Horrible experience. I ordered a very very simple powder room fixture that the web site said I would have in 4-7 business days. When I called to check why I hadn't received a shipping confirmation, they said the manufacturer was shipping it and that it was "made to order". Ridiculous. Nothing of the sort was ever said when I ordered the fixture. Find somewhere else to get your lighting. read more

My review of SL is only for their service and parts. Their fixtures are pretty awesome-looking, but are mostly out of my price range. I dropped into SL during my lunch break. The purpose of this trip was NOT to browse, but only to find a strange light bulb that needed to replace a burned-out one in my condo. The guy at the service desk was extremely helpful and patient. He also offered to store the part number under my profile in their database. When another bulb goes out, I can simply drop my name. Nice. read more

Didn't want another day to pass without letting yelpers know how awesome of an experience I had with Sean @ the downtown store. After a couple of other lighting stores near my home were completely unhelpful in my quest for a chandelier part for my sloped ceiling, I called Seattle Lighting and Sean answered the call. Not only did he know what I needed, he said he'd gladly give one to me. You heard that right.. give as in gratis! I really pushed my luck because after checking, I realized I needed not one, but two. So I went in the store the next day, let Sean know that I needed two, and he checked for a few minutes, and found me a second one. When I asked what I owed, he still said I could just have them. Can I tell you how much of an internal happy dance I was doing....come on now, who doesn't like free, especially when it's something you truly need?!?! Thank you Seattle Lighting for having such an awesome colleague in Sean. He totally made my Friday afternoon. p.s. He also put in an order at my request for specific lightbulbs that I needed in my chandeliers to the Sodo warehouse. By the time I got there, my order was ready for pick up. Easy peasy....I did have to pay for those ;-) Thanks again....Seattle Lighting & Sean totally rock! read more

Long story short, mum purchased a lamp. I cut open the box and packing to assemble it, and accidentally sliced through the power cord. I brought it back to the store, expecting to have to pay for a replacement cord, or even a new lamp, for my dumb mistake. The manager spent 30 minutes re-wiring the lamp for me right there in the store, and refused a tip for his time. Thank you for doing more than you had to, top shelf! read more

Great service. I got all the help I needed to order my fan. The sales person knew a lot about what I needed for my high ceilings and to get the air moving. Very impressed. I special ordered my fan and got a call a couple weeks later when it was in. I ran in and just picked it up. No sweat! The only reason I can't five star it is very selfish...I HATE DRIVING TO EVERETT!! Can that traffic get any worse? read more

Amy went above and beyond contacting manufacturers and locating a part for my old rotary dimmer. Outstanding, efficient service. I'd definitely go to Seattle Lighting for other lighting needs. read more

This is the best lighting place in Kitsap County. The staff is professional, knowledgeable, and courteous. They are able to make custom orders for you if you don't have what you need in stock. The selection is well organized and varied, so if you're looking for something modern or classical you can find it there. Definitely will be returning to change my hallway lights! A++! read more

I am blown away that someone at SL doesn't look at these reviews and make efforts to improve their customer service. Every time I go in, I vow that I will not return because their service is the worst. There is no service. No one ever acknowledges you -- not when you walk in; not if they pass you in the store. If you ask for help, there is a definite sense, literally with everyone that works there, that you are putting them out. The reviews pointing this out, go back a few years. They, clearly, do not give a "blank.." I was there today, and it was just as bad, if not worse. I truly vowed, today, that I will never step foot in there again. read more

If this isn't the most complacent, smug business in Seattle I don't know what is. Someone in upper management must have given the stern directive that customer service is a LOW priority. If you want to see a good selection then do so and then take notes and buy the stuff on the Internet. And if you are patient enough to wait for these snobs to help you...and you do decide to pay their exorbitant prices,,,be prepared to WAIT...because non-rush orders take over a month and they do NOT like it when you call to ask about order status. read more

