Beautiful pool, but have to replace liner after 2 1/2 Summers. $14,000 pool and liner fell apart. They will replace it for 1500.00 more. Not too happy! read more

Buying the swim pro spa from Seward pools and spa was a no Brainer. The staff was knowledgeable and very helpful especially Jeremy berg our salesperson . he went out his way to walk me thru the start up he was patient and professional even after the sale. The staff was very helpful to our needs and gave us helpful information on our purchase . read more

I had the worst experience with secard pools... twice. The first time I went I encountered the older lady with the raspy voice...she was on the phone and didn't acknowledge my presence at all. No greeting or I'll be right with you....nothing. I excused it and continued with the visit.... ultimately she was not helpful in purchasing a pool. I friend told me of they're superb service, so I gave them a second chance. My next visit was this July with an encounter with Jeremy....I offered a greeting of how are you and his response was.."busy" although there was no other customer there but me. He offered me a defective pool for half off. I didn't ask for a discounted pool. We engaged in conversation regarding a pool and his personal phone rang and he answered it....no excuse me, let me get this nothing...by the way there was someone else sitting at the desk who could have answered the phone....if you're a person of color, patron someone else. read more

bought an above ground pool this summer and we love it. Jeremy has helped me anytime I've gone in needing help or have had questions. He's been great! Highly recommend Seacard. read more

I had the best experience getting our new pool. My contact was Chris. She was great. Very knowledgeable on the equipment and took the time to answer my hundred questions. Everyone I spoke to was great. Michael helped me twice over the phone and with text pics when I had questions. Jeremy dropped me off a fountain that wasn't in the delivery (I am in Palmdale, store in Hesperia) which I sure appreciated. Matt and his son who set up the pool were awesome! Highly recommend them. Love having a pool this summer that can be kept up year round. read more

We ordered a cover for our spa, which was an odd size and they worked with us and were so nice and helpful. Got the right cover, they stuck with us thru the process which was a little difficult. Great product. Super happy with it and the staff. We will always go here. Kelly and Glenn McPherson read more

Ok Jeremy, you really outdid yourself this time. I mean really? So I had my spa delivered yesterday and there was a small issue with he chemicals Jeremy left the store when it closed at 7pm and came over on his own time and took the time to teach me everything I needed to know. While he was at my house he noticed something else on the spa which was that it was still in "test" mode. The next day he called me to tell me that the corporate office was working on getting someone out, later that day, he called me and apologized and said they couldn't get anyone out but he figured out how to fix it and would be at my house after he got off of work tonight. On a Friday night. The guy has wife and kids and decided for the second night in a row to come over and take care of a customer on his own time. Amazing customer service doesn't do what Jeremy did for me justice. The funny part is while I was waiting for my spa my friends told me "Order you supplies online it will save you money:. Well friends, guess what, sometimes good ol' customer service and peace of mind Trumps the few pennies I would save by ordering from some unknown place. Secard Pools - I really hope you are reading this because I want you to know that I work in a VERY customer focused industry and what Jeremy has done for me and my family is, bar none, above and beyond anyones expectations of exceptional service. Jeremy has single handedly earned you a customer for life and and lifetimes worth of the best type of advertisement, word of mouth. Thanks for everything Jeremy, you are truly one of a kind and the most customer centric person I have ever dealt with. read more

I love my new swim spa!!! Jeremy my sales guy was sooooo helpful. When we had user error He came over to save the day!! Thanks for always answering all my questions, you have been a great help from the minute we walked in the door read more

Laurie was amazing she was polite and very knowledgeable on the products they sell my family and I bought a pool a few years ago from her and went back and bought a spa last week. I highly recommend Lori and her staff at Secard pools in hesperia read more

Jeremy and Christine amazing. Jeremy went out of his way and came out to our house to help us when we were having a difficult time setting up our pool. Amazing team. I gave them 5 stars because they are truly the best in the high desert. read more

Always super helpful and friendly and are great to work with. Anytime I've had questions about my hot tub they're always eager to help out.

trying to locate new filters. talked to christine and she could not locate, said she would talk to an expert at corporate. took my name and number to call me. 5 days and not expecting a call at this point. 6/7 years of experience and christine seems lacking in customer service. will look elsewhere and forget secard. read more

Great service was helpful 2nd pool we bought from them

A quick start for the dig and then a few months of delay due to the pandemic but love the outcome. Communication could have been a bit better but Secard worked hard to keep our business. read more

Jeremy has been a God sent, from the first day I started shopping for a pool/spa until the day it was delivered and set up. As a matter of fact he continues to help out still. I was unavailable to be there during setup up, so he came to the house and sat with my wife as the techs unpacked, setup, and filled both the pool and spa. He noticed a damage panel, and got it on order before he left my house. All in all I would recommend this place to all my friends. But buyer beware, not all exchanges are the same obviously, but mine has been great. Been using the Pool/Spa for the last 3 weeks and the only concern was a weak pump and they are looking into if for me. read more

