This review is for Dr. Susan Y. Lee…read more After being Dr. Susan Lee's patient for several years, I can confidently say she is one of the best physicians I have ever met. She is exceptionally knowledgeable, compassionate, and truly listens to her patients. I never felt rushed, and every visit left me feeling genuinely cared for. When Dr. Lee moved to the Irvine office, I was pleased to find that the same kindness, professionalism, and patient-centered care were reflected throughout her staff. As my family is moving to Northern California, I am saddened that I must find a new physician because of our insurance. Doctors like Dr. Lee are rare, and my family will always be grateful for the care she provided. I highly recommend Dr. Susan Lee to anyone looking for an outstanding primary care physician.

I saw Angie Mikhail, NP for my well-woman exam, she was nice and courteous. However, I was very…read moreuncomfortable during the internal exam because she had very long (more than an inch), manicured fingernails. For a provider performing intimate exams, this felt unprofessional. If there are policies regarding nail length or grooming for staff performing direct patient care, they may not be consistently enforced. If no such guidance exists, that raises broader concerns about oversight and patient experience. I hope leadership reviews this issue to ensure consistent professionalism and patient comfort moving forward.

I called and left a message regarding my concerns. I have yet to receive a call back. Instead one…read moreof your "caregiver" is still taking their child when working and not only that but hiring car washing services and using the water there without concent. If anyone hires this agency watchout for the caregiver Krystal.

This company is totally unprofessional. They completely misrepresented…read moretheir services and fee charges. I have noticed other Yelp reviews mentioning to review the invoices and over billing. I was never told I would be charged over time fees for a shift. Nor did I approve those fees. Nothing was ever sent to me regarding the hours until I received a bill. It was also conveyed to me that some of the care givers spent most of the time on their phone and did not pay attention to the patient/client. Please think twice before hiring this company. Do your research.

Our 95 year old Mother lived independently until she required memory care and moved into ActivCare…read moreLaguna Hills. Mom LOVES her safe, secure and attentive environment. We appreciate the professionalism and communicativeness of the staff. It's a value for the services provided. We are in 24/7/365 gratitude and appreciation of ActivCare Laguna Hills.

My cousin Bertha is a happy and thriving resident at ActivCare Laguna Hills because of the staff. I…read moreknow this because of the multiple calls I receive in a day from Bertha and some of first words out of her mouth are " The people here are nice to me!" These words are so comforting to me since her parents left their special needs daughter in my care. Recently Bertha's mother passed away and this was soon after she had visited Bertha at ActivCare. After the loss of her mother, there was so much love shown to Bertha by all the staff. Marlene M. the program specialist would frequently call and update me on how Bertha was feeling during this very difficult time. Marlene has made my life so much easier in so many ways by letting me know what Bertha needs, updating me on the activities she participates in and those she does not and how she is feeling emotionally. She often goes in her room to make sure Bertha's closet and room are in order. I know Bertha is well cared for! Bertha is a social butterfly and she enjoys talking with others. I have often dropped by, unannounced, and seen Marlene and Bertha laughing and talking. Marlene also engages lovingly with other residents as well. She is such a kind and caring human being. I feel as though she is a part of Bertha's family. Thank you ActivCare for choosing such wonderful staff!!! Sincerely, Darlene D.

I had an appointment today with my primary care doctor and as usual it was a positive experience…read morewith care. The customer service at check in is always easy and friendly. The medical assistants/nurses are always kind and Dr.Zia is very knowledgeable, communicative, and makes me feel comfortable to speak to her about my health and concerns. I have never had any issues at this location. I appreciate the care I receive here.

