I love renting from National, mostly because of their amazing and friendly customer service, but…read morealso because of their Emerald Isle. So, when I got here and learned I needed to go to a counter, but they had a large fleet of cars and this was a larger airport, I wasn't too happy. But the service was very nice. I prefer to look through vehicles rather than having them select for me. In this case, I have top tier status with National and the guy before me with non status (comment was made about it being first time with National) was offered an "upgrade" and given a vehicle I would have chosen from the Executive Emerald Isle. When I get there, I'm offered a Mitsubishi Eclipse. I immediately said "No!" It took him about 5 minutes, but he found me a mid-size SUV, which is all I wanted. They should reserve the "upgrades" (if that was truly an upgrade the previous guy got) for those of us who rent on such a regular basis we're truly entitled to them based on our status. Then when I went to get the vehicle and noticed the size of their fleet, I realized there's no reason this location doesn't offer the Emerald Isle. I rent from many larger airports as well and many many tiny airports and understand why they need to do counter service versus the Emerald Isle, this location shouldn't have counter service. All that being said, the car was great. The service was fine. And I was out pretty quickly. As for National's customer service, one of the most annoying things is when I write a mediocre review like this they post this typical response: "...we would like to know more about your experience. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you." But they make it nearly impossible to contact them, so it's very insincere. If you want to reach out to me, PM me on this site, rather than posting these canned replies.

Disappointed that the service is not standard for National executive members nor any National…read morebusiness members where you skip the counter, chose your car (any reserved car in the executive aisle) and drive off (after a quick scan). Here, you have to go to the counter, present all the same info they already have, they had no cars, so they gave me some Mazda suv. Filled out the documentation got the keys and then drove off. Drop off was fine.

This Avis location was on the third floor of the adjacent garage in Norfolk airport. The area…read morelooked little gloomy with their yellow warm lights and low ceiling under maintained garage area. They had a small agent booth available and there was drop box to return car keys. I came here to drop off the car. It was easy to follow the directions to the return area. An agent was present to direct the returning cars. Once I parked, she reminded me to leave the keys and turn off the ignition. She processed the return in few minutes and I got the final receipt in via email. I drove the car for 5 days for over 500 miles. Everything worked fine and had no issues with the car. Was so glad with another amazing Avis rental experience.

8/14/2026, 3:30pm - If we could give this 0 stars we would; we reserved our car here at this…read morelocation via Costco Travel and was told to wait while they get a car available for us. 3 hours passed and we still were not called up, we were wondering where we were in this invisible queue as they continued to yell out people's names in a lobby full of other waiting customers. The staff was also rude when asked about it, all while more and more customers were lining up for their reservations. No explanation for this wait and overall bad communication. We will not be using this location, or Avis itself, to rent again. We ended up using Enterprise instead and they were able to get us out with a vehicle in about 20 minutes.

Customer service 5/5-Every staff person was good but Kira and Mel were great, they were outgoing…read moreand professional. I appreciate this Enterprise site offering complimentary water and snacks near the car pickup window. After a long flight and being greeted by the local hot/ humid weather, hydration and a quick bite was nice before heading to my hotel. (Little offers as such makes one location better than another.) My car was ready and my transactions for picking it up and dropping the car off was seamless.

I booked through a representative once I had to spend tbe night at the ATL airport. When I arrived…read moreat the counter at the Norfolk airport the representative was very very rude to me barely looked up my reservation and said they were sold out. He then proceeded to kindly assist 3 other customers which were Caucasian as I patiently waited for a manager. When I got to the manager I told her what happened and she said yeah we are sold out without listening to my whole scenario. I rent from enterprise all the time so to be treated so poorly was highly disappointing and I will be writing the enterprise corporate office and escalating this unfair treatment. I will apply to take my business elsewhere where they have respect for their customers

The staff at this location are very helpful, courteous and professional. They really care about…read morethe customers and is shoe's in their professionalism. Unfortunately they are being handicapped by the online reservation staff that are promising customers that there is inventory at the location and not taking into account whether ornate the cars are in service. Which in turn, the customer drives or Ubers to the location only to be told there are other vehicles available... The customer also blames the location instead of corporate... No fair to the staff who are trying!

