Jeremy was great! We came in with questions. He took his time to answer and was thorough. Great experience and we will buy all of our supplies from here moving forward! read more

Had a great time with friendly staff to obtain what is needed for a starter kit for my pool. I was given a discount along with a way to get a 25 dollar discount on my next visit. read more

The staff is very helpful and their prices are way cheaper than any where else. I didn't feel forced to buy anything.

Love our new spa! Unfortunately the time waiting was horrific due to COVID delays. However the communication from Jeremy to reassure of where we were at was great. When the spa was delivered he took time to come over after work to give us an orientation to the whole thing. Thank you and we enjoy it a lot! read more

I just want to say that Christine and Michael are awesome employee! They always greet you with a smile and are always happy to help even when the questions are off the wall. Take care of your staff as they are the ones who make your company shine!! read more

Visiting our buddies at Secard Pools and Spas who really helped us with our spa purchase. Christine, Laurie, and Jeremy were knowledgeable, friendly, and fun. Really enjoyed our experience. Looking forward to purchasing our pool from here. We will be back for our spa chemicals and the laughs. read more

I walked into Secards pools in Black Friday since I was in the area. Jeremy was there and greeted me without pressure. Jeremy allowed me to look around and decide what I wanted to look at and ask. 4 weeks later the unit was delivered and the delivery team was awesome especially with having to coordinate with a crane service. The jacuzzi has been used for a month now and we are truly blessed with it. Thanks Jeremy and Secards pools. read more

The team at the Victorville locar=tion is awesome such a great attitude and very knowledgable.

I had such a great experience at Secard pools! Christine was amazing! Took all the time in the world with me, answered all my questions and explained exactly how to set my pool chemicals up perfectly. And she did it all with a smile. I will definitely be back. Thank you for the help. read more

Got our pool installed with Greg. Came out beautiful exactly what we wanted. We will continue to refer people to Greg at Secard

Always helpful and very knowledgeable about pools and how to maintain them. I will keep coming back

It has been a wonderful experience buying and maintaining a CalSpa hot tub at Seacard Pools. The staff is great, knowledgeable, and a pleasure. The hot tub is the best. read more

Great Customer Service...Recently bought a 12 by 8 Hot Tub..Newporter...Huge Party Tub..Go into Secard and check it out! read more

Secard Pools & Spas - Newporter Tub - Hot Tub & Pool Near Me - Hesperia, California

Thanks Secard pools Hesperia for making my dream backyard come true. We Love it and also our Calspa spa Compliments are pull very well.

Love all the staff, especially Jeremy. We purchased the 18x30 pool and love it! Every time we go there for questions they are always so helpful. Jeremy is always super patient to help me troubleshoot my pool and find a solution quickly. Thank you for all your help. read more

From the very beginning Jeremy has been very helpful. I first started with Seacard Pools when I became a first time pool owner. Even though I did not purchase my pool from them they were very helpful in helping me get started with it. As I kept coming upon issues with my new pool Jeremy always had advise to help me figure it out. Then I became a spa owner again I didn't purchase the spa from them it was gifted, Everyone at Secard was very helpful in getting me set up. Well years went by of just keeping up on the maintenence of my Spa and Pool until my Spa broke. I then made the choice to purchase a spa from Secard pools based on the service I had recieved from them. Jeremy again was so very helpful with this process and made it so easy to pick the colors and style that I want for my house. Now that I have my Spa I couldn't be happier. Thank you Secard pools. read more

BUYER BEWARE!!! All sales and no service! Don't make my mistake! Purchased a pool about 18 months ago and is already falling apart. Initial construction was beyond disappointing and had to fight for minimal discounts for their mistakes! These are not professionals, and have very high construction employee turnover. Liner track is mounted sideways to ensure repair security for Secard. Track is already cracking and unable to hold liner in place. No resolution from them outside of $2000 remounting fee. Laurie from the Hesperia office and Robert from the Upland office are horrible customer reps. They will sell you everything you want but ZERO passion/urgency for customer service! DO NOT BUY SECARD!!!!!!!! read more

