Criminals! The lady at the front desk is very unprofessional, rude and shady AF. They have the…read morewrong General Mangers name (Gary Fernandes) on the business cards at the front desk. I asked if we could speak with the GM and she said he's not available. I took one of the cards and asked when Gary would be available to speak. She said the new GM, Sam isn't available and he won't be back until tomorrow (so another day of $115 added to the bill). I asked if she could write Sam's number on the card so I can call him and she wrote the office number where she was at! She was trying to be sly. I called the number and she answered. I wish you the best of luck if you ever have to deal with that thing or this place. She's definitely a pit bull.

These people disgustingly profit off of the hardships of others…read more A woman breaks down on the side of the highway, the police tow it to one of these places, and they find every reason to keep it there as long as they possibly can to accrue lot fees.

We've used this towing company several times now, and they've always been reliable. They arrived…read morequickly, were professional, and made the whole process easy and stress-free. We were very happy with our tow and will definitely continue using them in the future. I highly recommend them to anyone in need of fast, dependable towing service!

John and Anna were exceptional in helping me get my car back. They provided valuable insights and…read morewere so polite. Don't forget to pay them with respects. They work hard. TRUST in this company. John - thank you very much for your grandiose help. Anna - you're one rockstar executive assistant. You both made me cry so hard after releasing Diana. Thanks for the work. Cheers mates.

The guy with punctual towing was so nice and caring! He tried everything to help diagnose my car…read moreproblem because he's really good with cars. At the end we decided it's best to tow to our local car repair shop where he actually used to work. Great guy, caring, and phenomenal service. Our situation was really tough, but he was patient and made sure my car was in good hands after. Thank you !!!!

John was very efficient!! The estimate time for pick up was 90-120 mins but he was there within 45…read moremins. Went from Brentwood to Hayward in less than an hour!! Very dependable and service was great!

Our situation was very unique in that the vehicle impounded was part of police evidence. The…read moreowner/front desk staff worked with my family to 'bend' their usual policies regarding pick up procedures since we were communicating from 1200 miles away. They played a part in making a very unfortunate situation just a little more bearable. We are GRATEFUL!

My driver got stuck in Alamo I have my tow company on the way but the owner of the property that my…read moredriver got stuck called the police and the police called this tow company at 5:15 and they told the police they will be there in 30 minutes but they didn't show up until 7:3 and charge hourly rate. I couldn't believe this type service. My tow company should have been there at 6:30 and I would have saved $250. This is too much charged $387 for 5 minute service and told us 30 min to get there.

Danny is amazing! He managed to make a difficult situation enjoyable just by showing up, having a…read morepositive attitude, and providing excellent customer service. To recap, I found myself stranded due to one of my tires blowing out on a nearby freeway. This was due to my neglect because the air pressure in my tires had been low for some time and I kept pushing it off. I was fortunate to be in the far right lane when this incident occurred. I quickly did a google search for a nearby tow company and Rocket Towing and Auto Lockout was one of the companies that immediately popped up. I decided to give them a shot due to the star rating and I am so grateful I did. They aren't called Rocket Towing and Auto for no reason. It had been no longer than ten minutes from me making the call when Danny showed up and began the tow. He arrived with the most positive and upbeat attitude. You could definitely tell just by his demeanor that he is someone that takes pride in what he does and genuinely enjoy helping customers. Unfortunately I have had my fair share of encounters with tow truck drivers and they are not necessarily always pleasant. If you ever find yourself stranded and in need of a tow, Rocket Towing and Auto Lockout is your go-to!

You're in good hands with Rocket Towing & Auto Lockout. I had some unfortunate luck with my car…read morebreaking down mid commute to work, and I was stuck. I called and received assurance that I would be helped. The driver arrived shortly, was very nice, his name is Corbin I believe --and he knew exactly what to do. Overall a great experience that helped calm me down, and helped get my Toyota towed back to my house. I would highly recommend Rocket Towing for any service you may need. They are fast, responsive and provide great customer service. Thanks again!

I am very disappointed. Called AAA because my car wouldn't start. Ellison Towing brought me a…read morebattery but was unable to install it. Next day went to the mechanic came to look at my car he said it is the starter not the battery. Ellison Towing allowed me to return their unused battery to get $260 back. Drove to their offices with the battery and when I asked for my old battery back. The man that works there said there's 200 batteries back there and he's not gonna go through them for me. So that leaves short a battery & still needing repair & a new starter. Thanks a lot. I don't have work right now. You should be so lucky that you are considered "Essential." Must be super busy if you can't bother to help a customer out.

Prompt service and a pleasant driver that jiggled my starter so I could drive it to the dealer for…read morerepair. He was right I needed a new starter. They are the contracted company for Farmers Ins.

These guys did over $21k worth of damage to my Mclaren by the way they strapped it down - I have…read morethe photos of before it was on the bed, and then after. Ripped off my front fenders and bumper and then stopped all communication with me. Do not allow this company to touch your car!!! They are denying all damage. Total scum of a company.

This place has stolen from me and they need to pay me back. My brand new Toyota 4 runner that was…read morepaid in full and registered to me was taken to Concord tow. I had to pay them 8,000 to get my car out and then my car was taken again. When I tracked my car down I was told they auctioned and sold my vehicle. I then purchased a truck that I paid in full on and was registered to me. I was mugged and my car keys were taken. The vehicle was taken and had all my belongings in it as well as a 3,000 bike. I was told this car was auctioned and sold as well. I really don't want to have to go through a lawsuit . I was in a hospital and was unable to do anything until now. I just wish they would resolve this!

Finally! I had a great experience calling a tow company for my stranded car by the form of AutoFox…read moreTowing. My clutch slave cylinder popped, relegating shifting impossible. I called a bunch of towing companies around the area. Either they can come to my aid at a relatively short time for a ridiculous amount or come and a ridiculous amount of time for a relatively sane amount of fee. AutoFox Towing straddles in between, with an ETA of about an hour and a half form Pittsburg to Brentwood. They came much earlier at 45 minuities which was great. What's really even better was that me and the driver had a great time chit chatting as we drive towards my place. Food was in the discussion and we hit it off; talking about where are the great spots for good food the the Tri-Delta. Great service, very friendly, and absolutely professional, AutoFox Towing is there for you at the time you need towing the most.

Great company- I was stuck off the freeway in not a great location near Lafayette and phoned 4…read moretowing companies. AAA would not assist unless I pay a reinstatement fee of $75.00 then there was a 24 hour wait time, as my aaa had just expired. Ended up cancelling my aaa insurance and roadside service due to their rudeness. Who was the most professional was AutoFox Towing. The owner called right back and offered to assist me asap. He left the Pittsburg /Antioch area to assist me. He was quick, efficient and effective. I had expected to be on the side of the road waiting for an Uber as AAA would not allow me to ride in the tow truck. AutoFox is reasonable price, and very professionally and took me to my mechanic then drove me home. Both were a reasonable distance. I will definitely call them again when I need a tow. They are worth every penny! It's the kind of old school service. Thank you again for your assistance.