Aurora did the job on my refrigerator efficiently, professionally and expeditiously. The service…read moreperson, Carter, was timely, knowledgeable, and friendly. This was probably the most competent service call I have had in 40 years.

This refrigerator repair company clearly does not value your time--or your business. They showed up…read morelate to the appointment with no call or notification, which was already frustrating. Once the technician finally arrived, things only got worse. He actually asked to borrow a tool from me, spent a lot of time on his phone trying to figure things out, and even had to call another tech for help. After all that, he gave me a guess about why my freezer wasn't working, while also trying to redirect me by saying my refrigerator might still be under warranty and that I should contact them instead. That's something that should have been clarified before the appointment, not after wasting my time. Now, four days later, my freezer is still not working. The part hasn't even been ordered, and I've been told yet another technician needs to come out. To make matters worse, they've given me another vague 4-5 hour window to wait around for them. Overall, this has been an incredibly frustrating and time-wasting experience. Poor communication, lack of preparation, and zero sense of urgency. I would not recommend this company to anyone.

This is the best appliance company on the entire island. Kind, efficient, priced fairly and…read moreexcellent service.

Terrible service. Charged us $140 to come a check our our wine cooler. Said it would cost $2000 to…read morerepair!! That's more than we paid for it new! Couldn't even tell us what was wrong! Total rip-off. DO NOT USE THEM!!!!

I have a number of rental properties in addition to my own home and Bill from Platinum Appliance…read moreServices is a master technician with a wide set of knowledge across all appliance brands. The service is always completed in a timely manner and I have yet to ever have a call back, Pricing is always fare.

2 days after scheduling service online they called and said they didn't service our community. They…read morehad our address when I scheduled appointment. 2 days wasted in getting another repair company.

Matt is a super repairman. He's prompt, knowledgable, and worked on appliances for us when our home…read morewas a vacation rental. A stove eye not working, a dryer on the blink...he was able to tell us what it would cost ahead of the repair and put it in order in no time. Responds quickly.

Matthew is always responsive and extremely knowledgeable. He is dependable and reasonably priced…read more He has saved us $$$$. I highly recommend calling him when you need washer, refrigerator or other appliance service

Had Pooler Appliance service a ~five year old GE fridge in January 2025 for close to $400. In June…read more2025, the same issue reoccurred. I have left there voicemails over three weekdays with no response. I would think that if someone calls and is in jeopardy of losing all of the food in the fridge, they would care enough to respond. While the two techs were here in January, I had them troubleshoot a microwave. The lead tech said he would get back to me in a couple days. That was in January. Still waiting. I cannot recommend Pooler Appliance.

amazing company terricic service. completely satisfied!!!!i would recommend this company to anyone…read morewho wants the job done right!!!

Denny's is the only appliance repair that I use. I had a…read moreproblem with my washer not pumping out completely. Keegan was punctual, courteous and professional. He got to work immediately and located the problem. Fixed it quickly then tested it and it worked correctly. He checked all error codes and reset them.very pleased.

The technician who came to my home literally had to take my dishwasher apart to resolve the problem…read moreHis patience and and persistence paid off He actually discovered that the problem was an issue which occurred when the unit was initially built in the factory Thank you Denny's

awful company - liars…read more They fixed our fridge a few months back and now its acting up again. They came out and said its a flap and known problem. Tech said it will be cheap to fix.. asked for 84.00 then said would just be another 20-30 to fix it. get a call from 'pleasant" office girl who then says it will be 130.00 more. So either tech is liar or stupid or there pulling a scam. Used these guys before and felt this way but gave benefit of the doubt. stay away if can or just go buy new appliance , when these guys get down with you , you will be wishing you did

Resort Appliance has been a totally reliable and important part of my 'team' taking care of my home…read morein Sea Pines. We are not here full time and we occasionally rent. I do not know what I would do without them. They are a totally honest company and have stood behind all their service. Our refrigerator was not staying cold and since it was fairly new it was a total mystery. RA stuck with the case until solved- hinges were bent, closed door did not turn off light - tho we could not see that right away- and they ordered new hinges and put them on for free. I expected them to have suggested buying a new refrigerator - but they talked me out of that - several times. I did not pay for extra service calls - I paid to have the problem solved. My dryer- OLD- was not functioning well - but they did not want to sell me a new one - the service person found a twisted vent hose, replaced it - dryer is perfect. I trust them totally. They have worked on every appliance Replaced the dishwasher and washing machine with the highest quality appliances and reasonable prices. I recommend this company and the attitudes of every employee I've come in contact with - the office as well as the service people.