I bought a Chevy Bolt EUV last month. Overall I am happy with the vehicle…read more On purchasing the vehicle I saw the EV charge cable was missing. I was promised a cable. They ordered one from eBay and it arrived a week after I purchased it. On opening the box the supplied cable did not include the adapter to plug into the wall. Well they promised a cable and did not promise it would work I attempted to follow up and see about ordering the needed adapter. They ghosted me. I ended up buying a working cable from Amazon that was cheaper than the OEM cable from eBay.

Was sold a dangerous car, after I spent money to make it safe enough to take back to them to let…read morethem finish the repairs to get it to pass a legitimate safety inspection. A week after they gave it back to me, the transmission went out. They eventually agreed to buy the vehicle back but played games when trying to get the check and our license plates back. This all happened in about a month and 1.5k miles. By the time this is said and done I am out over $2k, wasted my time, missed work, and put me in danger with a vehicle that literally rolled backwards while in drive. Buyer beware!

Great experience. I've seen the bad reviews and they are misplaced. Iautoagent is a broker. The…read moredeal is actually with the seller. I've used them great success. They provide me with all Carfax reports, inspection reports, and even recommend a good warranty which I always buy.

WORST EXPERIENCE EVER!!! they blocked you when they almost…read moregot you in a car accident because of they're vehicles in poor shape

The collision center is phenomenal! Bryan Fowler and his whole team did an outstanding job and made…read moresure I was 100% satisfied. They did a great job restoring my Jeep Grand Cherokee to it's former beauty after significant hail damage. The customer service here is second to none. Thanks to the whole team!

I had the worst, most uncomfortable experience buying my car at David Taylor Ellisville. Don't…read moreexpect to be treated like a human here or receive any real customer service. I was buying a car and hoping to trade my older one in. Right away the manager came back in and said my car "wouldn't even start." Now, my car has a lot of problems but that was not one of them. He flat out lied to try and devalue my car and then offered me $100 for it. You can get that just for the battery! Absurd and insulting. The salesmen are crooks like you read about, unwilling to work with you much on price and tack on an almost $700 admin fee at the end when you're too tired to fight. Just down the street at Acura, they waived their fee for me immediately. Every lie in the book was used on me at DTEC, like I was an idiot (I look much younger than I am which was even commented on and clearly I was treated like I'm young and dumb), but I played the part because I liked the car. I was there from 11am to close. I was starving and getting dizzy. My salesman offered me a sandwich and pulled out his phone but clearly never intended to spend his precious scheckles. By the end I was so low blood sugar, I could hardly function and what did they do? They locked me in a room with Mike, the Finance Manager, who my dealer Reed boasted was "such a great guy" before I went in. Mike in no way lived up to this. In fact, he was the worst part of the entire experience. Rude, unprofessional, and uncompassionate. I told him many times I was tired, had a long day, I was hungry and not feeling well. He continued to HARD SELL me a warranty that I politely declined so many times I lost count. He just sat there and continued to crunch numbers to get his precious warranty in the bag. I finally convinced him to let me sleep on it. I asked several times if someone could provide me with a ride to pick up my car the next day, after spending nearly 30,0000 dollars!!! NOPE. TOUGH LUCK. "GET AN UBER." DISGUSTING!!! I told my Uber driver this and even he was disgusted and said he would never shop there. He was so appalled he said he was going to call them and tell them. I was a salesman when I was 16. I outsold everyone at my store and I did it by being honest, respecting my customers and caring for their needs. You will NOT find that at David Taylor. I Ubered in the next day, still tired and squeezing in between work appointments. I told them I was short on time and had to be in and out. Reed said I needed to see Mike again. I flat out told him I WAS UNCOMFORTABLE and did not want to talk about warranties, to which he callously replied, "Tell him." THEY LOCKED ME IN A ROOM WITH MIKE AGAIN WHERE HE CONTINUED TO HARD SELL ME AGAIN ANYWAY!" I politely declined again and again until I finally had to SHOUT at him and tell him to leave me alone, get my car, and get me out. I told him "You guys already took me for everything I have." He scoffed and mocked me "Pff Everything you have." Super professional, bud! I could go on but I would fire you immediately! I work in radio and know A LOT of people. I host my own show which thousands of people listen to around the world. I worked in Hollywood movies before that. Really not a bright idea to make this kind of impression on me. Just a little kindness, a little effort to make their customer happy would have gone a long way. Here's the cherry on top. The next day, I noticed damage on the car. I called Reed and he of course denied all knowledge and didn't care, passing me over to the higher ups. I called Burt and he never bothered to call me back. I'm guessing they will do ABSOLUTELY NOTHING to help, as is their usual motto at this dealership. I was lucky and unfortunate enough to find the car I wanted here, but will never go back and never recommend. I had such a terrific experience at the dealer down the road and left them a great review even though I didn't buy from them. Know why? Because they treated me like a HUMAN BEING. David Taylor Ellisville only cares about one thing, GETTING YOUR MONEY.

