He was okay, but what happened in trying to get the oven top fixed & find that it can't be fixed. Your company takes $59 out of my bank account and there's nothing you can do to help. If you can't help for my problem I want you to stop taking money out of my bank! Can we get another oven from you because money ftom my bank account? I'll be waiting for your answer. read more

- Avoid this company at all costs. They require pre-payment for repairs but fail to deliver. After they took my money, my appointment was unilaterally rescheduled by their automated system multiple times without my consent. Their customer service is a "never-ending call loop" where it is impossible to reach a human. Most shockingly, they have now fraudulently claimed to have completed the repair when I actually had to hire a different company to finish the job. Dishonest practices and zero accountability. - They are committing fraud and do not even have the decency to talk to you about it or answer their phone call. This should be a red flag that you can't even contact them. They sent fraudulent documentation to my credit card company as well stating they performed the service. I have reported them to the NC attorney generals office. I HIGHLY suggest you avoid them at all cost. - The technician, Jonathan Hauser, fraudulently sent paperwork to my credit card company stating that the repair was completed. read more

No one came today for my appointment with Sears Home Services. I have house cameras all over the outside of my house and have been home all day. But they closed my service request and updated the ticket to say "unit powered on and functioning normally." That is impossible. No one actually made contact with me today, no one entered my home, and no one performed any inspection today, yet still documented the service as completed and closed my warranty request. A Sears Blue van did sit at the top of my driveway for about 15 minutes but just left. The breaker box to my HVAC/furnace has been turned off since 10/15 to avoid damaging the unit. And my Nest thermostat confirms there is no R/C power running to the unit. There is no way the unit powered on and functioned. No operational test was actually performed today. It is going to be 39 degrees this weekend. I need heat for my family ASAP. No update was communicated to me before my service ticket was closed. I have been in circles with Sears Home Services and Sears Home Warranty chatbots and automated voice recordings all day with no firm answer. When will we get our unit fixed and have heat? read more

the only good thing about tho experience was that he was on time. before taking it apart, he concludes it was the rubber gasket around the door. (turns out it wasn't - bit I thought it was too wanted to charge me over $320 for two parts that costs on avg $100 total. $206 for the gasket ($59 on amazon and $90 on sears parts website). $116 for the wire that goes around the gasket ($24 on amazon and $42 on sears parts website) I refreshed to be taken advantage of by his inflated prices. I paid him his $129. diagnostic fee, because I had to.... and declined his services. I told him the oitrag price difference and he didn't care one bit. avoid Sears Home Services because their technicians will take full advantage of you if you let them read more

Don't use them. Labor rate is $300 for 30 minutes... ridiculous... I'm very upset. If thinking about it, find someone else or do it yourself... not worth it. I don't even want to give them stars... read more

Thank you for sending Daniel. Excellent customer service, friendly and gave information I needed to keep my appliances in good shape. Preventive maintenance! The yearly cost is worth it. read more

Edmar provided excellent service. However, my appointment was changed because the email said the arrival of the necessary part was delayed. When my appointment was changed, the part had already arrived at my house. This resulted in my being without my refrigerator for more than a week. Sears should have beeb notified when the part was delivered. read more

Paul C. Checked AC got it working and cycled it unit worked for approximately 1 hour and quit. Unit will not start back up !!! I have been without AC for a total of 5 weeks and this is the second technician I MY UNIT IS STILL NOT WORKING. I DO NOT WANT TO WAIT TWO WEEKS AGAIN FOR IT TO BE WORKED ON AND STILL NOT OPERATE . I Want my AC working if you have to replace the compressor or what ever it requires. read more

Other than the wide window they give you for the repair it worked out well. He called before he came which was great. Showed up went right to work. I wasn't timing but it didn't seem to take long read more

Problem was not corrected completely. While water was restored, the i e maker is still not making ice.

Phil came to our house and diagnosed the problem with our washer. He ordered parts and had them delivered to our home. He came back after the parts had been delivered, and repaired the washer. I have only run one load of laundry since the repair, but everything worked fine. read more

Johnathan is an excellent tech. He is very efficient and sets about the task without dilly dally and gets the job done.

Tried getting repair of dishwasher. They use AI agent, not real person. Set date and they said would send email and text. Never got either. Went online and checked my account. Had correct email and text but still no confirmation sent. Called 6 times but no way can you get a human being. Lousy service and I see why they went bankrupt. read more

The cus service was good and informative. Glad I was able to get my product repaired. read more

jonathan hauser deserves more than 5 stars. he was so professional and explained everything. He saved the day!

Unable to get unit working. I was told that another technician would be coming out. So far, no one has showed up. This repair has been ongoing since August 2023. read more

I called for refrigerator repair and, surprise, the repair person was from Appliance Pro. He was a pleasant young man. He stated he had been in the US for two weeks. He went to work and promptly said that the compressor was bad and required replacement--quote: $1,500. I said "no thanks." He then continued to work and talked for about 20 minutes with a collegue via FaceTime. He concluded that the gas component was poor and that he could provide a re-charge of the gas for $250--but no warranty. I said OK. The gas worked for 48 hours. Important: The compressor was NOT bad; there was a leak in the system. He did not have the equipment to find the leak. Recommendation: DO NOT CALL SEARS APPLIANCE REPAIR read more

technician was polite and professional was able to verify and fix problem efficiently will call again for future service read more

The tech was polite, informative, and quick. I would definitely use this service again.

