In response to the company's reply, several statements are simply false. The move was scheduled for late May because I was explicitly told by Julie that it would be cheaper if I moved before the busier summer months. I was told that even waiting a few more days would increase the cost. Holiday pricing was never framed as a premium issue to justify subpar staffing or service. I also never rescheduled the packing at the last minute, nor did I delay the crew because my home "was not ready." I did not need extra time to clean, and I did not prevent the crew from working efficiently. I have no idea where this claim is coming from, and it is not accurate. More importantly, none of the core issues raised in my review were meaningfully addressed: the decision to send one person to pack a three-bedroom, two-bath home; the lack of oversight; the dismissive and condescending communication; and the clear conflict of interest in supervision (the "supervisor" being the manager's wife). Those were management choices, not client-caused problems. I did not file a formal claim for every broken or missing item because I had already spent an extraordinary amount of time dealing with this company during an extremely stressful move and home sale. Choosing not to prolong that experience does not invalidate the condition in which my belongings were packed and delivered. Finally, the response itself is telling. The company was fully aware that my belongings were being delivered directly into storage--where liability is conveniently limited--and the packing quality reflected that reality. Poor labeling, careless packing, and insufficient protection of fragile and valuable items were evident immediately upon unpacking. I stand by my review. The attempt to rewrite what happened only reinforces my experience. Do not use this company. read more

Select Van & Storage - Broken table - Movers Near Me - Omaha, Nebraska

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From the moment Josh walked into our house, we knew that this was the company to work with. Moving is not about the cheapest price, although the price was very competitive. Moving is about piece of mind, on time departure and arrival. Not a single item broken in a move from Omaha to Savannah. GA. The driver was truly wonderful, we knew exactly when to expect him. I recommend this company without reservation. They even gave us free boxes. read more

Worst move ever. 8th move and I have never had this problem. Packers sucked and they didn't pack properly and put heavy objects on top of delicate things. In a hurry to get gone. Movers unpacking were so surprised and annoyed by the way the packers did the packing. Boxes squashed and multiple things broken. Items missing. Company couldn't care less. Every time I talked to them they didn't even acknowledge my concerns or offer compensation. I would NEVER RECOMMEND THIS COMPANY!!! Don't use this company. Not good. Take it from someone w has moved way too many times. read more

Upgrading my review from 1 star to 2 stars. Be sure to also read the original review down below for context and back story. Would have preferred to upgrade it from zero to 1, but they did just enough to make me bump them and 1 was the lowest possible starting point, and I promised I'd update this, so.... Mayflower's claims process is, unsurprisingly, rather cumbersome. You have to fill out an online form for each item, one at a time, can only attach two photos per item, and have a very limited amount of text that can be entered to explain what happened. They expect you to (1) provide inventory tag numbers (but our movers used none), (2) keep all packaging associated with whatever was broken, and (3) to have original receipts to prove the new-purchase value for the broken stuff. Ostensibly, missing any of these things could be cause to deny your claim. Since it is a one item at a time claim process, it is not really plausible or time effective to list every single broken dish or lamp or cart. Other than the couple of high dollar items touched on in my original review, we also had numerous damaged items of insignificant individual value that collectively added up. Plus, let's be honest, it isn't great getting your stuff moved and banged up regardless of value, and who's got "receipts" to prove the "value" of a broken miniature crock that was a treasured gift from your late grandmother? Suffice to say, the dozen or so "little" items summarily didn't get submitted. After you submit your claim, they will reply and offer you a no-questions-asked settlement of roughly half of what you asked for, or you can opt into the full inspection and review process and take your chances that you will get more - or maybe less, since you don't have receipts and all that. Been moved many times, this was by far the worst experience, but I have to acknowledge that after submitting our claim and opting for the review process, they eventually paid our claim for the full amount requested. That's worth recognizing. So, two stars it is. read more

Very careful with my items and knowledgeable about the whole process! Would highly recommend using them!

