CONTRACTOR REFUSED TO REFUND ANY OF MY DEPOSIT (almost $4K) DESPITE DOING NO WORK BEFORE I FIRED…read moreHIM. I hired Alpha-Pac NW Construction to build a front deck for me. I liked the detailed quote and went into it knowing that the business was new with very little history (thus risky), but I wanted to give a young guy starting out a chance. I said the same to him & declined to pay my deposit by Zelle when he suggested it. (Payment by Zelle is the same as cash, not recoverable.) This was a red flag that I should not have ignored. He quickly clarified that he meant Square & I told him explicitly that I would only pay by credit card in case things didn't work out and I needed to claw my money back. We mutually agreed upon a start date (Wed Dec 7), and he didn't show up. At the end of the day, he sent me a text explaining why he didn't come, but promised to show up first thing in the morning. Equipment was dropped on my lawn, but he didn't start work that day (Thurs) or the next (Fri). He did not contact me, either. I reached out over the weekend to let him know that I replaced the tarp over his equipment, which was exposed during a windstorm. He told me at that time that he would start on Monday. He did not show up or contact me on Monday, Tuesday, or Wednesday. On Thurs Dec 14 I reached out to him again and asked what was going on. He explained that a loved one was in the hospital. At that point, I determined that he was unreliable and was likely to continue that way. I told him that I didn't want to move forward with him and asked for my money back. He said that he had already purchased the materials, and I offered to subtract the cost of materials from the refund, provided that he dropped of the materials and receipts. He was quick to bring the materials, but did not bring receipts. He promised to provide them later that day. I never heard from him again, despite reaching out to him multiple times by text and phone. I have filed a complaint with BBB and my credit card company, thus far I have not recovered any of my money. I hired a more experienced contractor after this, who took a look at the materials in my garage and said that he couldn't use most of the materials; most of the lumber was the wrong size (too small, not up to code), the cement wasn't needed (overkill, not required by code), and the fasteners were specific to the lumber size & couldn't be used. I do not recommend doing business with Alpha-Pac NW; rather I would warn you to stay away.

I have been in the real estate indisutry for 28 years and have never had someone pay this much…read moreattention to detail. My bathroom drywall was done so poorly and now it is absolutely perfect! Seriously ABSOLUTE PERFECTION! And no mess left behind, great service & reasonably priced! I highly recommend Alpha-Pac for all your construction needs! He even climbed on my roof and repaired the leak that was causing even more damage. I am so impressed!

Dallas, Heather, and their crew at West Coast Property Maintenance did a top notch job demolishing,…read moreframing, pouring, and texture finishing a new concrete floor in our carport. In addition, they added to a patio we had in the back yard, and a new walkway in front of the house. They showed up when they said they would, keeping my wife and me completely informed during the process. How refreshing! Highly recommended! Have already scheduled a new window install with Dallas, and working on our home project wish list for 2023. (9/1/2022) ~~ RH and AAM P.S. Update: Dallas did an awesome job installing a family room picture window where there wasn't one before. Heather kept us apprised of delays in window delivery (due to manufacturer) and scheduled Dallas to install the window the same week it was delivered. He constructed a wood window frame that matched the existing door frame and crown moulding (interior and exterior). Dallas and Heather are a dynamic duo. High praises for all their work!! (7/15/2023)

My wife and I were looking for someone who would help us adapt a rental home for my aging parents -…read moreputting in grab bars and railings to make it more secure and an adjustable shower head for their comfort. After a string of people who turned us down because our job wasn't big enough or gave us outlandish estimates, we finally got in contact with Dallas and Heather of West Coast Property Maintenance. From the beginning, when we explained our situation, they were passionate about helping us get the house prepared for my parents. Dallas came to the house to personally look at the situation and Heather kept us up to date on the details of the project. On the day of installation, Dallas arrived on time and worked into the evening until everything was done. He told us that his goal is to do the work in other people's homes as he would do it in his own. His care showed in the solid work he did for us. When we have home repair issues in the future, we know who we will call: Dallas and Heather. Not only is their work professional, their kind and patient treatment of clients is refreshing. If there were more stars on the rating, we would give them the maximum!