Literal scammers. Was never notified when my insurance coverage ran out and I was charged an extra…read more$400. Never go to this place

Excellent experience with the Alamo team at ORF. The check-in process was quick and seamless, and…read morethe staff demonstrated a high level of professionalism and courtesy throughout. I was pleasantly surprised by a complimentary upgrade, which was greatly appreciated. The vehicle was clean, new, and in excellent condition, making for a first-rate rental experience.

Get vehicles with Bluetooth capabilities. Our Mitsubishi compact SUV didn't have ability for…read moreCarplay nor have maps. We had to use our phone and try to see our phones without a phone holder, makes it difficult in a new city. Positive is the front desk person we interacted with was very friendly and understanding.

This is the most BS car rental place ever! I rented a car using my miles from American Airlines…read moreand was told that a $200 hold would be placed on my card for the car. I was only in town (Norfolk, VA) for a few hours. Picked up the car at 1538pm and returned the next morning at 0500 for my 0700 flight. I was charged $255 as they stated this short amount of time was equivalent to two days charges at $100+ dollars a day. I would NEVER rent a car for that much per day and I travel all over the world! I verified at the check-in counter that my miles had taken care of my one day rental and that I was good to go. So being charged outside of my miles, which I also lost, and for TWO days (and I had the car less than 24hrs) is absolutely ridiculous. Also, I used a lot of my points to reserve an SUV, but upon arrival, they didn't have any so I had to settle for a smaller sedan. I will surely let ANY and EVERYONE know to never use Dollar/Hertz for their rental cars again!

Excellent service and a beautiful car. This was the first time I rented a Buick and I am impressed!…read more I flew in and I couldn't find my lightning cord but I didn't need it! The OnStar worked seamlessly and got me where I needed to be! Thank you, Dollar Rental Car

Seattle to Columbia great heater great tires top off very easy smooth ride my stops Stockton, Las…read moreVegas, Salt Lake City, Kansas City, Memphis, Tennessee, Detroit, Baltimore, Columbia, Maryland storage and lodging in Annapolis Navy base

Avis employ I spoke to Freddy 47095…read more Avis Lied, Took My Money, and Made Me Miss My Best Friend's Funeral -- Disabled Veteran Treated Disgracefully If I could give zero stars, I would. What Avis did to me over the past two days wasn't just bad service -- it was dishonest, careless, and emotionally devastating. I am a disabled veteran, and because of their incompetence, lies, and refusal to do the right thing, I missed the funeral of one of my closest friends. Here's exactly what happened: I made a reservation for October 1st at 2:00 PM at the airport location. Before I even arrived, Avis had already charged my card for the full amount of the reservation . So when I got there, I was completely blindsided when they suddenly told me I needed to present a credit card to get the car. The only reason I was blindsided is because they had already taken my money -- they were happy to charge me first, but had no problem giving me it back especially after the full amount was already charged and enough on the card for a deposit. Then, the staff told me they can't help and to call the reservation line where they told me another location had another car waiting for me and that they would change my reservation for me . I did not cancel anything -- they changed it themselves and promised I'd be taken care of. Trusting them, I spent money on Uber rides to get to the second location. When I arrived, I found out it was a blatant lie -- there was no car waiting for me, they were actually completely out of cars and this is not even 20 min after getting off the phone with the reservation line. And no one cared. Instead of helping or taking responsibility, they shrugged it off and told me to come back the next morning with my debit card with 300 dollars deposit , assuring me that if I showed up at 8:00 AM, when the store is supposed to open, my car would be ready and waiting. So, I did exactly what they told me. I showed up at 8:00 AM sharp the next morning, expecting my confirmed reservation to finally be honored. But when I got there, the location wasn't even open yet. I had to stand outside and wait for someone to finally show up. When they did, I was told -- yet again -- that there were no cars available, the only option they gave me was wait until someone drops off a car. I waited, still holding onto hope that someone would make this right. After all that waiting and a vehicle finally showed, during check out and running my card AGAIN for a reservation they finally told me I couldn't rent a car at all because I didn't pass a credit check -- a credit check that was never mentioned to me at any point during this entire ordeal. I brought everything that I was told required. By that point, Avis was holding hundreds of dollars of my money, and when I asked for my funds back so I could try to book a last-minute flight or another rental elsewhere, they flat-out refused. I was told I'd have to wait 5-7 business days to get MY OWN MONEY back. I didn't have enough left in my account to make a third reservation or buy a plane ticket. I was stranded. Because of their lies, lack of communication, refusal to return my money, and total mismanagement, I missed my best friend's funeral. That is something I will never get back. Two full days wasted. Hundreds of dollars tied up. Multiple Uber trips paid out of pocket. Hours spent waiting, being misled, and emotionally crushed. Avis didn't just inconvenience me -- they caused real harm at one of the most difficult times of my life. This company is an absolute disgrace. Their management is incompetent, their communication is nonexistent, and their customer service is cold and indifferent. If you're reading this, do not trust Avis with anything important. They'll happily take your money in seconds, lie to your face, and then leave you stranded while they hold onto your funds for a week. Avis didn't just ruin a trip -- they robbed me of the chance to say goodbye to my friend. I will never forget this.