Everyone at Secards has gone above and beyond to help us purchase and maintain our pool. Even during covid and the lockdowns, they always maintained a great business. Anytime we had questions or concerns they called us back immediately and always helped us. We always recommend them to everyone. read more

I'm so very excited and in love with my spa! Getting the hang of operating it so I stopped by the location and everyone was more then happy to help me. This location also builds pools and have free standing pools as well. We will be back to have a pool built soon. Thanks again! read more

Well Gloria L., since we are being completely honest here, let's state FACTS: Fact 1: You're Deposit Requirement on my "Special Order Spa" is $1,000.00. I put down $5,000.00 (my mistake). Fact 2: You called me 6 weeks after I put my deposit down telling me my "Special Order Spa" is ready for delivery after telling me initially it would take 8 months. Big difference in timeline for someone attempting to spend $30K+ with your establishment. I told you I would need 8 months as told. You guys said verbatim "no problem". You then called me in December requesting payoff of the "Special Order Spa" and I again stated I would need the full 8 months. I kindly asked you to sell it to someone else and you refused. Fact 3: I came in on Wednesday January 5th and asked to cancel my order and at least have $4K of the $5K of my deposit returned since the requirement was only $1K. Your management refused. I then asked if I could purchase something a little cheaper that day since I could not afford the $30K+ "special order spa" at that time. Again your management refused. Fact 4: you then called me every 3 weeks leaving me messages to pick up the "special order spa". I spoke to you guys at the beginning of April and again asked for more time and said how come you guys refuse to sell the spa to anyone else. You said it's "special order" and then said I told you to keep it out of inventory which is a bold face LIE! You refused to put it in inventory! There is nothing special about my "special order spa" as it was the floor model that everyone else orders. Let's keep it real here and stop using that term as a scapegoat to keep my deposit. I refuse to give you guys another Penny of my hard earned money knowing how you do business. I will make sure everyone I know understands how you do business in the decades to come. Good Luck! read more

What a great experience from start to finish. We walked in to a packed showroom to be immediately greeted and told we would be helped when one of the sales reps finished. Jeremy was super knowledgeable with absolutely no "sale man pressure". Their team was always on time, polite and worked efficiently. We were doing some additional construction at the house that caused some delay, but Secard was very patient and understanding. We ran into some additional issues with out pump system and Jeremy came right out to take a look and take care of the issue. Truly such a smooth purchase. We highly recommend them and cannot wait to use our pool in the summer. read more

We absolutely love Hesperia Secard Pool & Spa and all the staff. Jeramy is so awesome, he took time and help my husband get out pool back up and running, he's always so patient and helpful. Our family truly appreciate every member at that location. Mrs. Lauri is the reason we purchased! If you haven't already head over and make your kids/grandkids happy read more

I had a very good experience with everyone at Secard pools in hesperia. Although it took a little longer than stated to get the spa, once we got it it was definitely worth the wait and Jeremy coming by to help me figure everything out was a major bonus!!! I would definitely recommend them!! read more

Secard Pools & Spas - Jacuzzi - Hot Tub & Pool Near Me - Hesperia, California

My husband and I had fun customizing the spa we wanted. All of the employees are very nice and helpful! We did have an extended wait time but we completely understand because of the pandemic. We are so super excited that it is now ready and will soon be delivered to our house! I will update with a picture after our spa is delivered. :) read more

We went to look at above ground pools. The sales associate, Christine, greeted us and began to tell us about the pools on display. We liked the promotion that was offered and the fact we could put it on layaway and we are looking forward to a new pool in a few months!! Thank you for your excellent customer service, Christine!! read more

Secard Pools & Spas - Winter 2019 enjoying the last weekend of Knott's Merry Christmas! - Hot Tub & Pool Near Me - Hesperia, California

