Recently rented a Mazda CX50 there to take to Florida and back. Staff were pleasant, the car…read morerental rate was $180 for the week. The car was clean and I had no issues. I do recommend buying the insurance on the spot there. Poughkeepsie has a lot of traffic and the prospect of getting dended is higher than most places. I didn't actually need to use it but was happy to have it. I don't understand the one star ratings I see. I was happy with the price because I booked far in advance and the people were very nice.

The desk clerk manipulated me to get the hertz insurance under false pretenses. I was then charged…read more$700 for a chip on the windshield that they were unable to provide me a photo showing it wasn't there prior to returning the vehicle. I am in the process of filing a complaint with the Best Business Bureau. This is not ok!

I wish I could leave less than one star. Worst customer service I've ever experienced. Hidden…read morefees are a given when renting a car, fine. But I went back and forth on the phone with them trying to drop it off at a different location (La Guardia instead of JFK...not a huge change) and i received the worst attitude from not only two different employees (because one of them hung up on me) but their supervisor put me on hold for 10 minutes only to ramble on about policy without letting me speak once. Im never renting from here again and I suggest anyone reading this go to a different service. Any rental place is going to add up, its worth it to go with the company with better customer service. People who care about making it easy for you.

I selected Enterprise for my daughter's college move in and my experience was excellent. I had…read morestopped in the week prior just to see if they had the vehicle that I had reserved which was a half ton pick up with seating for five people. When I arrived to the office on Duchess turnpike, Mark greeted me and took time out of his day to show me a few options. Although the trucks that he showed me was not the one I eventually wound up with I was pleasantly surprised with the Nissan titan. This truck had enough cargo space for my daughter's belongings and to seat three people comfortably. The trip was over 300 miles one way and this vehicle had more than enough power and more than enough space to meet our needs. I was even called the day prior to my reservation and I guess it was available that day. However, I was working and was not able to pick the vehicle up one day sooner. I felt that was a nice touch so that's what set the tone for the remainder of my interactions with the staff. Check in was super easy and everything now is digital so you got your contract via email. They did a walk around to show me any prior damage which was appreciated and when I returned the vehicle, the same a walk around revealed no additional damage, so the return process was equally simple. I had used enterprise many years ago, and I would have to say this experience far exceeded my prior experiences not at this location!! So great job I would definitely recommend this business to anyone in need of a short term or weekly rental.

I just don't happen to like cars that reek of marijuana and dirty interiors. Call me fussy. I…read moreordered a small sedan, yet they insisted that I rent a huge truck. Call me fussy, but repeatedly I declined. I have insurance so I don't need additional despite what they say. Call me high maintenance. They're the only game in town, but they truly suck.

Terrible location, I picked up the car and dropped off other location 56 miles south 1 hour later…read morespeaking to enterprise customer service. They over-charged my credit card. It is fraud. I spoke to enterprise customer service twice after the incident, they said they were going to give me the refund, they never did. Never use this location. if Enterprise would like to resolve this, you can reach me at berkany@yahoo.com, would never trust their phone conversation. VEH #1 2024 CHEV MALI 0T16 VIN# 1G1ZD5ST0RF123087 LIC# CKF2582 MILES DRIVEN 67 SUMMARY OF CHARGES Charge Description Date Quantity Per Rate Total TIME & DISTANCE 04/26 - 04/27 1 DAY $44.99 $44.99 ONE WAY FEE 04/26 - 04/27 1 RENTAL $200.00 $200.00 Subtotal: $244.99 Taxes & Surcharges CAR RENTAL SALES TAX 04/26 - 04/27 12% $29.39 SALES TAX 04/26 - 04/27 8.125% $19.91 Total Charges: $294.29 Bill-To / Deposits DEPOSITS ($294.29) Total Amount Due $0.00 PAYMENT INFORMATION AMOUNT PAID TYPE CREDIT CARD NUMBER $294.29 XXXXX xxxxxxxxxxxxxxxx

Awful customer service, rude and unhelpful employee. I'll never use them again. Pretty sure I was…read morestraight up lied to but I can't be bothered.

Terrible service, I made a reservation to in line pick up at 12:000on Saturday. I called at 10:00…read moreto confirm the reservation. The gentlemen said everything was good and we'll see you at 12:00. My ride was a little late, but I arrivered at 12:10 to find they close at 12:00, apparently 12:00 sharp. If he told me this on the confirmation call I would made arrangements to be there at 11:00. I will never rent a vehicle here again. There are other options.

I wasn't told until an hour before they close and my pickup time- that they didn't have a car. If…read morethey told me when they opened that would be closer to understandable- now I have no car, I had to find something else and they aren't open until Monday. I live with someone who has urgent medical conditions and I need to hope nothing happens. It is absolutely appalling that I wasn't notified sooner so I can find a solution. This branch is an absolute joke for customer service. How would you think it might not be an urgent matter at the outset? You could cost people lives and jobs with the sloppy management. Terrible.

Andrew was super friendly. Provided helpful and efficient service. Explained all the ins and outs…read more(tolls, gas, etc) which was helpful.

Renting a car was fast and easy. We went thru Priceline and reserved a full size SUV. When we got…read morethere that morning, we were told that they didn't have any in stock. At first we were a little disappointed, but they told us that because Priceline is a third party company they don't know what they have in stock or not. Understandable. But he did get us into a 7 seater smaller suv, and made up for it by giving us a discount for all the hassle. It was really fast. Credit card, license information, got the car in the front, inspected it for any noticeable damages, one signature and done. After we used it for a day, I went to return it. I gave him the keys, he said thanks and that was it. It was the fastest and smoothest transactions I've ever had with a rental car company. Highly recommended!!!