By far the absolute best experience I have ever had dealing with glasses. Amanda the manager there…read morewas extremely helpful and definitely knows her stuff.. She was polite and made me feel right at home..I would recommend anyone to go there and see for themselves.. I would also rate it a 100 stars if I could.. Def the best customer service experience I have ever had...

Cindy in the dr office was an absolute pleasure and a great example pf what customer service should…read morelook like. Very friendly and helpful. The other lady working the desk was pretty rude and dismissive. The dr was also very nice and patient. I would come here again.

Scheduled an eye exam and was seen within a minute of arriving. Staff were very friendly and…read moreprofessional. Dr. Boyd, OD was the best. Very quick and efficient and provided excellent information and advice. Associate Natasha was exceptional, knowledge, polite and efficient. So pleased with her service, she really knows what she is doing. Will look forward to working with her in the future. This was my second visit to America's Best and they live up to their name.

I've been here waiting and was early. I understand waiting but I check in and then 30 minutes later…read more2 older ladies walk in and get seen before me. I usually go to North Peters and I'll never come back here! This is the west office I've ever been to! Keep to the correct schedule and not let your friends walk-in in front of guest is a start to fixing my issue!!!

My experience has been great! They were very helpful with…read moreall my questions. I got another exam with this optometrist after getting a prescription elsewhere and when I received the glasses from Warby just wasn't right. The optometrist at Warby re examined me to find the prescription was off and explained what the other never did. Wrong RX was returned and I can't wait to see correctly. Thank you Warby for being so thorough. I did notice the store being always packed and I think they may need a little more help although everyone seemed to be helped. Just to give employees a little break, my suggestion.

I went in for a new pair of glasses after getting my last 2 pairs from Warby Parker online. The…read morefolks I spoke to were friendly enough, but I couldn't help but feeling like it was a car dealership experience, trying to get you to purchase more than what you needed and making certain options sound more like necessities. I would recommend going in-person for any repairs or adjustments you may need after your glasses are shipped to you, but I might stick to making the initial purchase online.

Wouldn't let me return my prescription glasses within a week of ordering them. Didn't have cleaning…read moresolution that day either. Never called me to let me know they had restocked cleaning solution and it's been three months.

I would give zero stars if I could. It's all about the money here. Refused to give daughter monthly…read morecontact, would only do weekly. Pretty sure Dr is getting a kick back. Gave me wrong rx for glasses, would fix it. Receptionist has dyslexia & messed up credit card #. Can only imagine what else she's messed up. Worst eye office I've ever been to!

I updated my review to two stars solely because they eventually accommodated me by providing the…read morecontacts. If you want contacts you will have to be inconvenienced by these inept people TWICE! Plus they bill twice! The doctor is sweet personable professional but not worth the multiple trips. Went back twice and still had to wait for lenses to be ordered. Go elsewhere I certainly will.

