Dr. Elsa Pao OD, Oakland…read more Located in the heart of Oakland's Chinatown, this small optometrist office is such an awesome find! The staffs are very helpful and friendly, Dr. Elsa Pao OD is an amazing optometrist! She is very knowledgeable and tries her best to be fast even though she has a room full of customers in her waiting room. Sometimes it's hard to get early appointments because her schedule is always full but I think it's worth the wait! I highly recommend her to others!

I hate eye drops.. HATE! I just tense up when things are close to my eyes. Dr. Pao knows it and…read morenever makes a big deal of it and makes me comfortable. I still hate when she puts drops in my eyes.. Lol. Front staff is always great. I always give it about 2hrs for my appointments as it takes time, especially getting your eyes dilated. It may be done sonner, so feed your meter for 2 hrs and you should be ok.

The office is on the 2nd floor and if they are not open, the elevators will not allow you to stop…read morethere. Our appt was at 10am, but we did not get to check-in until 10:30am. Waiting room area is by the elevators. There is a big STOP sign upon entering the office. It is a small space and you can only enter when you are called. One front desk secretary that does everything. I do appreciate the time the doctor took to thoroughly examine my mom's eyes. He is very old school - he has shelves filled with many different size lens. Our appt did not felt rush and his secretary was very nice and patient with helping us choose a frame that was covered by insurance. The doctor does not speak Cantonese fluently - just enough words to get by but his secretary does so if you need an interpreter, she is there.

A friend of mine just had her eye appointment here today. Dr. Hoh was very abrupt with her, verging…read moreon rude. Short answers and generally poor bedside manner. What stood out the most to us was his refusal to prescribe her contact lenses. Contact lens fittings are sensitive things - because they are PAINFUL, they require lots patience on the part of the doctor. Little or no patience was shown to my friend. Won't be returning here again

Dr. Lee is a great optician and man of his word. I rate him 5 stars. But overall, I rate rest of…read moreteam 3stars. I had a problem with wife's eye glasses. No one in front area seemed to want to help or provide any energy to remedy glasses that did not work for my wife while at school. I called and they promised a call back that never occurred. On our last appointment after a year of trying through front desk brought to the attention of Dr. Lee. He got lenses replaced and handled matter himself. That is real customer service! Thank you Dr. Lee

STAY AWAY FROM THIS PLACE!!!!…read more The primary focus of the staff seemed to be on maximizing profits rather than providing quality patient care. It was evident that their main goal was to extract as much money as possible from both my insurance and my pocket. go to Costco for much better and cheaper services!!!!!

I want to specifically recognize Jenny, who works as an optometry assistant here. She has been…read moreconsistently patient, attentive, and genuinely kind during every visit. She takes her time to explain things clearly, never rushes through appointments, and always makes sure I understand what's happening with my care. Her customer service is the kind you don't find often anymore: warm, attentive, and unhurried. Jenny is the reason I keep coming back to this office. If you're looking for someone who treats patients with real care and respect, ask for her. She deserves recognition for the excellent work she does every single day.

Very supportive staff and on my first visit i felt right at home immediately. I've been wearing…read moreglasses since I was 3 years old, and I've never had any office be this helpful in the process of picking frames Would highly recommend!

I got my first pair of spectacles there 22 years ago!  I left for a few years as I had moved away…read morebut came back because of their vast selection of frames and designer sunglasses, too! They know my family because we've given them so much business over the years.  It was a quick routine checkup today.   There's a new glaucoma test! No longer will you anxiously await the puff of air directed at each eye. Yay to new technology! Dr. Hoh and staff have gone above and beyond with adhering to the COVID guidelines. You'll see protective glass on the reception desk, numerous air purifiers throughout the office (including 4-5 inside the exam room alone with the door open and Dr. Hoh seated across the room). Every frame you've tried on will be collected for decontamination. The waiting room has moved outside by the elevators. If you need help selecting a frame that suits your face, Annie is a great help choosing the stylish ones. So, there's absolutely no excuse for not getting a checkup now! Also FYI, Dr. Hoh has another Yelp listing ("A Chinatown Optometrist" with more reviews if you would like to check out.

This office usually does not provide eye glasses prescription to you automatically unless you…read morespecifically ask for it. Separately, Dr. Hoh was to provide contact lens fitting and prescription based on previous contact lens package info. On the day of the fitting, my son had an eye infection and was unable to finish the fitting, he had to make another appointment for the following week. Upon his return, my son was told that the cash payment for the contact lens fitting he had paid previously was used for his infection treatment and he had to pay again for contact lens fitting. When I called and complained about the irregularity of this practice, Dr. Hoh became irated and said he did not want to have anything to do with our family and refused to provide my son a contact lens prescription. Dr. Hoh said he had treated my son for the eye infection, the contact lens cash payment was used for the medical treatment. My son is a Medical patient, but Dr. Hoh did not bother to submit a claim. We don't know what the so called medical treatment entailed; there was no itemized billing for any treatment. All we had for that day was a receipt for contact lens fitting. Nothing was mentioned about a medical treatment or relevant charges. Somehow, on the follow-up appointment, that cash contact lens payment had turned into payment for medical treatment. This is highly irregular and Dr. Hoh's attitude was arrogant. Perhaps he believes his Chinatown patients have little choice but to accept this kind of practice. They rarely, if ever, raise any questions because they are mostly confined to Chinatown. Still, wrong is wrong, Chinatown or not. Upon being called out on his highly irregular business practice, he did refund the cash payment with a check which my unbanked son has to pay a fee to get the refund. We will look for another doctor outside of Chinatown.

