Needed to declutter my apartment and saw all of the great reviews for Pouch. I've passed this…read morebusiness for 5 years on a daily basis and so glad I chose them for my needs. Independently owned with a great company objectives and culture. Daniel did not disappoint. Very detailed, thorough and organized gentleman who made this process as easy as possible. Facility is very well maintained and cleaned and you don't typically walk away from businesses now a days feeling good and trusting. Keep up the great work Pouch Self Storage.

The storage unit is clean, there is lighting in the unit itself, high ceilings, I feel safe as a…read morewoman visiting the facility by myself and the place is secure with reasonable access hours. Daniel is great and I really enjoy working with him through the entire rental process on the phone and in person. We were able to reserve the unit online quickly. They recommend you call in after reserving to confirm final setup and if you plan to rent their free moving truck. It's available on weekdays at noon and weekends 9 am or early afternoon. There's a time limit of 1.5 hr to load and 1.5 hr to unload but it was nice to have the option. I hired 2 movers through a separate service since the truck driver can only drive the truck and it went smoothly. Thanks Nate for driving the truck!

Holy cow what a first time experience. Showed up on a Saturday morning at 10:13a for my 10a…read moreappointment (which I organized via email) and no one was there. Online says they open 10, the door said they open at 8a, and the number online vs on the door were different. The neon sign said open but no one came to the door or answered the phone and there were 4 cars waiting. Further, there was glass in the parking lot and WORST OF ALL was watching one disgruntled person FORCE THE AUTO SLIDING DOORS OPEN! What?! Aren't they supposed to be locked and this place secure? How could someone slide them open with ease?! How would or could I as a prospective customer ever want to store my stuff here?! No thanks. Unreliable. Untrustworthy. Poor business practices.

Security system needs to be improved. They assigned me a unit that did not have security camera…read more The lock that they provided was hacked and all my belongings were stolen. I only had the unit for less than a week.

Excellent experience from start to finish. The staff was very accommodating, friendly, and helpful…read morethroughout the entire process. They answered all of my questions and made everything easy and stress-free. The storage facility was also very clean, organized, and well-maintained, which made me feel confident leaving my belongings there.

Thank you so very much for your amazing service I really appreciate how you handle my property with…read morecare !!! I absolutely recommend Lakewood self storage to anyone looking for great service :)

Went to inquire about space and was assisted by Jarrius. He was absolutely awesome. Gave me a tour…read moreof the property and the units in was interested in. Prices were fair and great incentives to use their facility. The facility was super clean, fresh and not stuffy. No pesticides that I could see, they also offer RV, car and boat storage. Overall a great facility, very organized and reasonable. To Top it off Jarrius knowledge and customer service was top notch. Ask for him when you visit, and see for yourself.

Fault advertisement with the 24 hours services.. would not recommended if you have busy schedules…read more Low standard customer service

Owners are very nice and detailed about the contract. She's reviews the contract line by line and…read moreensures you only pay for what days you are there. The building both inside and outside are very clean with a lot of lights to ensure safety. Plenty of space that can house moving trucks and SUVs.

It's clean, spacious, well lit, ventilation runs continuously, very secure plenty of spaces to…read moremaneuver around. It's a little pricey but safety and secure, lots of cameras, cleanliness it's worth it. Friendly owner is a plus. One thing I like it's next to the police department

This company couldn't care less about offing a simple cart to assist moving items. Office people…read moredon't care either. Pay thousands to store stuff during hard times now extra hundreds for moves to walk down long halls with just few boxes on THEIR dolly's. There door is busted also so walk around that too.

RENTER BEWARE OF CRAZY RATE INCREASES AND MOVE OUT POLICY!…read more At first I was happy with the ease of move in and cleanliness of the facility but that all changed when it was time to move out due to substantial price increase after only 3 months. I rented mid month and paid a prorated fee plus an admin fee and renters insurance. After 3 months they sent me a notice that my rent would be increased by $50 the following month. I moved my belongings out and contacted the facility saying that it was clean and empty. I just needed to remove the locks. Unknowingly, I had to use the access code to remove the locks and I did that on the first day of the month and received a closing bill for the entire month because I accessed the unit. They said they don't prorate the month and I'd be responsible for the entire month even though I wasn't there and they rented it to someone else. I tried contacting management and they refused to remove the charge. I tried to fight it and they sent me to collections. I feel the $50 increase per month after just 3 months on a $172 unit was unreasonable AND their "policy" of no prorating when you move out only when you move in is not in the customer's best interest only a way for the corporation to gouge their customers for more money. They turned around and rented the unit charging the new customer for the same month that I was responsible to pay. Very unhappy customer

I rented a small unit from this facility back in 2008 for around a year and recall how safe and…read moreclean the environment was. Back then it was under a different name. Came back recently to rent a unit and it is as if time stood still--Everything is clean and functioning. Applause to Maria and her team for being able to maintain the facility over the years! They deserve a huge raise and praise! StorQuest is lucky to have such a dedicated employee such as Maria.

Worst storage unit ever. I've been using this storage for 3 years. I have always been able to come…read morein at 6 am-9pm Including all major holidays as is stated on the card I was given as I got my storage unit. Around last month while I was in my storage unit I was leaving around 6:30 and I got locked in. I didn't know why I was locked in and I had to wait for 30 minutes for a kind gentleman to help me get out of my storage unit. Multiple times after that, I went back and tried my code but it didn't work, and there wasn't anyone in the office. So I tried to call customer service. Unsurprisingly no one answered. I called again a few days later and no one answered again. Then I called another day and finally someone picked up the phone. They spoke to me and told me that I have to have autopay enrolled to get "extended hours." That's the first time I've ever heard about this in the 3 years I've been using this storage unit. I had to find out after being locked in the storage. Then she proceeds to tell me that she will give me back my hours. So today, I went to my storage unit and I put my stuff in, and my boyfriend unfortunately left his phone in there, so we went back to get his phone at 6:10 pm, but guess what. We weren't able to go in. So I called and asked why my hours were still not back and if they could fix it but they said that they could not. So now my boyfriend doesn't have his phone and can't go to work tomorrow cause he needs to go during the "regular hours." Also they upped the price of my unit to 185 dollars a month for a tiny 5 by 5 unit.

I was looking for a storage unit in the area that feels safe . Specially because I'm a single…read morefemale and these things sketch me out . This one felt like the right fit . Someone lives on site . You have to dial a phone number first and report yourself to be let in .

Easy access to all floors, use of carts available. Friendly staff, reasonable monthly fee. I only…read morewish they were open on Sundays.

It's organized and easy to find what you need. The location is also ideal close to all buildings…read moreand classes. Service fell short. No one knew where my item was located. Maybe more training on location of merchandise to improve quality of service.

I came here off the good reviews but the lady who was there when I showed up to get a unit seemed…read morelike she didn't want to help us and that we were an annoyance. Said she couldn't get us a unit because the manager wasn't there - so why was she there? I'm still glad we didn't take a unit because it looked so run down and the locker doors are wooden so I don't think they are very secure. Don't come here.

Lisa Renee is amazing! She walked me through the process and was committed to finding me a spot…read morelast minute to store my RV. She even found a ways to give me a discount. She is possibly one of the kindest people I have met in SoCal. Highly recommend!!

Lisa is an excellent manager. She helped me with some of my moving /storage challenges. The other…read morestaff are also helpful, and they respond quickly to your inquiries. I would definitely recommend this place to anyone who needs to store their gear. Thank you, Lisa! Mark