Great car buying experience! I found the car online, called and spoke to Eric, the owner of…read moreGallery, and he gave me insightful information on the car. I was very interested and asked that he arrange financing in advance of me coming in to see the car in person---I live about 240 miles away in suburban Kansas City. I arrived Saturday morning and was greeted by Rachel the office manager who was expecting me, test drove the car, and then finished up the paperwork. It was all so easy and laid back. A slight problem was discovered with the cars locking mechanism just as I was prepared to leave for KC, so Rachel arranged for a repair shop very near my home in Overland Park to take care of the necessary repair. First class service, and you will find a terrific group of employees at Gallery Motor Company. My Lexus ES300h is exceptional, and I couldn't be happier with my purchase!

Very unprofessional , told us they would hold a car after driving there told us it was sold .read more

Brandon Hayes was high-pressure and didn't seem to really listen to my needs and wants. I don't…read morerecommend Brandon nor Enterprise Car Sales for this reason. I felt judged by multiple staff members, because my ID wouldn't scan. They treated me like I had a fake ID or something which was pretty funny because I provided my insurance as well and they still had to talk their manager into "letting" me take a test drive. Safe to say, I won't be buying a car from this location or company anytime this century.

I didn't wind up buying anything from this place, but I wanted to leave a review just because my…read moreexperience was fairly positive. I came one evening after just making an appointment maybe thirty minutes beforehand, and I was connected with Raphael. There were two cars that I was interested in, and while one of them wasn't available at the time, I was able to look at the other car I was interested in; the other was at another Enterprise location and not on site at the time. I would have liked an offer to test drive the car I saw, but I acknowledge I arrived here about fifteen minutes before the place closed, which is a little late perhaps. Raphael is a great conversationalist, and after the we met he followed up with me and even let me know when the other car I was interested in was available for viewing/test driving. I will say that he's not the best at remembering our conversations since he called me back more than once after I told him I would need a while before I got back to him, but he's overall friendly and professional. At this point though I had already seen another car in the area that was more competitively priced than Enterprise's, but I'll definitely keep Enterprise in mind for future business.

This was a frustrating experience going in for an oil change. It starts when you walk in and see 3…read moreadvisors looking down at their screens and when one looks up and greets you with a "You need help?" The service advisor told me I was in for a wheel rotation despite what the dashboard message said - "Oil maintenance required" . Despite what I set the appointment for and what the vehicle said - he insisted on making his point and ignoring the fact I wanted and need an oil change. Said I was early - never acknowledged that the Toyota dash could be wrong or misleading. Several other employees watched this including other advisers and no one stepped in. This turned into an escalation where he ended up telling me to take my business elsewhere. I did - within 30 minutes I got a call from the manager wanting to make things right because "we got off on the wrong foot" I didn't get off on the wrong foot - the advisor was a condescending jerk who made it all about him being right and proving himself right despite me being there for a simple oil change because the vehicle said I needed oil service. Jay Wolfe service is a miserable outfit and I cannot recommend them at all - especially if you know what you think you want or your car tells you what you want.

Matthew Reid in service was outright rude from the second I answered the phone. I called him on it,…read moreand instead of correcting his behavior, he doubled down with a condescending attitude. When I asked to speak with someone above him, he flat-out refused to provide any information. That level of unprofessionalism is unacceptable. Scott later returned my call and was respectful and helpful, which only highlighted how poor Matt's conduct was. I made it clear that interactions like this are exactly why customers choose not to return--his behavior alone is enough to make me take my business elsewhere.

I bought a Chevy Bolt EUV last month. Overall I am happy with the vehicle…read more On purchasing the vehicle I saw the EV charge cable was missing. I was promised a cable. They ordered one from eBay and it arrived a week after I purchased it. On opening the box the supplied cable did not include the adapter to plug into the wall. Well they promised a cable and did not promise it would work I attempted to follow up and see about ordering the needed adapter. They ghosted me. I ended up buying a working cable from Amazon that was cheaper than the OEM cable from eBay.

