These people are scumbag. They make you order a part that they won't use in advance so they could charge your home warranty. Also America Home Shield are the worst for hiring this scumbag. Thanks to this company I cancel my American Home Shield warranty. read more

Sears home services should not ever be used for GE dishwasher repair. Unfortunately for me, they were contracted for warranty repairs - sending four different technicians on four different dates - who ordered four different parts and couldn't troubleshoot a hose leak. This is the most inept and unprofessional repair service that I have ever used. I had to have the warranty company fire them and replace them with a local GE appliance certified technician who repaired the dishwasher on the first visit. To add insult to injury, the fourth technician left the pump and hose disconnected, but did secure the dishwasher back in place. All he had to do was connect the pumps hoses. And the original pump worked - did not need to be replaced. read more

Sears Appliance Repair - Disconnected pump and hose - Appliances & Repair Near Me

American Home Shield sent out Sears Home services (Md) 314-788-5960 to see why my dishwasher was leaking. The tech Ijaz Farooq came and just ordered every part possible without pulling the dishwasher out cause the piping is old. He then returned Feb 6th and replaced the parts. He then told my wife that he isn't hooking up the water cause again the pipes are "old". He then proceeded to "check the functionality" but dumping water in the bottom and making sure it drained. My wife then called me cause the tech told her he isn't pushing dishwasher back into the hole and started raising his voice at her. My wife had brain surgery not long ago and can't have her blood pressure sky rocket plus what professional yells at woman let alone anyone. After all is said and done I still don't have a working dishwasher, I had a pissed off wife to calm down, a pissed off dog that knows her feelings and would probably have turn the tech a new one and I now have a box of trash to take out. American Home Shield was going to send out Sears and the tech again to finish but I don't need a murder charge so I guess I will show them up again and fix his laziness. read more

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The technician was knowledgeable on my problem even though my washer is 21 years old. Only reason it took two trips was because he didn't have my part for my old machine on his truck. Part came within two days, being delivered on a Sunday. read more

Needed a stove burner and switch replaced. The repairman was very professional. He replaced everything in a timely manner and was very respectful. read more

One Star because I cannot give a lower rating. The technician assigned to replace the Samsung icemaker claims we were not at home when they arrived. This is an outright lie. I spent the afternoon and evening in my chair in the lving room with a full view of the street and front door. I was sitting there when the technician claims he arrived and no one answered. I wasted a full day and had to reschedule. They verified the reschedule date then went silent. No emails, no texts and now claim we did not have a claim with them. I will be at Lowes tomorrow demanding action or at the very least, reimbursement of the extended warranty. I hold Lowes responsible becuase they are subcontracting these extended warranties to a very unreliable and unprofessional company. read more

Great technician who realized he made a mistake on a previous repair. He owned it and apologized and fixed it.

Sears Appliance Repair is a scam; any positive review has to be fake. I was given a window when they would arrive; my son lost wages waiting 4 hrs & they never showed up. I got a call late in the day while I was at work & was told the technician was at my house. I was not notified that he was on his way. He wouldn't wait 20 min for me to get home after we'd waited for him for hrs. When I tried to call, I couldn't get a live person. I finally navigated & got to a foreign call center who was no help at all. read more

He's quick with the job, fixed our machine, and he's pretty cool. Our machine works now, and he was pretty helpful. read more

Peter was focused on the job, but showed his friendly side throughout. Work was done right the first time. Thanks, Peter!

John did a wonderful job. He was professional, helpful, & knowledgeable. Also, he fixed the problem in a timely fashion.

