Where to start? Bought a new Tiguan from VW in Burlington and it was sent here for paint…read moreprotection film (ppf). They did not wrap corners, cut out carrot shape "v" in edges, and it was yellowing within 6 weeks of application. I asked for a refund, which they said they mailed to my home. A week later I had not received it and was told it's at VW waiting for me. The most unprofessional and unskilled labor I have had to deal with in a long time. If you buy from VW take on own. They clearly don't care who does after market work for them.

Rpm did a wonderful job repairing my car after a hit and run. Rich was really helpful and good at…read morecommunicating with us. They also returned my car squeaky clean and as beautiful as ever. Thank you guys for your awesome work.

They took over a month to fix my front end and stole my tire and just threw on the spare thinking I…read morewouldn't notice I don't recommend this shop to anyone. They are liars

Dally's provides quality service and good prices. Have used them for years and would always…read morerecommend them

Caliber Collision provides exceptional quality and professional services. From start to finish, I…read morewas impressed with their expertise, efficiency, and attention to detail. Thank you for your skillful and experienced care on my vehicle. 5 stars!

Caliber Collision is the nation wide franchise I trust to take care of of my family autos whe body…read morerepairs are required for a myriad of reasons. Since moving from Cary,NC back to the Pacific Nortwest the Burlington,WA location has been the go to shop for vehicle body work repairs. The nation wide work guarantee is of great value to me. Manager Guy has been with Caliber Collision for more than two decades. He along with Mark another expert are mentoring Guys son and teaching him skill sets that proving exceptional results. Think again if choose to take your autos elsewhere. I have been a USAA member since I was at the US Naval Academy in 1977. USAA chooses Caliber Collision to repair Active Duty and Veteran autos. Should you? Scott D Waddle CDR USN Ret Lynden,WA

FINAL EDIT: the door the shop repaired on my car seems to have a small leak in it after the work…read morewas completed. I'm having to take my car to another shop to get additional work done. EDIT 3: This is the worst repair shop I've ever had the displeasure of working with. Save yourself the worry and trouble. At this location, they won't speak to the things they deliberately did. They won't be accurate and honest. This shop will leave you feeling disrespected, and like you can't trust the work "they did" on your vehicle. DON'T GO HERE! Especially if Andrew Z is the one working. They will start name calling the second you say anything they don't 100% agree with. I wouldn't trust this place with my car ever again. The bad communication mixed with bad turn around times for car repairs, makes me not trust the quality of the work completed. Andrew made an already stressful situation ten times worse. Maybe if we have to go to the extent of name calling.. we should probably just take a deep breath? Not talking was also an option... he kept saying slights and insults at me while I was trying to complete my checkout process with the receptionist. Upon further review of my car, there was loose wires left in the floorboard of the driver side of my car and some weird sticker stuff I had to peel off my back window. Maybe Andrew should have spent less time berating me and more time getting my car ready for pickup. EDIT: I couldn't reply to Jessica, so I'm editing my reply. By trying, she means they called me one time and left a call back number that doesn't route me to them. I've called that number back multiple times, it routes me to Andrew. Not exactly the person I'd care to ever speak with again. EDIT 2: called again, still no response from the GM. Not sure how hard they're trying to get in contact with me if they aren't returning my calls!

Amazing work! My Tuscan is only a couple years old and was…read moredevastated when it was T boned by someone running stop sign. Gerber collision did an amazing job. Everything looks spot on. The paint matches to a T, and the parts (doors, ect) line up perfectly. Such quality work in a surprisingly short amount of time, considering all that needed to be done. Gerber was great with communicating the car's progress via biweekly texts and answered any questions and addressed my concerns very patiently. I'm also very relieved to know they warranty all their work and they have shops all across the US just in case I need them when I return to Florida Thank you Gerber! My Tuscan looks better than before the accident.

