Martin was personable, polite and very professional. He provided information on what he was doing with every step in the process. He gave me several tips on how to keep my appliance clean and in good working order. I was very pleased with his service in every way. He is a great representative for the Sears brand read more

Yall have the worst service ever They didn't look at anything And yall pay them 214 dollars If those guys is worth that much for 30 mins of nothing I literally found the problem and repair it in less than 30 mins So if they worth 214 and didn't do anything I must be worth 700 dollars for 30 mins Look like yall hire people off the street with no experience Never busing anything from yall again and im going to let as many people know as possible to don't expect anything from warranty department Just a money scam Those guys need find another job maybe some fastfood place if they don't screw that up read more

the tech was fine--just looked at the issue and left. but the overall experience dealing with Sears, has been a nightmare. Appt got cancelled and rescheduled. Tried to call and talk to a human--none exist apparently. Very frustrating. Would never use Sears again if it werent for my home warrant. read more

Repairing a 41 year old stove top, give a break. change it out instea of coming 4 times and still couldn't fix. wasted 2 months of my time. read more

Hilaro found the issue with our washer immediately and fixed it by cleaning out some drain holes that had clogged up after years of detergent use. I'm embarrassed that I didn't figure that out before! read more

Did a very good job and very professional. Would recommend him to all my friends and family.

My refrigerator was running constantly and making a loud sound! Freezer was working but refrigerator wasn't cooling! Called Sears Appliance Repair at 12 midnight...Sara was so nice and got me an appointment the same day! My Sears repairman Martin was very professional, very knowledgeable, and courteous!! He found the problem quickly and explained my options....I would recommend them to family, friends and my acquaintances,if they want a recommendation!!!! Thank you Sarah and Martin!!!!!!! read more

I have been trying for 4 months to get my oven fixed that I bought Aug.31 24. The tec. Came the first time and fixed the ignitor ,then came back once moredidnt do anything, then Martin, W. Didnt show on Feb.26,&march17th. Its very sad that he would lie . read more

4 days in a row my service was cancelled after 5pm with no communication from the technician. The help number goes to another country & all they do is set another appointment that gets cancelled. The tracking app just lies all day, telling you that you are next until the appointment is cancelled again. Absolutely the worst possible experience! read more

hi it still doesn't work still doing the same thing runs four minutes and shus down can I get a technician that will fix it for replace it please thank you read more

I gave 5 stars, even though the technician was unable to service my range. My range is powered by propane, and the technician said that no one at Sears AE Service is licensed to work with propane-powered appliances. However, the technician was very professional and courteous, and offered suggestions about what might be wrong with my range. read more

The technician was great. Polite and did a great job. Sears timing in getting a technician to do the repair was horrible. Sears never called me to say they were not going to make an appointment read more

Never did a diagnostic test, assumed what the problem was. Never followed up the next day as promised. Never answered a number of calls and text I made trying to get help because I still had the problem. Communication from Select Home Warranty, Sears Appliance Repair and technician was nill. read more

Tech was nice and understandable and found the problem right away..came back to check more on it to make sure he was not missing anything that he could have overlooked gave me info on process and told me what to expect on the wait for parts.. read more

I was very clear in my service request that my range is a gas and electric combo. The day after I scheduled my appointment, I received a call to gather more information about my request and I confirmed again that it is a combo range. After waiting two weeks for my appointment, I received a phone call this morning from the technician to tell me he was on the way and to ask more information about the appliance. When I said it was a combo range he said his company is not licensed for gas appliances and that my appointment was canceled and my service request would be reassigned to a different contractor. Shortly after I received an email from Sears that my technician had arrived at my home. Moments later I received another email confirming that I had accepted the estimate of $100. Moments later I received a receipt for my $100 payment with a note that I had refused service and at the bottom of the invoice it showed a gas appliance license number. Either the technician lied to me or he lied to Sears about his licensure. Either way, I am back to waiting another week for a new company to come out and filing a fraud dispute in my card. Sadly, Sears subcontracts their work so you never know who you'll get. read more

Jesus was awesome. Called me ahead of time as to his arrival, was efficient, professional, courteous and cleaned up after himself. Couldn't ask for a better job. read more

He was here less than 5 minutes, didn't offer a resolution, and my wife is very unhappy to still not have a working oven.

