Bill from the fiancé department went above and beyond. He stayed well past closing to finalize the…read morepaperwork and had so much patience with my hyperactive children. I got there at 6pm and at 7pm I was pulling out of the lot in my new car. Thank you!

Review Update: attached a photo with caption that didn't allow me to explain that the text was…read moresent two weeks after I declined to purchase from Autoport. Craig sent this text at 11:15 PM waking me up. While not rude, It is VERY inappropriate. Craig told me the day I walked that they have "hundreds of customers." So why is he so defensive about losing a measly $10,00O sale? He told me to lower my tone when trying to get him to answer questions . He told me his boss was on his case so I guess he was taking it out on me. So much drama for a little used car business.

Very helpful with recall and required maintenance. Many suggestions for upcoming maintenance.read more

We bought a car! 2026 Honda HRV Sport. Incredible experience! In and out the door in less than 2…read morehours. Gina B was our sales associate. She was so experienced, informative, guided us through the entire process. It couldn't have gone any better!

Had a great experience purchasing our first BMW from Autohaus. Everyone was great to work with,…read morefrom sales, to finance to the "genius" who helped set up our car!!

I brought in my 750i due to issues with a sensor. That repair plus three preventative maintenance…read moreservices totaled $ 1500. When I was checking out, I handed the gal my credit card, she processed the transaction and I left. Before leaving, I texted my son, as there was a T-shirt in the boutique I thought he would want. I left the dealership and several minutes later he texted back that he did want one. I drove back to the dealership and there was a different gal at the payment desk. While she was processing my purchase I was standing at the counter and there was a plastic frame holding a piece of paper. I turned it around facing the boutique and read that there was a 2% charge for credit card purchases. I totally get the reason for Autohaus to charge that, however I was not informed by the first cashier and if I had been, I would have simply given the gal my debit card and avoided the almost $ 30.00 charge. I spoke with Chris (Service Manager) and he said he would 'look into it" and get back to me. I have not heard from him, and it's been 2 weeks. I actually saw Peggy W (Business Manager) at a car show last Sunday. I explained the scenario to her, and she was very unempathetic, and dismissive with me. She immediately went into a rhetoric of "Oh well, I'll have to remind them again to mention that". She had the opportunity right then to "make it right" by offering to do something but instead started picking up brochures telling me that I had automatically been enrolled in a customer loyalty program. Bottom line- I would like that 2% ($ 28.50) credited back to my credit card. Once again, it would have not been an issue to use my debit card and I certainly would have if I was aware of the fee. I purchased my vehicle from Autohaus and have gone there exclusively for all maintenance and repairs. With how rude Peggy W. was and how unwilling they are to make this right, I'll most likely be looking for another dealership.

one of the most unorganized operations we've ever seen... the staff are not helping customers at…read moreall. no explanation of features. all have worked at Honda, toyota, other dealers.. they don't know the product. sales staff now pestering from other states. Here's the bottom line... if the sales process is anything like the maintenance and service.. that's enough to scare us away Update. Sales staff has called and asked questions. Love the turnaround. Wish them well.

Everybody was very friendly and helpful. We did a demo drive which was excellent and our advisor…read more(Trev) explained everything to get us started really well so we enjoyed it so much.

They left me hangin. Why would they tell me to order a new radiator, and that they would put it…read morein, only to ghost me and not answer my calls. I will never do business with them again. BAD CUSTOMER SERVICE!

This used car dealer buys their cars at auction to resell for a profit. The cars they sell have…read morehigh milage and are lower cost. You will get what you pay for and there is no warranty, so know going in that there is a risk with paying a lower price. New car dealers and sellers like Carvana and CarMax don't typically sell used cars under $10,000 or with more than 100,000 miles. They send everything else to auction. If you want a better car, you're going to have to pay $12,000 or more. I purchased a 2019 vehicle with a LOT of miles. I got a fair price and I expect to spend money on some repairs. That's the risk. The staff we worked with was very nice and seemed honest.

I decided to lease a Velar from this dealership. The worst customer service experience. I drove in…read moretown from Jefferson City, Mo to pick up the vehicle, and my deal was not even done. The sales Manager asked me when did I want to pick up my vehicle, and told him Saturday, due to work hours. I emailed and called the sales manager six days ago, and I still have not received a response. I would never recommend this dealership to anyone.

I had an amazing experience purchasing a Lexus RC F from Plaza Jaguar. I found their listing online…read moreand worked with client advisor Kris Spector from start to finish. Since I'm 1,800 miles away in California and was buying the car without seeing it in person, the process was more involved than just walking in, picking out a car, signing paperwork, and leaving with the car. I was actually quite nervous about it all. But Kris helped me with everything from getting me detailed photos/videos of the car to assisting with my third-party pre-purchase inspection and shipping. He was attentive, courteous, and patient. When the car arrived, everything was in order and I didn't have a single complaint. In fact, I am in love with my new (used) car! I would not hesitate to deal with Plaza and Kris again! Kudos also to business manager Rich Grzyb and general manager Gary Hahn, who were both instrumental in helping to finalize the deal!