Bought my car back in 2020. So happy that even after all of this time the staff is so helpful! Mike…read moreH was able to help me book a service appointment so fast and Bernie got me out of a huge bind when I misplaced my account info to make my payments. Sarah was also so helpful when she made sure I had all of the info I needed regarding my service appointment!

Purchased my vehicle from there 2 months ago. Joseph assisted with the sales due to the salesperson…read morehelping me was new. Both my key fobs were missing the keys. Signed the paperwork and Joseph said he was going to get the ordered. After 2 weeks I never heard back so I called Joseph and kept getting the run around. Said he would call me back and never would. A month later I called and he told me the same thing. Went up to dealership to get my license plates picked up and Joseph said he was gonna get my keys ordered. Went with him to the service department filled out the proof of ownership form and said he was going to get them ordered. Fast forward ANOTHER month called Yaklin today to see what the status was on my keys only to be told they were never ordered. I have never had such a horrible experience trying to get some keys for my vehicle. If I ever need another vehicle I will be going to another dealership. It's been 2 months and just getting the runaround is ridiculous. I'll include a photo of my key fob. I was told when I purchased it the keys "were probably thrown away." Absolutely ridiculous.

We bought a Jeep from this place we payed it off and we never got the title or plates . They moved…read moreand didn't say anything. Very disappointed

Serviced my c8 vette . Very professional. I would recommend. A shuttle service is also available if…read moreyou may need to be transported somewhere in the Lake Jackson area during your service appointment.

Horrible fu______ing dealership. Mainly dealt with son of the owner which was in finance…read moredepartment. First, they took over the loan process from my credit union. I'm sure they got a kick back. Then he tried to sell me ever freaking accessory when I was using the GM discount. The salesman wouldn't hardly even get involved because this is the son of the owner. The way they operate there they won't be in business in five years.

sold me a car less than 2 days ago and now it doesn't start. Buy from anyone but these people.read more

Bought a truck from them an when I went to do the up keep on oil an fuel filters they had all been…read morestripped therefore costing me more money I wouldn't suggest anyone to buy from them I've heard more worse things since my purchase

Small business with quality repairs at a reasonable price. Friendly and prompt serviceread more

Liberty auto charged me $400 to replace a fuel pump and one coil because my car would not start…read more After having my car towed 3 times back to this auto shop, after the car was supposedly fixed, i was left with the same problem i had before Liberty auto took my $400. Liberty auto personal don't give a damn about customer service! They will and did not HONOR the warranty on supposed service provided! Now I'm out the $400 and all the time i wasted trying to get them to do the job right. My car still doesn't start and i am forced to take my non working car to another auto shop and spend more money I don't have!!! Liberty auto is a thief shop. Take your money and time elsewhere!!

As a first-time car buyer...it can be pretty intimidating to go into a car dealership, but the guys…read moreat Lake Jackson Honda were, BY FAR, the best representatives of personable customer service. To me, building a relationship with every customer is always a priority in any business. These guys actually treated me like family, helped me find THE car that I wanted, and then they did everything they could to make sure I got it. Not only did Victor and Fisher exceed my expectations for service, they made my awesome new Honda the perfect price for me :) You guys are super REAL and for that you'll always be my first recommendation. The time you guys put in for me...I truly cannot express enough gratitude. Never thought I'd have THIS car for THAT price... y'all made it happen.

*Dishonest Service Department - Get a Second Opinion Before You Pay**…read more I rarely leave reviews, but I feel obligated to share my experience to warn others. I took my 2019 Honda to this dealership after it suddenly stalled on the toll road. I dropped it off on a Tuesday, and despite calling multiple times, I didn't hear anything back until Friday evening. That's already unacceptable for something potentially serious. When I finally got a response, I was told my transmission had completely failed and the repair would cost me $12,500 out of pocket. This was shocking to hear, especially since my car hasn't even reached 100,000 miles and I've only had it for a year. Trying to understand my options, I asked to speak with someone in the sales department about possibly trading in the car. I explained my situation to a sales rep, who seemed sympathetic and said he would talk to his manager and call me back. That call never came. Thankfully, a family member who owns a mechanic shop in San Antonio offered to take a look. I had my car towed there and -- to my complete disbelief -- he discovered the only issue was a bad catalytic converter, which he replaced for $500. The car runs perfectly now. This dealership either **grossly misdiagnosed** the problem or was attempting to take advantage of me. Either way, it's unacceptable. These are hard financial times, and being told I needed to shell out over $12,000 for something that cost $500 to fix is both infuriating and disheartening. **My advice: if you ever bring your vehicle here, ALWAYS get a second opinion before agreeing to any repairs.** It might save you thousands.

You be the judge. I took my 2018 Ram 2500 to Don Davis with a leak in my washer fluid reservoir…read more The service department told me the fluid pump was burned up and would need to be replace. I told them thanks but no thank, that I would take care of it, so I did. I replaced the grommet, filled the reservoir and works fine. NOTHING is wrong with the pump. Did I mention they charged me 175.00 for diagnostics? I will not purchase a vehicle from this dealership and then expect them to provide honest warranty service.

SalesPerson Aaron Pounder went out of his way to make me feel welcome. He took care of all the…read moredetails and sold me a really nice GMC vehicle. I am pleased with the service I received and will returned when it's time to trade in.

Purchased my new Tucson at Don Davis in Lake Jackson last month. I really liked Chris King, who was…read moremy sales person... He knew the car well and was able to explain a lot of the newer things on it - my old car was a 2012... He followed me through the entire process of financing too... Go see Chris!!!

They claimed it was repaired and tested. It was neither. I showed up based on their word, and the…read morevehicle still had the exact same problem and could not even leave the parking spot. Then they became defensive, refused to provide a loaner, and left me stranded. Thousands spent, time wasted, and absolutely no accountability.