My husband sent me down to Secards today to exchange a part that I had no idea what it was luckily I spoke with Laurie And she knew exactly what the part was and what I needed unfortunately it was out of stock she was nice enough to get a young man to come and help me his name was Michael and he took the part off of a display model that they had on the floor and they had me on my way within 15 minutes they are both so helpful and so kind I would recommend Secards to anyone I thought it was awesome that I didn't even have to know what I was doing in order for them to help me Laurie and Michael you two rock read more

Bought my 18'x52" round pool at Seacard Pools in Hesperia back in 2017, and five years later its still looking and working beautifully. Highly recommended! read more

The staff is very professional and courteous especially Jeremy at the Victorville location, he really cares about his customers. Secard Pools & Spas always kept me in the loop with the progression of my pool and made sure to call the day before my next scheduled appointment. I absolutely love my pool and is satisfied with the quality of their work. I would definitely recommend anyone who is looking to have a pool installed to go with Secard Pools & Spas. read more

Our spa was delivered exactly as ordered. Christine was great at helping us pick out the correct model. The delivery team was awesome. Thanks Jesus, Charles and Gregory. awesome. Would have gone 5 stars but we did not have the best interactions with the other woman behind the counter. She was a little rude and demeaning for my liking. read more

We recently purchased an 10x18 above ground pool, our total amount spent here was just over $2,000. The sales people who helped us purchase the pool were very helpful and professional. The instructions that come with the pool are terrible. Once we got everything together the hoses on the pump leaked so we called for help. The people who answer the phone could have cared less and were not helpful at all. We called another time with questions about how the pump should be operating and were blown off again. It's a really annoying feeling when you get treated this way. We originally chose this company because it's close by and we felt like if we had issues they would be there to help us out. Secard graciously took our money but after that they can care less. We will not be spending anymore money with this company. read more

So the buying experience was not bad in the beginning and the staff was helpful also. After deciding to make the purchase in Jan they told us it would be about 4 months to receive it due to COVID. After 4 months we would call to get an update and they stated they had no updates just that it was "in production". It is now June and they told us it would be ready the first week of June when we called the first week of June they stated it was awaiting delivery still. Finally we got an update that it would be delivered June 25th. The deliver gentleman was very short she a little rude on the call to schedule the delivery date. We tried to get an update today because we were not even given a delivery window time. We have called and sent text without a single response. The entire process has been horrible, I understand some delays but communication is key also. I regret paying it off fully because I feel like this business could care less now that they have my money and I still do not have a product. I wish there was more competition up here for hot tubs but I will never do business with Secard again. Do yourself a favor find another spa/hot tub dealer if you are in the market for one, this is absolutely one of the worst places I have done business with.......... read more

I am very impressed with the service at Secard Pools. The staff are friendly and knowledgeable. I highly recommend speaking with Jeremy Berg. He took his time and explained everything step by step. He was professional and overall a very nice person to do business with. The process was smooth and I was very satisfied with the final price I got on a jacuzzi and gazebo. The delivery team was also very professional and courteous. I am very big on customer service. If I could give 10 stars I would for the whole team at Secard pools. Thank you all for your diligence to excellent customer service. read more