Be aware of Pacific R&R! We hired them after a major flood caused by a failed water main pipe. They…read morewere one of the mitigation companies recommended by the City of Seattle's assessor, so we trusted the recommendation. That was a mistake! The mitigation work was left unfinished in several areas, including doors left, concrete shower only half demolished, etc. After paying almost $15,000 the overall quality and follow-through were below expectation. Later on Mr Werner visited for the restoration estimate, but after that, neither him nor Mr Vincent ever followed up or provided the estimate needed to move forward with the insurance claim. Despite repeated emails, we were ignored, delaying our claim process by more than 10 days. Do not assume that companies recommended by assessors are necessarily the best choice. Take the time to research companies carefully before committing and stay away from Pacific Remediation and Restoration.

I've now worked twice with James and his team to deal with water remediation issues in my house…read more Once was with water from an upstairs bathroom that leaked down through the floor and ceiling and the second time from an overflowing dishwasher. Both times, I was extremely happy with the professionalism and level of service I received. Both times, they answered all my questions, provided meticulous documentation, worked with me to manage the costs (once with my insurance company and once without), and did thorough and exacting work. While I truly hope I never need their services again (who wants more water damage?!!), if it became necessary, they would be my first call.

Amazing! I have never given a review this positive before…read more We had a small flood in our kitchen- dishwasher leaked. We had old laminate that buckled with leakage downstairs. On advice we contacted Rebound and the owner Rob and his crew came and started the drying process right away. From then on the whole experience, which could have been an ordeal, was smooth as silk. They came when they said they would, yes, every member of the company. They didn't delay our job for larger ones, it moved right along. Cleaned up after every part of the repair. Excellent communication, everything made clear. Reasonable estimate and much experience working with insurance companies. They really did take care of everything and it was a pleasure to work with them to the very end. If you are freaking out right now about damage in your home call them, call them NOW!

If we could give Rebound Restoration 10 stars, we would!…read more We had water faucet leak in our Kitchen that flooded our cabinets, leaked through the floor and into the downstairs finished basement. It soaked the ceiling support beam and post. It also soaked our downstairs carpet and pad. We called our Insurance agent of many years who referred it to their Claims Department, but he was of no help afterward. The first Claims Adjustor was difficult and adversarial. He ordered a national "Cleaning and Restoration" company to come to our place and put in heaters / blowers for days in order to dry out our kitchen and downstairs. Their crews ripped out the drywall in the ceiling and beams downstairs, They ripped out our kitchen cabinets and propped up the granite counter tops with 2x4s and then left! The cabinets were not supported properly and started to sag. At this point, the national company quit and left!!! It is important to note that the insurance company adjuster ordered this work and paid the co. directly for this work. But, then they told us that the rest was our responsibility! We were supposed to go find a contractor that would repair what they left. We were expected to go find estimates and then negotiate with the insurance claims department for reimbursement. I called a total of 21 contractors over the next few months! Five never showed up. Four recommended that they just tear out the kitchen and start over, which the Ins. Co. would not approve. Six companies were honest enough to tell me that they could not do the entire job, but referred me to other contractors. Some were handymen that just weren't capable. One owner was a fast talking con artist, who wanted us to give him $2,500 down and then sign a contract before he would even give an estimate. It was obvious that he wanted to bilk the insurance co.(and me) for all of the money that he could get. One wanted us to pay $250 for his time to provide us with an estimate if we did NOT give him the business. Another contractor said that he could do the work, but it took 2 weeks of begging to get the estimate. We discovered that about 1/3 of the items that he'd discussed were not on the estimate. Frankly, I didn't trust having most of these people in my house! When I asked several if they were licensed, bonded and insured, they disappeared ! Meanwhile, our Kitchen Stuff was piled throughout our living room and dining room. Downstairs furniture and items were still stacked in piles. Finally, after a couple of months, we contacted Rebound Restoration! John Marsh, their estimator, came out to give us an estimate. He was professional and patient with our questions and he provides us with a thorough and complete estimate of all of the work. He was a standout from everyone else who came to our home. He assured us that Rebound could rebuild the "boxes" under the countertops, save our counters and reinstall the cabinet faces. He was patient and educated us. He was accessible when we called for clarification or we needed information. About that time, our insurance company changed adjusters. The new adjuster was impressed with the Rebound Estimate. It helped that Rebound Restoration and our insurance company use the same software program. Approval was a quick process after that. Rebound is excellent at mitigation. They worked hard to communicate with our insurance company and justify the necessary work and expenses. I made sure that each stage of the job was approved by the insurance co. for reimbursement. This is important, as the insurance company does not pay the contractor directly. We cannot speak highly enough of the quality of people that work for Rebound: Rob, the owner; John, the estimator; Rene, the Painter; Jeff, the cabinet maker; Nicole, the scheduler; Jaron the project manager, and Theron, all round handy guy and carpenter asst to Jeff. Their work was superb. After months, our house is now being put back together. Everyone of them is professional, hardworking, caring, and easy to do business with!!!! My only complaint? I wish that I had called Restoration Reconstruction first. I told the insurance company that while it is sad that I had to learn the construction business and spend countless hours and months researching this, it was worth it as finally we found the right guys. Rebound could have done the entire job. Had we known what we know now, we would not have let the original adjuster call in his national company and then just leave us in the lurch. Sorry for the length of this review, but I hope our story helps others. If you are patient, polite, and persistent enough you will finally get through the experience and keep your sanity. It sure helps, though, when you have someone like these guys to help get you through it.