Sears has cancelled with me for the fifth time day of service. They send a confirmation the night before and then cancel day of. Live in Johnston county. I have been without a refrigerator for a month. read more

At this point if I could give ZERO stars, I would. Our oven broke and a technician came to look at the problem. He had to order a part and scheduled to come back December 24th. I started getting automated messages to reschedule a few days before our appt. Strange. I called and they said the service showed fulfilled? But NO ONE came out and we still had the part. We had to reschedule. This time they gave us 12/31. The day comes and we are waiting around all morning and I received a text saying they are rescheduling! What?!!! Reschedule AGAIN! They are supposed to come today and around noon, I get a text saying they are rescheduling for 1/22! Completely unreliable! We have had to take off work multiple days now, out money, and we still don't have a working oven since 11/28! read more

Incredibly fast and effective immediately stepped into our home and knew exactly what the problem was with our appliance and fixed it in seconds. Couldn't ask for a better customer service and our technician explained all the details, and it took great care to make sure we understood what he was doing. read more

Get customer service and very knowledgeable tech Terence was ontime and professional

Let me start by saying that the technician is 5 stars. However the customer service from Sears Home Services is less than a 1 star. I have tried for 2.5 months to get our stove fixed. They have sent out the same technician each time even though they have put a note on our service from stating we need a 1099 contractor (specialist). I have spent hours on the phone and when I finally do reach a human they assure me "next time it will be right or we will replace it". So Saturday again they assigned the same technician and as it was Saturday I could not reach a human. So no service, and I'm sure when I call tomorrow I will be given the same answer. Sears Home Protect is a scam and I have never received worse customer service. We are now having to pay to have someone not associated with Sears to come fix our stove. read more

I was more than pleased with John's service today. He was very efficient and professional. He more than made up for the 3 cancellations I had before getting service today. Many thanks to him again. read more

Technicians are great The Sears admin web site support are a huge fail. -F. All designed to keep you from talking to anyone to help Over 2 hrs on phone. Passed around and problem still not resolved read more

This is more of a review on Sears then the tech. I purchased a Kitchen Aid induction cooktop from Sears 5 years ago. Two of the eyes stopped working. I contacted Sears for service and provided Sears with the model number. When the tech arrived, I was told the parts were not available for my cooktop and he would not be able to repair it. So Sears charged me $119 to tell me they can not support a product I purchased from Sears. Why did they request the model number in advance? Why do they not service an appliance I purchased 5 years ago? And why do I need to pay $119 for poor service? Not sure if I will ever purchase from Sears again. read more

Mr. Barry was very kind, helpful, and friendly! He fixed the issue right away and gave follow up suggestions for future prevention. I asked for furnace tune up and that exactly what he provided! Due to having the Sears home warrant, I don't have to pay a penny! Very happy with my service with Mr. Barry and Sears! read more

Sears Protection Plan is a rip off. you pay more than $600 a year and still have to pay labor and parts. If you dont hire them to do repair you pay $100+ for diagnosis. In additions appointments are hard to get and half the time they don't show up. read more

The pump was fixed. It took hours. But he messed up the spin cycle, it makes loud noises and vibrates like crazy. read more

Sears Maintenance Technician Johnathan was great. He took time to explain what maintenance services he would be doing and answered our questions. He was careful and did a grest job. read more

repair was not completed at first visit. a second technician who had difficulty with English said appliance was not repairable. He gave me a phone number to call to dispute original charge and the number was entirely automated with no option to dispute charges and no option to talk with a live person. ​ read more

The technician was running behind, but I appreciated that he called to let me know. He was personable, and he identified the issue quickly.

what a nightmare to get my refrigerator fixed! I was crazily rescheduled 5 times 2 because a truck broke down 2 days ina row. Benjamin the service tech was great! he too was amazed that my appliance had not been fixed. I had no choice but to use sears, their customer service is nonexistent unless you want to buy something. Would absolutely NOT recommend. There was no value offered, I'm still sad I had to pay $45. Even that was too much KB read more

ZERO stars!!!! Financial info was REQUIRED prior to scheduling a service call!!! VERY BAD business practice. I will NEVER get services from Sears again and NEVER buy another Sears product. I am DONE with SEARS. Period. Instead of listening, they kept trying to sell me service contracts. They did not save my new phone number and, in fact, lost my appointment. After waiting the entire day without hearing anything, repair guy came during mandatory work call, which I had told them about 50 different times! TERRIBLE customer service. TERRIBLE TERRIBLE TERRIBLE. Do not bother calling these incompetent bozos! read more

I purchased a washer from Lowe's and realized it was leaking very slowly later on. I called Lowe's and was 1 day over for them to return and look at the installation! so they refused to address it. I contacted GE who sent a service tech and he fixed it. thankfully!! The timeframe was frustrating but I do work from home so was able to be here. The actual tech was awesome though. read more

Repair was excessively overpriced! Researched parts that are said to be bad, cost was approximately $60 for parts and was told $493 for parts and labor. I am completely convinced that as a woman I was being taken advantage of. read more

Though my machine could not be repaired, the tech was pleasant and honest. I would use this service again.

I am deeply disappointed with the service technician. He refused to put proper comments before my signature saying he wants to charge extra for cleaning condensation part after opening back panel of the refrigerator. I has to clean it myself after he left, refrigerator still not working. Poor diagnosis and not professional when asked for explanation charges. Suresh read more

Terence Jenkins was our SEARS Technician. He was excellent. He thoroughly explained everything and answered all of our questions. He was very valuable and recommended the warranty service plan which will save us money. Overall his service was appreciated. read more