Amazing service done by these guys. Car was done in a timely manner which surprised me since I went…read morethrough insurance and it looks amazing! Had random pretty bad scratches all around the car and it now looks flawless. They were great on communication and great with all the questions I had. I have had some bad experiences with body shops with previous cars but I truly recommend this place. All of their work is warranted which is a super plus. Will definitely be returning for a few things left I need done on my car.

My family has been doing business with Northwest Autobody since the 1980's, and we just can't say…read moreenough good things about this auto collision repair shop. It seems about every other year someone bumps into one of our cars, and Northwest Autobody has us covered. This is a small, family owned shop that has been handed down from Larry, to Jeremy Stanek, and both of them have been nothing but stellar to deal with. My family knows the car business inside and out, and the quality of work and detail at Northwest Autobody is unsurpassed in Skagit County and beyond. My car is always done on time, or ahead of time, and if I have an issue with anything they fix it right away. Jeremy makes handling the claim easy, and they often go above and beyond to make sure the customer is happy. Great location as well in old town Mount Vernon and easy parking, I can drop my car off and just walk home. Five stars and beyond, Northwest Autobody raises the bar for quality auto care and customer service done properly. Thanks for being there for us!!

I brought my 2009 Hyundai Elantra in for the first time this past Wednesday for diagnostics and…read moregeneral repairs. I was blown away, instantly, by the customer service. Every. Single. Person. I. Encountered. Made. Me. Feel. Welcomed. That is the #1 reason I will continue bringing my car here. The second reason specifically is Tonya She sent me the estimate for repairs and the full inspection report. Then, she gave me time to review and digest it all before calling to discuss and answer any questions I had. Not only that, but later when I called back with my spouse on the line to ask questions also, Tonya was very good at helping us prioritize things from the list of repairs. I love this place and I am also thankful to Hyundai of Skagit for recommending Burlington Automotive when they could have just left me to figure it out as they had no appointments as soon as I needed. I see why the review ratings are so high for this awesome establishment! They are well deserved.

I am writing this on behalf of my mother in law. She has been a long time customer here and never…read morequestioned the service. She recently brought her car in for an oil change and they brought up a few other items that she should take care of, one of them being her brakes. The CSR gave her a form that listed she needed pads, rotors, and calipers to the tune of +/- $1,800. Thankfully my son was with his grandma and the suggestion of calipers struck him as odd. I am a mechanic so they had me take a look at the information provided. The Burlington Automotives mechanic that did the inspection on her car did call out her brake pads(and a few other small service items), but did not call out rotors or calipers. I did a brake job on her car and, indeed, it only needed pads with the rotors being perfectly smooth and within spec. The calipers were also in great shape with the dust seals still attached, no cracks or anything like that. We went to talk with Louis, the Store Manager, and he first said that pads and rotors are often changed together and thought it was weird the mechanic didn't call out the rotors. I stated it was because the rotors are fine. I asked about calipers and he went into a story about them potentially seizing if there is wear, again, not called out by the mechanic and the dust seals are in great shape. He then said that the CSR was "new" which is a cop out. If the person is "new", they should have oversight and that still doesn't explain how the mechanic got it right and the CSR got it wrong. When I asked what thier policy is for the hand off of information, he said the CSR should take exactly what the mechanic says BUT rotors and pads go together because It can cause uneven wear, we also dont turn rotors, we just go new. It is a real shame because this sort of things gives all mechanics a bad name. To be clear, the actual mechanic's report was on point and I think he was a fine mechanic. The CSR and Store Manager, though, should be ashamed of themselves At the end of the day, they tried to screw an old lady out of a bunch of money. Louis barely apologized, trying to make every excuse he could to get out of admitting they wronged her. They didn't have her best interest in mind.... do they have yours?

Stay away from this place they treat people with lack of respect and honor…read more I can't believe people can still treat humans differently for social class or race. I am very disappointed on this people. They treat their clients well but wait to you see how they treat their own staff or people that supply to them. And even some people won't get the service because they are way behind schedule. Reasons they don't treat their staff with love.