We just had Sean, Lex, and Mela come and pack up our home for a military move - they were a good humored, well oiled machine. All of them are super great guys, and I am impressed how quickly they made my house feel empty. You always hear horror stories about military moves, I hope we always encounter teams as fantastic as they are. (Kind to dogs, too!) read more

Scott Riha and the entire team at Select Van Lines and Ron with Mayflower were amazing. They helped with a last minute move after American Van Lines failed to deliver as promised. Working with Select Van Lines and Mayflower handled my move with white glove top notch service. Would definitely hire them again in a heartbeat. The movers on pick up and delivery end were super friendly and respectful of my mom's personal items. 5 stars plus!! read more

BEWARE this is who Costco uses! They have had my item since Dec 8th, it was my understanding that Ryder would be making the deliver not this company. Finally on Dec 20 they supposedly made a call for deliver, which was a wrong number. Had I not contacted Costco for the 10th time today read more

Horrible customer service and delivery. Sam's & Costco should stop using this company (via Pilot). This local delivery company is horrible.

They should get 0 stars. Paid for "white glove delivery" of a chair from Costco. $250 to deliver one item of furniture, which they damaged while bringing it in. Then they gouged my wood floors, damaged two door frames and base boards. I will now have to be out of my house for two days, pay to kennel 4 pets and rent a hotel room because of the house layout. They are sending out their choice of repair person, which isn't right. I did not choose this company, they were contractors of Costco. So my advice is, don't choose this company and don't use Costco "white glove delivery" it's anything but that Update. Now they are calling me a liar about the floor damage with out ever looking at it. Costco is taking care of me. They know how to treat customers. Someone will document the damage. Still until Costco finds a better contractor beware. read more

Short story: My shipment was a week late and damaged. Longer story: They packed and picked up my shipment in mid November. Delivery was set for a week later. I was advised I needed to be there to accept the shipment or I would incur extra storage charges. I flew out to make sure I was there on the first possible delivery date and was informed the morning of that the shipment would not arrive until a week and a half later. Turns out they knew that the shipment couldn't get delivered on time before they had picked it up but had neglected to tell me. Even though I was at the destination my belongings were still in a warehouse in the originating city. They knew that once that my belongings were on the truck on a truck I couldn't do anything and I had to pay in order to get the truck unloaded once it did arrive. DO yourself a favor and avoid this place like the plague. Grabel quoted higher but I regret not going with them. Between the vacation I burned, plane tickets I bought, and nights in the hotel Mayflower cost me 5k more in time and money. Not sure how to monetize stress but probably the 2nd most stressful time in my life. read more

They moved me two hours away, everything went great. My movers were fast and had me all moved in no time! The planning and scheduling went very smooth as well. Everyone was very friendly and I would definitely recommend them! Thank you so much Select Van & Storage!! :) read more

The story begins on Jan 16, run around,no phone calls back. wrong info. hang ups. very frustrating ,the good news is Select Van & Storage a local deliver company .was on the ball. Made one call to them they gave me when the packages would be delivered. they were delivered on time. these were heavy boxes 260 # each. Bill and John brought them in and assembled them. Told us about the bed bases. Very pleased with this part of the story. Thanks guys read more

As of today Mayflower / Select Van is in breach of contract. The salespeople and movers were very nice providing boxes and in the move out process nine months ago. I have faithfully paid my storage fee and signed a contract for a (just under) $8k delivery fee for my belongs to be delivered between the 4th and 13th of August. I gave the requested 30 days notice. I had to chase down Mayflower to inquire about my delivery. I was told by my salesperson that not only would it be late, but he has no idea when they can deliver. He doesn't know what happened. The customer service line confessed they had no further information. I let my lease lapse on a furnished apartment as I trusted my furniture would arrive in the nine day window. But here I am, a 59 year old woman, sleeping on the floor of an empty house. I was told 'the good news' was that I would receive $100 a day for each day my delivery was late. Check Portland hotel prices. Insufficient. I have not seen my stuff in nine months. We have a signed contract. I doubt the response would be so casual if I broke the terms. I want my belongings. read more

I have never had a moving company that was so disappointing. They moved us from Nebraska to California. Damaged multiple items, "lost" 4 boxes of our items (one of which had all my wedding and honeymoon photos along with other sentimental items from people that have passed), and "forgot" our king size mattress at a warehouse. When they first showed up they kept saying "please give us a good survey". After they left from delivering our items I never got the survey. What a joke! When I called the driver right after they left because I realized our mattress was missing, she was rude and defensive. When I told her boxes were still missing her first response was "I didn't steal anything". Ummmm not what I said and pretty suspicious. On top of all this I was 7 months pregnant at the time and they had the nerve to argue with me about a high value item that didn't show up. This was a set from my grandma who has passed away. I didn't give up on my stance and surprise surprise they "found" it on her truck! What is going on here? Our items still have not been found and we just received a snarky, condescending letter from the claims department implying that we are lying. I will never recommend this company to anyone! They do not care about you or your items just as long as they get paid. We paid a lot of money for a job that still is not complete since my stuff is still missing. I would give this place no stars if I could. Customer service is terrible and the way they treat their clients face to face, over the phone, and through letters is super inappropriate. I used to work for the better business bureau and I wish I still did after this experience. This place would have been lit up with how inefficient they are. If you want damaged and lost or stolen goods, I would suggest using them. read more

