On schedule, on time and no surprise cost…read more Technician Jake was pleasant and professional. Highly recommend for on-site repairs

at $90 an hour plus parts -----------one really needs to be desperate for service------…read more there are others locally with better prices

not sure my first review posted. Do not buy or deal with True on any level. This is not an honest…read morebusiness man. Bought a tractor he delivered it and told me he went through it oil, plugs, filters etc. I told him I needed it for snow he told me it runs great and in great condition any problems let him know. I called the local mower shop to have them check it out on 4/24/26 the day after I bought it. He couldn't fit me until 2 weeks later, 2 weeks ( so just about 4 weeks now not quite) the local guy calls me to tell me the tractor was in a fire, the engine swapped out and there is water in the engine oil.Not good so I called True who had several responses, I must have left it out in the rain, he doesn't know anything about it, it is an As is sale. He proceeded to send me a text and wanted to talk to my local guy.my local guy wants nothing to do with him feels he gives small engine repair guys a bad reputation. i wanted him to work with me but he just did want to be accountable and play the blame game.

From the owner: TrueRepair is a Mobile Small Engine Repair Service Located in Salem CT…read more We offer: Diagnostics Engine tune-ups and oil changes Servicing and safety checks Engine repairs for lawn mowers, ATV's, chainsaws, compact tractors, side-by-sides, and more! We service all brands and specialize in John Deere, Cubcadet, Craftsman, Ariens, Toro, Scag, and many more!

Swift, and highly competent. Long story short: Go there…read morefirst. The long of it: I showed up at the end of his workday on a Saturday. There were 3 in front of me. The first was knee deep in conversation, as he answered all his questions, next was a pickup of something he'd finished, and one was a spontaneous "Can you fix this, I was right in the middle of ...", which he fixed in about 5 minutes with a part salvaged from another he kept for salvage purpose. Then there was me at the end of the line, it was 5 minutes past closing, with a mower someone else had deemed in need of major overhaul advising I buy a new one. In under 2 minutes, he'd tightened a cable, and the machine was running good as new. As someone else put it, "he saved me hundreds of dollars", and more importantly to me, hours upon hours of shopping for replacement, for no good reason.

Quick response and excellent, FAST service. Pickup/delivery was helpful as well. Thanks!read more

I needed my mower started after the winter and not running all the gas out. Chris' pick the mower…read moreup and took it to get it started. After getting the mower started they proceeded to do a full Spring service without asking and charged me over $450. I get the mower back and after a week the mower won't start, my fault for not thinking of the battery, but since I got an almost $500 service I thought the battery was checked. They came and got it and the battery was shot, I could walk to the business from my house and they charged me $90 to bring it there and look for 5 minutes to tell me the battery was shot and would not budge on it after they did a BS service and not checking the battery. Shame on me for not double checking their work after they brought it back. They said it started so I guess that was good enough. I will never use them again and hope others read these.

i had my old craftsman mower picked up by Chris lawnmower. He said probably needed a drive belt …read more after 5 weeks I called no answer. I finally went to the store it was locked so I put a note in the door telling him to call me. When all said and done cost me 643 dollars for 2 belts. He even charge 10.95 to put some oil in mower. I will never go back there and will never recommend his business again. My mower is probably only worth 500.00 0 stars

I had a very disappointing experience with Rotti's…read more I called ahead to ask about a tune-up for my snow blower, which is only four years old and hadn't been used for the past two seasons. I was quoted around $200. I specifically asked about carburetor work and was told that if anything additional work was needed, I would be called for approval before any work was done. I dropped the snow blower off on 1/21, knowing a storm was coming and that it might not be ready right away. When I called to check the status, I was told it was done and just needed a manager's sign-off. When I called back to ask about the total cost, I was shocked to be told the bill was $365. I was then informed that the carburetor had been rebuilt--without my approval. When I questioned why no one called me first, I was told they "assumed" I would want it running. While of course I want it running, I should've been called first to go over pricing. The person I spoke with showed little concern and initially brushed me off, saying they were too busy. I was disconnected while waiting, had to call back, and explain everything again. Eventually they took $50 off, which I appreciate, but this should never have happened in the first place. This is poor business practice. Just like with a car, if additional work is needed beyond the original estimate, you call the customer for approval, you don't just do the work and send a much higher bill. I will not be returning, and I will make sure others I know are aware of this experience.

