This place is the best! They are fair, honest, straightforward, and knowledgeable. They also find…read moreout your needs to know what they have to best meet that need. (For example, when I've purchase washers and dryers in the past, they ask if it will be a few light loads a week, or if it will be several dirty heavy loads from farming, factory, or construction. Similar questions about what we want from a frig, or how much we'd be putting down a disposal.). They keep records from way back, and will ask how we liked what we bought in the past, and how it's holding up. While they don't have their own repairmen, they contract with someone to provide warranty work. If something is beyond warranty, they will recommend someone, and tactfully steer you away from others. (I trust them in this, as I asked about someone who we had a bad experience with, and was simply told "That's why we don't recommend him."). They are also honest enough to ask about the appliance you own currently and tell you that while they'd love to make a sale, the old one you have is better than anything on the market and worth repairing. How can you not trust someone like that? We've purchased two refrigerators, a washer dryer pair, another dryer because of a move, a dishwasher, garbage disposal, and a huge window air conditioner. Never have we been disappointed with the service. Most recently, we had a control knob on our dryer crack, and instead of ordering one online, I asked my husband to go there and have them order it. Instead, he came home with a replacement, at NO CHARGE. It wasn't under warranty, but it was GREAT customer service. I will stick with them ANY time I need an appliance.

Doesn't even deserve one star, but had to give at least one to write a review. Building a new house…read moreand ordered all the appliances for it from here. The dishwasher, microwave and refrigerator were supposed to be delivered while still waiting for the stove to come in. Only the dishwasher and microwave were delivered - no refrigerator. Found out the owner gave the refrigerator to someone else and had to order another one that will take 2 MONTHS to be in. Unprofessional and unacceptable. Something you would expect from a big chain, not a small town business.

After calling multiple appliance repair places who had a week long wait time, I called ASAP. The…read moregentleman I spoke with (Nick?) quickly diagnosed the issue with my Samsung fridge over the phone. He offered to do a part search that day and if he was able to secure what was needed, they could come on Saturday (in 3 days) and fix our issue rather than doing a service call first. Thankfully he was able to find the part needed as we were leaving town the following week. He broke down the pricing for me over the phone so I was aware of the cost ahead of time. The technician, (Josh I think) was prompt and courteous and completed the job quickly. I'm so happy the other companies couldn't fit us in or I might have never ran across these guys! ASAP will definitely be our go to if we have any appliance issues in the future!

Nick answered my questions and took extra time over the phone to educate me and provide…read morerecommendation. Ultimately didn't have them come out for service, but I would definitely hire them if I need to in the future.

Xavier is the owner. I was thrilled at his professionalism. As I requested an "off the menu"…read moreservice, the fact that he responded promptly and showed when he said he would was a sigh of relief. I was, however, disappointed that no one would step up and be his second in what I'd hoped would be a two-man team. I KNOW he was! This was definitely a team project but, Xavier handled it all! He was a true hardworking, ethical business owner. My request for Unloading Help isn't among his true professional talents. He is skilled at making, building and fixing things. Still, Xavier was kind enough to see that I was in a bind. Trying to find this kind of service HERE while living in Colorado, is frustrating. As he said while he was leaving, "This kind of project isn't what I normally do, but I'm glad I could help you out. Always feel free to ask me if you need something done. If I have the availability, I will help you." The best thing was his follow-up text the next week. He wanted to be sure that things had gone well and I was actually ok. A prince among thieves...is that how it goes? Well, Xavier was a true prince and a lifesaver, for me. Highly Recommend

From the owner: We have very reasonable prices! Communicate well! And the ending results are always great! read more

I had called Premier Appliance Repair to see if they had a part for my washer in stock. The guy…read morewho answered acted like he had no idea how to look up a part, and said he would have to research it and call me back. Guess what; no callback ever. I did leave a message, and also spoke to this same guy; who days and days later; wanted to know what part I was asking about. I told him not to bother.

Raelynn did a great job repairing and cleaning our dryer duct. Very professional and personable…read more This is the second project they have done for us and I highly recommend. Will use for the next home improvement project

Don't call them. They came over to do an estimate, and told me they would have the estimate ready…read morein two days. I needed it for my insurance. After over a week, I get a text message asking me to review the services they provided. So I contacted them. They told me my project was too big for them even though is was just a repair after a sewer back up. All the cleaning and treating had already been done by Servpro. I just needed someone to put my floors back in. They weren't going to notify me that they turned down the job. They were literally leaving me in limbo waiting when they knew right away I needed to contact someone else. Now I'm further behind in my repairs because of the time they wasted of mine. If you want to get your project done in a timely manner, contact a different business even if you have to reach out to a further away one.

called and got a real live person, she scheduled repairman Adam to come the next day to repair…read moreBosch dishwasher. He was prompt, friendly and quick. He had tp order parts which were shipped to our house within a week. he came for second trip to fix, it works great.

From the owner: At Andy's Appliance Repair, we offer expert appliance repair services for Columbia, MO, and…read moresurrounding areas. Family-owned and operated since 1971, we pride ourselves on delivering trusted appliance repair services to get your appliances running smoothly. Our team stocks thousands of parts to meet all your major appliance needs, ensuring fast and efficient solutions. From refrigerators to ovens and everything in between, rely on us for professional, timely repairs. For dependable appliance repair services, call Andy's Appliance Repair today to schedule an appointment and get your appliances back in action!

Just purchased and they installed a Maytag Dishwasher. Worked well until today. Error light would…read morenot allow operation. Called in and they quickly provided a solution on the phone. Dishwasher is running right now. Great customer service.

Carl, Russ, January and John all have great knowledge and our eager to help you with any…read morequestions if it's with a part replacement or if you have overall questions about your unit that's having problems. This is the place you need to call. Five stars all the way!!!

I called Andy's to come out and diagnosis my Speed Queen washer. Scott M arrived and was extremely…read morehelpful and courteous. The professionalism and the way this gentlemen presented himself, I knew I called the right place. He diagnosed the problem and explained everything. He ordered the parts and came back and fixed my washer. Wow what a blessing he is. I could only hope that everyone who you call when you have a problem could sweep in and save the day the way Scott did. I'm thankful.

Easily the worst appliance repair company on planet Earth. We just moved and the new outlet was…read more4-prong and our unit was 3-prong. We replaced the cord but it didn't work. Called Andy's. "Repairman" (lol) told us we needed to use LG screws to connect and had us buy new ones. That's the "service" we received for $169.00. Still didn't work. Called new company. Guy immendately checked the power. Breaker was tripped. Andy's didn't even check the power. Guy laughed when I told him the story about the LG screws. Called Andy's multiple times and was told manager would call back. He never did. Apparently he is a spineless wimp who hides behind his employee's skirts. Stay away from these inept, unethical thieves masquerading as experts in the field.

fast and effective service, would use again. He helped fix the range of my rental property same…read moreday.

Schedule the appointment very easily and fixed the problem quickly. Also very polite and friendly…read moreservice.