Be aware that the owner of this company attempts to charge a 10% Federal Tax and charge NC Sales…read moreTax based on the county where he resides as opposed to the county where the work is being performed. When questioning the federal tax, he stated, "tell that to uncle Sam and the cost of doing business within the state of North Carolina as a sole proprietor."

Very good. Efficient and very reasonable. Maintained good contact! Worked quickly and efficiently…read moreand explained clearly what the problem and how to avoid and reoccurrence.

In a world where customer service is long forgotten, your faith will be restored if you ask The…read moreAppliance Repair Guy to fix your appliances! My Maytag Dryer had needed some attention and I cannot tell you how surprised I was to find out that quality workmanship and EXCELLENT customer service are alive and well. Business goes where it is invited, BUT it stays where it is best treated!

My dryer stopped producing heat and it continued to run. This was a fairly new dryer so you can…read moreunderstand my frustration. I sent a message before 8am on Monday morning. I received a phone call not even 20 mins later, putting me on their books for the next day! The representative on the phone was so friendly and professional. She took my information. She gave me a 8-5pm window, but the next day, they arrived by 9am. They texted in advance. Talk about fast service! I wasn't home, but my parents were beyond impressed by his knowledge, experience, honesty and thoroughness. He took pictures along the way and was diligent in documenting the issue. The fee was very reasonable. He takes all forms of payment. A detailed invoice was provided via email and text. Hire this company! I most likely will go to no one else from this point moving forward for my appliance repair. Dryer works like a charm now.

We have had Nicolai come out twice now to help with our dryer, and both experiences have been…read moreexcellent. He is always kind, knowledgeable, and professional. He took the time to explain what was happening, answered our questions clearly, and made sure everything was working properly before he left. It is such a relief to find someone who is not only skilled but also trustworthy and respectful in your home. We truly appreciate his expertise and would absolutely recommend him to anyone needing appliance repair.

Ali came over and worked like a champ. He took apart our agitator and ordered us a new oneread more

Best customer service and delivery of a major appliance (refrigerator). Took time to deliver and…read moreset up properly and make sure it was all working. Even willing to remove doors to get it where it needs to be (the other stores won't do that!). Don't mess with the 'big box' stores, F&H has them all beat in knowledge and courteous staff that go the extra mile. Mind you, they only carry GE appliances, but do your research of what you want and they will order if they don't have in stock. You won't be disappointed.

Purchased a refrigerator this week from F&H and what a wonderful experience from start to finish…read more 1 day delivery and friendly, fast service from sales to delivery. I am recommending you to everyone I know. Also happy to buy local. You have a new very happy customer. Thank you so much.

Nice people; came promptly and advice was sage. Repair didn't go well but that was because the…read moreproblem was atypical and difficult to identify.

Quick and on time. Quickly diagnosed. It was the TV and no fix. But we knew…read more Knowledgeable and professional.

Arrived when scheduled, told me what he found, what it would cost. Followed up with the cost, and…read moreabout when the part would be here. Called to schedule completion of the job. Arrived and completed the repair. Reliable and dependable.

We had an ice maker that had been on the fritz for a while. Stan came out the day after I called…read moreand took a look at it. The problem involved replacing several parts that no longer functioned and a plumbing issue so it wasn't a straight forward fix. Stan was very persistent and got it fixed. I was very impressed by his friendliness and professionalism. My dryer out and Stan is coming over tomorrow to straighten it out. Having someone you can have confidence in and trust is great!

Did diagnostic to determine problem. Very personable and friendly. Fee was reasonable for coming on…read morea Saturday.

Great service. David was great. Clear. Talked me through the problem. Even helped troubleshoot a…read moresecondary issue. Will definitely keep his info on file for future needs.