Been renting here for several years. The staff led by Laura is very kind, considerate and…read morecommunicative. I like how the facilities are climate controlled. The hours for access are reasonable and convenient. I am very fortunate that this Storage facility is close to my home and so well run!

Upfront: I have been utilizing this storage company on and off, for years now…read more This review is to allow a small window into the truly exceptional staff that have saved my neck more than once. Last December, neigh on about a year ago, we were moving the Christmas decorations either into or out of, I cannot recall which it was, honestly. Needing a bit of motivation, for the return trip to the car, I reached into the upper breast pocket of my vest I was wearing at the time. Now, when this specific action occurred, I was just about to enter the elevator from the second floor, to ride to the first, thus ending this particular 'run'. As I did so, I fumbled my left earbud, and as luck would have it, the trajectory hurtled the tiny projectile straight into the crack between the elevator carriage, and the concrete shaft which houses the elevator mechanics and cables. Just like that....POOF. Gone. I checked Reddit; folks with the same issue all said "Give up now", or "...it's gone, Sir, you HAVE to let it go." Or so I thought. Realizing that I was devoid of money to replace a $250 set of Apple Earbuds, I called their office the very next day, hoping for some sort of Christmas Miracle. And let me tell you, Laura, the Holiday Earbud-saving Angel sent from above, delivered just that. She was entirely empathetic, listening to a grown man whimper over his lost toy. She sprang into action, checking the schedule for the next elevator servicing date. Despite having been recently serviced by the tech, she somehow arranged to get the Elevator mech back onsite, into the darkness of the void...far below the extremely heavy and seemingly unmoveable stealer of my tiny, happiness-enducing sound producers. All for a quick pluck of my now oddly-soiled earbud. (I don't know what was down there, and I'm not asking.) Laura came in for the win. From loss, to panic, to mobilization of her business network, all to save a clumsy dad a few bucks around the holidays. Cannot thank her enough. This is the team worth supporting.

So expensive and predatory. Switch and baits with no customer services. Can't wait to never come…read moreback here again. Will NEVER be back here.

This place needs Extra safety. The lock (purchased from this facility) was intact but my unit…read more(upstairs) was thoroughly going through by the thieves multiple times. They left with the door locked and the leftover stuff inside the unit. They left without a hurry. I suspect it was done by the insiders. The employees showed no sympathy or surprise, their reactions indicate stealing is a common event there. The location is insecure. Its entry is on a quiet dead-end street. Thieves could wait in their cars near the entry and follow a car into the facility. There is no camera on the second floor. Thieves literally can spend hours there sorting stuff. The Irvine police department will give you a case number, and that's it. For them, personal property crime is not a big deal.

If you are going to rent a unit in this property get a real insurance they have roedores here, and…read morewhen I try to talk to them about the situation adriana ask me when I want to move out,tomas don't want to help too,Jessica & Bailey

CubeSmart at 20485 El Toro Rd Mission Viejo, CA 92692 gave me the space I was looking for at a…read moregreat price. Sue is really knowledgeable, trust worthy and nice.

My visits to my storage unit is always pleasant. Especially when it becomes necessary for me to…read moreinteract with the attendants. Always helpful, whether with providing equipment during times when the facility is busy, or providing info concerning billing or unit availability. Great folks...

It is incredibly easy for this place to be nice, welcoming, and professional when they want you to…read moremove in, but that professionalism completely vanishes the moment you decide to leave. I gave a proper notice to vacate and tried calling this facility several times to finalize everything. Because they refuse to answer their phones, I had to complete my cancellation through their automated system. I left multiple voicemails asking for confirmation, but no one ever bothered to call me back. Instead of processing my exit, they charged me for the entire month of May. I never received a single phone call, email, or notification about a pending balance. The very first "communication" I received was a notice from a collection agency. They made it completely impossible to reach them, ignored my automated cancellation, and then quietly sent me to collections without warning. It is completely unacceptable to tank a customer's credit score because your local staff refuses to manage their office or answer calls. I have a full paper trail of my notice, my automated cancellation, and my phone logs. Management needs to contact me immediately to pull this debt back from collections and correct their own administrative failure. Unresponsive, unprofessional, and deceptive.

I honestly can't say enough good things about US Storage Centers. From the moment I walked in, the…read moreexperience was smooth, professional, and genuinely pleasant--which is not something you usually say about storage facilities. Andrea and Mary were phenomenal. Friendly, knowledgeable, patient, and truly on top of their game. They made the entire process easy, answered every question without rushing, and treated me like a valued customer instead of a transaction. That's real 5-star customer service. Andrea helped me on my last storage rental on their sister property, and she just is a fantastic Human Being and excellent at her job! And shoutout to Raine as well--equally awesome, helpful, and clearly someone who takes pride in what they do. If you're looking for a storage facility that's clean, well-run, and staffed by people who actually care, this is the place. Highly recommend US Storage Centers--and especially this team.

First, drive here first and see for yourself. Looked great from the freeway, but to get there you…read morehave to loop around under the freeway. Very inconvenience. The service managers were somewhat helpful. Their system is old-school. Gate and storage access have to press codes manually. I moved out after months of paying 4-5 months in advance. Then, they hit me with the 43% rent increase. Oh, heck no. I'm out. Greedy much? Not a great way of doing business and keeping your good customers. Check out Public Storage. I paid 1/3 of the price here and I'm happy.

We just recently left this storage place of business after 5 years. We get a call the following day…read morefrom Gina the manager indicating that our unit was left dirty. I don't understand what was the purpose to call after the fact we just removed all of our belongings. I understand there might be some small debris or dust left over. Gina made it seem it was an uncanny thing to see after someone leaves a unit. I promise you have more than enough time to tidy if something was left behind. What ever happened with telling yourself "Can I live with it!" You have to do better Gina! This is not the type of call you expect but the opposite.

Number 1 great service by Xiomara Rey and great communication. Excellent space and price for the…read moresize of storages. Easy access to storage. Clean and spacious for what you pay for. No where else like Stor It Self Storage. Really Recommend this place with no hesitations.

Guy is a great manager. Helpful, reliable, very pleasant to work with…read more He is very organized and helpful. He was very patient and informative. He made sure i understood how to use the entry codes. Guy really enjoys his job and working with folks who may be alittle stressed out. The facility was extremely clean. There are carts available. The hours were fine with me.

Laguna Woods self storage prices are reasonable, but their gate access is from 7 AM to 7 PM. Only,…read morewhich I think is why the prices are slightly lower than other storage units in the area. If you can work within those time frames, their unit prices are fair. If you can't. I would recommend finding another storage facility and paying a little more to get greater access times to your unit.

THE INDIVIDUALS at ALISO VIEJO STORAGE are THE BEST OF THE BEST!!…read more Myette and GiGi are apparently MAGIC and able to make things appear, because once I was in a jamb, they had a 10x20 available immediately!! They can, also, light up your day, and work with you whatever the schedule!! They have lovingly held the most dear memories of my entire life and my heart strings I could NEVER lose, in protection and out of every risk. I sleep well knowing it's their oversight I can trust. They will like take care of whatever you hold dear. This is an example of the modern business model. The security is tight and clear! If you are there one minute past time, you will see the Sheriff's office descend on you!!

I rented a unit for just over three years, we moved and didn't need it anymore. This storage…read morebusiness was very helpful when picking out the right size. Always very clean and easy access. I'm now only 8 miles away and if I ever have to use another storage I will drive back to use this one. Thanks Aliso Viejo self storage