Very nice quick line very nice products very nice people small big store nice area yeah

I had a very disappointing experience at the Sephora in Town Center Mall. I was shopping with my six-year-old daughter, and we were excited to look at perfumes together. Instead of taking a few minutes to help us find what we were looking for, the associate simply pointed us toward the body mists--which is not what I asked for. The employee came across as unfriendly, uninterested, and seemed like she couldn't have cared less whether we found what we needed or made a purchase. We never felt welcomed, and it was obvious that helping us wasn't a priority. Customer service can make or break a shopping experience, especially in a store where people often want guidance and recommendations. Unfortunately, we ended up walking out without buying anything because the experience was so unpleasant. I hope management spends more time training employees to be approachable, knowledgeable, and willing to assist customers instead of making them feel like an inconvenience. read more

Employees do not make you aware of non refundable points for returns... would have been nice to know before purchasing something I wasn't sure I love the color of. So basically stole my points and wouldn't refund me the cash difference thanks for that ladies cheers read more

I've always liked shopping at Sephora. There's just such an array of products and they carry a lot of brands that you don't normally see in the department stores. The store is right inside of town center mall directly across from the Starbucks kiosk. I like shopping in the store. I always find that the employees are nice and friendly, they always try to help you find new cosmetics, whether it's a foundation, a mascara, an eyeshadow or even a new hair spray. Long lines at check out but they move quickly. read more

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Always, so many brands of makeup! And since their Sale started, the place was packed (my level doesn't start until next week)! And of course, my daughter needed a lot of make up for her prom! First, it was difficult to find someone to help me.Collin did try and help (he was going on his lunch break) but then Jenny did help and we got what we needed (Makeup Forever foundation, lipstick and gloss). I will be back again when my sale starts to get items for myself. And even thought there was a long line, it moved quickly! read more

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I love the Boca Town Center Location! The store is always busy, but the sales associates are always there to help with a smile. I was helped by Kayla. I went in looking for foundation and lipgloss. Kayla went above and beyond explaining the different shades and tones and what complimented my skin tone. I'll always go back for service with a smile! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Boca Raton, Florida

Great selection of products but it's always so frantic in there these days that I prefer to buy my personal care items online now. I feel like there used to be more value from going into the store, with a licensed aesthetician and other professionals on-site, but I guess that is retail these days - everything is changing. read more

The cashiers was not very nice saying that we stole a face mask when we didn't. Very not nice to younger customers. We were very polite and got very unkind customer service. Below proof that we bought the items. read more

SEPHORA - Receipt - Cosmetics & Beauty Supply Near Me - Boca Raton, Florida

Came to Sephora today to pick up an order but needed assistance choosing a new foundation. Arlande not only tested my skin and helped me find the right shade, she gave recommendations for skin care to help with my dark spots, ingredients to look for in different products, and demonstrated makeup application techniques. She was extremely nice and provided excellent customer service! Be sure to ask for Arlande when you come to this location!! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Boca Raton, Florida

Anytime I described what scent I was looking for they just point me in the wrong direction every time without fail. Won't give out a sample anything. read more

This might be the second busiest store in Boca Mall after Apple store. Sephora is a great option for make up, skincare and fragrances. I'm not obsessed with make up, my normal routine is a good daily moisturizer and maybe some lipstick. However, being dolled up every now and then, is fine too. The point is if you are not into make up, Sephora sells great skincare line options. This location is busy and big. I have gotten my make up done from them about 5 times for parties/weddings. They do a good job with asking what type of make up style you want. I don't like over dramatic, I go for a natural look with some more emphasis on my eyes with eyeshadow/eye liner etc. To schedule a make up appointment, book online for the Boca location. It's a minimum of $50 purchase with the appointment. This is my go to Sephora location but I have bought things online. It's pretty simple online shopping with fairly quick delivery. Side Note: If you shop a fairly decent amount, open a account with them. You get perks throughout the year when you spend a certain amount. read more

SEPHORA - Like the store favorites section... Totally irrelevant, do you see what my T-shirt says lol ? - Cosmetics & Beauty Supply Near Me - Boca Raton, Florida