Martin, was rude, arrogant, and was not helpful at all. He had to come out 2 times and both times did not repair anything. He saw there was rust on the machine and used that as the excuse to only charge for his time. Now that he used the word RUST on the warranty claim my warranty is useless and I will now need to buy a new washing machine. Both visits were a waste of my time but he made sure he charged for his labor. read more

Jesse was very knowledgeable, courteous, and showed great professionalism while analyzing our appliance. Well done!

I called and told them my compressor was going out on my frig, which was still under warranty and had been recalled. Tech came outsaid must be a leak not compressor. That night was worse. Charged over $600 for nothing. took 2 more business days and 2 weekend days to get a different guy out, diagnosed problem as compressor. Ordered parts. Original guy came back, replaced. Still did not fix door from slamming or light in freezer even though 2nd guy ordered and was on original work order. Not happy. 2 weeks without a frig and lost food. Sandy K. read more

the Sears technician was both very professional and polite. I would recommend him to anyone requiring a repair.

Mark was very personable. He found the problem immediately. He spent a little time explaining the home and appliance warranties available through Sears. I would recommend him and your company to friends. A very good experience for me having dealt with a knowledgeable and professional technician. read more

Overall a good experience and the washer was fixed. my only complaint is I paid for the maintenance and cleaning and I'm quite certain it didn't get done. The first tech claimed it would get done on the second visit when the part and repair was done and the second tech claimed the first one did it and the rubber lining was definitely not clean after the repair was completed. They do send plenty of notifications and confirmation of the scheduled repair dates. Prices seem reasonable. read more

This service was as a result of another service company not doing their job. I was pleased with Larry's professionalism and understanding of my situation / predicament. I was pleased with the outcome of this service call. Thank you. read more

Our first initial service guy was not very good at all. He did diagnosis the problem to be the drain pump amd he ordered the part. Carlos came yesterday about a week and half later to install the new part. There was still water sitting in the machine so he advised me that it was my responsibility to remove the water which I was NEVER told. Luckily we had a shop vac, Carlos went to another service call so I could remove the water. When he came back to install the part he quickly seen 2 of the shocks had been broke as well. Lucky again he the parts in his truck. Carlos was able to get the washing machine repaired completely and was very professional in doing so. But had the first guy done his job completely it would have saved us and Carlos time. There was no charge to us as I had renewed my warranty in August. Thanks again CARLOS for a job well done!!! read more

Our home warranty sent them out to work on our washing machine. Took them 1 month to get parts and come out to work on it. Guy came out replaced parts and left. I went to do load and it broke within 10 minutes of running. read more

Mark is always professional, personable, arrives when he is scheduled and always keeps in touch on his way. This is the fourth service visit to repair or service my hotpoint refrigerator/freezer.I couldn't ask for a better experience with a appliance service technician. Keep up the great work! read more

The technician complained about the brand, I had to correct his errors, he left screws off and was completely clueless. When he left, our stove was on for a few minutes then it popped really loud, sparks flew and our kitchen was smoke filled with the smell of burned wires. This isn't over. read more

Service man Carlos was rude unprofessional inconsiderate. Poor service Carlos made 96 yr old elderly to sign iPad

Very good service technician. Very knowlegible. Got here on time and was quick in fixing the problem.

We sat around waiting for 2 days straight. Now nobody shows up. They pretty much just take a picture of my driveway and leave. Nobody has left a note on my door. Nobody has called me. Nobody has texted me and said hey. I'm outside your house. Are you home? Nothing and today my father took the whole entire day off. Set home with the door. Open all day to make sure somebody was home and nobody showed up. We have other service technicians in the house right now with the door still open and still nobody showed up. I would like a phone call or something to explain why this is happening read more

If I could give you less than a star, I would. The service was the worst I have ever received. The repairman showed up, recognized the parts were wrong and left. He never returned, but I shortly thereafter received a message that the appointment was canceled and would not be rescheduled. read more

