the resort hasn't given me much incentive to buy into it so here was her opportunity to take over and show me what the property has. I asked her to move me to a property that would show me what vidanta was about and I would then look more seriously Into buying. She said she could only do that if I signed a contract to purchase. Basically telling me she could do it but she wouldn't unless I bought into it. I reminded her that at this point I have no incentive to come back here ever again much less buy into it and she said that's all she could do. I said thank you for your time and I'm sorry you lost my business. The. The cherry on the top! We were promised a discount on our adventures. That didn't happen. We paid full price. As we look at our bank statement we are seeing we were not discounted anything. I think it's safe to assume we aren't going to get a discount on the room charges that they promised either. read more

Loved the location being so close to the marina area restaurants. The property is pretty quaint in that it only 2 buildings and 1 pool with 3 areas to use, please the beach with palapas out front. We used as a timeshare exchange so don't know the rack rates. The staff was helpful and our maid Francelia was great. She was able to do whatever we needed in the room if we left messages in spanish for her. The valet was efficient, and wait staff was around often. Happy Hour 2x1 from 11 to 3 pm daily was nice. Food on premises was limited and a little more than area restaurants. read more

This hotel sucks! Two beds per room? I went with my fiancé not my brother. When I asked for a room with one king sized bed they told me there were no rooms available. Looking like booking my room over a year in advance isn't good enough for this high class "resort." Also, room service is terrible! Not only do they take over an hour to get you your food, but they don't even come back to take back the old dishes and trash. But they can include their tip perfectly fine. Their wi fi is garbage. Bartenders are sub par and food is average. My suggestion, stay somewhere else!! read more

Let me just say this first and foremost this is not a resort but a run down slum village, we renamed this dump the sea shit. If you are about to book your vacation STOP!!!!!!! My family has a time share and we decided to try out Nuevo since they told us that all the rooms were booked in Puerto. We arrived got checked into our room immediately noticed our safe was broken, we called down and they assured us someone would be up to fix it in 15minutes, that turned into 30 then an hour but they never came. We decided to just take our passports and valuables with us down to the beach and check out the bar, we sat down and watched the karaoke that just started when we noticed a huge cockroach running across the floor. It scared several other guests that were sitting near by waiting to sing. The manager came and smashed it and left the dead bug there on the floor. After being so disgusted we left and went back to our room. After we arrived in our room to our surprise we walked in to the room smelling like cigarette smoke!!! We don't smoke!! I then noticed that there was mold growing on the blinds and curtains. It was late so we decided to just go to bed and deal with it in the morning. The sheets had stains on them, the pillows felt more like sleeping on small flat stone slaps. The bed felt like it was forged in the pits of hell to destroy your back, neck and any other body part subjected to be in contact with those garbage mattresses. The next morning we tried to get access to the wifi and get our safe fixed. Again they never sent anyone to fix the safe and after going back and forth with the front desk we finally got the wifi to work but it was extremely slow and disconnected every 20-30minutes of use. The Buffett sucks, and the food is the same every day!!! The beach towels are the same as the bath towels, they are hard and feel like they were made in the 80's. The servers at this roach motel are super slow with everything from getting your food to getting drinks even getting the bill. We complained to the front desk about our room and the mold we then found dead bugs in our room. Only to be told there was nothing they could do for us, "we needed to talk to a manager and there wasn't one on site until the next day" the next day we came back and spoke to the rude hairy little Amazon at the front desk who informed us that the manager was busy but she could show us a different room we could move to. She took us to another room and showed us the curtains that also had stains and mold but she swore up and down that there was no mold, and the curtains were simply stained and the maids clean them daily. We agreed to just move to that room because it had less mold on the curtains and none in the bathroom like the previous room. This room stilled smelled like cigarettes and the ac made a horrible noise and didn't work. We tried to just make the best of our vaycay but this place is just down rite awful. We were so happy to leave the sea shit and just come home. We didn't get any sleep for 6days endured the worst customer service, less than awful room service (they cleaned our room and didn't leave us any towels) and at check out they had the audacity to ask us for 200 pesos for a donation to help the hotel. I was so pissed off I was shaking, I reassured the desk agent and everyone standing in line for a timeshare presentation that we would never come back to this place again if it was the last on earth and those wasting their time doing a presentation should run and never come back. If your considering going to this place, don't! You will have the worst time of your life so I urge you to spread the word to choose to go anywhere but this place. read more