I have used this storage for a couple years and once your year is up they raise your rental fees by…read more33% every 6 months (really 5 months). My unit is in a HORRIBLE side of town with a LITERAL crack house next door but the rate increases happen every 5 to six months. I went from paying $55 (insurance included) and now pay $71 because they brought my rate down slightly with hardships, but next Nov it will be over $120 for a 6x10 in an awful area. Be sure you don't plan on keeping your things longterm because they screw you.

They double the rent on your unit after only a couple of months. Send you notifications by mail…read morewith no email or call. Horrible, predatory business practice- I could not discourage people enough from giving these people any business. Don't do it unless you're alright with being robbed.

The office staff is super sweet and helpful. Very accommodating even after hours. This facility is…read moresafe with a secure gate.

The managers are so helpful - Sabra and James worked very hard to help us find the best option for…read moreour needs. The owners need to create a better look; a lot of beautiful trees were torn down to build this place, and the lack of thoughtful landscaping makes the place not fit well with the surrounding areas. This general area is high-end, that people move to for the trees and country-side.

I can't understand why the average yelp star rating isn't higher!! Our experience with them was…read moreamazing. I really have to give a huge shout out to the guys at U-Haul Moving & Storage at Slaughter Lane in Austin!!! They installed a hitch on our Ford Explorer. The appointment was supposed to be a drop-off and pick up later, but they immediately started working on it so we would not have to Uber home and Uber back to pick it up! That was greatly appreciated! But WAIT! That's not all! More accolades are in order! We had a bit of a fiasco with the rental of a moving trailer. I had reserved a 5X8 enclosed trailer via the Internet after having first chatted with a gentleman on the U-Haul site who assured me that this size trailer would work for a one bedroom apartment. NOT SO!! A queen size mattress doesn't even fit unless it is tilted. After my daughter picked up the trailer and got it to the house, they were able to determine that this size trailer WAS NOT going to big enough. In the meantime, the U-Haul where the trailer had been picked up at was closed. We called customer service who transferred us to Victoria. She informed us that the trailer could be dropped off at another location (we chose the Slaughter Lane location because they had done the hitch install for us.) but that we would still be charged the total for the trailer rental from Austin to Colorado Springs because we did not drop it off at the original drop-off location per the contract. I was told that we would need to file a dispute with U-Haul in order for an investigation to be conducted to determine if a refund was warranted! She said she was unable to help us with exchanging the trailers. I ended up having to create an entirely new reservation and had to go to a different location because the Slaughter location did not have the the 6X12 which was the next size up. This size worked perfectly. On our way out of town with the trailer, we wanted to make sure we (2 ladies) had hooked everything up properly, so we pulled into U-Haul Moving & Storage at Slaughter to have them do a quick inspection. A real nice gentleman (whose name I failed to get!) came up to us immediately and checked everything out for us. While he did the inspection, I went inside because I had never received an email receipt supporting that we had returned the trailer that was too small. I explained our fiasco to Redarion Harris and David Harris. They jumped into action and had the whole issue resolved in less than 10 minutes!! They did exactly what should have been done in the first place! They were very understanding, helpful and true professionals! Thanks guys.....you helped make the beginning of our road trip start on a good note!

Never using U-Haul again. It's so crazy how after u get done…read moreusing the equipment you end up doing more work than the actual workers. I went during my appointment time to pick up my truck and didn't get it until 15 min after my time started. I had to ask about the details considering the gentleman there never explained , I had to ask! If you're here for your first time, the minimum is 100 miles and you'll be charged 100$ as a "down payment " . I drove 30 miles and ended up paying 65$ (with a cargo van)..... needless to say NEVER using ts again‍ 0/10 for communication 0/10 for fast service and 0/10 for having no organization. The guy was dropping the keys as he was looking for my rental and even with his fanny pack everything was jumbled. I'm leaving this review here as proof of my unorganized and unsatisfactory experience because in 2026 ts should NOT be like this. Upgrade your computers too, like why did I have to scan my ID and put in my info TWICE. "Yeah sometimes our systems don't take the first time" like SO WHERE DID MY INFO GO?? Why does it say my name and my reservation time when you're in my face telling me you can't find my reservation...... at least turn the computer.... Also, this company is ANTI-UNION. Having a display in your workers area (break room area) as an expressive Anti-union is actually pretty funny. U-Haul, please for the love of god do better :)

Philip, the tow truck driver, was wonderful. He found an extended-stay motel, drove me and my dog…read moreto the motel, then stopped at a body shop to get a quick assessment of the damages. (It was after hours, but the owner was there.) Most of my belongings were in the camper van that crashed, and the EZ Tow staff was super helpful. Katie, Andrew (the owner), Marissa, Warren . . . . Everybody I came in contact with could not have been kinder or more helpful.

My son was in a collision New Year's Eve and the Austin Police Department didn't wanna wait for my…read moretowing company which was free because I pay for it so they called these wreck chasers and they didn't ask my son anything where we wanted it towed nothing they just towed it all the way to slaughter well when I go to pay for the stupid storage and the towing that I should've never had to pay for it because I have free towing however my towing company wouldn't pick it up from inside their tow yard so I paid this place an additional hundred dollars to pull it out to the street and drop it and here's how they did it caused even more damage. The driver's name was Andy he was a complete douche bag and this is how my vehicle was treated after I paid them and then even paid them $100 just to pull it out on the street I wish I could give no stars and I will be talking to whoever's in charge of this little arrangement at the Austin Police Department and I will be filing a complaint with the Texas Department of license and registration against easy towing and Denver towing because they're one in the same they're owned by the same people and the same location doing the same shady crap