This company has remained completely unprofessional. After working with the FMC for over a month, this company - who was contracted to handle the stateside door delivery- finally showed up with only part of my shipment from the original 20 ft sealed container AND a stack of about 20 pages of damaged goods. They also did not have the original packing / inventory sheets and claimed that they were not responsible for missing goods. When I said, "...your company must be responsible, you opened the container... but lets not waste time, *please unload* so that we can see what the situation is" - The supervisor -on the phone- ordered his men back in the truck, and they fled, taking my household with them. Even after I called the police, they did not return and used the excuse that they were "verbally attacked" and that I refused shipment (?? what!?? ). It was the opposite, I was *begging* for my goods to be unloaded and the supervisor was treating me horrible on the phone. I have documented proof and witnesses to this *true* story although they deny it. Something to think about: Why did they flee? and What were they hiding from? Where was the other furniture? In the end, I had to hire a separate, private moving company (paying more money) to go and retrieve my household from their warehouse. Each time we tried to schedule this, they said- "no, not yet...we need more days to prepare". Prepare what?? After two weeks of a further wait, the new movers and 2 of my family members showed up at Select warehouse. The missing antique furniture magically finally showed up- BUT all the *original* protective wrapping with numbering had been removed from all my more valuable pieces. (but not from the less valuable, yet still breakable furniture.) The wrapping should never be removed until the owner is present. I have very extensive damages to my furniture from unwrapping the goods and mishandling. I filed this damage claim to the company and received no response. I have never seen a company act so unscrupulous in my entire life. Our experience with Select Van & Storage Co. can be described as nothing short of atrocious. read more

Select Van was fantastic! They helped us relocate from Maryland to California with an additional pickup in Omaha--- we were tricky customers. :) They helped us out at every step of the process. Our driver, Ken, did a great job with our things and really took care of us. Not only were the people moving our stuff awesome, the ladies in the office were always responsive and helpful! Regan answered all of my questions- even worked with my limited availability and texted me when I was unavailable by phone. Her flexibility really made a difference! Kathy and Cathie were also both helpful and easy-to-get a hold of when I had questions. Overall, a great team that I would recommend to all! Thank you Select Van! read more

Outstanding service by these folks. R. Torres and his moving team treated our belongings with 100% care and worked their tails off! I'll use them again!! read more

My family recently moved from Omaha to Ohio. We used Select Van and would not hesitate to use them again if we had to move. The representative gave us a fair price and knew exactly how big the van needed to be to get our household moved. We can't say enough about the packers who did a wonderful job of securing all glass, art and large furniture. They provided us with everything we needed to pack the rest of the items. Do yourself a favor and give Select Van an opportunity to present themselves to you. read more

Costco uses these people for "white glove service". You will grow old waiting for them to show up with your order. Tempur-Pedic can't get them to answer their phone. Hopeless. When Tempur-Pedic wanted to ship us a replacement we said sure, but only if you find another local agent. read more

I was very dissatisfied with Mayflower. They were scheduled to deliver to our house on a Tuesday but I had to cancel. The lady did not deliver the message so the delivery was made anyway. Our house contractors let them into our garage to put the furniture in there. I then called the lady to have them come back and put the furniture where it needed to be and put it together and the lady said since they already delivered, they would not be coming back. One ottoman wasn't even covered. It was just sitting on the garage floor. read more

I would like to give this Select Van & Storage Co. a good five stars! They are very well deserved it. And why did I pick them? because they are helpful, responsive and they are treating you as a valuable customer every step of the way. Every one of them that I worked with made me feel that way. Adam - Friendly and responsible guy to work with. He was the reason I felt confident to choose the company for my move. Kathy in the storage - Patient, helpful. She released my stress of struggling with boxes for packing. Regan - Helpful, caring, thoughtful. She made me feel that I was in good hands in the whole moving process. Vince - Organized, cheerful, funny guy you can't ask for better to move you. That really help ease the stress level in the moving. That Pandora Classical Rocks they let on had brighten my moving day. The loading team (Mike, Ed and Jason) - They are so professional and fun to work with and they are treating my household items as their owns'. And that is their philosophy to guide their daily jobs. If I would do it all over again, I would wish I still have the luck to pick Select Van & Storage to be my moving company! Thank you all so much! read more

