Stated called warranty company to order new parts to really fix fridge, but didn't . A month with a broken fridge. 8-5 time frame X 4 days- can't take off work all the time, and one day didn't even come until after 5. read more

Guy was quick (10 minutes) but after one load of laundry I discovered he either didn't put the dryer vent tube back on or didn't tighten it as it was blowing all over the laundry room. Five minute fix but still annoying. read more

After 3 months waiting for service to repair our Washer, Michael responded and completely fixed our machine without having to replace any parts. We were very disillusioned with SEARS but your technician has restore our loyalty. He was efficient, lnowledgeable and courteous. The difference was in sending a SEARS tech and not a 3rd party​ read more

So difficult these days to find good trades, both gentlemen had many years of experience - were professional, knowledgeable, diligent, and resolved the issue that other technicians could not. 100% would use Sears Appliance Repair again if these 2 gentlemen were on the call - if all of your repair people are the same level of experts within their trade as these two, you have an amazing team and a successful business. Give them a RAISE! read more

This was an excellent experience. Brandon, the service technician, provided timely and detailed communication about resolution of my issue. I had confidence in his diagnosis and his communication with my warranty company. read more

great service from a knowledgeable and pleasant technicIan. Ricky S came to my house within 24 hours of requesting service and fixed the noisy refrigerator. read more

fast, friendly service! The technician was very helpful and was very knowledgeable of the situation.

He was very professional and informative. He was very helpful and answered my questions.

All expectations were exceeded. Part arrived on time. Polite and knew what to do. Called ahead of the appointment time and showed up on time promised. read more

Professional and courteous, and very knowledgeable! I would welcome Robert back anytime.

We have had such a nightmare experience with them re: our refridgerator (lasting two weeks at this point). They replaced the compressor at a cost of $600 but it didn't fix the problem and they still charged us a $100 fee to come out. They sold us a refrigerator but the installers wouldn't put it in when they came out because they said it was the wrong kind of water line. Now we are lost in their system and they can't put us on priority to just come by and install the fridge, even though it's in our garage and we paid a plumber to fix the line to their specifications. So it's been two weeks without a refrigerator. Long wait times whenever you call and when you reach someone they have no authority to help. read more

The service was alright, but I changed my mind about getting the part and the labor which was close to $900.00, I could buy a new range for that price, so I tried calling and was on the phone for about 4 hours because I couldn't find a phone number and when I did I was put on hold, then transferred to someone who then transferred me to another person and then I got disconnected. When I called back I got someone who was hard to understand and that person cancelled my appointment, which I already had, I was trying to cancel the order. When I called again I was told I couldn't cancel the order now but had to wait 24 hours. What a horrible way to do business. I always liked Sears but don't think I will be doing business with them again. Why is it so hard to be able to talk with someone instead of AI and when you are lucky enough to talk with a real person, you can't understand them????? read more

I was having problems with condensation escaping from my oven when baking. the tech was professional and courteous while he was here. also had a tech in training here. he was very patient with the young man. actually didn't need a part just needed to clean oven vents read more

Ice maker repair. Willie fixed and explained what was the matter. Very nice young man.

I wish I could give Sears Home warranty a -5 rating, but I can't. Where do I start? The whole team/company is a living monument to incompetence. Kenmore fridge had a damage compressor after 2 yrs ownership. Made a phone call to open a case, then on the day of the first appointment I call because I heard nothing from them. Guess what it was cancelled. Wasted 15 days of my life. Called furious the second time and the earliest appointment available is 15 days later. Ok no problem. The day of the appointment the tech from Pelican Appliance Services, just looks at the fridge and says, it is the compressor. New record, he was in my house for less than 5 minutes. The tech from Plican said that he would come back in 7 days because he installed his last compressor in stock the Friday before. Well, 7 days later the dude was nowhere to be found. I called to his phone, effing voicemail full. Lookup the company in google, appears as permanently closed. What kind of shady company is this? I call Sears again and I explained the situation. They escalated the call and about an hour later I receive a call from Pelican that he would be in my house in 45 min. to install the new compressor. Well, the compressor was installed. He needed to run a firmware update on the computer board, which took a sh1t and bricked. The tech said that he har to order a new computer board. The part will arrive in a week. Well during that weekend I received an automated e-mail from Sears, thanking me for the successful completion of the service request. SERIOUSLY?????? Called Sears and they said yes this was complete. Well, my broken fridge says otherwise. Have been trying to get some one to get their @$$ and fix my fridge. I only hear excuses. Of course, after ending my calls, the reps on the phone had the galls to offer me a home improvement quote! Beyond furious. STAY AWAY from Sears Warranty and from Pelican Appliance Services. I am cancelling as soon as I can. read more

