I just don't happen to like cars that reek of marijuana and dirty interiors. Call me fussy. I…read moreordered a small sedan, yet they insisted that I rent a huge truck. Call me fussy, but repeatedly I declined. I have insurance so I don't need additional despite what they say. Call me high maintenance. They're the only game in town, but they truly suck.

I had a 12:00 PM appointment today to pick up my car. I arrived at 12:22 after waiting for my Uber…read more Although staff were still inside, someone outside told me they were closed. My appointment was scheduled for noon--so if I had arrived right on time, they would have still been there helping me. Why schedule an appointment for the exact time you plan to close? I've cancelled my order. I spend thousands of dollars there every year, but not anymore. Someone else will gladly take my business.

Worker was completely rude, attempted to charge me 200 extra than what i was told over the phone…read more Worker over the phone was also completely unprofessional, quoted different prices each time i asked and asked me where Poughkeepsie was. Stay away from this business if you are in need of a rental and do not give them any money.

if i could give -100 stars i would!!! customer service agent working there has a very nasty…read moreattitude!! the car i received reeked of cigarettes but there was no other car available so i had to take it!! then they held almost double the price of the rental against my major credit card and told me it was the prorated amount!! i never heard of that especially using a major credit card!! when i spoke to customer service i was assured i would have two days credited back but nothing was sibmitted!!! the nasty customer service agent at poughkeepsie ny ibm rd location gave me one day just to get me out of his face!!! do not rent from the ibm rd. poughkeepsie ny location ever!!

The desk clerk manipulated me to get the hertz insurance under false pretenses. I was then charged…read more$700 for a chip on the windshield that they were unable to provide me a photo showing it wasn't there prior to returning the vehicle. I am in the process of filing a complaint with the Best Business Bureau. This is not ok!

In a way, I am GLAD to see other folks having issues with the IBM road Poughkeepsie location and…read moretheir staff. I drove Magazines and Very Old Books from NY to OK in one of their rentals.. Magazines and books...Returned the car a day early and was told I was going to be charged $400 for PET HAIR... Well, we took pics and video...Before and after spending a whopping $2 to vacuum up the 13 "hairs" we found on the back seat (I had no passengers at all during my 3k mile trip..just books and mags and epherma)..returned and the car "passed their inspection" This has been escalated to corporate. Best I can figure is since the rental was CHEAP they were trying to gauge me for another $400. Not this guy....If you are used to being thanked for your business and asked how they can serve you in the future, AVOID THIS LOCATION AT ALL COSTS.. Pay the extra few bucks a day and rent somewhere else.

I've been using Joe for years, I met him through his son in a business group I was a part of and…read morehe's been doing work on my bruises vehicles every since. He repainted my first truck, restored a white 550 for me, when my dump truck was in an accident the had my truck back up and running in 2 weeks. Most recently they fixed some rust on my newest truck. He's super friendly and their work is great. Highly recommend them, they are great at their craft!

Joe Q's did an excellent job of repairing the fiberglass damage to my motor home. All rips, cracks,…read morecreases, and tears caused by the accident have disappeared and the color match was perfect. They are friendly and accommodating. I hope I never need repairs again, but if I do, I'll be heading back to Joe Q's.

Everything about this place is top notch. They care about people. We had a paid reservation with…read moreHertz and when we arrived we were told they have no car for us. Thank goodness Avis was close and in Christmas week with no reservation they were able to let us have a car. Wonderful people. Our Christmas miracle. Can't say enough about this place. Will definitely recommend them and use them again and again.

We had a RIDICULOUS experience. We booked and paid two months in advance, and while the…read moreowner/manager said everything was in order, he told us he couldn't give us a car until we gave him the discount code we used... which was on the other side of the country on a laptop we left at home. We explained this to him politely and patiently... a dozen times? And he smirked at us and just repeated that he "simply needed the code". We asked for alternatives, and he smirked and repeated himself. I show him our booking confirmation, our payment receipt. Apparently not helpful... though we have never had to do this any other time we rented a car. He recommended we call customer support... which was also no help. After more than a half hour of back and forth with him saying the same sh*t over and over, we started losing patience, and I told him I had my dying father outside and that this was ridiculous and we needed to leave. He eventually told us what the code started with... so he has the code after all. He refuses to give us the rest of the code. We called up someone on the other side of the country trying to get this code so we can just finally leave, which doesn't work either. Then... and again, this is over a half hour later, he said it would have been emailed to us. WHY DID HE NOT TELL US THAT in the first place??? We found it and gave him the code and he said "see, was that so hard?". I am not kidding. These are quotes. Why did we need to provide a code we used at checkout months ago? Why the smirks and the frustrating repetitive refrain to every question we ask? And why withhold information he clearly had in front of him? We will never truly know, but our theory is that he was trying to get us to agree to pay the full amount, not the discounted amount, even for a reservation we paid for two months in advance. It was all indescribably unprofessional. While the Hertz next door also has poor reviews, I recommend you go there instead. It's been a couple of weeks now and I'm still incredulous. This man should not be running a business.

I wish I could leave less than one star. Worst customer service I've ever experienced. Hidden…read morefees are a given when renting a car, fine. But I went back and forth on the phone with them trying to drop it off at a different location (La Guardia instead of JFK...not a huge change) and i received the worst attitude from not only two different employees (because one of them hung up on me) but their supervisor put me on hold for 10 minutes only to ramble on about policy without letting me speak once. Im never renting from here again and I suggest anyone reading this go to a different service. Any rental place is going to add up, its worth it to go with the company with better customer service. People who care about making it easy for you.