While this review may seem long, it is going to be a semi-detailed review and experience in the purchase, delivery, warranty request experience, repair technician, and the overall experience when Purchasing my hot tub from Seacard pools in Hesperia. While driving by on my way to work I saw what a beautiful building and location this spa location seem to be from the freeway. I found my way to the entrance and was blown away by the inventory available for review. Lorie was my sales woman and was awesome through this whole experience. Top-notch, sweet pressure, but ultimately left the decision up to me. I inquired about some hot tubs that might be on clearance and she advised me one that exactly matched what I wanted was on a clearance special. She made me a wonderful deal on the price and delivery and accessories. Additionally, as everyone else says, she is extremely knowledgeable and every question I asked throughout my buying experience, the answer was right on the point. I placed the order on Saturday, Lori advise that I would get us call on Tuesday from the scheduling department. Right on the money Tuesday morning I get a call from Rachel to schedule my delivery and the best part was it was only two days later on Thursday. The delivery truck showed up right within the window. However in my opinion these guys worked a little harder then smarter when offloading my hot tub. Instead of using the electric gate lift, they decided to offload it by hand off the side of the truck. While offloading it one of the corners was stuck And after some juggling one guy wasn't quite ready and moderately fumbled the tub and nicked up the corner base of the tub. However after a little repair work, they rolled it into place. They placed it right where I wanted it, got it all set up. Beautifully installed the lift and Cover and gave me some directions and we're on their way. I found a Spa electrician here on the yelp site and this guy did an incredible job hooking up my electricity to the spa with all parts and pieces done correctly. See my review. My hot tub was filled up on Sunday evening, and it heats extremely quickly I have to say. However upon further inspection, I had a leak going on inside somewhere. Monday morning I called Seacard pools and spoke to Laurie. She was very sympathetic to my issues and assured me they would be handled. She told me she would submit a work order and once again on Tuesday morning Rachel would call to schedule service call. Tuesday morning right on the money guess what happened. She set me up a service call for the very next morning. Chris the service tech shows up right on time and I tell him about my concerns and some other little issues with the tub. After all was said and done Chris repaired all my concerns Plus answered a bevy of questions that a new spa owner would have. Once again like Laurie he was a pro and knew his stuff extremely well. Job well done. I had to then wait a day for the new glue and plumbing to dry and as of this morning, after a fill and soak last night, the tub seems to be holding water, no leaks, and working wonderfully. So there you have it, my complete experience with the Seacard pools. I recommend them and experience from sale to warranty to service, Seacard did a fine job. read more

We purchased a inground liner pool from Secard pools in victorville. We love everything about it. Jeremy was alot of great help from start to finish... Thank you to secard pools now we have a extremely nice pool to cool off in... read more

The people at sea card are amazing. Everything they said they were do they they did. Totally happy with our spa.

My spa was delivered a week ago! It's beautiful and everything I was expecting. I even got a one on one run through of my spa with Jeremy Berg. He was very very nice and pleasant to interact with. I honestly thought I had everything down, side note I've never owned a spa before. A week later...due to user error of not putting in the chlorine in soon enough the water became cloudy. I panicked thinking "what have I done!" Well I sent a message to Jeremy asking him to call me as soon as he was able to. He called with in a couple of hours and walked me through on what to do and went over a few things again. He was patient in explaining things and did so with out making me feel stupid or like I was bothering him. I would like to add that owning a spa is not rocket science but if you are NEW to owning one and dealing with chemicals and maintenance it can be a little confusing. So being able to call and get help is a nice bonus to purchasing a spa. Secard pools /spa has a nice show room and everyone is very nice and helpful I highly recommend them, ask for Jeremy. Jeremy thank you! read more

Secard Pools & Spas - Spa EC-767L - Hot Tub & Pool Near Me - Hesperia, California

Secard build my pool one year ago and Jeremy did awesome job. Every time I need his help always is available to help me out. Thanks Secard and Jeremy for amazing work. read more

Secard Pools & Spas - Hot Tub & Pool Near Me - Hesperia, California

Updating from our last review, we love our pool, the construction process was horrible. If you go with them, DO NOT get the new LED lights. Ours has been going out for the whole year, they've been out to "fix" and change them out a couple times now but they keep going out. One light does not work at all. Our sales person helped us to get I contact with the construction. read more

Excellent customer service Christina my sales was extremely knowledgeable and still helps with my spa needs I recommend going here for all your pool and spa needs read more

Hello I purchased my pool a year ago and my water fountain did not work and it's been a year and they haven't fixed it they don't get back to you they don't have good customer service I feel like it was the worst decision to work with them read more