During my visit, I found the staff and doctor friendly, helpful, and making sure I felt valuedread more

Efficient, friendly, professional service. I have been a…read morelong time patient. The staff's knowledge of my history was reflected in their expert diagnosis and care.

I took my 100-year-old mother to an appointment to see Dr. Chen and found the elevator was out of…read moreservice. When I went upstairs to ask for help, two young, eager doctor's assistants, Joey and Eric, offered to help me. They carried my mother, in her wheelchair, to the second floor, all the while with a positive and cheerful attitude. After the appt, they carried her back down to the ground floor. The assistants were very accommodating to my wheelchair bound mother's needs, and Dr. Chen listened and answered all of our concerns regarding my mother's eye health. We had a really good experience; I highly recommend this office.

Dr. Chen has a good staff and she is very personable. She helped me understand my diagnosis and…read moretreatment plan.

Dr. Tsai and his staff are amazing. Dr. Tsai performed cataract surgery on my mom, and she was very…read moreimpressed with his professionalism and thorough care from the beginning to post surgery. I, too, have seen Dr. Tsai for eye exams, and he's attentive and kind. I absolutely recommend Dr. Tsai and his healthcare team! Thank you!!

Dr. Tsai is an excellent eye doctor! It is rare today to meet and see a doctor that actually…read morespends more than a minute with you in the exam room. Many docs see as many patients as they can, and have lost the ability to touch patients and have good bedside manner. With HMO and Health plans driving doctors to do this in order to stay in business. Dr. Tsai is the exception to that new reality in healthcare. He truly cares about his patients, and spends a good amount of time with you. His staff is multi lingual speaking: English, Mandarin, Cantonese, Spanish. This office is medium sized with 5 exam rooms, very modern ophthalmology equipment, and a super friendly staff. His office is very busy, obviously because he is a favorite here in the community, so you might want to allow some extra time for your appointment. On a personal note, several years ago Dr. Tsai was the only Doctor of about the half dozen different specialist that we saw, that was quickly and accurately able to diagnose a family member with a complex neurological disorder. His experience and accreditations, coupled with his great Bedside manner make him an outstanding MD.

After getting an appointment the glasses broke. They won't fix them and I wasn't given the option…read moreto purchase the frame that broke. The ladies at the door weren't interested in the fact my vision is really bad and without glasses driving could be a tragedy. So no this establishment I wouldn't recommend I rate it a ZERO. And another thing they didn't in form me about the need of prism. This whole thing with this establishment was all bad for me. Take heed people!!! BEWARE

Dr. Jane Hafen is careful and patient when she explains what is going on with my eyes. I have very…read morebad eyesight all my life and require multifocal contact lenses. Not only did she adjust my prescription extremely carefully during my follow-up, but she turned me onto a new brand of multifocal lenses that have improved my vision and are more comfortable. She also carefully goes over which contact solutions might cause irritation in my eyes. She clearly has a lot of experience and cares about her patients' vision. I'm so glad that I am within walking distance of her office. I also appreciate that I can make an appointment directly on her website - http://www.invisionoptometry.com.

Dr. Kelemen seems very knowledgeable and explains what he is doing very well. I didn't have any…read moreissues with my initial exam, but dealing with the process of ordering contacts was terrible. I agreed to have my annual supply of contacts shipped to their office (typically comes in 5 days) since I was told it was faster than shipping it to my address. I received no updates about the status of my contacts for 2 weeks. I called the office the Friday of the second week and the receptionist told me I would receive an update when the contacts were delivered. I called Monday of week 3 and was told by Dr. Kelemen that there was a software error and process request was rejected. He reordered them the same day and I asked for them to be shipped to my address instead. The next day the doctor calls me again and says that the original order was resent on Wednesday of week 2 and that the order he placed yesterday was the incorrect brand. Wednesday of week 3, I received the incorrect brand contacts that were shipped to my address (took 2 days) yet still have not received the original order. I call the office again to find that the courier supposedly mis-delivered to another office and they don't know if my order is at this office or was rejected and sent back to the warehouse. I asked for an time frame for deliver and he could not answer. I asked to cancel the order and to reorder to be shipped to my address instead since it seems like it would be faster. He refused since he did not believe he was in the wrong and that he had already ordered another yearly supply (wrong brand) and it would be expensive (for him) to do that. I ended up calling my insurance to try to cancel the order so I could order contacts online instead but they couldn't without the doctors agreement. I still have yet to receive the contacts as of writing this review (Wednesday week 3) or an estimated delivery time. Interestingly, the insurance agent told me that Dr. Kelemen told them it should arrive by the end of week 3, yet did not tell me that.

I had a wonderful experience at City Center Optometry. Dr. Kelemen was incredibly thorough in…read moreconducting the comprehensive eye exam, detailed in his explanation of every step done in the procedure, and patient and understanding towards my concerns and questions.