Do not bring your vehicle here. This shop is poorly managed and, based on my experience, I would…read morenot recommend it. We brought in our 2500HD Silverado to get an estimate for bodywork and an airbrushing job that was going to be covered by insurance. The truck was dropped off specifically so they could prepare an estimate for the body and paint work. Instead, they sent us an estimate for nearly $15,000 that barely addressed what we actually requested. It was filled with miscellaneous mechanical items that either weren't needed or made no sense. For example, they tried to charge for transmission filters and fluid even though the service had just been completed. On a 2500HD Silverado, there are two transmission filters, yet the estimate only listed one. They also wanted to replace the brake rotors simply because they had surface rust, which is completely normal on a vehicle that isn't driven every day. We immediately contacted them and explained that we wanted an estimate for the body repairs and paint work, not unnecessary mechanical repairs. Despite reaching out repeatedly over the course of several weeks, we never received a revised estimate. When we decided to pick up the truck, things got even worse. Our calls and texts went unanswered. We eventually drove two hours to the shop during their posted business hours, only to find it closed with no way to retrieve our vehicle. After more attempts to contact them, we finally received a text saying we could pick it up two days later. The lack of communication, the questionable estimate, and the overall unprofessional experience made this one of the worst experiences I've had with an auto shop. Based on my experience, I'd strongly recommend reading the other negative reviews before deciding to bring your vehicle here. We took this truck to a different shop and they saw the estimate we were given and said it complete nonsense what they were trying to bill us for.

Came for accident repair, rust repair and paint job. My vehicle is two different colors and no one…read morewill communicate with me. For the amount I paid, the quality of work is pretty sad. Don't get me wrong, the guys are super chill but lack professionalism. Frankie, I have that 100 still. I'll get it back to you when my car is one color, with no bubbles, drips or missed spots. You should have my number.

Amazing service done by these guys. Car was done in a timely manner which surprised me since I went…read morethrough insurance and it looks amazing! Had random pretty bad scratches all around the car and it now looks flawless. They were great on communication and great with all the questions I had. I have had some bad experiences with body shops with previous cars but I truly recommend this place. All of their work is warranted which is a super plus. Will definitely be returning for a few things left I need done on my car.

My family has been doing business with Northwest Autobody since the 1980's, and we just can't say…read moreenough good things about this auto collision repair shop. It seems about every other year someone bumps into one of our cars, and Northwest Autobody has us covered. This is a small, family owned shop that has been handed down from Larry, to Jeremy Stanek, and both of them have been nothing but stellar to deal with. My family knows the car business inside and out, and the quality of work and detail at Northwest Autobody is unsurpassed in Skagit County and beyond. My car is always done on time, or ahead of time, and if I have an issue with anything they fix it right away. Jeremy makes handling the claim easy, and they often go above and beyond to make sure the customer is happy. Great location as well in old town Mount Vernon and easy parking, I can drop my car off and just walk home. Five stars and beyond, Northwest Autobody raises the bar for quality auto care and customer service done properly. Thanks for being there for us!!

My back window got broken out of my car and some body work needed to be done. With all the body…read moreshops around bookbinding months ahead I was so happy to here that this place could fix my car. They did a good job I thought by looking at it. After returning home I found glass throughout my car and now every time I open the hatch small pieces of glass can be heard rattling around. Tried to contact the shop about that and questions about the billing, but they never returned my calls. Apparently they double charged for much of the labor and wouldn't submit any paperwork my insurance company asked for so my insurance wouldn't reimburse me for the work done. These folks seem helpful but beware.....wolves in sheeps clothing. Go elsewhere.

Juan drove to the gas station our car was broken down at over 15min from his shop and had us up and…read morerunning within 5min. He went above and beyond, this was a miracle for us! Thanks Juan!!!! -Mariel

Garth came to my house and took on a very tricky door ding. He brought it back to near perfect…read morecondition without the need for paint. He also did two other dings while he was there. I wouldn't hesitate to call on Garth again if I have a need. The man is a magician!

Dunno, he always wasted my time and I talked with him on the phone and he requested photos and then…read moreturned down the project. Silly and annoying Beurgious only taking on Tesla cars and no other clients. He called me and requested more information after declining the work. His statement "never been his customer" is true because he refused the work. Although if fits his description of paintless dent repair. Small crease caused by shopping cart or door ding no paint needed.