Appreciate the quick acknowledgment and diagnostic quote price!…read more Artem arrived as expected this morning to diagnose my fridge issues. Looked at the issue, proposed 2 solutions; he then deep cleaned the coils with the caveat that I might still need a new fridge. I'm willing to see if this works or if I have to purchase a new fridge. Very reasonably priced and tidied up the area when he finished. Highly recommend ArtiFix!

I had a control board that was malfunctioning in a stove. I was able to get an inspection within 2…read moredays. Scheduling was very easy through Yelp messages and I was even able to get responses in the middle of the night. The diagnostic report was very detailed which I appreciate. The technician gave realistic expectations of what could be fixed and what couldn't, even though it would've been to his benefit if we just went to him for all repairs. He even sent photos and videos of the situations which was helpful. I appreciated his timely responses, detailed reports, and honesty in service.

Prompt response time, good service with warranty for 3 months if something breaks. Would recommend.read more

Honesty, provided new parts for an old system. quality service, fair costs for labor and equipment.read more

Mike Grimm showed up and dishwasher was working when he arrived and Mike didn't charge me! So…read moregrateful for his kindness! I will call this company if I ever need repairs! Thanks so much

One star is too good. My refrigerator's ice maker component was not making ice. I had Appliance…read moreFamily come out. They said I needed a new part. No problem. After about 15 days, the problem was not resolved. They came out again and said it was something else. No problem. After about 15 days, the problem was not resolved. This happened three times and was charged over $400.00. The fourth time, just before the tech was to come out, he called and said that he was an expert Samsung refrigerator guy and that the previous techs didn't realize that you would have to replace the entire ice marker component. I asked why I wasn't told that previously and he said he was just hired by the Appliance Family. I told him there was no need to come out to my home. The Appliance Family wanted me to now pay for a new ice maker, in full, without credit for the $400.00 or so that I had already paid them. I asked for a return of a portion of what I had paid them. They told me that I was to blame because I used a hair dryer to melt the ice in the component. The tech used the air dryer, not me. After numerous calls and emails into them that were not returned over a period of about 60 days, they finally agreed to give me $100.00. However, it took me repeated phone calls and emails again to get them to honor paying me $100.00. Stay away from these people.

We had a dangerous natural gas leak from our gas range. After shutting off the gas we had plumbers…read morecome out on 2 occasions to check the supply line, which was fine. We then had a HPS tech come out and check the unit and could not find a leak despite the plumbers leak detectors going off previously. After the second plumber again detected the leak coming from the unit (see pic), I called HPS back, they initially told me they couldn't help and to call the gas company! I asked to speak to the manager. He called back and looked at the picture and said he thought it was the gas tube. We set up a re-check appointment for 2 days later, then texts me last minute and cancels, saying he couldn't get the tube. It was supposed to be a courtesy re-check but they flaked out and said to call someone else. I accepted their offer to destroy the service fee check but they still wasted my time and left me without a working stove. Very unprofessional. I had another company come over today, found the leak, and fixed it in less than one hour! It wasn't the tube! Lastly, after checking with Dacor, HPS is not an authorized service company.

Appliance repair is one of those household duties you take on when you buy a home, and it's usually…read morenot much fun. Unfortunately, there are more than a few unscrupulous repair shops that will try to take advantage of the consumer's ignorance. That's why using HPS was a very pleasant and refreshing experience. It was easy and fast to obtain a same-day service appointment to diagnose the problem with our dishwasher. I thought the circulation pump had gone bad and Arti, the technician, confirmed it. We discussed a couple options, and Arti attempted to fix the unit with the less expensive route. Unfortunately an entire subassembly needed replacement so we had to wait until the next day to get the correct part and complete the repair. It was great that HPS kept the parts in stock instead of having to order and wait several days until the parts came in. Both the initial visit and follow-up were on-time and the service was fast and competent. These guys know how to provide excellent customer service and the price was less than expected. Highly recommended.

Did another service with Richard and he got our dryer fixed along with our vent cleaned. Was on…read moretime and affordable. 10/10

Richard came out to diagnose my dishwasher very quickly. He was very responsible and honest. He…read moreexplained that the repair would be one of the most expensive repairs possible and suggested that I buy a new dishwasher instead of repairing it. I really appreciate his honest advice and excellent service. He also did not charge me a service call fee. Highly recommended!!!