I had anticipated giving them a five-star rating initially, as we had a wonderful shopping experience with them. Helpful, knowledgeable staff, good prices, same-day availability, everything looks great after it was installed. Unfortunately, the five-star rating only applies so long as everything goes perfectly. If you have any hiccups (say, a broken piece that needs to be replaced), they completely fall apart. The knowledgeable staff suddenly doesn't know anything about anything, everything is a mystery, and their only suggestion is to sit around and wait for the problem to magically resolve itself. Really disappointed, and as I get on Yelp, I see that a number of other people have had this same experience. Even more disappointing. I highly recommend their products, but I can't recommend their customer service. read more

Seattle Lighting has a wonderful assortment of contemporary lighting. You will not find this type of lighting in any other stores, It is displayed beautifully giving special attention to how it could be used. They back their products and I have never had an issue with returning anything. Staff is very helpful. I have found them more than respectable, but I need to give you a heads up to ask for Sean. Sean has been there for years and knows all products and possibilities. He is very courteous and goes out of hi sway to make your shopping a pleasant experience. Kudos to Sean! read more

We are remodeling our home and needed help from a lighting designer to pick the right fixtures for the entire home. Seattle Lighting offers consultative services. However, after I left my number with them several times (including voice mail for Stephanie who is supposed to be in charge of this) they never returned my call. I am taking my business elsewhere. I am always stunned how little retailers care about customer service. I am picking an independent consultant and will order everything from Amazon. read more

We needed sconces that can turn on and off individually, and we bought the only pair they carried. Good thing I liked them cause that was the big choice. Parking was bad, even on a Saturday morning, and we were blocked into the parking lot and had to go back in and ask for the car to be moved. Then we had to wait for endless trains to cross to get TO and FROM the warehouse where we had to pick up the fixture. I can't imagine what a headache it would have been on a week day. But all in all, the staff was quick and helpful, and I think we'll be happy with our purchase. read more

I've been in your store for over 30 minutes looking at lamps. Nobody has offered to help me with my purchase. I'll shop elsewhere. Crappy service read more

We've been frequent customers of Seattle Lighting over the years but never again. We went in this afternoon and it was deserted. There were a number of staff working on renovations and one guy behind the counter playing on his cell phone. No one approached us and no one could be bothered to help us, so we walked. read more

Our contractor suggested we go here and we're very glad he did. The staff is friendly and they have a great selection, including lots of handle pulls. We were most impressed with the service we received from Cody. He was knowledgeable and gave us several suggestions, but he also gave us no pressure. We've been back several times and Cody always greets us warmly. We appreciated that they did not breathe down our necks while we were contemplating our choices, but we were easily able to get help when needed. read more

I came into Seattle Lighting looking for a way to make my dingy office look brighter and cuter? Beth was wonderful to work with. All the staff were helpful, knowledgeable and not pushy at all. I ended up getting some adorable lighting options (including some really pretty lampshades) for a reasonable price. My office is actually a warm cozy space I want to be in! I would definitely recommend working with Seattle Lighting and Beth. They are the best! read more

This morning we went to Seattle Lighting store looking for reading lights, ask for help at the counter, the kid told me check on our website, he was standing in front of the computer, can you show me in the store, he told me I can check on my phone. I just told him, what the great service. This was the worst service ever. Don't bother shopping there. I was forced to check one star to post this review. read more

I will say I think they have a good selection of lighting at reasonable prices. Like many other reviewers, I found that the service leaves something to be desired. No one acknowledged my presence or asked if I needed assistance. When I selected something to buy, I stood at the upper service counter for quite awhile while the salesperson attended to another customer. What bothered me was that at least 2 sales people at the lower counter could see me but never bothered to offer to ring me up. When I finally went down to the lower counter and asked if they could ring me up, a salesperson said, "Sure." I was amused because at the end of the transaction there was no thanks expressed in any form (spent $218). Didn't feel valued at all as a customer, so I will spend my money elsewhere next time. read more

Went to Seattle Lighting (as opposed to a box store) to get good professional advice. Was quoted a price for power strips and placed the non-refundable order. After I picked it up from the store, my contractor pointed out that the strips were missing key parts. The cost of the additional parts required to make them functional EXCEEDED the initial purchase. Would never have bought them if full price had been disclosed. Feel Very poorly served. read more