All their major appliances are garbage and so is their so called 10 year warranty, they will give you the part for free and then charge you $1000 in labor read more

He was well manner, knew his job and explain to me the problem and how to get it fixed. You need more like him.​

My Sears Technician was perfect, knowledgeable, and got our dishwasher working again.

these guys never showed up at all still not working! Bought new dryer from Home Depot it has not worked one time!

Donald was very good at communicating time of appt and progress of repair. He was professional and courteous. Repair service was successful and timely. read more

I do not even want to give one star for the issues I am having but it is the only way to leave a review. I am on my 4th rescheduled appointment with Sears since October 3rd. I have been without a washer since September 2nd. Sears was hired through my warranty company and they ordered my parts but as of today have not installed the parts to fix my washer. I have been rescheduled 4 times due to a helper not being able to lift something or without even giving me the opportunity to take the dryer off. I have called 4 different numbers and there is no "live" person. If anyone has any insight on how to get my washer repair completed by Sears please advise. I have filed a claim with the Better Business Bureau. read more

I am absolutely satisfied with Ricky's service call. he went above and beyond to make sure my questions were answered and my appliances are working as they should. he has the EPITOME of patience and kindness. definitely an example for others to watch and follow. He quality of work and determination is a true asset to any team! read more

do not fo any business with this company. had an spot. they came out charged my credit card 560 dollats also signed ip for the warranty service for 100 mth, had to order parts had the appointment no one showed up. waited 2 weeks. cant get a hold of anyone. thought they would v3 reputable because already burned by 2 local repair companies gor my refrigerator repair but out over 600 dollars. dont have anything to do with anything from sears​​​​ read more

Technician was very polite and helpful. He was right on time for the appointment. Would recommend him highly

This company is horrible. I will never use them again. They replaced the compressor on my refrigerator and now it makes a terrible vibrating/rattling sound. When you try to call you are routed through a voice automated system about ten times and then you get someone offshore who reads from a script. You can't find a person who can fix your problem, only someone who wants to sell you something. Worst ever. read more

Donald was great! Professional, friendly and quick. Respectful of property/home. Fixed the oven. Great service. Thank you very much

my ice,maker still does not work. I asked if he was sure that was it and he said he was there just to inst a valve

Service technician was nice and polite and informative. Came in and completed a review of my washer and informed of the issue.

The technician was very quick to advise me of what I need to do with my appliance situation, and he was falsely leading me which now has caused me a lot of extra work. I have a home warranty and he advised me to contact the manufacture, and he submitted to my home warranty that I was taking it up with my manufacturer which now has caused me a lot of headache. His job was to fix or submit, non-repairable so that my warranty that I pay for would be able to continue and move froward to take care of me the customer .Your know it all technician submitted it to my warranty that I was taking it up with the manufacturer and they closed my claim. This has caused me a lot of extra unnecessary work. I hade to spend way too many hours on this. Very disappointed in the technicians decision to take it on himself to decide what's best in my situation when he has no idea what he's talking about.Like I mentioned earlier this has caused me a lot of time and unnecessary work. Very disappointed in your services. I've requested that the technician never returned to my house for a service call in the future. read more

Washer Repair was compleated and on waiting for parts to be ordered. easy fix removed material from drain pump and ran trough cycles. I would use these guys again. read more

Bad bad bad service,they do not even have a phone number to speak to customer service,they do not even Give service time to be home ,they only tell you 8 to 5 pm uhhhhhj not logical ,and then you will take it whole day off of work to wait 8 am to 5 pm ,and they will reschedule you without showing or calling BOGUS AND A RIP OFF,DO NOT TRUST SEARS ,PLEASE CHOOSE OTHER PROVIDER AND CHOOSE LOCAL ,PS WASHER IS STILL BROKEN. read more

