So I have been in the customer service industry, but let me tell you the worst customer service that I have had has been at the ocean way Seafood Express Restaurant off of Main Street. They charge $4.00 per med drink and I questioned it and he just laughed it off and said yes. So for 2 drinks and a 15 shrimp with fries it was $33.52. Now what made me ask for a refund was the 3 idiots behind the counter making a comment that "Did he just complain about a $4.00 drink " I will never go there to order anything. Shame on you Seafood Express because before tonight my family and I have chosen to visit your establishment and order food, and I will make sure that over 200 family members will never visit your establishment again. You may not care but we do!! read more

Seafood Express & More - Seafood Near Me - Jacksonville, Florida

This was my first visit to this establishment. Agreed to meet a friend for lunch here. I live all the way on the Southside of the city so before heading out I wanted to make sure of somethings. The specials/ if I here were any, dinner for two so we could split it. The online menu was a help, but seemed outdated. I have to say even for the drive it was worth it to me. Since I have never been here I took a few minutes to go over the menu, there's a lot to choose from ( love that!) I decided on the shrimp wing combo, fries, and corn-on-the-cob as my sides. The staff was very attentive and helped with any questions, even gave suggestions on pairings. The place wasn't busy as for patrons eating in, but the to-go orders were non-stop! That let me know something good was going to out of this drive. The shrimp were butterflied that is a must for me, and tender, the fries were just standard fries, but they were cooked perfectly, and the corn was the best surprise for me. I expected a hard piece of corn with no flavor, but oh no this was nice and soft nothing needed but butter, so good. So much food , I truly am looking forward to another trip back. The decor I enjoyed, it definitely gave the we are seafood vibe, the music was on point. I was moving in my seat and didn't feel bad about it. Don't sleep on this establishment, they are worth the trip! read more

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A bowl of oyster stew is 8oz not 10oz the manager insisted it was; who hung up on me insisting the bowl size was 10oz. As a loyal customer, this manager's nasty responses were not reflective of the courtesy I've ever experienced at this restaurant. Honesty should prevail. If prices go up, that is a fair response but misrepresenting the quantity demeaning the customer is not acceptable. read more

The counter service is terrible, the ladies are very unpleasant people with no personality what so ever. Why when I ask a question about the menu do I get attitude?! They also talk badly about the customers to where the customers can hear them Atleast step to the back or wait till your restaurant is empty. Should reconsider who you hire for the front of house after all they are the face of your establishment. read more

Jessie and Stephanie was very helpful when we came in for last minute dinner. Good customer service. Plenty of seating inside. A few tables outside. Perfectly made sweet tea. read more

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great food. i had clam strips once and fried shrimp others. Both were great. Slaw was nice and sweet. service is great too. It's well worth the $13. i think the value is better than Juniors. read more

The spot for my quick seafood. They have daily specials sometimes. Today I got 30 Shrimp with 2 sides coleslaw and macaroni and cheese with a drink for $19.99. This was enough for both myself and my husband. They have great hush puppies. And you are able to get wine and beer. This is not far from the airport or the River City Market place. Close to 95 as well. The service is pretty fast and staff is very nice. read more

The "whiting" special was absolutely horrible, it was so fishy it was almost rancid, three tables complained while I was there, mine included. The response from the waitstaff was unacceptable, they just said "Whiting is a fishy fish" I said actually it is not, we catch and eat whiting all the time. What really made me mad was an older woman who also complained about the "Whiting" and asked if she could replace it with a piece of catfish, she was told no. The woman behind the counter couldn't have been bothered by anyone's complaints all she said was "I'll tell the owner" well I'm telling you that no one in my circle, and it's a big one full of workers who eat there, will be returning. Everyone can have a bad plate of food once in a while but their response to it was atrocious! Shame on you Seafood Express, you just lost several repeat customers! read more

Good food at a reasonable price. I have been going here for over 15 years and it is always good!