I've been using this company for the past 2 years to house equipment and materials in the Omaha area. I requested a copy of each packing slip delivered for this location and after a few months of non-compliance I had to call and escalate the situation. I've only had to call a few times but was unable to reach Jeremy and he never returned a single voice mail. I was just notified today that they were unable to maintain the volume of equipment stored at this location and I would need to divert and relocate future and existing equipment to another location by Monday. That's 1 business day for me, THE CUSTOMER to move more than $100,000.00 worth of equipment in one day. When my technicians visit this location they complain that the warehouse staff just give them resistance when they try to locate the needed items. Military personnel calls this a Soup Sandwich! Don't find out for yourself, find another location with a professional atmosphere. read more

Horrible. I moved 1500 miles and things were damaged. I got the insurance but nothing was replaced. My TV doesn't work and my table is cracked. I used Two Men and A Truck the next time and it was wonderful. read more

Two weeks late ,mayflower united over books and places your shipment in storage where it sits for weeks,was using mayflower moving facebook page to get the ball rolling.we fell lucky their are people waiting 3and 4 weeks posting on facebook trying to get their shipment.united van lines and mayflower are the same company the best place to see reviews and see how they do business is to review post left by customers on united and mayflowers facebook page please avoid these heartless all about the money scammers read more

After having an excellent experience with Select Van and Storage in arranging my move in Omaha, I was very disappointed in the actual move. Despite the job being an hourly job, the crew lacked motivation and moved at a very slow pace. In particular one of the movers disappeared for 10-15 minutes at a time throughout the move. I paid for a total of 4 movers but feel like I should have paid for about 2.5. Two Men and a Truck moved me from KC to storage in Omaha and I should have stuck with them to move me from storage to my house. Very disappointing. read more

Awful: same experience as several other reviewers. Delivery was late; local movers said they had never seen so much damage in a shipment. I moved cross-country 5 times, including previously using "United" -- but United passed me off to the Mayflower, who passed me off to I don't know who. Every box was smashed, High-Value items were mis-packed and mis-labeled, every piece of furniture looked like it had been dropped on the side. There was even a soda can indentation in one of my leather chairs and several boxes had a brown sticky substance in them -- like someone sat around my items drinking cola. Worse yet, they are denying my claim for the delay and it appears they billed me twice for extra storage. read more

Select Van was supposed to deliver my bed frame from Ikea. Countless messages, calls to corporate, Ikea and us actually picking it up from them ourselves. Worst Shipping experience I've had ever, and I deal with shipping trucks all day long at my job. read more

I'm shocked to read the experiences others have had with Select Van & Storage. My experience was with the Select Van & Storage crew out of Des Moines, IA and was totally positive. I have moved 39 times in 38 years so I am somewhat of an expert at it. Most of my moves were international but many were domestic moves as well. This move was for retirement and I had 168 boxes (plus furniture) of very fragile crystal, chandeliers and antiques. Nothing was broken!! The Des Moines crew packed me, picked me up and delivered everything 2 days later ~~ no delays. I cannot stress highly enough the professionalism and work ethic of these wonderful folks. I have no hesitation whatsoever in recommending them, the Des Moines Select Van & Storage crew, to my friends. read more

I have moved 4 times in the last 6 years and this has been the worst moving company I have ever used. They told me to be at my house between 8-5 when I called them the morning of delivery the didn't even have the knowledge to be able to tell me if it would be morning or afternoon. So I Waited around,130pm I called them again and they acted like I was bothering them aside from that they answer the phone completely rude. They still couldn't tell me when my stuff would arrive. 505pm nothing, I called them they tell me, we tried to get a hold of you, and we're gonna come buy tomorrow and we will call you at 8 in the morning. I'm furious, I took the day off work and have been waiting on nothing, then they say they will be here tomorrow! Like I have no schedule or nothing to do. 8 am the next day, no call, I call them they say it's getting loaded up and they will be on there way, they are 5 miles from me and that was 1.5 hours ago. Wtf still waiting. Please use another company. read more