I called on February 21st, 2026 looking for a friction disc drive part for my 13-year old Ariens…read moreDeluxe 28 snow blower just before a huge blizzard was forecast to hit on February22nd through the 23rd. They asked for my model # and serial # and said they had the part but closed at 2:00PM and it was 1:53 PM. They had the part but they were closing in 7 minutes and I was 15 minutes away. The gentleman asked if it was okay if he left the part outside in a certain location so I could pick it up after paying for it over the phone and of course I said absolutely. He even took a picture of it so I could easily find it. I paid for it, drove down and picked it up. This small business saved my back and butt and allowed me to get my machine repaired and ready for this storm just in time. I actually drove to their Lancaster location by accident first not realizing they have two locations and I saw tons of Ariens snow blowers there. If anyone needs parts locally or needs new or used equipment then I would check this place out first before going to the big box store. Thank you Rotti's Equipment for saving my back. That was a close one!

My Ariens snowblower decided to start making loud noises in the driving mechanism during the final…read morecleanup of the latest big snowstorm (22"), with another potential large storm looming within five days....yikes!! I called Rotti's and talked to Trinity who who was very personable and helpful. She told me to drop it off and they would look at it. I expected it to take awhile as they were swamped because of the past and looming snowstorm. To my surprise, Tiffany called the next day and said it was ready, plus the repair bill was very reasonable. Do not hesitate to use Rotti's for all your yard machines sales and service. They stand behind their products. Roland from Shrewsbury

The Rotti's are incredible people and do amazing work! My snow blower broke last week. I had little…read morehope I could get it repaired before the recent record breaking snow in New England. I emailed Rotti's Wednesday night and they responded soon after! Not only that, one of the owners, Megan, said she could have it picked up the next morning. I wasn't expecting service this fast. Even then, the storm was hitting Sunday and still had little hope of have it back by then. No matter, could use the exercise and mentally prepared the kids for the Monday morning task. No word from them Friday. Sent an email late just asking for an update because they were open Saturday but closed Sunday. No reply. I prepared the kids for the worst and laid out the plan for the storm with intermittent shoveling throughout before bedtime. But! Sunday morning as I'm making pancakes for the family I get an email from Megan saying (paraphrasing) "Hey! Snowblower is done. Want us to drop it off?" Hell yeah!!! Mere hours before the storm. I know they were busy with the impending storm, they didn't have to stay open on Sunday for me, and I bet a few others, to help us manage the biggest snowfall in like a decade, but they did. These are incredible people and you should totally give them your business. Oh! And the work was very reasonably priced. I was expecting at least double what I was charged. And a good chunk of that was becasue I had them pick up and deliver. Which they do, BTW. Use this company, you won't be sorry!

This was my first time using A1 Small Engine Repair and it won't be my last! Chris is awesome!…read morePrompt, courteous, and fair pricing. He explained everything to me that he was doing regarding my ride-on mower repair. He takes a lot of pride in what he does. I highly recommend his service.

From the owner: A1 Small Engine Repair Shop is a Repair Shop Located in N. Smithfield Rhode Island. We Service all…read moretypes of 2 Cycle and 4 Cycle Engines. We Service Chainsaws, Trimmers, Lawn Mowers, Demo Saws, Back Pack Blowers, Hand Blowers, Etc. From Tune Ups, to Carburetor Replacements. There is nothing we can't do. We take pride in what we do and are prices are Competitive and Fair. We Provide Professional and Quality Service Guaranteed. Some Brands we Service Include Stihl, Ariens, Echo, John Deere, Solo, Ryobi, and so much more.

First time using B's Small Engine Repair and I could not be more impressed. Brian's level of…read moreprofessionalism, speed of service, and ability to diagnose the issue quickly is absolutely unmatched. He knew exactly what was wrong, got it handled fast, and made the entire process easy from start to finish. You can tell he truly understands what it takes to win over a customer -- honest service, strong communication, and quality work. He has absolutely earned my business going forward, and I would highly recommend B's Small Engine Repair to anyone needing small engine work done right the first time.

After not being able to start my three year old Troybuilt Storm 2665, I called B's Small Engine…read moreService & Repair and was told to bring it in and turnaround repair time of approx. a week or so. I took the snowblower in the next morning and explained my problem to the owner (Brian) and we both had a feeling it was the carburetor. As I pulled away from the shop, I received a call from the shop saying the snowblower would be ready within the next 30 minutes or so. Not what I was expecting but very much appreciated especially not knowing when we will be hit with a major storm! Upon my return to pickup, I was told what the problem was and was told how to avoid the issue in the future. Additionally...the repair price was very reasonable. I highly recommend B's Small Engine Service & Repair.