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I was in Sephora last week to seek out a new fragrance. I was tired with what I usually use and wanted to try something new I was directed towards the Fragrance Finder. An Associate alerted me about it, but did not really give me guidance on how to use it. Luckily, it was pretty easy to use. I picked out my fragrance and moved along. I checked out the Hair Care section and was really impressed with the large selection of hair care products. Who knew there were so many varieties and types of products? You could really look at that section for 3 hours and not be finished with it. The line to check out was super long and move very slowly. I do like their rewards program. Beauty rewards gives you the opportunity to earn points based on your purchase and redeem them for free Deluxe samples. All in all the store is just fine. I do think the employees could be a little bit more helpful. read more

SEPHORA - Many high quality hair care brands and products - Cosmetics & Beauty Supply Near Me - Boca Raton, Florida

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Worst location I've ever been to! I've never encountered so many unprofessional, rude, and condescending workers all in one store. I felt like I was on a prank show. Had a lady who was pushing her products on me from her brand as I kept politely declining. I kept saying "no thank you, I have really sensitive skin and only come in for the brands I'm used to" The lady proceeded to be relentless and rude and told me she didn't believe me. Haha Oh, and the manager was no better when I told her about the uncomfortable encounter. I would rather buy online or go to another location than ever support this store. Great job if your animating for awful read more

Five fully filled in website reservation attempts and continued to get the message in this photo!! read more

SEPHORA - The error message I got the 5 times I tried to make a reservation. - Cosmetics & Beauty Supply Near Me - Boca Raton, Florida

I love the broad selection of fragrances this store carries and I feel like a kid in a candy store when I shop here; a very crowded candy store. I'm not a mall person, so I valet at the main entrance since this is the closest way to get to the store. Easy in, easy out, without having to walk around the mall. I never leave without samples of a new perfume and I always find what I am looking for too. The reason for the three stars is because the lines are ridiculously long & the girls tend to be on the snarky side. Most of the time anyway. I am a Sephora fan but lately I have been doing my shopping online to avoid the crowds and I have zero desire to deal with the ladies who work here. If the store was staffed properly and had nicer people working then this review would have a higher rating. read more

There is such an off-putting feeling being followed around the store. Aside from trying to navigate the poorly organized setup, I was baffled by the salespeople wanting to pounce on every customer that walked in. I saw certain people getting approached multiple times. Why do they assume everyone needs very urgent assistance and for them to hand select their products pushing you to buy junk things? I told the lady I was doing fine and browsing- ended up being sprayed with different purfumes because the women don't understand social cues. I said I would be purchasing my eyeliner and possibly using the remainder of my gift card online...to have the lady say: "well, that doesn't help my store." Two stars for KVD tattoo liner and none for the salesperson who made me smell like a 90 year old woman. read more

So loved this store! I'm highly exclusive - from my shopping habits to relationships... I'm a MAC and Lancome girl all the way. The benefit of having two savvy, sexy, trendy, younger sisters - you teach them fashion then they turn the tables and set you straight. My baby sister was going gaga about some eye shadows at Sephora, so I decided to hope in there before re-shopping my MAC winter collection. It was a girlie heaven. Well a skin care, glamor, gloss, and make you feel fabulous heaven! I really enjoyed it - got quality stuff ranging from super high end to super affordable easy to run around with stuff. I love this location and def - mos def will be visiting again - shortly! read more

SEPHORA - Kissy!!! - Cosmetics & Beauty Supply Near Me - Boca Raton, Florida

I bought 2 under eye concealers 2 weeks ago. Kept the one I liked and returning the one I didn't. Sales associate didn't want to accept the return because it was half used according to her. You can see all this on the receipt and how do you use all that in 2 weeks. I literally used 2 dots twice under my eyes to test the product ! If it's half full then it was sent to me like that and these tubes are never fully filled upon arrival anyways let's face it. They find reasons to not accept returns now a lot of people have told me. She returned it this "one time" but you have to be kidding me ! Sephoras customer service has gone to sh*t , only buying from Ulta from now on. read more