Not shocked at all to find their yelp page and see that someone had the exact same problem as me…read more DO NOT come here if you need contacts. Went for an appointment yesterday to get a contact lens and glasses prescription since it was 2+ years from my last and I needed a new prescription to order more contacts. Called before my appointment to ask what my copayment amount would be and was told $15. Had my appointment (which was 30 mins late even though there was no one else there), and it went fine, Dr. Crump was nice but not exactly personable. After he diagnosed my prescription, he sat me down with Melissa at the front desk to get me a quote on contacts. She instead got me a quote on glasses and contacts and kept pushing me towards using my allotted insurance coverage towards glasses. I have glasses and my prescription barely changed for them so I didn't want to get new ones. I primarily wear contacts anyway, and my prescription for contacts was the same as it had been for the past 7 years I've been wearing them. When I told her I don't want to buy anything today, just wanted a prescription and quote, her entire tone changed and she became quite condescending very quickly. She then proceeded to tell me that I have a $60 copayment for a contact lens evaluation. I wasn't prepared for that and was shocked, because I literally called ahead of time to know exactly how much I needed. When I told her that, she said they probably hadn't run my insurance yet, which is HILARIOUS because the person I spoke on the phone (Her name may have been Lisa but I'm not 100% sure) with had to hang up with me, call VSP, and then call me back to tell me the correct copayment. Anyway, had to have my dad come by and pay it (we also decided to buy a 24pk of lenses bc I really needed them and they said the insurance covered it all but $20). We went home and I reviewed the invoice they gave me and was shocked to see that they charged me $60 for a contact lens FITTING. I've only ever had 1 fitting, which was when I was 14 and they have you try on the contacts and learn how to take care of them and such. I had no such thing done at this place. The doctor asked what contacts I wear, I said Acuvue Oasys and he said Ok. There was no putting contacts in my eyes or anything. So, we called VSP, who was shocked that we were charged so incorrectly. Not only for the "fitting" but also for paying $20 for lenses because I apparently had $80 more dollars of coverage towards contact lenses. My insurance representative also told me that they had sent an authorization over with detailed coverage information prior to my appointment, so there was no reason I should've been charged incorrectly. She called them but they didn't answer so she left a detailed message explaining the coverage and left a number for them to call us back. Shocker, no call. So my dad and I just went over and walked in today with our invoice and receipt. We go up to the desk, explain the situation to Melissa and Lisa (I think was her name), and Melissa rolls her eyes and says that you'll have to wait for Karen to get here, she can explain it to you better than we can. Karen walked in a few minutes later. I caught Karen in a couple lies that put this practice in quite a bad light. We start to explain the situation and bring up the fitting and how I've only ever had 1 fitting back when I first got contacts. She starts to say that well technically when you put contacts in your eyes it counts as a fitting. I NEVER PUT CONTACTS IN MY EYES HERE. there was not even an offer to try them on. Again same exact prescription I've had for years, so why would I need to have a fitting?? I told her that I did not try contacts on and to go ask the doctor if you don't believe me. She stuttered and said well you got a prescription. She next said "I don't know what to tell you, we charge all VSP users for a fitting anytime they get contacts." My insurance company told me there is no reason to get a fitting everytime you get a contact prescription, and that they will be investigating this office to find out if they are fraudulently charging both patients and VSP themselves. Karen proceeded to tell us that Melissa did charge us incorrectly for contacts and that I should not have had to pay anything for contacts because they were fully covered, and that all they could do was refund us the $20 we payed for contacts and charge it to my insurance instead. Overall will not be coming here again. Me and my entire family of 5 will be looking for a new optometrist, and have filed a grievance with VSP.

Excellent customer service. We had an eye issue and are from out of town. They got us right in and…read moregot it figured out quickly so we could go on with our vacation. Molly was phenomenal!

So this the 3rd this has happened to me. They told me they would text me when the glasses were…read moreready. The first happened last year, I haven't heard from them in a few weeks, once I finally called they said the glasses have been ready and they texted me. The second time was a month ago, same story. This time I told them NOT to text but to call me. My wife called yesterday and they said they were ready. When I picked them up after sitting for 11 days, they did text me. I made it clear to call and NOT , I asked why you didn't call me, they said the sales person forgot to put on the pickup slip. This is the last time I buy from LensCrafters !!

I'm astounded by the 5 star reviews. While still sitting in the waiting room 30 minutes past my…read moreappointment time, I remembered that I was going to find another optometrist after my last visit for an eye exam since they couldn't keep their appointment time that time around either. This time it took 85 minutes to see the doctor for simple eye exam for glasses. The actual eye exam took about 6 minutes. I can't think of any reason to come back here other than forgetfulness. Hey siri, remind me a year from now to find a new optometrist.

Amazing, friendly staff.. and Dr. (Mrs.) Presson is amazing. She is thorough and goes through…read moreeverything with you with no rushing. They have the latest and greatest technology equipment -- I wouldn't go anywhere else but here!

Hello I just wanted to complement your store associate named Baylor at the store on Washington pike…read morein Knoxville Tennessee. He was able to help me with my concerns on some glasses I needed to return and he answered my questions as to the better lens and questions with my insurance. I ultimately returned the original frames with lens that I purchased for the better lens to go into my older frames. It really meant allot to me that he went the extra mile to help me understand what my choices were. Baylor was a wonderful representative for your company and I just wanted him to get the credit he so deserved. Please thank him for me for all his kindness and help!

Fast and easy! We were in and out, the doctors were great and we had a great young lady who helped…read moreus pick out glasses.