...Always AWESOME food...had the $12.99 shrimp dinner & cooked to perfection, Hush Puppies AWESOME. The only draw back is they serve pepsi products & not Coca Cola (Coke), otherwise a GREAT place to eat seafood. Be sure to get their twice a month special of 30 Shrimp for $12.99 each month on the 15th & 30th every month. YUMMMMMM... read more

Seafood Express & More - Fish - Seafood Near Me - Jacksonville, Florida

This update is a downgrade for 2 main reasons: 1) I wasn't made aware or asked if a near $2 upcharge was ok. 2) The lunch price was high ($17) and the portion size was inadequate for the price. I had stuffed flounder and buffalo shrimp ($1.89 upcharge). Specific ratings: Service 4.5 (friendly, consistent & quick), Facility 4-4.5 (always well kept), Food 3.5-4 ( good on taste; portions inadequate for my meal), Price/cost 2.5-3. Summary: Recommended but watch out for any undisclosed upcharges. read more

Seafood Express & More - Part of the dining area. - Seafood Near Me - Jacksonville, Florida

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My dinner was absolutely amazing here. The ladies at the front counter were amazingly friendly and very funny. Upon entering I was immediately greeted and given an opportunity to gaze upon their massive menu. I www definitely pleased with my order. I chose the shrimp and wing dinner. It came with two sides. I opted for the grits and a size of fries. I chose spicy ranch flavor for my wings. The wing portions were plentiful and the sauce was delicious. I will definitely become a regular to this location. Aesop job guys!! read more

I eat here often but this is my take out side salad. Not sure how they can put this in the bag. I really don't have much to say but when I paid 60.00 for two meals and got this crappy salad, standards have gone way down. Not sure I will be back. read more

Seafood Express & More - Side salad - Seafood Near Me - Jacksonville, Florida

This is the first time I thought it was a necessity to write a review right here in the restaurant! Upon entering Seafood Express I wasn't impressed. Nothing about the atmosphere, decor or overall representation of the restaurant was appealing to me. I don't like the fact that there's no table service, so they just have ppl busting the tables. Also, the tables are so close that you have no choice but to brush past ppl in order to get to where you're going. And the chairs are very uncomfortable to me. I ordered catfish nuggets, corn nuggets and a sweet tea. The catfish lacked flavor, the corn nuggets were cold, and even after sending them back I just wasn't impressed, also the sweet tea wasn't anywhere near sweet. We were waiting for our family to come and once they arrived I told them that I didn't want to eat here so we left and found somewhere else. In my opinion the restaurant is mediocre and there are way better seafood restaurants in Jacksonville. Happy Yelping... I guess. read more

Seafood Express & More - Catfish nuggets... - Seafood Near Me - Jacksonville, Florida

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The restaurant staff was friendly and welcoming. On this first visit, it was fried food all the way. You can learn a lot about a restaurant based on how it fries food. Even more when the product is are well seasoned and the oil is changed frequently! read more

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Delicious food and made to order. We had grilled Catfish and fried gator. Gator was good, but we like it spicy. It had an amazing sauce. Definitely would return. read more

Always good. They have a variety of great choices on the menu. I enjoy fried fish here. Go there often

The first time we visited Jacksonville we are here and loved it a few years back . My mom really enjoyed it and we visited a few times afterwards. Now mom has passed away and we decided to visit Jacksonville and wanted to try this place again. We visited this place today and it was over priced and just ok. The staff was friendly but the food was mediocre and the fish was thin. My daughter ordered the side salad which came without cheese but was fresh. The price was 2.99 on the menu but I was charged 3.99. I did not see a sign that stated there was a fee to use a credit card by I was charged $1.17. The restroom was clean but no soap in the dispenser they just put the big container on the sink. Would I return..... nope. Enjoy the $30 I worked hard for! read more

I would give this place zero stars if allowed . I was in there today ordering and sat down to wait and over heard a conversation that will stop me and my entire family from coming in . A younger girl had forgotten the desserts and the lady drove 15 minutes back to get them so she asked could she get one more for the inconvenience. The boss ( told her name is Christy ) stepped out . Rudely said "y'all are costing me pie I could have ate so remind me to take this out of your tips" . One was rude about it . Secondly was a simple mistake . You can't afford to pay $4.99 for a piece of pie than to lose a customer ? The lady had went and took servers in a few dollars a piece and said " that was absolute BS to threaten to take your tips". So moral of the story . Seafood Express is more concerned with money than their guests . And their management staff is sh**** . read more

I had the shrimp & crab dinner; shrimp were very tasty, but the deviled crab had too much filler and not enough crabmeat for my taste. The "baby shrimp" or popcorn shrimp my daughter had looked good. Clean & tidy restaurant. Wait staff & busboy were very nice. Good meal. read more