Off putting with gross mismanagement. Staff huddle in groups to talk while ignoring customers. Judging customers is an immature and rude way to work. If you want to be interrupted and yelled at, shop in store at this location. read more

I come here with photos ready on my phone lol. Not really know too much so I get instructions. The service is usually good and I get help right away when store is not too busy. Prices are OK. Overall Sephora stores are good. Trust me I am being sent to them a lot lol read more

Pros: extensive fragrance selection, obviously a ton of cosmetics, the Beauty Insiders program is great for frequent shoppers and includes a birthday gift. Cons: this store is always jam-packed- it's like the Apple store of cosmetics. You have to squeeze by people. Asking people to move by saying excuse me doesn't suffice. I even said excuse me to sales associates and they didn't move! Craziness. They don't have the best hair selection. The hairspray I came in for wasn't here, so I opted for another. The lines are usually loooooong, but sometimes they'll accommodate you by asking who's paying with card and pull them aside to use a little card reader, so that's helpful. read more

I went to Sephora to buy a few items with my mom. No one came to help or offer help. As my mother was opening an item she was purchasing, a lady came and said "did you you know you are not supposed to open"; I told her, we were purchasing the item. She never offered to help or assist us. There are a lot of "bodies"/workers in this store doing absolutely nothing but walking around. My mom was planning to buy a concealer, but since there was no assistance, we left without it. Very frustrating! I won't be coming back to this specific store at Town Center. The salespeople in this store are rude. read more

Ok, so after picking up a bottle of YSL L'Homme in my last review, I went back to the store a few days later and picked up a bottle of Versace Dylan Blue and Dior Sauvage. I love L'Homme, it's my signature scent, but after wearing the Versace Dylan Blue and Dior Sauvage testers for a few days, I wanted to get a full bottle of both. Note: you can ask the staff for testers of any of their fragrances, which is a good idea, because they smell different on your skin vs the test strips in the store. One last thing, their pricing is higher than online, but only nominally. I don't mind paying a little extra, because I know that I'm not getting a fake, I can test them in the store, I can ask for trial testers to go and they have a good return policy. Good luck finding your new cologne! read more

SEPHORA - Versace Dylan Blue - Cosmetics & Beauty Supply Near Me - Boca Raton, Florida

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This is my favorite Sephora store in Florida. It's really big, all SA are very friendly and helpful. They are not too pushy or chasing after you (as in other locations). There is a man (I don't know his name) who is very knowledgeable in perfume section, he knows everything and always helps me out, gives advices and suggests nice options. I always look for him to help me in perfume section either I buy for women or men. In case they are out of any product, the manager will give you a code for free shipping so you can order it online. And don't forget your (3) free samples! I love to try new creams, foundations or just a sample of my favorite perfume. read more

For the first time in many years I walked out of a Sephora store extremely unhappy with their customer service. I had bought several tarts eyeliner from them and two of them broke. The liner would slide out of the wooden casing making it unusable. Because I didn't save my receipt and even though I used a gift card they couldn't find the recent purchase record although they could see I bought the product many times before. Regardless a $20 eye pencil must be thrown away and Sephora did nothing to account for their poor quality product. Previously Sephora was known for stellar customer service. You could buy something and use it. If you weren't happy with it you could return the empty bottle for a refund. I imagine this was there way to get people to believe in the value of a product and keep coming back for items they loved. In summary someone who's shopped at Sephora for many years will now turn to other retailers that stand behind their products and do what's right for their customers. I thought others should learn of this experience as you may get trapped like I did with a expensive item that's not usable and a store that doesn't seem to care. read more

Located in the Boca Town Center Mall this store always seems to be crowded. They have a large assortment of cosmetics, perfumes, and other beauty items. The people who work there are very friendly and go out of their way to be helpful. If I want a beauty item that's hard to find I can usually get it at Sephora. That's nice. I registered with Sephora a few years ago. Every year near my birthday I get an email telling me to stop by their store, during my birthday month, to pick up my birthday gift. No purchase necessary. This year I got two Nars lip pencils. Last year I got lipstick, and the year before Philosophy 3 in one shampoo, shower gel, and bubble bath which smelled like a birthday cake. I liked it so much I started buying Philosophy. They have a variety of events in the store. read more

