I've been a member of KECU ever since I started working for the state in 2006. They're fast, yet…read morefriendly. I've never had to wait on hold for more than a minute when I've called them with an account question. When you call them, you talk to a real person at the bank, not someone in a call center overseas, or a robot. Their rates are very competitive; they're better than any other bank I've seen, and they're not out to nickel and dime you like most big banks are. Of course, you're going to get better savings rates with an online, high yield account, but their mortgage and car loan rates are much lower than what you'll find at a stealership, or a commercial mortgage lender. They've only got one branch, but you can use any of Commonwealth Credit Union's ATMs around town, as well as any AllianceOne network ATM. There's also a handful of shared branches across the country and state that you can use to get to your money. Did I mention they've got free online banking and billpay? I've been tempted to switch to Commonwealth Credit Union since they've got 4 branches in Frankfort and one in Lexington, but the folks at KECU just treat me right each time I come in.

With rapidly dropping temperatures and a broken furnace I needed a completely new unit ASAP. I have…read moreseveral friends who bank with KECU so we did research and found that KECU has the lowest interest loan for the type of loan we needed to replace our furnace. After completing an application and a few emails back and forth with the loan officer, I was approved in no time and able to replace my furnace before the next freeze. The staff at KECU was very helpful and VERY patient with a loan newbie. I will definitely continue to bank with the friendly folks at KECU.

Nice branch but During Busy lunch hour only two tellers working and several in line. Good…read moreservice, atm drive through available

Customer service is excellent; we have gone to this credit Union for years and have always very…read morepositive experiences. They are especially helpful with those of us who are still learning computers. We highly recommend CCU in KY!

Worst possible bank to deal with for a mortgage! Fortunately not my bank, but the person buying my…read morehouse is using this bank and they are the worst! There is no communication with realtor, buyer, or seller. You request information and they just send an e-mail to someone with no follow up. So it's up to you to constantly harass them for information and they basically just tell you what you want to hear because the same question gets answered differently the next day. The person taking your app one day will be working the teller window the next day. Nobody in this branch actually knows anything about the loans. They just e-mail all the information to another office and take the number of the next person in line. I understand mortgages are complex, but if that's how it's going to be, then why not just go with one of the bigs who can actually give you a date to close and come pretty close to it?!?! 45 days and still counting here! My bank was ready to close in 3 weeks, and it's not a big bank. They may be great for basic checking and savings, but I wouldn't advise anyone use this bank for anything as complex as a mortgage. In fact, I get the impression that the one they're doing for my buyer may just be the very first one they've ever done!

The most sincere pleasant place to do business with were they always put there customer needs and…read moreconcerns first. I would overwhelmingly recommend this business..

Very Very Dedicated! A dear friend of mine lost her father…read morein a car accident & we were at the visitation at the funeral home today (Sunday). There was a good turnout & my friend was seated in a chair next to her daddy's casket greeting people. I saw a man & woman walk up to talk to her & then hand her a card & leave. Since lots of people were doing the same thing, I thought nothing of it until she walked over visibly shaken. I asked if she were OK (still thinking that her emotions were raw from the day) & she handed me the card below. Apparently, her father had a loan with this company & had used his car as collateral (yes, the car he was killed in). These fine folks had shown up at the funeral home to ask his daughter RIGHT IN FRONT OF THEIR CUSTOMER'S CASKET how she was going to settle this debt. Now that's dedication

Terrible customer service, customer time is not a priority here. Not sure why this needs to be 85…read morecharacters.

I had to drive up to Frankfort to handle some personal business at Expree. This is not my credit…read moreunion, but a share branch. They were so amiable and helpful, especially Tonya, that I have to give them props. 4-star customer service. 4

Idrive made provided my nephew with a great car at a fair price. It was a hassle free car purchase…read more process. I went with my nephew to make sure he didn't get taken advantage of since he didn't have much experience buying a car. With Idrive, I think he would have been fine without me. Almost everybody dreads walking into a car dealership because you're expecting the high pressure and sales tricks? Idrive was different. Dealing with their sale representative Liz and owner Edgar was a pleasure. They were straight forward and transparent about the sales process and offered us a great car at a very fair price. They were professional and got the paper work don't quickly so we weren't forced to wait unnecessarily. I will definitely give them a shout the next time I'm looking for a car.

Purchased a used Mercedes GLC from this dealership in January 2025 for my daughter's first car, and…read morewhat followed has been one of the most incompetent, dishonest, and unprofessional experiences I have ever encountered with any business. The first red flag should have been the sales process itself. Ross altered numbers, overcharged us, and provided inaccurate figures both on paperwork and to the loan company in order to secure the sale. When the discrepancy was discovered and we demanded it be corrected -- because yes, $200 matters when you are already handing over a $9,000 down payment -- instead of fixing the error properly, we were brushed off with promises of a "free oil change" that was never honored. The ONLY smart decision made during this purchase was buying the extended warranty Ross pushed so aggressively. Since purchasing the vehicle, my daughter has been stranded on the interstate, we've dealt with towing expenses, repeated breakdowns, and multiple major mechanical failures. While frustrating, I understood that used vehicles can have issues, and I was thankful we had the warranty coverage. That's where this dealership somehow became even worse. When scheduling service, I clearly documented every issue with the vehicle, including warning lights and mechanical concerns. The car remained there for over a week. Ross personally called to say the vehicle was "completely fixed," the warranty had paid approximately $2,300, and everything was ready for pickup. My daughter drove 45 minutes, paid the deductible, got into the car... and absolutely nothing had been repaired. The dashboard was still lit up like a Christmas tree. After confronting them, the explanation was essentially that they somehow collected money from BOTH the customer and the warranty company while simultaneously "missing" every actual repair request. We AGAIN documented every issue in writing and made it abundantly clear what needed repaired. Another week passes. Jacob then texts saying the vehicle is "100% ready this time." The level of disrespect, arrogance, and lack of professionalism from him throughout this process was astounding. Dismissive, rude, degrading, and completely lacking basic customer service skills. He proudly tells me the warranty paid "another $4,000." And yet AGAIN -- the vehicle was STILL not repaired. The invoice itself listed: * Oil leak * Failed electric water pump * Collapsed motor mount * Rear wiper failure * Coolant pump issues * Air compressor problems * Front wheel speed sensor failure * Rear brake pad sensor * Starter battery excessive resistance * Lower oil pan leak Yet somehow, despite thousands being billed and collected, the vehicle was STILL returned unfixed. Ross's explanation? "I knew the air was the priority." The AIR was the priority? Not the active oil leak? Not the failed water pump? Not the issues that could destroy the engine or create a serious safety concern for a teenage driver? At this point, I genuinely cannot tell whether this dealership operates through incompetence, fraudulent warranty billing, deliberate deception, or some combination of all three. The car has now been there for nearly a MONTH and still has not been properly repaired. After happily selling the warranty and repeatedly agreeing to complete repairs, they are now suddenly claiming they are "moving away from warranty work." We are now involving an attorney because we are out thousands of dollars while being given the runaround by people presenting themselves as professionals while operating with absolutely no integrity, accountability, or honesty. Please do yourself a favor and STAY FAR AWAY from this dealership. Disgusting experience from start to finish.