Avis Rental Norfolk Airport wait time is almost equivalent to DMV wait time. I booked a car a week…read morein advance for pick up at 12:00pm. When I arrived there was no line but I noticed a lot of people standing around. I checked in at the counter around 11:30am. I was told to have a seat and they would call me when they have a car cleaned and ready. It is now more than an hour later and I am one of the people standing around ! still waiting.

My rental experience with Avis was horrible. Do not spend your money renting with this company. The…read morecar was dirty and there was food left from the previous occupant. My rental reservation showed that I chose a car that was a crossover type in the picture - when I arrived to pick up my car they put me in a different car and kept saying "this car is in the same class of vehicles". I wasn't looking for an upgrade, just looking to rent the car in my reservation picture or one similar. In fact, the exact car was parked right next to the car they forced me to take. When I called customer service to report the food and issue with the car the representative hung up on me. I worked in customer service my whole life - this company's service is horrible.

Absolutely terrible! I made a reservation well over a week ago. I checked it yesterday. I checked…read moreit today before I got there. When I got to the desk there were no cars available. I asked the attendant when they thought there might be some cars available. She had no idea. No idea at all. They didn't seem to have a care in the world. In fact, the attendant and the other two there seemed annoyed I would even ask when cars would be available. How dare I? I won't be back to Enterprise at the Norfolk airport. It's not worth the trouble.

Let's roll Located…read moreat the ORF, you first check in at the counter near the baggage claim area. Here I opt to do the gas refill. For Enterprise to gas up the car, it was 30 cents cheaper per gallon than outside prices. It's was an additional $35 service charge. Ooh, you know I was going to return as close to empty as possible. After getting my contract, I took the elevator to the first floor. There you talk to the second service counter to actually get the keys to your car. Leaving the airport garage is quick and easy. Retuning is slightly more difficult. Not too much signage indicating car rental returns. But they're there. You just have to look. Overall five stars. I didn't have any real issues. And happy didn't need to push the car to the return stall :)

I feel like the episode of Jerry Seinfeld... I have a reservation, but they don't have a car for…read moreme... second time in a month. Will never book with National or Enterprise at ORF airport again!

I utilized Enterprise due to a recall on my vehicles airbag. The dealership provided a rental while…read morethe work was being done. The Enterprise shuttle came to the dealership and picked up everyone waiting for rentals. We all filed in and they serviced us one by one. It was so fast and quick. More attendants came from the back as the line became longer. They came with tablets in hand and was able to check people in and out very fast. The young gentleman assisting me was very professional and handsome, I might say. He explained everything in detail and even found a reservation for the vehicle with my name listed. As I got outside I literally walked past the vehicle he picked out for me. It was a Dodge Charger. I'm coming from driving a Jeep and sitting up higher, so it was a small adjustment for me. I mentioned it to him and he went over some of the cool features with the Charger. He seemed very excited about this car. When I mentioned to him what I drove, he told me next time to mention my preference. I had the car for a day and returned it to the dealership who took it back for me...

Excellent experience with the Alamo team at ORF. The check-in process was quick and seamless, and…read morethe staff demonstrated a high level of professionalism and courtesy throughout. I was pleasantly surprised by a complimentary upgrade, which was greatly appreciated. The vehicle was clean, new, and in excellent condition, making for a first-rate rental experience.

Get vehicles with Bluetooth capabilities. Our Mitsubishi compact SUV didn't have ability for…read moreCarplay nor have maps. We had to use our phone and try to see our phones without a phone holder, makes it difficult in a new city. Positive is the front desk person we interacted with was very friendly and understanding.

This review is for an early morning rental pick up. I didn't read the reviews until after I…read morereserved a car and was worried I wouldn't have a car to pickup. I'm thinking a 7am pick up almost guarantees you a car since that's when they open. Customer service was beyond lacking. I got there around 6:50 and saw employees in the back. I stood in line and know they saw me. Without saying anything (even "hey, we open at 7. Be with you then.), one employee closed the door. It doesn't make you invisible. I know you're in there. At 7:01, the employee comes out and proceeds to start up the screen. There was another customer in front of me and then it was my turn. The only words spoken were commands to get through the rental process. Then I'm handed keys and a location (A-##) and left alone. What does A-## mean? How do I get there? No more information to spare, I start walking and eventually figure it out. Non-existent customer service, rude, and unhelpful. I see why this location has difficulties with satisfying their customers. I gave 2-stars because I did get the vehicle I reserved quickly, which is more than it seems most customers get. ‍

This is the most BS car rental place ever! I rented a car using my miles from American Airlines…read moreand was told that a $200 hold would be placed on my card for the car. I was only in town (Norfolk, VA) for a few hours. Picked up the car at 1538pm and returned the next morning at 0500 for my 0700 flight. I was charged $255 as they stated this short amount of time was equivalent to two days charges at $100+ dollars a day. I would NEVER rent a car for that much per day and I travel all over the world! I verified at the check-in counter that my miles had taken care of my one day rental and that I was good to go. So being charged outside of my miles, which I also lost, and for TWO days (and I had the car less than 24hrs) is absolutely ridiculous. Also, I used a lot of my points to reserve an SUV, but upon arrival, they didn't have any so I had to settle for a smaller sedan. I will surely let ANY and EVERYONE know to never use Dollar/Hertz for their rental cars again!