We used CJ NW Roofing after having some leak issues no one else could figure out. They came out,…read morepinpointed the problem almost immediately, gave us a fair quote and did an exceptional job. I've given this business name out to anyone who asks for a roofer. They even did my parents roof! Nothing bad to say! A+

They do good work and stand by it…read more A couple of years after having the roof replace a small leak was noticed, we believe from the skylight flashing. I called them to report the problem. Within a couple of hours they had someone at my house tarping off the questionable section. Sure enough that night we had a wind/rain storm. My attic was dry the next morning. Later that week they came out and replaced flashing, replaced the damaged plywood under the roof, and re-reroofed the damaged section. He even replaced the 25 year old skylight, for just the price of buying the skylight at Home Depot. These guys stand behind their roofs. It's nice knowing that if there's a problem, they've got you covered. Would use them again if I need a roof.

Jason Hawker just completed a full exterior repainting of our 2400 sq ft home. On time,…read moreprofessional and on budget experience. Everything looks great! Highly recommend.

Unreliable, unethical, not trustworthy, unprofessional. Did not complete the job. I wanted to share…read morethis so you don't have to face what I faced. You get punished for trusting a person and trying to think good of him and giving more business, this is the irony of life. I apologized him in advance for the negative review and he thinks this is vengeance, but I am doing good for the rest of the people and saving their hard earned money.He took 400$ money as a deposit to buy stains for fence staining. He pressure washed the fence and got a small tin of sample stain after that he started stalling that he will come on so and so day and never came. I was patient and gave him a few days trying to understand and being considerate that he might be having some issues. I told my hubby that he will return since I trusted him, but he did not. At last I messaged him to either come and do the work or return the money so he said he cannot do it anymore and those 400$ were for the pressure washing that he did and that this is not how this works and will not return it. So I said come and complete the job since I didn't hire him to do just a pressure wash and spend it for nothing and he took the money for buying stains in the first place. All this was a part of the quote and there was no segregation given that 300$ will be pressure washing or 100 will be for sample stains etc. It is understood that when a deposit is given it is to complete the job.It is like you hire someone to install drawers and you give deposit to buy material and then the work starts and the existing drawers are removed and then the contractor won't return to complete the job he was hired for and then saying the money that was given to buy materials are their labor charges to uninstall the existing drawers and leaving the job undone. Please stay away from this guy. At least he should have completed the job.I don't know how they can sleep peacefully.

Bruce and his team of skilled tradesmen did a spectacular job on my bathroom renovation. Someone…read morewas there every single workday on time if not early. The job was finished on time and on budget. They truly exceeded my expectations! (Some of them are pretty funny too.) See my before and after pic below. Just. Stellar.

Our condo flooded and everything from flooring to cabinets needed replacement. We chose PQT…read morebecause we knew other owners had used them. We sere very pleased with their service and skill, and with the flooring (Integrity Flooring) and cabinet company (Evergreen Granite and Cabinet) they work with. Though Fireplaces aren't their specialty, we chose tiles and asked for a rustic mantle. Jeff found the perfect piece of fir and simply oiled it. Our home turned out beautifully. Highly recommended.

We had a small project that needed to be done. It was contracted out to a smaller company to do…read morethe work. Although the subs were good, I find the communication a bit lacking. Not sure if our job was too small for them but it took a while to get the lien paperwork back and such.

Armata helped us with two claims over $1 million each. One a fire and the other a flood from a…read morebroken sprinkler pipe. We had used Armata before these claims but they really helped us navigate these large claims and made the process so much easier. They understand what to do and when to do it. I highly recommend Armata for your restoration and construction needs. John B. Property Manager