Do not buy from this place ever because they lied to me when they sold me my pool. They said that my large dogs would not be able to put holes in it. I used for 2 summers and about a week ago my dogs tore holes in all four corners. If I would have been told that I shouldn't have dogs near it I would have kept it gated. Now they say that all they can to is sell me another pool for 1500 but take off 200 from the price. Hmmmm. Just spent 1600 for 2 years and now they want more. Don't ever do business with them. They will lie to your face and have no idea the problems they've cause me and bor do they care. Total rip off they don't even deserve one star read more

HUGE shoutout to Jeremy for taking the time to come back to my house and assist with the maintenance of our pool. This is our first season getting the pool ready and Jeremy knew how confused my husband and I were with the maintenance, so he offered to come and give us a detailed breakdown of maintaining our pool. Working in a customer service field, I am VERY BIG on customer service and I truly appreciate his assistance. He showed patience and enthusiasm with how simple it could be. I must also mention Laurie at this location because without these two, I would be lost and very unsatisfied with my new purchase. With such a large investment, it's good to know that there are people who are willing to take the time and help out new pool owners. So, from the bottom of my heart; I thank you both! read more

Customer service is great. I asked for an estimate for a vinyl liner replacement, and after sending some pictures received a very detailed estimate. I truly appreciated the call backs and responsiveness. While I ended up choosing a local contractor in order to keep my business in my hometown, I would definitely recommend Laurie and her crew for any business you might have. read more

Horrible experience with this company after being treated unprofessional and rude re Islander pool. Never again will I do business with Secard. It's very disappointing being treated this way after being a good customer with Secard for over 15 years and spending thousands of dollars with them. read more

I'm finally getting around to writing this review for Secard Pools from our completion in September 2015! :-D My husband had been researching the different types of pools, i.e. built in/concrete, above ground/vinyl, in ground/liner, etc., getting the pros & cons on what was going to be best for us, especially since we live in the High Desert & can get extreme temperatures, Super hot or Super cold, during certain times of the year. When we made the decision that the liner pool was going to be the one, we really wanted to visit the local Secard Pools location in Hesperia, California to see the pool on display outside, meet the people there & check prices. We couldn't have picked a Better location to inquire!! The Manager, Laurie, who is SO knowledgeable, helpful, personable, professional & has a Great sense of humor, helped us & really 'Sold Us' on the Secard Brand. We also met Jeremy at the location & were equally impressed with him! Secard has definitely assured that they place the Very Best in their locations!! They have Never disappointed! So, we decided to go forward with Secard Pools & work with them on determining what was going to work best for our home & how they could make that idea come to fruition. Then the work began, all coordinated through Secard Pools Construction Office, who were all exceptional. Each set of Secard Pool Workers/Specialists worked hard, were good at what they did, courteous & considerate of not only doing their jobs to the top of their abilities, but to do a job that would keep the typical mess with Any home project, to a minimal! For us, even though we're the Customer & paying for their services, we wanted to show them our appreciation for each time their workers were here for the day. We decided to fill an ice chest with waters & Gatorade's for their use & offered to have pizzas delivered, so they'd be welcome to take their lunch break in our patio setting, relax while they ate & be right there to go back to work on it after lunch. I loved seeing the looks on their faces when we'd offer... Happy & So Appreciative. In fact, I just remembered... one of the times when the pizza delivery guy showed up, he saw the Secard Pools truck out front & said, "Oh, Secard Pools! That's who put our pool in at our house!" I said, "Really? How long ago?" He said, "About 20 - 25 years ago, we love ours! It's a liner pool." I said, "So it still looks good?" He said, "Oh ya, we've had the liner replaced since then, which is normal for that length of time, it wasn't expensive in comparison to those concrete pool rehabs & it looks brand new, like they installed it just last week!" WOW!!! What a Testimony to what we were having done at our home, it gave us even more peace of mind! :-D Although our weather changed into Wintertime soon after the pool was completed, since we waited until later in the year to do this, we did get several swim times in before it hit, we did the salt water system, No Regrets, and we thoroughly enjoyed it & look Forward to Summertime temperatures to get back in there! We didn't have a heater installed, but maybe we should have! LOL Our grandkids Love the pool too!! Thank you So Much to Laurie & Jeremy at the Hesperia, California location & Secard Pools, for the Great job you guys all did!! Sincerely, Bill & Evie Farnell Hesperia, CA read more

I highly recommend Secard Pools in Hesperia. I was lucky enough to get out of an agreement with Lifetime Solutions, and was very hesitant to enter in to an agreement with any other company selling spas. Laurie at Secard is amazing! Talk about no pressure sales! The only questions she asked us was about our preferences and what we thought we might want, and then she showed a number of different products. There was never any pressure and after we did select a spa and gazebo, the set up was quick and efficient and very clean. We received our products in a reasonable time. We got an excellent price on both the Cal Spa and the beautiful gazebo. Do not make a decision about buying a spa without first going into Secard Pools and Spa. You will be doing yourself a disservice if you ignore this advice. I am now a very enthusiastic and satisfied customer. Thanks for the awesome spa, Laurie. And thank you to the three gentlemen who set it up; you are fast, polite and efficient! read more

