How is it when you make a mortgage principle only payment the amount of said principle goes UP?!?!…read moreHappens regularly and fyi Valley Strong does NOT service their own loans. So not only do you have to suffer through all the things the one star comments say happens here. You are then pawned off to their third party servicer who also is notoriously bad! Please save your self stress and anxiety and shop around for your mortgage. Look at the posts here, that poor guy must sit at his desk and just pump out the pre written: I sorry to hear your (insert problem here). Again do NOT if you are able to, get your mortgage here. Also Yelp you should do 10 stars because when i give one star out of five isn't that bad. 1 out of 10 is more what they deserve.

Another disappointing interaction. Had a $10 fee attached attached to the account for our nonprofit…read moreservice club. Called to inquire as to why was on hold and transferring, etc. for over 45 minutes. Finally spoke with a manager, but the phone lines got crossed and there was another call on the line so the manager said that we needed to conclude the call and she would call me back that was over four hours ago. Way to go Valley Strong.

Haven't been to VSCU in months needed to cash a business check. AC had temperature very comfortable…read moreas I entered. Marcy a friendly teller called me up, no waiting she was very pleasant. I showed my ID, she then counted my cash back to me, we also checked all my balances easy quick professional business transaction VSCU staff were all friendly. I had a phone call as I was leaving, I answered it in their waiting area and enjoyed more of Valley Strongs air conditioning Very cool visit

I really like this location, compared to most of the Valley Strong branches. The tellers are very…read morefriendly and helpful here, and the line to wait is not terrible. I use the drive thru ATM often though! They provide a decent variety of accounts that you are able to have through a banking institution, plus their rates for most of their products are pretty reasonable. I am grateful for their types of accounts they have for Youth, and being able to help my son learn financial responsibility at his age is very valuable. I highly recommend banking here!

Richard is a gem! I'm so glad I found him & am happy to recommend him highly. His tax prep services…read moreare thorough, timely, and reasonably priced. He answers all my stupid questions quickly & professionally. He keeps me on track for compliance around estimated payments, S-Corp transactions, and tax reduction strategies.

I called Richard Bowen to get information on a tax letter that I received from my employer to ask…read moreabout an amendment. H &R Block was going to charge me a filing fee. I called Richard Bowen and he asked me to text him my documents which is what I did. He told me that I do not need to file an amendment. I thanked him for saving me a lot of money that I did not need to spend at H&R Block. Thanks again Richard Bowen!!!

I made an online telephone appointment with this company as per their Instagram recommendation…read more Unfortunately I never received the courtesy of a telephone call. The company confirmed the appointment but there was never any follow through by their representative. Clearly, they need to improve before attempting to solicit new customers. I have the staff members name but do not want to mention it so not to.embarass him for the lack of follow through ( Diego). Im taking a pass on this company. Lack of simple follow through is indicative of larger problems in house. Easy to make an assertion of a cancelled call-which is an outright, boldface lie. You folks need to get it together. Take responsibility for your mistakes and do better. Good luck to the next business person that wastes their time with your company.

I had such a wonderful experience catching up on my taxes with Sandoval Tax CPAs. As a…read moreprocrastinator, I had fallen behind, but Joel made me feel comfortable, supported, and relieved while helping me get everything back on track, even for the years I missed. The whole process was seamless and easy, and we were able to handle everything through email. I'm so grateful for Joel and the entire team at Sandoval Tax CPAs!

Had a great intake meeting with Dustin Weaver, senior financial advisor. He took the time to get to…read moreknow us and our financial goals. No pressure just a great beginning to our partnership

Ruined one of the treasures in Bakersfield- Moneywise single-handedly destroyed this area of…read moredowntown by their sheer neglect and ridiculously slow pace. They have failed to deliver on every promised reopening date - think they deliver on other aspects of their business???? Results are in - 2024 is over and the Woolworth sits still a closed eyesore- so pathetic and beyond disappointing. Trust is critical when managing others money- but Moneywise seems to lack integrity failed to come through.....