My husband and I went to see Dr. Jon G Biorkman for an ear problem, and honestly, it was a very…read moredisappointing experience. A nurse or nurse practitioner asked a few questions. Then the doctor came in, looked into both ears for maybe two minutes, and said everything looked perfect -- no infection, no tear, no tumor. He said it might just be from the flu and could take up to three months to heal, but suggested doing a hearing test "just to be sure." He walked out, and the nurse came back saying the hearing machine wasn't available -- there was only one, and two patients ahead of us. When I said we could wait, she added that the test "wouldn't be conclusive" anyway, which honestly made no sense. It felt like she didn't want us to stay. I asked her how much it would cost since I'm self-pay, and she couldn't give me a clear answer -- said maybe "around $100 or something." A few minutes later, she came back saying the doctor now wanted us to go to an ENT instead and that he "saw something on the ear tube." I was confused because the doctor had just said everything was perfect. I asked to see him again. When he came back, he seemed frustrated, even though he spoke politely. He explained again that it could be from the flu, told us to chew gum, drink more water, use nasal spray, and that it might clear up. Then he said, "I don't have a crystal ball to tell you what's happening," which felt unnecessary. In the end, no test was done, and we left feeling like the whole visit was rushed and unclear. Later, we were charged $220 for that two-minute exam -- even though I was told over the phone that a self-pay visit would be around $160-$250 . When I asked about it, the front desk said it "depends on the doctor's coding." I honestly don't know what kind of code justifies that difference for such a short, unhelpful visit. I rarely leave reviews, but this experience left us very unhappy and confused. The doctor might be knowledgeable, but the visit felt dismissive, disorganized, and overpriced. Just be prepared -- you might walk out without answers but still with a big bill.

It's hit or miss here depending on the time of day and the doctor you get. The evenings seem to be…read morethe busiest, with quite a long wait. Some of the doctors are rushed and don't spend enough time with you, but others are absolutely amazing! The receptionist is always a sweetheart.

Such a (pleasantly) different experience from your typical urgent cares. Absolutely LOVE Memorial…read moreCare Urgent Care. Clean. Time Efficient. And best of all, they have the urgent care within a big facility, so you are able to quickly obtain all xray & other matters at once. Came in this morning with an urgent matter, and they were able to care for me immediately. Unlike other urgent cares, the whole process was rather quick, and resolved even quicker. I was given an EKG, xray, blood works, and treatment all in one day. Other than that, the staff is so pleasant, and as mentioned, the facility so clean. Even my husband mentioned how impressed he was with this urgent care. It is good to know there is a reliable urgent care when the primary doctor is filled up. Thank you, MemorialCare Urgent Care!

Hi, this is Lilly Tse. I had the most wonderful experience at Orange Coast Memorial Hospital with…read moretheir G.I. staff on June 1. I was there for my bile duct procedure. Dr Aranez is very is caring, kind, patient and competent doctor.. always willing to answer all my concerns and questions. Dr. Steven Bui, the anesthesiologist explained what he was going to do and helped to put me ease. The nursing staff was so amazing.. Vivian, Michelle, Duong, Shermaine and Pil made me feel comfortable and valued! The quality of care is so excellent!! I am so blessed and appreciated all their hard work!!

Saw doctor here for annual exam and medical tests - one test mysteriously disappeared. Doctor said…read moreI needed critical further testing but then failed to actually authorize the tests.

Great care, quick service, amazing doctors. The office receptionists and admin are all very…read morefriendly and fun. I appreciate the wonderful care and in house services provided by all here, thank you!

I am writing to express my heartfelt appreciation for the exceptional care and service provided by…read morethe team at MemorialCare Medical Group, particularly the Laguna Woods office. The level of care and attention to detail that the Laguna Woods team displays is truly commendable. It is evident that they prioritize the well-being of their patients above all else, and their dedication to providing top-notch healthcare services does not go unnoticed. I would like to give a special shout-out to my provider, Talar, who has been nothing short of amazing. During my visits, Talar has consistently gone above and beyond to ensure that I feel heard, understood, and well taken care of. Her ability to listen attentively to my concerns and provide thorough assessments speaks volumes about her professionalism and commitment to patient care. I genuinely appreciate the time and effort that the Laguna Woods team puts into their work, and I am grateful for the positive impact they have had on my healthcare journey. Keep up the fantastic work, Laguna Woods team! Thank you once again for your outstanding care and dedication. I look forward to continuing my healthcare journey with MemorialCare Medical Group. Warm regards, Joanna Marie

I really love having Dr. Jan as my doctor. She is kind and listens to your concerns. She takes the…read moretime to help you with the reasons you came in. Her nurse is so nice and very compassionate. The front desk staff is great too! I highly recommend Dr. Jan. She's the best!!

Dr. Jan is the best primary care physician I've seen. She listens, asks the right follow up…read morequestions, has great bedside manner, and is a brilliant clinician. After living with a medical mystery for 14 years, I finally have a proper diagnosis and treatment thanks to Dr. Jan. She gets booked quickly, so you need to schedule appointments well in advance.