Decided to buy an expensive made in USA refrigerator from a reputable American company. Spent over $2200.00 on a Kenmore Elite. Delivered damaged. Took several weeks to repair/replace. Soon after huge blocks of ice would form inside the refrigerator compartment. Many frustrating calls to customer service (India ahgg). We got a tech to our house. He said "bad design, faulty board". 91 days later same problem. To add to my joy they said repairs are only warrantied for 90 days. Several Call and trips to the store to speak to Dept managers. The promised someone would call.... never happened. For over three years I get to get on my knees and hammer ice chunks. Just like deadliest catch. Now it is dead. $2200.00 hunk of stainless junk. Too bad about Sears. Fond childhood memories with roasting nuts and quality customer service. read more

Sears Appliance Repair - Appliances & Repair Near Me

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Sears Home Services Business Manager Don't pretend that you care, with your auto response. I called your customer service with no relief twice, and now our credit card challenge has been declined. Your repair technicians (at least the two we dealt with) are dishonest, and I cannot NOT recommend you enough. read more

Don't waste your time with Sears Home Service. Unreliable garbage. There's more detail to it but I'll try to be brief. Scheduled service for stove and fridge. When the guy showed up he informed me he doesn't work on refrigerators and doesn't know why Sears put that on the ticket. Got on website chat with Sears asking if a different tech would be coming out for the fridge, which they assured me yes. Hours later when no tech showed up I chatted again and was told someone would "definitely" call within 1/2 hour. No one did. Later I got robo-called to advise me service was going to happen the next day. Shortly after that I got email stating the service appointment had been cancelled. I chatted again with Sears who tried to blame the tech saying that he should have serviced the fridge. I said EVEN if that is true, that doesn't excuse being told someone would come, then that it was rescheduled, then that it was cancelled. Austin, TX area. read more

great great great greatgreatgreatgrest,great service, great friendlines and professionally, in time

I had Sears Appliance Repair come out July 10 to repair my ice maker. Tech said it needed a part which I ordered, then scheduled another appointment for July 23. Tech came and said I needed more parts. Schedule appointment for August 28 - Sears cancelled this appointment an hour before they were to arrive. Scheduled appointment for Sept. 10. Tech came and declared it fixed. Wrong! Called for appointment on Sept 11 and was told Tech hadn't reported in, so couldn't schedule and asked me to call back on Sept. 12 (today). I called back, tech still hadn't reported in, so could not schedule. Asked me to call back. Whew! It is hard to do business with these folks. read more

We are presently trying to get our money back on a repair that was never done. Back in Dec. we had a leaky washing machine. Called Sears and they sent out a repairman. He stated it needed a part and he ordered it and charged us for the repair. $465. The part never came and I called a month later to cancel the whole deal and we cannot get our money back. Our credit card company refunded it but has since taken it out again. read more

I've been a lifelong Sears customer. I've worked for Sears in two different groups (sold Maintenance Agreements and worked at the telecatalog). I believed in Sears and had excellent experiences with them. I wrote off the auto shop about 5 years ago after they made some careless errors. My experience with appliances over the past two years has been so utterly disappointing, I will make every attempt to never set foot in a Sears ever again. Let's start with the first horrible experience. I purchased a new gas oven. Being on propane, I needed the propane company to come out and convert the oven. The oven was causing a concerning "boom" most times it was coming on. The propane person said it was not good or right. I then entered a hellish four month string of appointments with Sears maintenance. I tried giving up after the first two or so appointments and asked for a return. I was beyond the 30 day window. They would not approve a return until after I had 9 failed maintenance visits in the course of three months. Or, the repair person could say the oven was a hazard and we'd get it returned/replaced. I was advised by that repair man "you'll get used to it". I gave up after being pushed off and berated by numerous Sears employees. Fortunately, the oven has not burned down the house, but you never get used to a random gas explosion in the kitchen to kick off dinner. I swore off Sears. Then my refrigerator died. I looked everywhere for something that would fit in our older kitchen, but also might be some kind of step up. That happened to be a Kenmore refrigerator. I was hoping that somehow my oven problems wouldn't be repeated with a refrigerator. Should be an easy swap, right? Our first delivery appointment fell apart because the truck "broke down" at 4pm on a Friday. Our second appointment was the next day, and they made it to the house. The delivery guys were struggling to put the handle on and were really working the fridge over. I was worried they were going to bust it. Finally everything came together. It was about an hour after they left that the sun reflected in the room just right to see a half dollar size ding in the door. The sales person told us to call in for an exchange. The delivery guys will come out and just swap the door. On the third appointment, they came with a new fridge. I explained that we just needed to swap the door. "We don't do that." I spoke with the dispatch to advise how I had been told they do. I was assured they don't and that I was going to have to wholly swap out the fridge if I wanted it without a ding. Unfortunately, they hadn't followed the instructions to have the handle on the right side. On the fourth appointment, they had fixed the handle. One of the delivery guys proceeds to treat the fridge in the house like scrap and tweaked the back panel to unhook the water, even after I asked him to wait so I can check the new fridge. When it was finally unloaded, there in about the same place was an even bigger ding in the new fridge. I rejected it. They angrily and hurriedly put the water line back on the fridge so aggressively, I was afraid they were going to snap the connection off. With the fifth delivery on the horizon, I negotiated a $200 refund and I'd just keep the fridge I had fearing they would only continue to destroy the fridge that was in place and bring broken replacements. What I got was $185 that became $200 with sales tax. That was not a $200 refund, but I'm just walking away glad they didn't force Sears Points on me. Nevermind that it took over a month for them to take care of it after the month of missing work to meet delivery people. It was obvious they really wanted to keep my $200. Customer service at Sears does not exist. They want your money and they want you to go away after the check clears. The Sears I grew up on is dead. Their demise is on the horizon, and I would advise anyone to steer well clear of the impending disaster. BLACKLIST. read more

