I have a storage unit in Secure Storage in Waukegan, Fountain Square. I initially had issues with…read moreprior owner due to neglect on considering my concerns of the condition of my unit. The roof was caving in and particles kept falling on my items, mold was atrocious. Obviously, if I store it, it is important to me. However, not to them. The mice were also entering and eating any bags or boxes. It was very upsetting. Thank goodness for new owners. I was going to move the next hike in price when I decided to voice my concerns with new owner. Right away, Pricilla, property manager reached out and immediately moved me to a better, clean and close by unit. As difficult as it is to move, I immediately started to move before my belongings completely got destroyed. This new owner is awesome. Really know what customer service is. Comforting because customer service has long been gone and non-existent. Thank you, Priscilla. I was definitely on my way out to a new storage facility, however, having heard my concerns definitely made me stay here. Would definitely recommend, now.

Amy was so helpful with every issue we had, even when it was busy! Very thoughtful and kind!read more

This extra space storage is always very friendly. they always help me and greet me with a…read moreprofessional attitude

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 11525 184th Pl is no exception. Our Orland Park storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near Orland Pkwy and Wolf Rd, we're trusted by neighbors in Mokena, Alpine, Homer Glen, Gilletts, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Super friendly employees, helped us find what we were looking for. Really helped us out. Highly…read morerecommend!

[Edit: The regional mgr issued a refund of the last month's rent, which is appreciated, and for…read morethat action I'll move the 1 star to a 2 star, even though we suffered far more financial loss than that one month due to staff errors.] We'd never rent here again! We have been on the road for several years and couldn't move out of this location, otherwise we would have. The staff cost us a LOT of money! We moved from a small unit to two larger units, then had relatives come by and take things out while we traveled. When they got us down to one large unit, we asked staff to make sure that we had the same gate access code. The person we talked to (Leo?) assured us that would be the case. A family member rented a truck and brought a friend out from Chicago to pick up some things. They couldn't get in, and since it was the weekend, nobody was in the office. So they wasted the cost of the truck rental and their time. Then after we got that straightened out, we were able to downsize to one smaller unit. I called Leo again, and he assured me that the gate code would be the same. Again, the relative rented another truck and got a helper - guess what, the gate code had been changed again, even though Leo promised us it wouldn't be. Asked point blank, Leo said he had no idea that gate codes changed automatically when renters moved into different units. It wasn't until AFTER this that we were told about the kiosk in the office entryway, but that might not have helped because when our relative arrived, we were out of cell range and couldn't have provided login info. Then when we finally left the facility completely, they wouldn't pro-rate the month's rent (we left on the 3rd). "Company policy!" I guess company policy overrides the money and time we wasted believing your staff when they said we could use the same gate code. And again, they had raised the rate on us. The new place we rented with a competitor cost us less than half what we were paying at Global Storage, and it has far superior carts for moving items into/out of storage. We often had to go hunting for carts because there aren't enough spread around. Also, the exterior doors have door stops on them, to prop open the doors - and most of those door stops are broken! The last day, when we moved out, a man was cleaning fishing equipment and other stuff right in the main entrance near our unit. He blocked access for about 45 minutes, so we had to go the long way around to our stuff. Staff should have noticed this on their video system and asked him to move. Currently, there are a lot of empty units at this storage facility, and now I know why.

My wife and I have been with storage mart in Orland Park for 13 years. Just when we were looking to…read moresave on monthly expenses by terminating our rental we ran into John the site manager on a Saturday when we were in the process of packing up. We explained to John that while we enjoyed the storage accommodation, the rising rent was not in our budget. John immediately sized up our true storage needs and proposed a different slightly smaller unit that is saving us substantially in rental cost. We really didn't want to terminate just yet so this was perfect. John's initiative and customer service spirit turned it all around and made us feel he truly cared about our financial requirements! He's a gifted people person and storage mart is blessed to have him because he saved them a loyal customer right when our loyalty was running out! Lawrence

We used this storage unit during our move. It was easy to get our unit etc set up however what was…read moreannoying is the gates for the entry. The keypad on the right side almost never worked properly. Also to leave it was difficult to do the keyboard and then you had to Iike run to your truck in order to get out without the gate coming down on you. It would just keep going as I don't believe there is a sensor to know if your vehicle is passing or not. Luckily I got out but this part was not good.

Great place to store our very old and fragile travel trailer. We've been storing our camper at East…read moreGate every winter for the past 6 years and have never had a problem. We always worry about mice getting in and chewing stuff up but it's never happened. Scott has been great about arranging drop off and pick up dates each year and it's been so convenient for us. It's so nice to have a place we can count on year after year. We highly recommend East Gate Storage.

We were referred to East Gate last year by a friend of ours when we were looking for a place to…read morestore our show car for the winter. Not only was it affordable but the staff was friendly and very helpful. Our car was safe all winter long and we had access to it anytime we wanted to. We were so impressed we are using them again this year. I highly recommend them.

Joe and Adam were wonderful! I arranged a two-stop move and everything went very well. They were…read moreon-time, courteous, and accommodating. I would hire them again anytime for any move I need. I would highly recommend using them.

Thompson moving Inc. moved me today. Adam,Matt,Jaden,James were wonderful. They couldn't do enough…read morefor me. The company is excellent and cares about its customers. Plus a great price. Thank you to all George,Joe,Adam,Matt,Jaden,James. I highly recommend this company to anyone that needs a moving company. They are honest and caring. This was the easiest move. Thank you all again.

I recently moved in to a storage unit at Trojan Storage of Mokena and had a terrific experience…read more The unit itself was spotless and I can tell that the building itself is very well maintained. Rent is reasonable and the staff - particularly Savannah and Gloria - are so kind, helpful and professional. I would highly recommend if you're in need of storage.

From the owner: Getting ready for a big move? Running out of garage space? Need somewhere to stash your off-season…read moregear? Trojan Storage seeks to provide a storage experience above all others. With top-notch security, friendly managers, and extremely clean facilities we aim to provide the best customer service!

I rented two 5' x 10' storage units from the CubeSmart, Romeoville location for approximately 10…read moremonths. They were able to accommodate our last-minute storage needs and provided nothing but top-notch service, as well as a clean, well-maintained and secure facility. The management team and staff always treated us with respect and responded to any requests promptly. I highly recommend CubeSmart - specifically this location - for any of your storage needs. Truly a Class Act!

Excellent experience. Reserved a unit on the website and went in same day. Prices are competitive…read more Shalonda took care of me and knocked out all the paper work in no time. She explained everything and answered my limited questions. Once paid for she met me at the unit and everything was a Go! Upon exiting she had me verify the keypad gate function. Outstanding customer service, professional, polite, firm. Clean complex, appears to provide good security. I would recommend this storage facility.

Great place to store thing that don't fit in ur house or garage. Good pricing!! Been here over two…read moreyears now.

What truly stood out was Tiffany Adam's customer service. She went above and beyond to ensure I…read morefelt comfortable and informed every step of the way.