Was sold a dangerous car, after I spent money to make it safe enough to take back to them to let…read morethem finish the repairs to get it to pass a legitimate safety inspection. A week after they gave it back to me, the transmission went out. They eventually agreed to buy the vehicle back but played games when trying to get the check and our license plates back. This all happened in about a month and 1.5k miles. By the time this is said and done I am out over $2k, wasted my time, missed work, and put me in danger with a vehicle that literally rolled backwards while in drive. Buyer beware!

I prefer a brushless car wash as my vehicle has a soft top. This one is brushless. It's not the…read morecheapest but there are free vacuums and trash cans, etc. Bonus you can get gas in the same stop. Also the Mobil on the Run is pretty well stocked. I've been here twice recently and I'm thinking of getting a membership. It's conveniently located in the valley across from all of the stores. My one complaint is you can pay for the car wash at the pump as you are paying for your gas. I can live with this though. I'm sure I'll be back!

Quick car wash service! It was my first time using automatic moving car wash service.read more

Only use to test drive your car or sell your vehicle for above traditional trade in price…read more The team is a bunch of young men just clocking in for a job. They are not well versed in car knowledge and needed to read off a sheet to tell me about the 2 car models in the same brand! The area is spacious and has charging ports for phones and a fun coffee machine to use as you wait. It is all flat and one level so it is accessible for wheelchairs and they will bring the cars right to the front if you ask.

Good selection of cars Unprofessional salesperson in attire…read moreand demeanor Press hard and make sure to get facts - I'm not sure of your interest rate but I think it's between 7.5 & 8.0. Shoddy repairs- a fix to my engine was accomplished with a zip tie. This young sales team of 20-something's can't carry on an intelligent conversation with anyone over the age of 25. BUYER BEWARE!!!

I was in a car accident last week and there's a chance my car is totaled. My husband and I decided…read moreto start looking at cars - just in case! We're interested in checking out the Kia Telluride. We went to Jim Butler Kia on a Monday evening. We actually made it in the door without being attacked by multiple salespeople. We spoke with Tyler and explained that we were not prepared to buy anything yet, but wanted to see a Telluride and test drive it. Tyler showed us one and we drove it around and afterward he showed us another one that had different options on it. He answered all of our questions and was never pushy. As we were leaving, I mentioned that was the most pleasant visit to a dealership we'd ever experienced. If we end up getting a Kia, Tyler will get the sale!

Mechanics did the work, but management and service fell completely short at Jim Butler Kia…read more I wanted to share my recent service experience at Jim Butler Kia so others know what to expect. I booked an online appointment for an oil change, tire rotation, and brake flush, receiving a clear pre-tax total. Unfortunately, the execution was highly frustrating: The Wait: A promised 2-hour service took over 3 hours. The Pricing: The initial bill was over $40 higher than the online quote. When I questioned it, the service agent rudely told me I should have confirmed pricing beforehand. Service Manager Jake ultimately honored the original price after I pushed back, claiming online fluid prices were "outdated." The Vehicle Delivery: My car was completely unwashed, missing the oil change windshield sticker, and boxed in behind other cars. I had to ask staff to play musical chairs just to get my vehicle out. The "Free Wash": When asked why it wasn't washed, I was handed a coupon for a wash miles down the road, adding another 20 minutes to my day. The Scare: Driving home, my dashboard read "Service in 300 miles." Because the tech forgot to reset the computer and left dark chemical stains on my rims/tires, I genuinely believed my car hadn't even been serviced. After doing my own garage inspection, I confirmed the fluids were new and scrubbed the chemical stains off my tires myself using Dawn. I called management, and they promised a call back from the Service Manager by 8:00 AM today. It is now 11:00 AM--no call, and my voicemail to Jake remains unanswered. The mechanical work was done, but the lack of communication, attention to detail, and accountability at Jim Butler Kia is deeply disappointing. Inspect your vehicle carefully if you go here.