This place is a mess and for those that don't know, it's owned by a group in Colorado. That's…read morewhere your call will go if you call to schedule service. Note that they will also add a 2.5% credit/debit card fee without notifying you until you arrive. They will tell you that it is disclosed at appointment booking, but I've yet to experience this. This can be quite significant on a repair. Lastly, when I tried buy a new vehicle, the sales rep went to talk with his manager when I made an offer. He returned to RAISE the price. I purchased for thousands less in Columbia, MO and laughed for 4 months while I watched the vehicle sit on their lot.

Zero stars. Got taken for over $900 for work the Service Manager (last name Tocco) told us we would…read morenot be charged anything for because the part was under warranty. He told us if the labor was not covered by warranty, then there would be no charge. They never called us to tell us what they found out from the warranty company. They just did the work without our approval or any discussion of final charges. We get a call that our car is done, only to be presented with a bill over $900 if we wanted our car back. Criminal behavior. Don't trust these guys.

The Car buying experience at Bo was great. I already had my used car picked out. Charles help me…read morethrough to get the car I wanted. If I had to do it all over again I am calling Charles at Bo to buy my next car.

Very atypical car buying experience. That is to say, pleasant, helpful, and straightforward..read more

After looking at other brands, we still had a few on our list, but the process was getting old! My…read morehusband ended up doing even more research than we already had done and came up with Mazda. We went there on a Saturday morning and were approached by Andrew. We talked about what we were looking for and he got a vehicle for us to test drive. We weren't fans of the first one. We told Andrew what we did and didn't like. He brought out another vehicle to test. We loved it! When we got back, we started the process of buying it. That process always takes longer than we like, but we don't have to do it very often! We did everything that Andrew needed and then we had to wait for the finance guy. We were paying cash and were not purchasing an extended warranty that day. That didn't matter - we still had to wait and go through the process. Grant was the finance guy. He did go through everything quickly after we told him where stood on the warranty issue. He was pleasant and very efficient. I love my new vehicle! Andrew called four days later to see if everything was okay and to see if I had any questions. I highly recommend this dealership and Andrew and Grant!

Run don't walk away from here. Poor customer service, lost titles, staff can't / won't follow…read morerequest & sent important paper work to Wrong address, even when all papers inside had right address.