We requested a maintenance of our HVAC system for our condo. The unit is accessed through a hatch in the roof of the top level which requires a ladder. The man didn't have one, so I ran to my daughte's house and got one. The man went up and spent about 5 minutes. I asked him to mark the unit with a marker with my unit number but he didn't do it. He looked at the outside of the unit on the outside of my unit in a door next to my front door. He asked if I had bleach, which I did not have. so he told me to get some and pour it into the tubing in that area. Overall, I felt like nothing was really done thar could be called maintenance. It was a waste of my time and as the saying goes, you get what you pay for. We paid nothing and got nothing. read more

Hi, our Technician actually arrived early than the previous appointment. He was very polite and professional. He fixed our problem with the dryer effortlessly , I was very impressed. Thank you and I request him for anyone needing a Tech for repair. Thank You! read more

Repairman was knowledgeable and offered useful information about my appliance. He also offered good advice concerning my old hose connection. Even though the end result was going with a new washer, he even offered advice about what replacement we should consider. Very helpful! read more

CAVEAT EMPTOR! Run away and do not hire sears repair. Technician was knowledgeable and good, but service fees insanely expensive. My elderly mother's dryer needed a new thermal fuse ($5 -$!20 part before markup). It is a simple replace and takes less than 30 minutes. Sears replaced and charged $299 for the labor. Sears is insanely expensive and equates to highway robbery. Shame as the Sears name used to stand for good service for a great value. I do not recommend Sears repair under ANY circumstance. read more

I would give 0 for this, but I couldn't. I had a Sears Repair service for my Washer, and they suggested me to buy a Sears Home Warranty. I purchased the Warranty, then I had to call in for my Microwave oven. The independent contractor came, and couldn't fix it, and said they will send me a check for the replacement. It has been since 4/9/2024, I had made 9 different calls, to the Service department, and they said they have escalated the issue, but I still have no check. Each time I call, the agent nicely says he/she is sorry, and promise me to handle this case. But I still have nothing. This is a scam, and my money was wasted. I am still paying for the service without getting any service. Don't buy Sears Home Warranty, it is useless and bunch of liars work there. Note that, currently Search Home Warranty is handled by Transformco https://transformco.com/contact read more

I found Sears Home Services with a google search. They listed a local phone number and a local address, so I felt comfortable scheduling a visit. The technician, who did seem knowledgeable, stated that he was not allowed to perform warranty work for my refrigerator. This meant that I paid $135 for a diagnosis that did not help me. There is no office at the local address listed, and the local number connects to an automated service. it's very difficult to talk to a person, and when you finally connect with a real person, none of them speak English as their first language and are difficult to understand. I will never use Sears again to try and repair my appliances. Instead of working with me to find a solution, they have basically told me they are unable to help, but still charged me the $135 diagnosis fee. read more

how can i speak with a live agent? Your system is extremely awkward to say the least read more

He couldnt smell anything! He didn't even pull the fridge out to inspect the back! The smell is not a rotten food smell! It's definitely a chemical odor! read more

Place is horrible. Their AI assistants will spam you non stop over and over about model numbers and confirming appointment. It got to the point I was asking the AI to please stop texting me. After asking a few times they started calling me over and over and over. The service man showed up on time and wasn't to friendly. He gave me a $800 estimate to fix a dryer. I asked if I could call him after work and give him an answer and was told "NO" he needed an answer right then or they would not apply my $140 diagnostic fee to my repair. DO NOT WASTE YOUR MONEY WITH THESE GUYS! read more

I was not impressed with the service. Technician had me to clean the dryer vent tube. I will have to see if the dryer is fixed. ‍

Came to look at my dishwasher, not only did he leave an absolute mess, he didn't even know what was wrong, didn't test it, and didn't put it back together. read more

They initially came out to my home April 1 2024 through my home warranty company AHS American Home Shield due to my malfunctioning microwave. It is now May 12 2024 and they have set up 3 appointments to come fix a "fuse" and did not show up for either of them. The last appointment was set up by a Supervisor at AHS and they still never came. If I could give a 0 I would. They collected that up front fee and have not come back to finish the contracted job. Parts were not even ordered until April 23 2024 after I escalated this issue. read more

Very knowledgeable.. Fast and efficient Very friendly, Made sure everything was working properly... 5 Stars....***** read more