Seafood Express & More - Shrimp & crap delightful dinner. - Seafood Near Me - Jacksonville, Florida

I had the 30pc shrimp! Was on sale today, HOLY CRAP! FANTASTIC! Food was quick. Service was great for a strip mall counter. Shrimp were great, did i say that already? Too full to eat all the sides. Will eat here again if i make it back to the area. read more

Seafood Express & More - Seafood Near Me - Jacksonville, Florida

The guy taking our order forgot to ring us up for a side item. When we got our food, we mentioned the missing item. He comes over and said "I forgot to ring you up for that." He asks if we still want it, we said yes. We finally get the additional item about 75% of the way thru our meal. He drops it off and leaves. We assume they are comp'ing the item since it was their mistake. We finish and as we are halfway out the door, he stops us and says we need to pay for the side item. Really? I understand we asked for it and they provided it, but typically if the establishment makes the mistake, they own that, apologize and comp the item. At the very least he should have brought the bill when he brought the item when we were almost done with our meal. But the fact that he waited until we were literally on the sidewalk to stop us and ask us to come back in and pay...they have lost our business. I hope the 5.99 was worth it ‍ read more

Decided to visit due to the shrimp special that happens on the 15th & 30th of each month; it includes 30 shrimp and two sides. I placed an order over the phone & picked it up shortly after. First and foremost, I was short 3 shrimp. Not really a deal breaker considering I definitely wasn't going to eat all 30 at once but I was just a tad disappointed that I was missing a few. For my two sides I ordered a baked potato and fried okra-which turned out to be an up charge that I wasn't informed about but, no big deal cause I wanted it. Unfortunately, I was disappointed with the quality; the okra seemed to be underdone so it definitely wasn't worth the up charge in the end. The tartar sauce wasn't the greatest and potato was slightly burnt. The restaurant appeared clean and my pick up was very smooth. Overall it was a decent experience, if I decide to return I'll try different side items for sure. read more

We went in for their 15th and 30th day of the month shrimp special. The shrimp was good but I felt they could have had more seasoning other than that everything was tasty. I had fries of course and a side of mac and cheese ... which was ok but not great. had a nice beverage sat ,ate and talked with the Mrs. Nice atmosphere and the service was great. read more

Seafood Express & More - Seafood Near Me - Jacksonville, Florida

I've been here several times over the last few years and have yet to be disappointed. They used to have a billboard behind NAPA Auto Parts that advertised 30 shrimp for $9.99. The menu price was higher but you would get the $9.99 price if you mentioned the billboard. Tonight I chose the Flounder and Shrimp with rice and green beans and a drink. All of the food was really good, I was especially happy with the rice. The batter used on the fish and shrimp is not too heavy and not too light. I've never felt that the food was overloaded with grease. Service is always on point with the time it takes for your food to come out, providing extra napkins or cocktail and tartar sauce. The servers/runners are always friendly as well. Be advised, you get handed a cup and you make your own drink; your choices are the basic Pepsi fountain drinks, sweet tea and unsweet tea. There is a small drink cooler as well but I've never paid attention to the choices. They have a small wine/liquor selection, again, I haven't paid attention to the selection. read more

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This place is absolutely AMAZING. We ordered the Seafood Platter for 2 only $32.99 and a side of gator. Everything was well seasoned and hot, cooks Gina & Nick did their thing. The order taker Rhianna was friendly patient in explaining to us what gator ribs were. The ambiance was very inviting for a nice date night or with the family. read more

Seafood Express & More - Seafood Near Me - Jacksonville, Florida

Want hot, delicious and LARGE portioned seafood platter? Seafood Express is the place to be! This restaurant is located in a strip mall on north Main street. It has a large menu and plenty of seating. Hubby and I decided to try the Caesar Salad with your choice of fish~~I chose the Mahi. We also got a 'pick two' seafood platter~~with broiled Mahi and fried shrimp. This dish came with fries, slaw and hush puppies. Portions were large so if you're hungry, this restaurant will not disappoint! Try out their nightly seafood specials! read more

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This is a great place for seafood. Been going to the restaurant for a while now and it is still good. Great for dining in or take out.