My wife and I recently had an exceptional car-buying experience as a result of Wade Sandrell, our…read moresalesperson who exemplifies what customer service should be at a top-notch level. It was pleasure of purchasing our new high-end Toyota hybrid from Jay Wolfe Toyota, and we can say without hesitation that this was an exceptional experience from beginning to end. What truly distinguished this purchase was the professionalism, character, attentiveness, and genuine care demonstrated by our salesperson, Wade Sandrell. From the moment my wife and I walked into the dealership, Wade Sandrell consistently gave us his undivided attention, patience, and personal commitment. That level of attentiveness continued throughout the entire process, including the approximately four-month wait while our high-end hybrid Toyota was being manufactured at a Toyota production facility. Of course anyone who has ordered a highly sought-after vehicle understands that waiting several months can create uncertainty and anticipation. Wade remained engaged, communicative, professional, and reassuring throughout that entire period. What impressed us most, however, was that Wade's excellence went far beyond simply selling us a vehicle. His genuine way of being, personal values, integrity, character, and commitment to his customers were evident throughout our entire experience. He wasn't simply focused on completing a transaction. He focused on building a relationship, understanding our expectations, answering our questions, paying attention to the smallest details, and making certain that we felt valued every step of the way; that distinction mattered. In fact, Wade Sandrell made the difference in our decision to spend our money at Jay Wolfe Toyota rather than returning to the Lexus or Mercedes-Benz dealerships we have purchased from in the past. When customers have options and especially when they are considering premium and luxury brands, the experience surrounding the purchase can be just as important as the vehicle itself based on our interactions. Wade, on behalf of the Jay Wolfe Toyota dealership earned our business through trust, professionalism, and genuine customer care. His personable approach, attention to detail, responsiveness, patience, and ability to establish a meaningful customer relationship were truly outstanding. He demonstrated that exceptional salesmanship isn't about applying pressure or simply closing a deal. It is about listening, understanding, communicating, serving, and building trust. From a customer's perspective, Wade Sandrell is a model for what a vehicle salesperson should aspire to be and emulate. He represents the type of employee every dealership should want representing its brand. We would also like to extend our sincere appreciation to the Finance Director at Jay Wolfe Toyota. The finance portion of purchasing a new vehicle was thorough, but it was not complicated or stressful, and the entire process was handled with exceptional professionalism and precision. The financial requirements were seamless, organized, transparent, and efficient, helping ensure that the purchase of our new vehicle proceeded smoothly from beginning to completion. My wife and I also appreciated the information and guidance regarding preventative maintenance and available options designed to help us keep our new vehicle in pristine condition, dependable operation, and long-term operational readiness with a high regards for safety. Such level of follow-through reinforced our confidence that our relationship with the Jay Wolfe Toyota dealership extends well beyond the day we drove our new vehicle off the lot. We are immensely appreciative of the dealership owner, our salesperson, Wade Sandrell, the finance director, and the entire Jay Wolfe Toyota organization for the exceptional new vehicle purchasing experience and leadership demonstrated. If you are considering purchasing a Toyota, we highly recommend giving Jay Wolfe Toyota an opportunity to earn your Our five-star rating is easy to give and thoroughly desIerved.

My 1st and last experience with Jay Wolfe Toyota lasted less than 30 minutes and could not have…read morebeen worse. These folks have no clue what they're doing, especially the service department. What a bunch of clowns! I called the day before to schedule an appointment for an oil change. When the person booked the appointment, they made note of the make, model and year of my car, which is a 2020 Mercedes Benz CLS53 AMG. When I showed up to the appointment, the service manager told me it might be awhile because they didn't have the correct oil and filter on-hand for my car. He made a call to someone and they said they could have the correct products there in short time, so I stayed. Then, I mentioned to the service representative that when I bought the car from Toyota of Cedar Park in Texas, I purchased a "Prepaid Maintenance Plan" (PMP) through "Toyota Auto Care" for $1000 that was supposed to cover oil changes and tire rotations for 36mo/40kmi. but could ONLY be used at Toyota dealerships. She asked me to email her the contract, which I did. At the same time I purchased the PMP through Toyota Auto Care, I paid nearly $6000 for a "Mechanical Breakdown Service Contract" (MBSC) through APEX that covers everything else outside of regular maintenance, like oil changes. Both, the PMP and the MBSC contracts are included in the same PDF file that I emailed to the service rep at Jay Wolfe Toyota. A short time later, here comes the Service Manager to inform me that he "Called Toyota and they said that I only have a Mechanical Breakdown Service Contract and that it does not cover oil changes." Knowing that was incorrect, I asked for my car back and left. I immediately called Toyota of Cedar Park and spoke to a service rep who promptly checked their system and confirmed that it shows TWO SEPARATE CONTRACTS, one was the PMP and the other the MBSC, and that, YES, the PMP does cover oil changes and tire rotations. They have no clue why other Toyota dealers (yes, I have now been to more than one and the 2nd dealership experience was even worse!) aren't getting it. I wouldn't recommend Jay Wolfe Toyota to anyone for anything.

Great car buying experience! I found the car online, called and spoke to Eric, the owner of…read moreGallery, and he gave me insightful information on the car. I was very interested and asked that he arrange financing in advance of me coming in to see the car in person---I live about 240 miles away in suburban Kansas City. I arrived Saturday morning and was greeted by Rachel the office manager who was expecting me, test drove the car, and then finished up the paperwork. It was all so easy and laid back. A slight problem was discovered with the cars locking mechanism just as I was prepared to leave for KC, so Rachel arranged for a repair shop very near my home in Overland Park to take care of the necessary repair. First class service, and you will find a terrific group of employees at Gallery Motor Company. My Lexus ES300h is exceptional, and I couldn't be happier with my purchase!

Very unprofessional , told us they would hold a car after driving there told us it was sold .read more