John arrived on time. Very professional and knowledgeable. Evaluated and fixed ac problems quickly and efficiently. Would certainly recommend read more

Crooks! GOD awful! Tried to scam us with the warranty. Then did NOTHING. Canceled our oven repair appointment without notifying us. Did not order the right parts for a MONTH after they said they did. We have to call and beg for them to keep their side on the contract. Just horrible all around. Don't EVER hire them for ANY appliance! read more

Fridge has been broken for 3 months. Sears keeps rescheduling on the day they should be here with no notice. Parts have been here for 5 weeks and they rescheduled again today!! Have been paying the maintenance fees for 20 yrs covering 9 appliances. Called today to cancel maintenance fees since their a rip off. Will be buying new appliances as they die and it WON'T be from Sears. read more

John was thorough in his diagnostics and gave us few tips on optimizing AC flow especially with heat wave.

I scheduled an appointment for today March 2 2023 between 1pm and 5pm. I get a notice that the texh is at my door at 0945. I chatted with the supposed live agent and tells me i need to reschedule. 0 stars if i could. Its only 1130am. read more

Sears Appliance Repair - Appliances & Repair Near Me

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Washing machine repair. Knowledgeable professional with Great communication skills!! ***** read more

One of the worst experiences with a business I've ever had. They refuse to refund me for a service they never performed. If you call them for appliance service, you get a quote, and if you decide to proceed they charge you upfront for parts and repairs, even though the service may not be performed for a week or more. So I did this. In less than 24 hours I cancelled the repair. They STILL sent the parts to me directly even after I cancelled. I sent the parts back of course, but they still refuse to refund my credit card. When I disputed the charge with my card company, SHS disputed my dispute, and long story short...8 months later and I still haven't been refunded. Horrible, horrible company. read more

Worst customer service experience of my life. Sears passes you around to 15 different departments to get answers. No one knows what is going on. No one can help you. It's awful. i would never do this program again knowing what I know now. Took 5 weeks to get my issue resolved and would have take twice as long if I had not spent dozens of hours on the phone with Sears attempting to get my issues resolved. Terrible process. Terrible customer service. read more

it's a total SCAM RUN IN INDIA. THEY WILL NEVER REPLACE ANYTHING FOR YOU. I've waited for months and keep getting different stories. There are no contacts in the U.S. and they keep taking my money since its difficult to cancel . I have to now change my bank account in order to get out of this. THIS IS A WARNING, DON'T BUY THIS WARRANTY. read more

Sears Home Repair and Roofing refused to provide an estimate at the time of scheduled appointment. The service technician was upset that he had to drive a distance to my home for estimate. I have been discriminated by Sears Home Repair and Roofing. Monica G. Goff 209 Homewood Drive read more

I had a fantastic repair experience! The technician was skilled and left everything clean and fixed.

He went above and beyond to fix the issue that others just brushed off! It's the third time we've had someone out for this repair and none of them delivered like he did! read more

We have been having problems with our heating system and had someone else come out and the issues was not fixed. Technician from Sears was very thorough he checked our inside/outside system and the issue was resolved before he left. He was vey professional and respected our property. I am very thankful and appreciative!!! read more

Highly recommend for service. He was well within his time limit , let us know where he was and when we were next. He was able to see what was wrong right away and fixed it . Very nice and glad for his service. read more

The technician was very helpful and friendly. Unfortunately the information I gave to the customer service representative was not relayed to him. I told them specifically the model and part that needed replacing. I was leaving for vacation in two days. He did not bring the part and was unable to send it to another address even tho I would be away when the part would be delivered. This was a waste of $100. I paid $100 to have someone tell me the ice maker was broken which I knew and I knew what part to replace. I will not be using this service ever again read more

Second time in about a week that we needed to call for service but not for the same thing thankfully. Mike our tech was terrific. You can teach an old dog new tricks and he did. We were having issue with our ice maker and he showed us what we were doing incorrectly. He was in and out and his expertise is of great value to this family! Thanks read more