Quick response and follow up scheduling an appointment, when technician arrived, was knowledgeable,…read morehelpful and professional.

Dmitro was our technician. He was prompt, courteous and quick to identify a burnt out fuse in our…read morebuilt in microwave. He's obviously very skilled and fixed the issue all within half an hour. I sent out multiple requests for diagnostic pricing on yelp yesterday and u appliance came in with a quick response and most reasonable price, half of what another company quoted me. They were able to schedule me the next day and were very responsive. Highly recommend this company and will be using them again in the future.

I went through Yelp request a quote and was pretty impressed with the whole experience. I ended up…read morewith Appliance Ace because I wanted to work with locally owned and operated businesses. Fast and professional service. I had a leak in my washing machine and he checked everything in detail and did several test washes. Now I have a piece of mind and with his advice I haven't gotten any leaks since. He did a great job explaining what he was doing and looked prepared with all of his tools. The inspection fee is the same as everyone else which is $85 and can be applied to labor if you want to fix it through them. I will definitely include them as my list of goto repairs for appliances. Thank you!

Quick response, did a quality check and all for a decent price for a same day service. The tech…read moregave me some good advice on next steps.

I contacted Yarrow since they were the only company with all 5 star ratings, others were good but…read morethere were a couple of ratings by people who didn't receive 5-star service so went with Yarrow and now I understand WHY they have all 5-star ratings. He (a veteran so I was happy to support him!) responded, booked and got to my place quickly after 1st contact. He was respectful and diagnosed the issue quickly, thought it was another issue but when he came back to install and pulled the washer completely out, he realized it wasn't the issue & had the parts to put swap out some little motor which he said "This will be cheaper" and I always respect service providers who are honest. He could have easily installed the valves he originally thought the issue was and charged me for that AND told me about the other issue and fixed that and charged me more BUT he was honest and saved me some $ and fixed the issue!! I will always call him in the future!! He also helped to clean out the dryer vent as much as he could and recommended Firemen Dryer Man to clean out the rest - love that business and happy to give them my business.

I worked with Yarrow to get my dishwasher repaired. Was very easy, offered me multiple options to…read moremake sure I was met. I made my selection and within two days the parts had been delivered and my dishwasher was fixed. Th price was extremely reasonable. I will be working with Yarrow again.

Beware of this company. The technician was supposed to install an oven hood vent and was a nice…read moreguy, but obviously did not know how to do it. When I saw that it was being done in violation of code (and looked terrible), I asked him just to stop. Rather than have a big scene in my house, I paid the entire service charge. Later, I called the office to negotiate at least a partial refund, and the person I needed to speak to was "not available" four times over a week's period, and never called back as promised. I kept calling to at the very least let them know things didn't go well. I finally spoke to a supervisor, and after explaining the whole ordeal, he said he'd have to compare my account to the technician's story. When I called back (again, no response as promised), the supervisor refuted my version of what happened and blew me off. I was out $300, and still didn't have my vent installed.

Michael Grimm is the best! He came out the first time when our fridge was leaking after we…read moreinstalled a new filter and while looking at both filters told us that the ones purchased off Amazon were slightly smaller and were the cause. We ordered new filters from the manufacturer, had problems installing them and he came back out and quickly installed it and flushed the line. Would call them again in a heartbeat to fix any appliance!

Started off great with the technician he sent to inspect the problem. I have sent a few messages…read moreresponding to his initial bid that he sent, but he hasn't responded to them with a yes, no, or anything. This review is fairly earned based on the lack of response, so I'm purely writing based on that. If they can show where they responded, happy to take it down.

I had an excellent experience with Four Needs. From start to finish, Carlo's communication was…read moretop-notch -- a rarity with many companies I've dealt with recently. On the repair side, Roger was outstanding. You could immediately tell he's incredibly mechanically inclined. Even though he'd never worked on our specific brand and model of range hood, he quickly figured out how to disassemble it and install the new motor -- something that would have taken me far longer to troubleshoot on my own and hours watching YouTube Videos. He worked efficiently and made a point to clean up after the repair, which I really appreciated. Four Needs has earned a permanent spot at the top of my list for future appliance repairs.