Seattle to Columbia great heater great tires top off very easy smooth ride my stops Stockton, Las…read moreVegas, Salt Lake City, Kansas City, Memphis, Tennessee, Detroit, Baltimore, Columbia, Maryland storage and lodging in Annapolis Navy base

Avis employ I spoke to Freddy 47095…read more Avis Lied, Took My Money, and Made Me Miss My Best Friend's Funeral -- Disabled Veteran Treated Disgracefully If I could give zero stars, I would. What Avis did to me over the past two days wasn't just bad service -- it was dishonest, careless, and emotionally devastating. I am a disabled veteran, and because of their incompetence, lies, and refusal to do the right thing, I missed the funeral of one of my closest friends. Here's exactly what happened: I made a reservation for October 1st at 2:00 PM at the airport location. Before I even arrived, Avis had already charged my card for the full amount of the reservation . So when I got there, I was completely blindsided when they suddenly told me I needed to present a credit card to get the car. The only reason I was blindsided is because they had already taken my money -- they were happy to charge me first, but had no problem giving me it back especially after the full amount was already charged and enough on the card for a deposit. Then, the staff told me they can't help and to call the reservation line where they told me another location had another car waiting for me and that they would change my reservation for me . I did not cancel anything -- they changed it themselves and promised I'd be taken care of. Trusting them, I spent money on Uber rides to get to the second location. When I arrived, I found out it was a blatant lie -- there was no car waiting for me, they were actually completely out of cars and this is not even 20 min after getting off the phone with the reservation line. And no one cared. Instead of helping or taking responsibility, they shrugged it off and told me to come back the next morning with my debit card with 300 dollars deposit , assuring me that if I showed up at 8:00 AM, when the store is supposed to open, my car would be ready and waiting. So, I did exactly what they told me. I showed up at 8:00 AM sharp the next morning, expecting my confirmed reservation to finally be honored. But when I got there, the location wasn't even open yet. I had to stand outside and wait for someone to finally show up. When they did, I was told -- yet again -- that there were no cars available, the only option they gave me was wait until someone drops off a car. I waited, still holding onto hope that someone would make this right. After all that waiting and a vehicle finally showed, during check out and running my card AGAIN for a reservation they finally told me I couldn't rent a car at all because I didn't pass a credit check -- a credit check that was never mentioned to me at any point during this entire ordeal. I brought everything that I was told required. By that point, Avis was holding hundreds of dollars of my money, and when I asked for my funds back so I could try to book a last-minute flight or another rental elsewhere, they flat-out refused. I was told I'd have to wait 5-7 business days to get MY OWN MONEY back. I didn't have enough left in my account to make a third reservation or buy a plane ticket. I was stranded. Because of their lies, lack of communication, refusal to return my money, and total mismanagement, I missed my best friend's funeral. That is something I will never get back. Two full days wasted. Hundreds of dollars tied up. Multiple Uber trips paid out of pocket. Hours spent waiting, being misled, and emotionally crushed. Avis didn't just inconvenience me -- they caused real harm at one of the most difficult times of my life. This company is an absolute disgrace. Their management is incompetent, their communication is nonexistent, and their customer service is cold and indifferent. If you're reading this, do not trust Avis with anything important. They'll happily take your money in seconds, lie to your face, and then leave you stranded while they hold onto your funds for a week. Avis didn't just ruin a trip -- they robbed me of the chance to say goodbye to my friend. I will never forget this.

Keeping the 5 star service up after 9 years of incredible service from Toyota Rental Cars. Manager…read moreVictoria is amazing and a primary reason I continue to return and highly recommend. My last rental was a 2021 Toyota Sienna Limited Hybrid with low miles. I reserved the van months prior with them only having one or two in their fleet. The primary reason for a van was to use cargo space for my son's college move-in. Communication was strong from Victoria on a tight timeline of availability. Checkout out of the van encountered an issue with the rear seat that delayed my departure out of town 30 minutes. Ultimately it had to be taken in the garage and roughed up by Victoria who had to break it to fold. So I was told it would not be usable on our family 10 day trip. It was not a deal breaker and we still desired the vehicle. We later needed the rear pop up for friends we made it work. The van performed flawlessly and was extremely comfortable. The gas mileage was a staggering 33 mpg fully loaded. The round trip of over 2300 miles it averaged approximately 35 mpg. This van had all the bells and whistles on it, but ultimately it was the amazing comfort that won out. No soreness after up to 7 hour stretches. The check-in process was smooth by another employee with Victoria in a meeting. They told me an a large adjustment would take place with issues relating to the rear seat. Days later I saw the credit on my card and it was extremely generous and appreciated. I love that Toyota Rental Cars continue to be a 100% Toyota operation with newer low miles cars at a similar price you would pay any where else. If there is one drawback it's hours which have improved. Of course I will return and tell others this is where you go to rent quality automobiles and receive award winning service. Thank you Victoria.

Had a good experience with budget and leaving this because of Mary who was a sweetheart and helped…read moreme out when I left something in the car and helped me find it. Great workers here and helped a ton! Thank you!

This location was a terrible experience. I reserved a vehicle more than two months in advance, yet…read morewhen I arrived on 6/6/26 at around 5:00 PM, the service I received was extremely disappointing. The two female employees working at the counter were rude, unprofessional, and completely lacking in customer service skills. If a company knows it has a high volume of rental customers, it should be properly staffed and prepared. Making customers wait and then treating them poorly is unacceptable, especially when reservations were made well in advance. Budget needs to do much better with customer service, staffing, and overall professionalism.