Central Collision recently just did some body work on my fathers Honda Ridgeline. He was so happy…read morewith the work done that he called me raving about how nice the people where and how good his truck looked inside and out. Now if you know my father he is pretty picky and this doesn't happen often. Thank you Central Collision for taking care of my father. We will use you in the future and refer your company out.

From the moment I called to schedule to the moment of bringing my car home, Protech handled…read moreeverything extremely professionally; they got me an appointment efficiently and got my car finished quickly with awareness that it's my only vehicle. As someone who is totally clueless about cars, they were honest about what was essential versus non essential to repair so I could stay within budget and they answered all of my many questions thoughtfully, thoroughly, and with kindness. Protech mechanics made sure they didn't miss anything through their detailed inspection and diagnostics. They did not try to pull one over on me and upsell like many mechanic shops do. The cost was completely reasonable given the cost of parts and time for repairs. Additionally, they were not just going through the motions of their job, they really went the extra mile (pun intended lol) picking me up so I didn't have to walk to the shop to make my payment and get my vehicle. They go above and beyond for their customers. Everything that needed repaired with my car was repaired, I got to ride with the mechanic to ensure it was fixed and ask any last questions, and overall could not be more satisfied with this experience. I will absolutely be returning for all future services!

took the car to Protec for a replacement of a timing belt & water pump…read morestandard maintenance. They had it for 2 days and when I got it back there was a heavy vibration and howling sound. their 90 day warranty was not honored as they said for another nearly 1,000 which was already payed the first time. I took the odometer reading before then after,as there was 12 miles they put on. I paid 2,850 to have it done right by a car dealer. $3,850 total. Motor mount was left loose,engine was drifting which caused axle breakage.

Best body shop in this area. Great work and easy to deal with. Look no further for auto body paint…read more& repair.

No one likes to deal with damage to their car. So having an auto body shop that can do superior…read morequality repair while offering prompt friendly service made the process most welcome. Highly recommend

I had a tiny Stone in my wheel/brake system and it was squealing badly. I stopped in at Mark's and…read morein 20 minutes. They had the car up in the air and removed the pebble. They didn't even charge me. Now this is great customer service. Highly recommend.

I had my truck in for a distributor repair, and I couldn't be happier with the service. The shop…read morewas professional, knowledgeable, and took the time to properly diagnose and fix the issue. They did quality work, communicated clearly, and got my truck running right again. It's refreshing to find an auto shop you can trust. I would definitely recommend them to anyone looking for honest, reliable automotive repair.

I took my truck in for intermittent stalling and rough idle issues and paid $240 for diagnostics,…read morebut left with no actual diagnosis or path forward. The main recommendation I received was a PCM recalibration recall related to random downshifting into 1st gear, which is completely unrelated to my stalling issue. They also told me to reinstall the OEM throttle body and intake, even though the problems originally started while the truck still had the factory parts installed. I only installed quality OEM+ aftermarket parts afterward while attempting to troubleshoot the issue myself. To make matters worse, they recommended a rear differential fluid service and used the attached fluid sample as justification, despite me having personally changed the fluid only ~2,000 miles earlier. When I mentioned that, I was told the truck may just be a "lemon" because it already had multiple issues. Overall, I left feeling like they were more interested in upselling services than actually diagnosing the problem.

They worked hard to ensure I was a satisfied customer at the end of the day and that is a quality…read moreservice which is rarely seen

Excellent service and very kind staff! They fixed the loose underbody cover on our Jeep at no…read morecharge. We truly appreciate their kindness and will definitely come back if we ever need car repairs again. Highly recommended!

Love Zap! Great customer care and fast, reliable service. They already handle everything for me…read moreon my 2017 F350, but I got into a jam with my brand new 2026 Sprinter Van (too much oil) and they took care of me right away ensuring I had the correct amount of oil (no dip stick in the new vans). Highly recommend!