Horrible service and mediocre products. Had an issue with two lights I bought from them. One stopped working after a few month and the other light even caused to trip a circuit. Had to call an electrician to find the issue, which cost me $210. Every time I talked to Seattle Lightning they promised to call me back, but they never did. Will be shopping for lights somewhere else net time. read more

I was down in Seattle shopping for my bathroom renovation in Vancouver, BC. They didn't have the specific LED light fixture I was looking for, but they special ordered it for me at a very reasonable price and held it for me until I could get back down to pick it up again. Smooth, easy, and pleasant. And, they have dedicated parking. read more

After visiting this store during a peak traffic moment, nearly concluding that customer service wasn't the best (instead of allowing that the service team might be overwhelmed), I came back at a quieter time. The help I ended up receiving was top-notch. I was working on a remodel and needed some signature lighting for the dining room, living room, and bedrooms. I'm absolutely no pro at this, my house in Seattle being the first I've ever owned, and Mark Williams calmly walked me through the store, asking lots of thoughtful questions that helped me think about what I really wanted. He also respected my budget, steering clear of high-priced products when alternatives would work just fine. The result is beautiful lighting in every room Mark advised me on, and my wishing that he'd made selections for the whole house. I recently came back when I decided to redo the outdoor lighting, and of course he steered me away from one package that didn't quite work, and onto something that looks fantastic. I'm grateful to Mark and the professionalism throughout Seattle Lighting. Many thanks to all of you! read more

It looked promising from the street. Upon entering, you are overwhelmed by the huge selection. Many LED and CFL fixtures. Several more traditional and retro fixtures are present as well. There were house numbers, locks and door knobs. We walked around the store for about 30 minutes. Lots of high end lighting and sale items. What there wasn't was help. Three other people were shopping in the store. Four or so employees were present and never asked if we needed help. Maybe I'll wear flashy clothes and a big watch next time. I'll chalk it up to a bad day and I'll go back. As they had a big selection. read more

Excellent in store selection plus what seems like an unlimited number of catalogs extending the selection even more. My purchase earlier in the month included both an in stock and custom order. The custom order only took about 8 days to come in. The selection and price were very good, however, the service was the best. Knowledgable and patient with no pressure. I am sure all the staff is good, but I recommend you ask for Carlos. He will spend the time giving great suggestions until you are satisfied you picked the perfect light. read more

I brought a specific led bulb in last week to find specific track lighting for my new home. Beth helped me out with several different options. With her and the help of two other employees I found what I needed and exactly how I'm going to install it. I was reading the previous reviews about customer service and thought that I would add that my experience was great. read more

My husband and I are remodeling our home and had never shopped for lighting fixtures for bathrooms, hallway, or dining room. Beth was so helpful - within 10 minutes we'd been schooled in the basics, she provided great recommendations and considerations, printed out our list of considerations, and we even made one purchase on the spot. They had an incredible selection for indoor and outdoor and was surprised that they had a larger range of price points than I'd expected, many comparable to Home Depot or Lowe's, but much nicer. Will definitely return and recommend to friends and family! read more

I spent 20 minutes at the parts counter while one of the attendants looked for a LED bulb. Then I was given the wrong bulb and had to return the next day to exchange. The new person found the correct bulb in under 5 minutes. You need to put people who know what they are doing behind the counter. I then purchased a dining room chandelier from a model displayed in the showroom, and 3 weeks later when it came in it was the wrong one. Turns out the floor model had been tagged incorrectly. Ordered the correct one and 2 weeks later was told the factory no longer made that particular model. They offered the floor model for $25 less. By then I had moved and they said they could ship it for a charge. After I reminded them of their mistake they said okay, we'll ship it for free. Needless to say I told them to keep the chandelier, it wasn't worth the trouble, especially if something went wrong with the shipment. A very inefficient and poorly run operation. They don't have a clue how to make something right with a customer. I would go to Lowe's and find less expensive products. And better customer service. read more

Reviews around customer service were not the best but figured I'd give it a shot. Went in today on a Saturday thinking it would be packed, but it wasn't. There was a guy behind the counter who didn't even bother to acknowledge me when I came in and he didn't look busy. So I started looking. Found a few things that might work. Wandered the entire store and not a single person said hi or asked if they could help. Saw more people behind another counter. They were super busy chatting with each other. So I guess in this case I should have listened to the reviews. I went to Harold's in Wallingford instead. They are not the friendliest people but they always help and I found a great fixture. read more