Keeping the 5 star service up after 9 years of incredible service from Toyota Rental Cars. Manager…read moreVictoria is amazing and a primary reason I continue to return and highly recommend. My last rental was a 2021 Toyota Sienna Limited Hybrid with low miles. I reserved the van months prior with them only having one or two in their fleet. The primary reason for a van was to use cargo space for my son's college move-in. Communication was strong from Victoria on a tight timeline of availability. Checkout out of the van encountered an issue with the rear seat that delayed my departure out of town 30 minutes. Ultimately it had to be taken in the garage and roughed up by Victoria who had to break it to fold. So I was told it would not be usable on our family 10 day trip. It was not a deal breaker and we still desired the vehicle. We later needed the rear pop up for friends we made it work. The van performed flawlessly and was extremely comfortable. The gas mileage was a staggering 33 mpg fully loaded. The round trip of over 2300 miles it averaged approximately 35 mpg. This van had all the bells and whistles on it, but ultimately it was the amazing comfort that won out. No soreness after up to 7 hour stretches. The check-in process was smooth by another employee with Victoria in a meeting. They told me an a large adjustment would take place with issues relating to the rear seat. Days later I saw the credit on my card and it was extremely generous and appreciated. I love that Toyota Rental Cars continue to be a 100% Toyota operation with newer low miles cars at a similar price you would pay any where else. If there is one drawback it's hours which have improved. Of course I will return and tell others this is where you go to rent quality automobiles and receive award winning service. Thank you Victoria.

Had a good experience with budget and leaving this because of Mary who was a sweetheart and helped…read moreme out when I left something in the car and helped me find it. Great workers here and helped a ton! Thank you!

This location was a terrible experience. I reserved a vehicle more than two months in advance, yet…read morewhen I arrived on 6/6/26 at around 5:00 PM, the service I received was extremely disappointing. The two female employees working at the counter were rude, unprofessional, and completely lacking in customer service skills. If a company knows it has a high volume of rental customers, it should be properly staffed and prepared. Making customers wait and then treating them poorly is unacceptable, especially when reservations were made well in advance. Budget needs to do much better with customer service, staffing, and overall professionalism.

Super easy. I decided to go through my USAA perks to rent a car and they offered Hertz as an option…read moreI got a reasonable price and I made my reservation for the next day. I waltz inside and just waited 30 minutes on the side and they had a vehicle ready for me. Cheap and convenient. During my rental return it was easy and clear, i parked the car unloaded my bags and they just scanned the code and I was clear. Mind you I flew in and out in the evening and on a weekday so I didn't wait to long and expect a longer wait because it's an airport. If you want less than 10 minutes then look at a place outside of the airport.

I'm extremely disappointed in Hertz. They were a great rental car company back in the 80's and…read more90's. The Nissan Rogue that I rented should have been taken out of the rental car fleet long before I rented it. With 45,000+ miles on it, the SUV ran rough. It hesitated during acceleration numerous times. It was designed with a feature to stop the engine at complete stops, but that only happened about 75% of the time. One of two radio control knobs was missing. Although it had an automatic transmission, the SUV didn't want to leave first gear and would rev high straining to change gears. I had to move the lever back and forth on several occasions to get the transmission to move to a higher gear. Help me to understand how an automatic transmission needs my help to shift gears! I'm totally disgusted with Hertz. I would have given them a zero rating if it were available.