honest & kind, old fashioned & down to earth…read more my truck had this grinding noise. i first had it diagnosed by a SF city's legacy business auto repair shop. they said because noise travel everywhere, so they can't say for sure its source. after advising me to change several parts unnecessarily, eg, axle shaft, etc, the grinding noise persisted. they failed to find its origin. next, i sought help from a Costco's auto program repair shop. they showed off to me how they make use of misc fancy, allegedly expensive diagnostic tools. yet, in the end, it was a waste of time. then, i sought help from Powell's Hydramatic. Sam simply rolled up his sleeves and manually break the relevant components apart. within hours, he pinpointed the source of the grinding noise being the failed propeller shaft, even showed me the heavily grinded parts. therein lies the strength of Sam, old school, he could grasp the problem by understanding how all the parts work as a whole via his 70+ years of experience, and hands on approach to the problem. appears to be a hobby shop for Sam, he still has that spark of curiosity in solving automotive mechanical problems. decades passed, yet he likely is still very much that same young apprentice who first came across Hydramatic transmission when GM first introduced it, not swayed by the greedy and bureaucratic corporate culture of prevalent auto repair industry. and Maria is honest, caring, and resourceful in getting parts for her husband's mechanical hobby. Sam and Maria are honest and competent. and very convenient too to visit because their shop is just 5 minutes walking distance from 16th street Bart station.

What a great experience. Maria was absolutely wonderful -- kind, patient, and genuinely pleasant to…read moretalk to. You can tell she really cares about customers. I brought in my 2005 VW New Beetle Convertible, and the whole process was smooth from start to finish. The shop itself is calm and quiet, almost like a library -- very different from most auto shops. I was given clear information, no pressure, and everything was explained in a straightforward way. Customer service was excellent, no hidden charges, and the car was handled with care. Overall, a very positive experience. I'd definitely come back and recommend them to others.

I received a letter today from the law offices of Milton Katz asking me to remove my original…read morereview. Apparently Dale took offense with my last paragraph when I urge people to stay away because they are "crooks". Mr. Katz accused me of defamation and libel, indicating that I was causing damage to the reputation of this business. Since I cannot remove or edit the original review at this time, please note that I am retracting the sentence where I'm referring to them as "crooks". However, the rest of the narrative stands. It accurately describes our experience with this business. Also, I am not the only person who has given 1-2 stars to this business. I suggest you read them. You'll find similar experiences to mine.

Thank you for your time and help... my son and I are so thankful for Dale.. very professional and…read moreeasy to work with.. you have made my life so much easier and happy.. I wish I could find more people like Dale... we all miss Phil... but we know he is still helping Dale in many ways... thank you, thank you, thank you for a great experience at your shop... blessing your way always and forever... thank you for everything....

Honest. Helpful. Transparent. And frank. All the things you need in a good mechanic. Don't hesitate…read moreto bring your vintage or newer car here. This is a family owned business and Willy is the patriarch. He's a patient man. A considerate man. He wants to make you happy. He goes the extra mile to do it. Even if it is news you don't want to hear but should about the condition of the car you just bought. He's not the cheapest. But as SF goes, he was not as expensive as he could have been. And the ability to trust ...well, priceless.

Great service, reasonable price, top quality parts. Very helpful, explained everything clearly.read more

I bought my Range Rover Sport from this dealer in 2022…read more The car has been great, and even though I did run into some friction using the service contract that I was originally sold (it was entered into the system incorrectly), Ralph (the GM) and Dimitrios (Service Manager) were very helpful and honored the contract by covering my 48K service even after the contract was slightly expired. Ralph was very prompt in responding to my email about the situation, and as a result I'll happily continue to buy from Swickard dealers in the future when it's time to upgrade!

Dropped my LR4 off for service last Monday July 27th…read more Haven't heard back from anyone. I've tried calling multiple times. No-one answers the phone. I've emailed the service person several times who is handling my car and no response back. Pretty frustrating. Horrible customer service.

Fiat of Burlingame provided exceptional care for my beloved baby blue Fiat. Their professionalism…read moreand ability to accommodate my timeline left me thoroughly impressed. I have complete confidence in their workmanship.

