DO NOT BUY A CAR HERE!!!!! Bought a used car that I assume…read morewas a trade in. Because it wasn't a Subaru. Sales person told me they JUST got it. So I assume they didn't do their due diligence. Especially when service department and sales keep telling me they don't have the equipment to properly check if my car is working.BECAUSE THEY ARE SUBARU NOT HONDA. So how could they know they didn't sell me a car with Transmission ISSUES! I brought my car in within the 60 day warranty they give you. Simply because the car would shudder in a low gear. Service department told me all they could do was preform a transmission fluid service. Because again they are Subaru NOT HONDA. The shuddering went away but only to find out 6 months later... The torque converter was toast and wiped out my transmission. Now they're bouncing me back and forth from the service to sales department. Not wanting to deal with me and blaming the other department.

Been going here for years, and service has been wildly inconsistent, but maybe that's the norm with…read moredealerships, even one as well equipped as this one. Routine maintenance has been fast and efficient, even including a car wash. A recent visit for a bearing issue, while initially met with polite skepticism, was handled quickly and without any issues with my extended warrantee. Then came my GPS issues where the unit would intermittently lose its location: four visits later, and requiring me to needlessly update the map database, they finally did replace the unit, but then didn't update the map. (which, on this model/year subaru, is a real pain at best). So aggravating as this may have been, they do stand by their work, and routinely do a fairly thorough inspection without trying to upsell any unnecessary work. I will certainly continue to use them for all warrantee work.

Bought a used Audi Q7 and was treated like I was buying a brand new Audi. Picked up the car from…read morethe showroom, complete with a red bow. The entire experience was easy, pleasant and so professional. I did bring the car back with a noise I was questioning, not only did they take care of it at no charge, they washed/vacuumed my car. Every experience has been amazing and a class act.

Bought a new 2025 Audi A-5 from the dealership. Frank Picardi and GM Tony Garofalo were outstanding…read morein helping us find and quickly prep the exact vehicle we were looking for. The customer experience was top drawer, both friendly, fair, and helpful in getting acclimated to the new touch screen MMI infotainment system in the car. I would highly recommend the dealership and these individuals for their client-centric demeanor and approach.

Terrible experience and a total waste of time. I was told for several days that they were waiting…read moreto hear back from Toyota Financial, but I was later informed that the application had not been submitted because a deposit was required first. I would have provided the deposit earlier if that requirement had been communicated. Update: Their response below is purely damage control. They were given every opportunity.

Professional salespeople and transparent pricing. Very clean facilities and well maintained. Owner…read moreactive in day to day operations which is a positive. Highly recommend Girard in New London.

The Paul guy tried to charge us $200 dollars for an oil change. He then slapped my wife Susan when…read moreshe complained about the price. 2 stars because it was funny when he put my wife in her place.

I went in needing new brake pads on all 4 tires. I was told all 4 were replaced and charged for it,…read moreeven though he couldn't figure out how to turn the brake warning light off. A few months later I take the car to a dealership to fix the warning light, and they alert me that only the rear brakes were replaced. So I was lied to, overcharged, and driving all summer on bad brake pads.

Easy online appointments and checking with the service staff was quick. They are very knowledgeable…read moreand helped guide me to what I really needed. I waited for the service to be completed, was kept informed. I did have an issue that required a part they needed to order so I left when everything was done except for the part issue. Waiting area was clean and quiet.

Fast and friendly service. Thank you Timmy for always…read morekeeping our cars maintenance and safety your priority. It is very much appreciated.

Town Hill Auto treated us great! Our calls and questions were answered, quickly. Are so happy with…read morethe car we purchased, we will certainly go back!

Awful!!! Bought a car for my son and had to take it back in to them for check engine issues 4 times…read morein 2 months... and a failed emissions test... each time giving up my car to him for days at a time. After the last failed fix resulted in a collision they swapped the car out.... and guess what, within a few weeks a check engine light comes on. I let them know and the reply I got was (direct quote) "You can bring it in and I'll let you know how much it will cost" My experience.... avoid if you care at all about safety, quality, or money

This review is for the Colonial Hyundai Sales department, formerly known as MJ Sullivan Sales. I…read morewas shopping for a new car and after going back and forth via text and email and feeling comfortable with the out the door price, I set up a test drive and initial meet with the sales team. Now before this I seemed to have been handed off between four different people ranging from Internet sales to sales and sales manager. I didn't care who showed me the car as long as I was able to test drive it. Received several texts and email reminders about the test drive. Took time off to make the appointment but when I showed up the main person I was dealing with seemed to be busy with another customer. They had me go to a new sales guys who very recently had joined their Hyundai team. He came from a different dealer and a different car company so I was a little critical on if he would be about to answer my questions. Sure enough I seemed to know more about the vehicle than he did. AND for the test drive he told me due to insurance purposes we could only make right turns. I looked at him and asked what about Highway driving and he said no. I voiced my displeasure in that as I needed to see how the car performed on the highway. Just about that time the other guy showed up and said that yes we can go on the highway. Now before we started to drive I wanted to know about some features on the dash such as the camera. New guy didn't know, the other guy showed and didn't know but said he'd look it up but wanted me to leave for the drive. Got the impression they wanted to rush me out on the test drive. Oh, so before I showed up and in all my correspondence with them I referenced a specific vehicle by number. When the new guy went to pull the car around (should have been ready when we got there) he couldn't find the car. Took him at least ten minutes of looking. When he pulled it up it wasn't ready to be shown. Still had all the plastic on the seats and boxes in the back. I was disappointed as I wanted to check out the third row seat but couldn't because they hadn't set the car up. Other salesman shows up and takes boxes out of the back and has me look but it was rushed, so much so I forgot to sit in the third row seat as that was one thing I wanted to do. Overall probably the worst experience I have had on seeing a Vehicle I wanted to buy. Complained later that night to the manager. Listed what went wrong, but the price was good and I wanted the car so the lower part of my email talked about a couple more questions and coming back to the dealership in a few days to perhaps finalize the deal. Appears manager only read the first few sentences of the email and not the bottom part where I was going to come in. So needless to say, I kept looking and found a more hospitable and friendly dealership with the same vehicle and at a lower price. So I purchased from them.

I had an awful experience with my 2022 Palisade at this dealership (Colonial/MJ Sullivan). They…read morequoted me one amount to make a key, and then charged a completely different amount (hundreds of dollars more). The worst part was the manager, Paul, who said I was lying and was never told the amount that I was told (which is insanity). I've never been so offended! Not to mention they charged over $100 for an oil change, they weren't able to do my seatbelt recall at the first visit, and their customer service is just the worst. Definitely go elsewhere!

The business itself was good. Very good price and good job getting our car ready. The only…read morecomplaint I have is with our salesman. He spent very little time explaining all the different car features. We traded in a CRV and purchased a CRV Hybrid. He kept saying everything was similar when in fact it is not. They were very busy that day so I think he wanted to move on to another customer.

I found the dealership to be professional. The experience was polite, hands on, and accommodating…read more I will be highly recommending Ocean Honda.