Food is good. The issue is it's too expensive for the portions. Numerous times I would get to go orders, paying dinner portion to only receive lunch portions. If I'm getting a lunch portion I expect to lunch price. Finally I got sick of paying $24 for 12 shrimp so I stopped giving them my money. read more

Our flight landed late so we were looking for an open restaurant. It was a Friday night so figured there'd be a bunch of options. We decided on seafood and were excited to try this place. We called an Uber and arrived at 10:32pm. The sign was flashing OPEN outside but when we walked in they rudely informed us they were closed. The hours say they are open until 11pm?? We told them we took an Uber and asked if we could just get some food to go, but they were not interested in staying one second longer. In hindsight, I'm glad I didn't eat there as all of the employees seemed mean & miserable. read more

This is the worst business, the guy who works the counter is rude and nasty and talks down to you.. food is lacking taste and quantity. Will not be coming back. read more

Seafood Express & More - Menu - Seafood Near Me - Jacksonville, Florida

This place is awesome! Our cashier was a nice young lady named Kelly. She was amazing! I came in with my father which is very picky and asks many questions, and gave her a alittle bit of a hard time with the order. Kelly handled him with soo much patience and kindness. I was amazed! Lol Super service to her and the team here. Food is great too. read more

Pretty disappointed. We eat inside a few times a month here and the food is always great. I had it delivered and all my food was soggy even though the containers they put the food in had 4 vents each that would stop this if they just popped them open. So basically i paid 50$ for soggy fries, chicken, hush puppies,fish, and shrimp. Will not order from here again read more

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Big portions, great taste, fast service and good prices. I ate the 20 pieces fried shirmp with 2 sides and hush puppies. The shrimp were tasty not greasy with a thin crustvof batter, the fresh fries were nice and crunchy and I had a side if grits and it was good. Nice little place clean, will come back again for lunch. read more

Quick delivery, friendly service, and good food. I had the fish tacos and my son had a shrimp basket.

The food taste awful. The service was just as awful. The server threw the sauces in the bag. Thankfully they didn't open. They over charged us for both meals and claimed the prices went up they just haven't changed the menu yet. I def expected more food for such a high price. But instead we got very small portions. Which turned out fine since non of it was very good. The gator tail was tiny little chewy chunks. The fish tasted like it was prob frost bitten and very old. The grits have to be instant and had no flavor at all. The mac n cheese had an awful flavor that I can't even describe. Stay far away from this place. It would have been worth it to drive 2 hours North to Big Nicks in Valdosta, Ga. read more

Seafood Express & More - I expected more for $16.99. I had to supply my own plastic wear as they didn't give any with the to go order. - Seafood Near Me - Jacksonville, Florida

Placed a delivery order and they called me saying the 15th they won't deliver. I asked if they were reimbursing me and she said I need to take it up w eat24. Completely rude. read more

Seafood Express and More was a slight surprise bargain for the buck. On the 15th and 30th of the month they run a special which is 30 Shrimp and 2 sides for $9.99. On arrival at the location, I noticed people taking take out bags with multiple containers in them. Out of Curiosity I asked one of the men carrying the plastic bag which was loaded full of containers, if the shrimp were good and he reply yes they're good to me. I immediately hopped out of the car and proceeded to the front door. What I found on the inside was tables packed with people scarfing down on mounds of fried shrimp. The decor is a fisherman theme. They use space very wisely being that it was packed I didn't have the feeling of someone breathing seafood breath down the the back of my neck. You order your food from the counter and seat yourself. There isn't table service so don't look for the waitress/ waiter. However, there are busy boys available to keep the place clean and bring missing items ie silverware and plastic bags and containers to go. The have a self serve beverage station, which is cool. They have a choice of teas, lemonade and sodas. The shrimp were meaty, crispy light coating and a nice size for finger food. I picked corn and french fries as my side of choice. All in all I will be returning to get my mouth on thoes shrimps again. read more

Went for dinner tonight around 730. It took 45 minutes to get my food. It wasn't overly crowded but everyone had to wait a long time to get their food. The manager, as she described herself walked around to all the white patrons and apologized to them for their wait and offered them free dessert or anything that she could do to makeup for the incontinence. She ignored me and the Black couple behind me, as if we were not inconvenienced. Blanton disrespected and ignored. Will not be going back. read more

Food took long to prepare. They were prepping in the front of the house. That's all. Wouldn't go back. The wings had no sauce.