I recently needed some help with my finances at Valley Strong. Taylor McKenzie helped me with all…read morethe paperwork. She went the extra mile to help me get everything straightened out. I'm very grateful for her. She is professional and very kind. Thank you again Taylor!

We have banked here since around 1984 when it was Kern Schools. We have had mortgages, auto loans,…read moreetc. Ever since it changed to Valley Strong we have had problems. Our account has been compromised twice during the last few months and getting it taken care of with new cards, etc. has taken MONTHS each time. The last time we were told we would be mailed new cards and we STILL haven't received one of the cards and that was MONTHS ago. Just today when I got a text that I'm thinking might be from fraud and I call the bank I'm told I'm "Caller number 50" I have been on hold twice, each time over 30 minutes. WHO has time for that every time they call? Spoke to a customer service representative today and told her we would be closing our accounts. She said, "well I certainly can't talk you out of that and you're welcome to close your accounts if you like" Well THANK YOU for telling me I can close my accounts, sooooo helpful. Good-bye Valley Strong! Update: after receiving the response from Nicholas I did call the number he provided. No answer so I left a message. Ms. Whitmore called me back. She was apologetic and I believe sincere. She said the call would be reviewed and the customer service agent spoken to and gave me a direct line to a branch manager so if I had further questions/concerns I could call him directly instead of going through the call center. For now, I will keep our accounts and appreciate her willingness to resolve this.

This is my favourite location!!! On Old river near Independence High school only a few miles away…read morefrom my house a huge plus!! I normally do business at Panama but wow that local sucks ass now sorry Valley Strong that place needs some customer service updates ;) This location is like a breath of fresh air for me as soon as I walked in! Wow! Smiles, eagerness, genuine personalities!! LOVE IT!! Miss Yessenia was my advisor and she like everyone else i encountered here rocks! Made everything smooth did all the right checks on the trust, checking and money market accounts I was interested in. As most of you know an unfortunate chain of events caused by my family members put my dad almost into foreclosure, drained his bank account and maxed his credit card while he was incapacitated in the hospital in critical condition. They still think they did nothing wrong and can't seem to admit anything even being caught red handed by myself and the police. Not even the police confiscating dad's bank cards from them made them admit anything! But I guess that's normal with people that don't think they should work for a living they have to sponge off of a 75 year old man truly sad... Well fast forward to now I've been nothing but impressed with the service here, fantastic actually!! The money market helps my dad's money from the sale of his house make money a VERY decent amount to help continue to pay for his ongoing dementia care which btw is incredibly expensive! Medicare doesn't cover this! They don't help with his rent in the facility they only cover meds, diapers, nurses visits and bathing by a health aide weekly. So the money market account is essential in helping me pay for his care. Miss Yessenia made this the most stress free seamless process. This is the only location i do business at now. Thank you guys so much!!

I love this place on Old River Rd by my home ! the staff in this facility are always very friendly…read moreand professional with a smile on there faces when you walk in. It's a very fast in and out bank. Thank you Valley Strong.

Rose Johnston, Valley Strong Credit Union, Financial Solutions Officer was GREAT…read more She knew what to do with my new application. Knew how to do everything that was needed. She had me completely finished in less than a half an hour. She was not only professional, but also funny and kind. She explained all aspects of the new account and helped me chose what I needed. I highly recommend Valley Strong Credit Union and if you go there, ask for Rose. The service there was quick and professional. I did not take photos of the bank.

They sell you on convenience, customer service, and support... but once they stalk you on social…read moremedia, they'll close out your account without any warning. The only explanation is: they don't like what you do for a living. If a persons social credit score is on the line, then there's should be too. Shameful.

Jesse had helped our family for 3 generations, and he has always been accessible, patient,…read moretrustworthy, and helpful! You can't go wrong with Schwab!

Went into the Bakersfield office for something fairly simple. The person who helped me was…read morefriendly and got me through what I needed quickly.