I honestly cannot say enough bad things about Sears Appliance Repair Service. In late July, we noticed our Whirlpool ice maker was not filling. Seemed like a no brainer to call Sears. The technician who arrived was unfriendly, and frankly, a bit scary. He spent less than 5 minutes and decided the housing for our water filter was the problem. He told me he would have to order a part to be shipped here and then a technician would come to install it. A whopping $320 price tag, which he said I'd pay 50% now and 50% later. When he finished on his portable device, the amount he requested was closer to $200. I asked why it was more than half and he said, I never told you it was going to be half. I was shocked but accomodated him. And, I asked Sears not to send him back out-- there seemed to be something a bit off about this guy. Fast forward to next visit--the technician walks in out of breath, tells me he is overworked and proceeds to ask if "I've" turned the water off. Baffled, I tell him I have not. He says to me "I"m not a plumber." As if that has meaning to me-- I'm a housewife in this context.... He huffs over to fridge, pulls it out and cannot turn the water off. States we need to have a new appointment scheduled and next time, have the water off! We schedule a new time, and no one shows. Later, we get an email that the appointment has been rescheduled to August 30. Finally, on the 30th, the second guy comes back out and replaces the housing for the filter. Two days later we notice the water tastes muddy. Perplexed, we think maybe the filter was corrupted during all this mess, so we purchase a new one (`$40.) This does no good, and the water remains foul tasting and smelling. AND, the ice maker is still not filling up. So, we make appointment #5. When the technician calls me today, he says to me "I wish you had told me the icemaker was the problem!" Seriously???? When he arrives, he scowls at my dogs (who are in his pathway admittedly, tails wagging) and then marches to the kitchen. I say to him, "I've already turned the water off" He says why did you do that? I answer, because I thought it would be what you needed. He asks me to turn it back on (he doesn't, of course, because he's not a plumber) and then he asks for a cup. I encourage him to taste it, to which he again comments there is no way the water supply is bad because of the filter connection. By now I've had enough (I admit it) and I said to him "I have a masters degree in science and have been a project manager for 20 years, I'm not a dumb woman" His retort: "well miss master, you can fix this yourself" And he marches out. Terrible! It's fair to say that his truck doesn't say Sears, and they are clearly outsourcing. But at the end of the day, it's on them! read more

After registering my refrigerator purchase to the incorrect phone number twice, losing track of my service agreement, making me wait 4 days for a call about said lost agreement, I ended up going in person to sort out the issue, which took yet another hour and a half and got me service appointment which was never honored, after waiting for 7 hours and not even a courtesy call letting me know this was the case. I only knew any details because I called when the first time frame ended without a call or any sort of acknowledgement that it had ever existed. As you may surmise, I will certainly not be getting another appliance from Sears again, that I can promise. The lack of accountability and professionalism is a far cry from the company I had happily bought all my appliances from for the last 15 years. This is no longer the company I had trusted before. read more