Secard Pools & Spas - Hot Tub & Pool Near Me - Hesperia, California

Laurie has been amazing every time we have gone in. She is very knowledgeable in all of the products in the store. I would highly recommend visiting their store for all your pool and spa needs. read more

Awesome staff always very helpful and knowledgeable about their products. I would highly recommend these guys to anyone looking to buy a pool, spa or just looking for products or advise about their pool conditions. read more

Worse experience here paid for a tech to install my pool worse decision ever. They told me I would get it delivered week one in August we'll now we're at the ends of August I had to force the tech to come drain out the water in my pool because he left huge as rocks that were very sharp! And my pool was half way full. Size is 18x30x52 that's a lot of damn water !!! And now the SO called manager is giving me bleach tablets for the compensation of the loss in water. -_- I had originally asked for a happy bottom which they charged me 150 dollars and I never received but yet they knew 3 weeks prior to my delivery that they did not have any nor they weren't getting any in. So why did my tech installing my pool call me to inform me about it the day before my installation. And said if I still wanted my pool installed anyways. WTF !!!! And now the Tech Bo stood on the flimsy ass latter they gave me and he damaged it and now it doesn't work!!!. But they won't take it back and give me a better one. They want me to pay 250 dollars on top of the 11,000 I spent plus all the inconveniences!!!!! Don't shop here they are full of excuses!!!!! Very unprofessional all around I should have known this would be a bad experience since the moment I walked in the store read more

We came here after a failed Amazon pool purchase and I'm so glad that we did! The prices here are the same as what you will find online and Laurie was incredibly helpful and knowledgeable. We will be coming here for all of our future pool related purchases. read more

I recently purchased a beautiful swim spa from Secard pools, Hesperia. Laurie and Jeremy were incredibly informative, polite and professional. No pressure involved. My experience was Awesome! They now have a customer for life. read more

Wife really wanted a pool and nobody had them, knowledgeable lady helping us stated they are selling out fast so happy medium they had a few of last year's models they dug up. Felt pressured by her statement and didn't want to hold up the line, no pool, unhappy wife. Bought a last year 20ft x 48 swim a round model from hesperia store last weekend had a change of heart. Seems like a good pool. Wife saw doughboy and for a bit more and wanted to get our money's back. That would have been nice if the sales lady would have said before running my c card and saying sign here. My bad for not reading the contract but who can you trust these days I guess! I would like to do future business for chemicals and maybe a spa someday. I like supporting the locals. To add to my bad taste in my mouth. When i picked up pool boxes where loaded by their employee into my truck and did not see was torn (torn side face down)and some poles were scratched till I unloaded it. When given invoice to sign off on items loaded, i signed again trusting company and then noticed it was someone elses invoice that i put my initials on.. when i told the employee they said we will handle it. Red flag. Purchased a swim a round pool and was given an intex ladder? Red flag! Everything still in box straps still intact, wife called and was told we cannot return for money back and to sell it on ebay.. out $3500.. how can you say no cash back and your employees not tell you all sales final? Should be a final explanation before they take your money Stuff still in box and would like to resolve this issue. Because our past experiences have been good with them.. read more

Jeremy You are the best thanks for all your help with our pool purchase We were so lost and had no clue after we put it together but there you were to the rescue thank you so much for all your help we finally get to enjoy this pool before summer is over read more

I bought my vinyl pool at the Hesperia location. I love it! It's very easy to care for and if I ever have any questions I feel comfortable calling in and asking their employees. Great professional group Laurie and Jeremy are amazing always helpful great sense of humor. I would definitely recommend this type of pool for anyone and if you're close to this location or not it's worth the travel. read more

Knowledgeable staff and great customer service! We are bringing an above ground pool back into service and they knew just what to do

We needed a new pump and filter and after being quoted double what Secard quoted us somewhere else, we went with Secard in Hesperia. Laurie was who we dealt with from the very first call. Both my boyfriend and I had called a few times with questions and to set up an appointment for installation and she was very knowledgeable and friendly. We weren't completely impressed with the guy that came out to install the equipment, as we had a clog and he stated that all he does is the install. We called Laurie the next day after several attempts of trying to remove the clog ourselves and she set up for someone to come out the next day. The guy that came out was able to clear the clog, we had to pay for it because it was not due to the new equipment but Bo was very nice, explained the whole system to me and did a great job. I would recommend Secard and Absolute pool cleaning to anyone in the High Desert area. I trust both companies and will be utilizing their services in the future. Thanks!!! read more