My freezer has been worked on numerous times for the same issue over the last 18 months and each time the repair doesn't fix the problem, I have put in an additional repair request since they say you have 180 days where they warranty their work. The technician has came out several times, and the most recent time replaced the seal of the freezer. That ultimately made the issue profoundly worse than what it was. Now I am being told that the item is no longer covered. In addition, the technician just felt free to walk right through my front door and into my house while I was not there and it was only my wife and daughter inside the house. He did this twice. Unbelievable professionalism and extremely terrible repair service. On top of all that, the warranty company is not standing by its repairs at all and refusing to continue repairs or to replace the freezer as the technician stated it was no longer repairable. So basically, they worked on an appliance multiple times that now they are saying wasn't covered, causing additional damage to where the freezer is no longer usable, and now refusing to do anything further. To be clear, it absolutely was covered as I paid a one time annual payment for a standalone freezer specifically because it was not covered by the traditional Coverage plan, so there absolutely was coverage for it. Next step is small claims court and Better Business Bureau. read more

I had to be rescheduled twice due to their tech being sick just to be diagnosed. Then they ordered wrong part but still have showed up to verify this. They said they came today but I am home and got delivery at3:56. They say they were here at 4:02 while I am still by the door and sent text message to call the number left my technician if I still wanted service today. There was no voicemail and I ran out front and did not see anyone. I called and was told I was not home!! It has already been a month without a dishwasher. Don't use them!!!! I pray that they are removed from the warranty work or I would not have them in the first place. read more

Kenmore Water softener problems called the number for service on the softener. Referred me to another number and I called it. Refer me to another number and they answered but had to transfer me to services. Waited 10 minutes for a live person who told me there were no dates for a service tech!!!! Referred me to the internet to find a local service tech!!!! This is nuts!!! read more

waited 3 weeks to get my freezer fixed,on intial visit service person stated the fan needed to be replaced so the parts were ordered and they scheduled appointment for one week that turned into 2 weeks later -- Sears rescheduled the appointment for a later date. tthree weeks later service person comes and states oh no parts needed to be replaced- just freezer needs to be thawed - had ice on fan. no parts replaced and my Freezer still doesn't work. now waiting a month for service to come back and fix it. read more

extremely hard to schedule an appointment, repair company does not make it on time to scheduled appointments, I've been forced to reschedule several times, and the latest issue is the repair was done, and my appliance is worse off than it was before the repair was made, and I'm struggling to get the repair company back out before all of my freezer food ends up going bad read more

Our service tech was very nice when he came to fix our side by side frigid/freezer. He stated that it appeared that the coils in the freezer were froze up. He had to google the schematic plan of the freezer & removed the back panel inside the freezer. He used a steamer to defrost the coils. He checked before & after temps in both fridge & feezer & told us to wait 24hrs before it should reach to right temps. The freezer has a temp display on the outside panel but he told us it was off by about 4 degrees each. Two days later the freezer is much cooler but still not cold & freezing. The fridge is warmer & the temp on the panel was not changed @ all for both. I tried the online approach but there is no place for needed repair on present claim & it wants an up front payment to schedule another appt. I then called the service number & it is all automated, & kept trying to get through to an operator. I'm not sure what option I requested but finally got a real person .The operator connected me on a 3way call & I finally spoke with the actual service person. He was able to give me another appt date one week from today to fix the appliance. I hope that is actually going to happen he did not give me another service confirmation number. Mean while I'm grateful for my other fridge & freezer. It would be helpful to have an option on line & on the phone to speak with an operator to request repeat service of the present claim. read more

Sears tech replaced a part for our ice maker. He had the part on. hand so repaired it immediately. He was very thorough and gave us suggestions on not only how to improve the efficiency refrigerator buy also the dishwasher. read more

Horrible service. Attitudes and lame service after being out on hold for 45 minutes to an hour. NEVER buy an extended warranty from these people. They pretend your warranty doesn't exist when you need to use it and then when you present your own paperwork proving you have warranty, it magically shows up in their system ..."oh ok, we're showing you did have a warranty now (surprise surprise) but you cancelled it 6 months ago?!" Why would I cancel a 3-year warranty on a $3500 fridge? If I did so, I think I would remember. Additionally, I was NEVER reimbursed for this so called "cancelled warranty". They are just trying to weasel their way out of having to take care of their customers and paying for what they have to. NO WONDER SEARS IS GOING OUT OF BUSINESS!! MUCH DESERVED!!! DO NOT buy a warranty from them!!! I wouldn't even buy an appliance from them anymore! read more