Great showroom and service. Horrible service after that. Have to go to the clearance center to pick it up and your lucky to get one dirt slow worker to help you. Utterly ridiculous and when I informed the showroom they are aware of it but they said "higher ups won't do anything about it. " good luck picking up what you order in less than an hour. read more

Completely incompetent would be a soft way of describing the people who work here. Unable to answer even the most basic questions with confidence. Every item we wanted was back ordered (until May?) Are you effing kidding me? This is why we have Amazon. Places like Seattle Lighting are short for this earth. And that's a good thing. read more

Sean Hoekstra, Assistant Showroom Manager, is definitely a "bright fixture" at Seattle Lighting. His product knowledge, thoughtfulness, creativity and willingness to follow through is fantastic! His outstanding level of customer service is top notch. read more

I was looking for a lamp (Macy's etc.) and I just found out they have great selections here. I bought a small lamp. Definitely going back.

Why is the service so poor in Seattle Lighting? Over the past six years I've been to several--Lynnwood, Silverdale, Seattle, and right now, Everett. Not once have I been approached by a salesperson. Not once! And I'm a normal looking person. Just now I walked through the Everett store. Two workers were conferring over a computer; neither looked up when I walked past, looking at lights. Someone in the back office is chatting with a police officer, socializing. This must be company policy because it happens in every store. read more

I've been there many times and bought several times. BE CAREFUL - Seattle Lighting carries many items that accept only crazy, difficult-to-find, and expensive light bulbs. Best example of what to watch out for: We bought two bathroom light fixtures, which take a total of six mini don't-touch-the glass-or-the-oil-from-your-fingers-will-crack-them light bulbs, which cost TEN dollars each and apparently last about one year. (We figured all of this out after we bought the fixtures...) This means, math students, that it costs us about sixty dollars a year in light bulbs alone just to light our bathroom, not counting electricity. Nor does this count the gas to drive to Seattle Lighting, because nowhere else in the city carried these light bulbs. The worst part of all is that Seattle Lighting doesn't carry these light bulbs anymore! Now we are down to three working bulbs, and I can't find replacements online. read more

Not only do they have an amazing assortment of lighting, they can tell you how to install it, how to light art or walkways or they can get things for you if you don't see it. The public can buy here, and the electrical company I work for uses their products a LOT. The staff is the best, they really know their fixtures. If you want to light your home in out of the ordinary ways, this is the place to go. read more

We are really impressed with the customer service at Seattle Lighting especially with Amy. The extra mile they are taking to rectify a broken bamboo lantern because of the delivery service is really appreciated by us. We highly recommend Seattle Lighting and plan on purchasing more lights from them in the future! read more

I walked into Seattle Lighting prepared to purchase a new lighting fixture for a master bathroom. I spoke with Andy Newsome, Assistant Manager and instead of selling me a brand new product, he gave me the part I needed to repair the existing light fixture for free. I have always found Seattle Lighting to be all about the customer and not the sale. read more

Absolutely terrible customer service. I am dealing with the downtown location and they didnt have a light fixture in stock. No biggie, they were going to send it from their Bellevue location via UPS. Should be at my home in a few days. A week later and nothing so I call. Turns out the warehouse never shipped it. Again, this happens. But no apology, no "sorry for the inconvenience". Any event, then they send it via regular UPS (not even express like you would expect as a sign of customer service). The guy I am dealing with was trying to make it sound like UPS never picked it up or something but later admitted it was because their warehouse never placed it with UPS. Again, not super terrible. I was promised a series of "I will call you right back" which never happened so I had to keep following up. The general attitude of the guy helping me is "yeah... that sucks". Not of "oh my goodness I am so sorry, let me fix this for you". read more

My husband and I needed to replace a 30+ year old chandelier and had no idea where to start. Bryan was very patient and took a lot of time to work with us in selecting one we both love. We've shopped at Seattle Lighting before and have always been impressed with their service and very happy with their products. read more