USEFUL TIPS: 1. Service hours are 7am-6pm, M-F…read more2. They overbook appointments. You could wait a week for no reason other than they don't want you to know they overbooked. 3. Confirm the paperwork matches the issue you describe-these service people are not the mechanics. So room for miscommunication. Demand an updated paperwork if incorrect. --- I thought long and hard about updating this review and what kind of stars I should give it because at the end of the day they did do their job. Or correction at the end of the week they did do their job. So initially I called and had a good chat, feeling understood. I had an appointment for Friday morning & assuming they remembered our conversation, they knew I was commuting an hour as I let them know where I was coming from. It's a fiat so not a lot of fiat dealerships exist, let alone shops focusing on the fiat. I understand that. However, when I got there, they said "I gotta be honest with you. we're over capacity. It might not be done till Monday." Well I had to wait till the next Friday. So a whole week being patient and being thanked for being patient. I rather if they knew I'd have to wait so long to call and reschedule instead of having me car-less for a week. It's not like my car couldn't drive. I just wanted a general inspection, a full inspection, a "multi-point inspection." Something that should take max an hour or 2, they even said normally takes up to 2 hours. Unfortunately that (the unexpected wait) wasn't the worse of it. I felt heard so signing the paperwork, I didn't read it at first (my bad). However, I noticed on the paperwork that they wrote down that I wanted one section looked at when I clearly said "full car diagnosis". I asked about it and reminded them I want the whole car looked at. They said there and then don't worry about it. I would be given the full inspection, the report card and everything. However, midweek wait I am concerned I should worry about it. The last thing I want is for them to incorrectly look at my car, especially after waiting days for my turn. I talked to them about it over the phone and email where again I was assured not to worry about it and they would give me an updated copy via email (which they never did). When I showed up, unsurprisingly, they still only looked at the section of my car where the service guy (not the mechanic) had the balls to say oh when you said full diagnosis I thought you meant full diagnosis of this rear part. Is he really that dense or treating me differently because I am a woman? (common in the car industry *eye roll*). I was assured the full diagnosis. Multiple times and no paper update/proof despite asking for it. Yes my car was rear ended and I am most concerned about the results of that but I still wanted a general inspection which I described and asked if they did that when placing the initial appointment. There should have been zero confusion, but clearly there was whatever we have here. I even mentioned Honda's multi point inspection as an example and was so close to emailing them a copy from Honda to make sure they understood. But we are all speaking English here. So I'm thinking no need. I'm getting assured Yes yes yes. All week long including prior to the appointment. It was a big headache dealing with these people and honestly there was not one single woman employee at that service place which is now my big red flag towards them. Just generally disrespectful and hopefully simply playing dumb because I can't imagine them treating everyone that visits this I sincerely. It's very unfortunate. I was looking for a regular shop with professional people selling the Fiat & this place is not it. --- If the mechanics that work here can reach me directly, I would like to work with you directly. The bone head service people clearly proved to me they aren't worth talking to about my car. And yes I work on my cars. I can talk cars. I am an educator for a living. I can assess when people are not understanding something and teach just like I can assess pretty quickly whether a place is taking women car owners seriously or not. I wish I didn't pay anything for their services. TLDR: They have poor listening skills and customer service, they write down other things instead of what you said so check what they wrote down and have you sign before signing it!

I bought a car from there last week, salesman is nice and friendly. They offer many good deals.I…read morereally in love with that place. If I can I will rate this place 6 stars.

My experience with Serramonte Volkswagen service was extremely disappointing…read more I brought my 2022 Volkswagen ID.4 in for a routine 30,000-mile inspection and a recall repair. While my vehicle was in their custody, it fell from a service lift and was damaged. The repair required sectioning and welding work on the rocker panel area. Although the dealership arranged for the body repair, the overall handling of the situation was poor. The repair process took months with repeated changes to the completion date and very limited communication. I frequently had to follow up myself to get updates. Even more concerning, after the accident occurred under their control, the dealership still charged me over $350 for the original service visit and refused to offer any form of diminished value compensation for the damage caused to my vehicle. Accidents can happen, but how a business responds afterward matters. In this case there was little accountability, poor communication, and no effort to make the situation right. I hope Serramonte Volkswagen reviews their service procedures and customer care policies so future customers do not have the same experience.

Looking for a used car under 5K?…read more As i was looking myself i spoke to the guy at TD Auto Wholesale who was nice, professional and was willing to work with me. He get his cars from auctions and is a mechanic in his own right, so the cars are quality. Swing by his site as it is always up to date and is easy to see what he has in stock. good luck!

Best prices, best service We are on our 6th car from this…read moreplace. Honesty is all you will get from Terrance. Where else on earth can you get reasonable price for autos? No Where! Thank you sooooooo much!

"I've never seen anything like this before. They list cars they don't even have in stock as if they…read moredo. When you go to buy it, they show you a brand new car and try to sell it to you, claiming, 'We bought the car, but it hasn't arrived yet.' I call, they don't answer; I email, still no response. When I go there in person, I get a ridiculous response like 'Take my card and call back later.' It's a total waste of time and nothing else. They are definitely not a serious establishment. I strongly recommend looking elsewhere."

Bought this beautiful 2024 Cadillac CT4 V Blackwing 6 speed manual from Cadillac of South San…read moreFrancisco. Kudos to Morville Nario, their Brand Specialist for the wonderful service provided. He was very reliable and knowledgeable and aided me through the whole process of buying this car. It did not matter if I lived about 400 miles away, because their sales team, Morville Nario, John Kim, Lawrence Lee and Lindsey Martin made me feel like I was there throughout the buying process. They also handled the door to door shipping . Very thankful to Cadillac of South San Francisco for having these wonderful sales team From a very satisfied customer, all the best to Cadillac of South San Francisco .