I had my cleaning today and had the pleasure of having Peter as my dental hygienist. He was…read moreincredibly kind, friendly, and welcoming, and he made me feel comfortable from the very beginning. We even shared a few laughs, which made the visit that much more enjoyable! I truly appreciated Peter's transparency, patience, and the genuine care he showed throughout my appointment. It's always nice to feel like you're being cared for as a person, not just another patient. Thank you, Peter, and the team at Conyers Smiles Dental for making my visit such a pleasant experience. I truly appreciate the kindness and care, and I would definitely recommend you to others!

Warning: Unexpected $1,017 bill after being told visit was covered…read more I visited Conyers Smiles Dentistry as a new patient for what I was told was a routine exam. When I arrived, staff confirmed my Cigna insurance had been verified and my visit was covered. I paid a copay and thought nothing of it. Weeks later I received an Explanation of Benefits showing I owe $1,017 out of pocket for a Cone Beam CT Scan, multiple Oral/Facial Imaging procedures, and Saliva Testing. None of these were explained to me before, during, or after my appointment. No treatment plan was shown to me. No cost estimate was provided. I was never told any of this was being done. My insurance denied all of it. Cigna flagged the saliva test as "not a dental service" and the CT scan as simply not covered neither of which are standard for a new patient checkup. I am now formally disputing these charges with the practice, Smile Generation corporate, and the Georgia Board of Dentistry. I would caution anyone especially new patients to ask for a written cost estimate and treatment plan BEFORE allowing any procedures to be performed here.

Best experience with a dentist since I was a child. Office staff was friendly and professional…read more However, what stood out the most was that I was able to receive a full set of x-rays and dental cleaning during my first visit. For the last several years, my initial appointment was only x-rays and I would have to make a different appointment for my cleaning. Imagine going to get your nails done but they only looked at them and sent you home with a later date for your manicure.

Dr. Arrue and his lovely staff are wonderful! I will be happy to return to this office.read more

Not a fan of this office, wasn't respectful of my time. I sat there for an hour waiting for my…read moreteeth to be cleaned before I decided to leave. All the while being drowned with 3 different songs being played at once. Some cursing and sexual, very unprofessional. Would not recommend.

The owner dentist consistently rushes through appointments. Dental care should feel thorough and…read moreattentive. It feels like they're just trying to get through as many patients as possible, not actually provide good care.

After several years of inconsistent "corporate" dental I took a friend's recommendation and tried…read moreDr Brassell today. What a pleasant and different experience. First of all Gala who runs the office is a pleasure to work with. The hygienist whose name I forgot (sorry!) was extremely thorough yet gentle and genuinely interested in my concerns. Dr Brassell himself is very personable and tolerant of my questions after doing my "research" aka googling bridges vs implant. And the first dentist in a long time who didn't immediately pressure me to sign up for treatment. I live in Decatur and it was a little drive but well worth it! Think I found my new dentist.

I've been going here for years. Great friendly and professional staff that does amazing work. We…read moredrive an hour to them because of their quality work and the attention they pay to their clients. I've referred friends and family to them and they've all had nothing but great things to say!

HORRIBLE!! New Patient and given about 5 sheets of paper to fill out, office full of people and no…read morewhere to sit. They were definitely overbooked. Finally make it to the back after 45 min of waiting in the lobby, the lady that said she would be doing my xrays was in and out because she was busy. She finally came in rushing to take the xrays, she was shoveling the instrument down my throat, she took about 15 Pics, I said you don't have enough yet. She told me my tongue keeps moving the instrument and she is extremely busy, and if I have an issue I would need to reschedule. The issue I had was that your office overbooked and now you are rushing and taking your frustration out on me. The Manager came back and asked if I was having issues and did I need to reschedule. I said dont bother, I will definitely be going elsewhere !! I am going to make sure that they DO NOT bill my insurance company

Great for whole family...from my 9 yr old son to myself ...professional, caring, and hardworking…read more Highly recommend

Incredible experience!!They got me in within 3 days!! From the moment I walked into the door, I…read morefelt like a family member. The entire staff was warm, professional and very knowledgeable. Their kindness put me at ease immediately. I did not feel rushed. Dr. Zerita was very patient and addressed of my concerns without making me feel rushed. She was very professional and expedient. I thought I would be in the chair for hours but 2 hours max!! I highly recommend if want care in a warm, professional environment.

Dr. Zerita Buchanan and her team made this experience so amazing. I will never go anywhere again…read more She had top technology, recommended reasonable treatments and was super caring throughout the whole experience. I will never choose another dentist!

Dr. Inness is the best dentist ever! So sad they closed. I drove from Macon to see him.read more

I've been seeing the same dentist since I was a child. I am now almost 30, and still with Gentle…read moreTouch. Always professional, and everyone is always lovely.

My daughters haven't been seen at the office yet. I am already not happy. They had a SUPER QUICK…read morevisit with the dental bus in November. I am currently on hold. I have been on hold for over an hour trying to cancel an appointment. If I didn't call they would probably won't to charge a no cancelation fee. I do not care for some things being done online but if it takes over an hour just to speak to someone to cancel an appointment. I think online cancellations should be an option. I'll update or write another review if I get someone to pickup and after the visit.

I've now been holding for TWO (2) hours just to make a simple appointment. This is CRAZY! Do they…read moreneed additional help in this department OR do they need to hire someone more efficient in handling the job? Long waits on the phone are the normal but never this long! Wish I could rate them with a ZERO!

"Great Expressions is the Best!" There was a bit of…read moreinterpretation towards my visit yesterday. My treatment plan required 3 surgical appointments. The very first visit set my mind at ease because in all of my dental history, my recent cleaning and filling was absolutely outstanding!

this is the worst dental experience with billing, the dentist and staff works hard. but when you…read morehave a dental office go thru 2 manager something is wrong ask me I will tell you. I have been fighting with their billing office to get my overpayment back. I have 2 insurance and they keep sending bill to secondary instead of primary and the office manager had the nerve to tell me why I have w insurance anyway I said to her well when my primary pay I will send the bill for you to pay. this is october 2024 and this issue has been since 07/2023. I contacted their office and that is a joke also the representative who has been assisting me since April 2024 stated he has not been able to get the information what information just call delta dental and get copy of eob.

Cool this far... will edit for complete review. Pam was very welcoming and Christi was a…read moresweetheart as well. Dr Dodson was straight forward and looking out for the young gums