The best place ever!!!! The people here are so knowledgeable, competent and pleasant.....they are…read moreexcellent at what they do. They keep in touch with you and tell you everything in detail. Very reasonable and so fair. They are FABULOUS. Don't go anywhere else, ever!

Extremely knowledgeable, timely, thorough service and very respectful of our home!…read moreHighly recommended!!!

We have had a family jeweler for many years in downtown Cleveland. Still love them as they are…read moretruly iconic to us, but Basch Jewelers is right up there with them in so many ways. Love the new building, and can't say enough about the customer service. Donny listens, understands what you want, and delivers all while knowing he is doing what is right for you. Looks glitzy inside with all the lights, which I am happy to see, but the service is where it is at. And the service and product is what you will get at Basch Jewelers.

TLDR: Do not trust them for watch repair!…read more A watch that my wife bought for me stopped working, so I brought it here for a battery change. They tried to change the battery, but the watch still wouldn't work... they told me that the watch was "totaled" and beyond repair. They were the only people to have ever opened the back of this watch. I took it up to Chester's in Parma, and he immediately asked if someone else had worked on the watch before. He showed me that "whoever" tried to change the battery had ripped out a few components, actually showing me what the missing pieces were... Don Basch broke my watch, then claimed it was unfixable. Chester fixed my watch same-day, it's working again! Not giving 1 star because the storefront is nice and clean, people are friendly, and they did a good job cleaning my wife's wedding ring.

Great experience all around, Nikki is a professional helped me understand a lot of things about…read moreengagement rings. She worked diligently to find the right style, cut and stone, treated me like family and made this process very enjoyable all while earning a customer for life. The craftsmanship, quality, customer service and knowledge of this small family business is a true testament passed down thru generations of hard work. With a keen eye for detail and quality I can personally say from experience you will not find a better jeweler that provides top tier customer service and world class designs and will provide you with custom pieces, with the highest quality gems and precious metals that your hard earned money can buy. I can guarantee you will walk out of here without a doubt knowing you were not taken advantage of or didn't get what you paid for. This family has earned my trust, respect and business for life. You're not just buying jewelry here you are getting an experience that you will not find at any other jeweler. We will always be thankful for you guys and look forward to working with you for our wedding bands! Thank you for helping me find the perfect ring to start our lives together!

Nikki was very helpful. This is a family business. Custom art designs. One of a kind gifts…read more Personalized service!

I brought three Longines watches for repair, and these guys were absolutely great. They repaired…read morethe watches in about two weeks, and all are keeping good time. Very friendly service as well. Given that I took the watches to an expert in DC, and he was unable to help me, I'm very satisfied. I'll definitely be bringing watches to Woodbine in the future.

The owner has replaced several watch batteries for me and my husband over the last 3 years and the…read moreonly problem was the length of time to get our watches serviced. A few months ago my husband left several of OUR watches for battery replacement and one for a repair. Brandon said he had to order parts and would get back with my husband but never did. I finally called myself and he asked what specific watches were dropped off as if the name and phone number l gave him was inadequate. He stated he had a lot of orders and without a detailed description of EACH watch he couldn't possibly find our order. He said he couldn't find anything under our name ( although he never put me on hold to LOOK for our order) and then stated any items LEFT over 60 days were not his responsibility anyway! I then reminded him that we were waiting for a callback and he stated that couldn't possibly be true. He was extremely rude and unprofessional! Don't waste your time or energy at this business.

Amazing one of a kind beautiful pieces! I highly recommend visiting and seeing everything they…read morehave! The owner is friendly and accommodating! You must stop in!

Very professional, friendly, knowledgeable & trustworthy. I brought a pendant that was my mother's…read morefor repair, a very large & delicate one. Chad did an excellent job restoring it! I am very happy that I found this place!

Sized a watch bracelet for me while I waited. Great service and company also fast. Great selection…read moreof jewelry and chains. I'll definitely be coming back.

I wish I could say my experience with Chester's was a good as everyone else's on Yelp…read more I took my watch in mid July and the first odd thing I experienced was his aggression when I refused his down payment system. He insists that all of his customers pay $50 before he even fixes the watch. His store is full to the brim with watches that have been fixed but never picked up. He blames it on customers I blame it on his poor communication and customer service. After waiting 2 and half months for him to fix a cracked crystal. He left a voicemail saying it was ready to pickup. It took me 6 calls, 3 voicemails, and two visits to his store before I could get a hold of him. When I finally was at the store to pickup my watch he went in a tirade because I didn't have the small slip of paper with me with the job number on it. The problem was simple and was solved when I suggested that he look up my name or phone number instead of the job number in his records. To cap all of this off, his rudeness throughout all of this process was constant. As a customer, I got the impression that he didn't care at all and that I was an inconvenience when I had been nothing but responsible and polite. I encourage anyone to go somewhere else.