I was very nervous about my appointment I had to get a crown on my tooth. Everyone was so nice and…read moremade me feel comfortable. My hygienist was Mya and I had Dr. Mickinney and his assistant was Jada. Big shoutout to them! They were veryyyyy good. I didn't feel a thing and so much better after my appointment.

Warning: Unexpected $1,017 bill after being told visit was covered…read more I visited Conyers Smiles Dentistry as a new patient for what I was told was a routine exam. When I arrived, staff confirmed my Cigna insurance had been verified and my visit was covered. I paid a copay and thought nothing of it. Weeks later I received an Explanation of Benefits showing I owe $1,017 out of pocket for a Cone Beam CT Scan, multiple Oral/Facial Imaging procedures, and Saliva Testing. None of these were explained to me before, during, or after my appointment. No treatment plan was shown to me. No cost estimate was provided. I was never told any of this was being done. My insurance denied all of it. Cigna flagged the saliva test as "not a dental service" and the CT scan as simply not covered neither of which are standard for a new patient checkup. I am now formally disputing these charges with the practice, Smile Generation corporate, and the Georgia Board of Dentistry. I would caution anyone especially new patients to ask for a written cost estimate and treatment plan BEFORE allowing any procedures to be performed here.

Best experience with a dentist since I was a child. Office staff was friendly and professional…read more However, what stood out the most was that I was able to receive a full set of x-rays and dental cleaning during my first visit. For the last several years, my initial appointment was only x-rays and I would have to make a different appointment for my cleaning. Imagine going to get your nails done but they only looked at them and sent you home with a later date for your manicure.

Dr. Arrue and his lovely staff are wonderful! I will be happy to return to this office.read more

Not a fan of this office, wasn't respectful of my time. I sat there for an hour waiting for my…read moreteeth to be cleaned before I decided to leave. All the while being drowned with 3 different songs being played at once. Some cursing and sexual, very unprofessional. Would not recommend.

The owner dentist consistently rushes through appointments. Dental care should feel thorough and…read moreattentive. It feels like they're just trying to get through as many patients as possible, not actually provide good care.

After several years of inconsistent "corporate" dental I took a friend's recommendation and tried…read moreDr Brassell today. What a pleasant and different experience. First of all Gala who runs the office is a pleasure to work with. The hygienist whose name I forgot (sorry!) was extremely thorough yet gentle and genuinely interested in my concerns. Dr Brassell himself is very personable and tolerant of my questions after doing my "research" aka googling bridges vs implant. And the first dentist in a long time who didn't immediately pressure me to sign up for treatment. I live in Decatur and it was a little drive but well worth it! Think I found my new dentist.

I've been going here for years. Great friendly and professional staff that does amazing work. We…read moredrive an hour to them because of their quality work and the attention they pay to their clients. I've referred friends and family to them and they've all had nothing but great things to say!

Great for whole family...from my 9 yr old son to myself ...professional, caring, and hardworking…read more Highly recommend

This is the worst place ever to get assistance after they've done dental work. I always check…read morereviews before I visit anywhere, whether its for personal healthcare, entertainment, food, etc. Coast dental had great revies for their dental services, but awful, horrendous for financial procedures. I said thst surly that won't happen to me, but True and Behold, it did. The Caucasian (don't know her name) lady at the front desk was very rude and demanded that I pay over $900. I was NEVER informed that I needed to pay upfront, because my insurance provider had already informed me that I was approved for the services that I was going to get. Coast dental associates never answer the phone. One's calls are always routed to an answering service. Every single day except for Mondays because they re closed, I have tried to reach out to the answer machine just states that they are experiencing a high volume of calls. Bullcrap!!!! They never answer. You can't leave a message for them. After answering service leaves them a message, they were called back from a number that does not come up coast.Therefore, customers and clients don't answer phones due to the spam calls that we are receiving these days. Whoever calls you back does not leave a message where o you can respond to them. My insurance company told me that I should only have paid $153.00 for services. Me and my insurance company have filed a grievance against this company.For overcharging , patients and not applying the proper insurance that is being paid through our insurance companies. Coast down told me my insurance only $249 and I was left to pay the balance. That is definitely untrue. So be very careful before you have done a work.Done at this place because 9 times out of 10, they are going to overcharge you for services. Surely everyone on google who have left reviews about the financial procedures are not lying. Shame on Coast Dental.

Incredible experience!!They got me in within 3 days!! From the moment I walked into the door, I…read morefelt like a family member. The entire staff was warm, professional and very knowledgeable. Their kindness put me at ease immediately. I did not feel rushed. Dr. Zerita was very patient and addressed of my concerns without making me feel rushed. She was very professional and expedient. I thought I would be in the chair for hours but 2 hours max!! I highly recommend if want care in a warm, professional environment.

Dr. Zerita Buchanan and her team made this experience so amazing. I will never go anywhere again…read more She had top technology, recommended reasonable treatments and was super caring throughout the whole experience. I will never choose another dentist!

Dr. Inness is the best dentist ever! So sad they closed. I drove from Macon to see him.read more

I've been seeing the same dentist since I was a child. I am now almost 30, and still with Gentle…read moreTouch. Always professional, and everyone is always lovely.

My daughters haven't been seen at the office yet. I am already not happy. They had a SUPER QUICK…read morevisit with the dental bus in November. I am currently on hold. I have been on hold for over an hour trying to cancel an appointment. If I didn't call they would probably won't to charge a no cancelation fee. I do not care for some things being done online but if it takes over an hour just to speak to someone to cancel an appointment. I think online cancellations should be an option. I'll update or write another review if I get someone to pickup and after the visit.

I've now been holding for TWO (2) hours just to make a simple appointment. This is CRAZY! Do they…read moreneed additional help in this department OR do they need to hire someone more efficient in handling the job? Long waits on the phone are the normal but never this long! Wish I could rate them with a ZERO!

Found this practice, after searching the provider directory of my insurance company. I was able to…read morego online and schedule an emergency appointment, that got me in to see them yesterday (02/21/22). Their usual procedure is to call day before to confirm, but as I booked on Friday (close to closing time), wasn't sure if they would do that - or if they would even be open as yesterday was a Federal holiday. After doing some searching on their website, was able to confirm that they would in fact be open, so planned on calling them first thing in the morning to confirm my 10:30am appointment. Was able to connect with someone as soon as they opened, and was given the necessary details to create my patient portal account. I was able to complete my 'New Patient' paperwork before my arrival. I still arrived 15 minutes early, as a 'just in case', but was not seen almost 11:30am, (and only after a few folks who came in after me, and had appointments after me were seen first and my inquiry into when I would be seen.) Even with that snafu, everyone I interacted with, from the front desk personnel, to the hygienist to the doctor herself, were above reproach and very professional. Although the news I received wasn't all that positive, (but was what I figured it would be), they were very open, direct, and honest with me about what they suggested the next steps should be. Thankful for the time they took with me, the patience and grace that they extended and can see why they have the rating that they do. Hopefully my future interactions with them will continue to be positive ones.

"Great Expressions is the Best!" There was a bit of…read moreinterpretation towards my visit yesterday. My treatment plan required 3 surgical appointments. The very first visit set my mind at ease because in all of my dental history, my recent cleaning and filling was absolutely outstanding!

I needed new dentures and though it took some adjustments (normal for dentures) I am very happy…read morewith the results. I also take comfort in knowing that I have a 7 year warranty. These new dentures are great.

They are very unprofessional ,also I had some filling put in it was done very bad ant they last for…read moreone week. When I call for them to fix it they wanted me to spend more money, I would never go back there or refer them. Very unsatisfied ,No Star