SEPHORA - Nars lip pencils, my 2015 birthday gift. - Cosmetics & Beauty Supply Near Me - Boca Raton, Florida

Walked in nobody said hi to me or came to me. 3 girls were huddled up in a group talking I walked up to one because I needed help finding something. She tells me one second puts hand up. As she talks to another Sephora employee. I wait for about 35 seconds... I slowly walk away because I'm not going to wait for them to finish talking about a restaurants dishes. Go to the front desk employees are walking right past me nothing and nothing I just left the store... terrible service! Never coming back telling other people to not come back as well can't believe it... read more

Everything for u under one roof! from perfume to every beauty, skin care, and makeup product you could ever dream of. Sephora has a very knowledgeable staff to anwer and guide even the most novice person through a fun and painless experience of a day of beauty or if you just have a simple question that will be answered too. The best thing about Sephora is they will give you or make you a test sample of most products so you can try it. You can't get that in a department or drug store. The next time you wanta new makeup or perfume, try Sephora i promise you won't be disappointed! read more

This has to be the WORST Sephora I have ever walked into! I have walked into the store in the Fenty beauty section on 2 separate occasions and had people actually LOOK at me and not even ask if I need help, btw these people work in that same section of the store. Then you have other associates across the room, looking at you dead center of your face and not ask if you need help. AVOID COMING HERE IF YOU'RE LOOKING TO GET ANY FORM OF CUSTOMER SERVICE OR ATTENTION FROM PEOPLE THAT WORKS HERE. I get better treatment at JCP Sephora...smh read more

I did not have a pleasant experience here. I'm reviewing my last visit from August 2020. As I was entering the store, a woman with blonde hair was at the door - I assume she was the "manager" due to her bossy attitude, she made sure to tell us "the new rules" for the store... to sum it up... don't touch anything!! So, as I'm inside, the employees have their eyes on me - watching me. Maybe they know that I love to smell every single perfume possible!! Anyway, I was not a happy camper here. I got what I needed and did not spend a penny more! Also super disappointed that I was not able to get a perfume sample. I am a VIB member and the only reason these people have jobs is because of the customers! read more

So this is trouble but they will rescue me! I'm not much of a make-up kinda girl anymore but there are so many choices when I need something, they will guide me to the right products. I will confess, I have a preferred skincare line which they don't carry but sometimes I want a new fragrance. That was the case on this visit. I was out of my favorite everyday "stink juice" so was going to take the easy route and buy a new bottle. To my surprise, I was told they no longer carry it in-store but I should be able to find it online. I wasn't thrilled with this answer so it was time to try something new. The salesperson listened as I described my preferences and led me to several choices. They were close but not quite the same on the card sample. I do like to wear something to see how it reacts to my system. They do offer samples of anything (ok, up to 3) if you would like to try but I don't live close-by so I decided to buy smaller sizes of two and take a sample of the more expensive. The salesperson I worked with knew her products and was able to give me some good choices to my liking. In this busy store, find someone you are comfortable with and let them help if you need it. Lastly, I was lucky in the line to pay. It was quite long but a cashier was moving from the front with a handheld to process credit card purchases. I was the first using plastic.... yay, I move to the front. Happy shopping! read more

This is one of those "girlie heaven" stores. You find almost everything here - makeup, perfume, nail polish, skin care... A lot of products and brands to choose from. Oh, and I know I said "girlie" but there's products and colognes for men as well. Something for everyone, even cute things for younger girls. There's always people ready to help you, and answer your questions. The only problem I see is that when it's crowded the store can be a little uncomfortable but other than that, great! I always find what I need. read more

Horrible service. I try to exchange an item and since the first item was on a promotion, they wouldn't even apply the promotion for the exchange. They wanted me to pay more when it was literally the same eyebrow brush. Crazy how I can't even make an exchange. I make thousands of purchases from this store every year. I will not be coming here anymore. I will be going to Ulta now. Way better there. Treated better. read more

Got a custom makeover by Brooklyn. She was super bubbly and helpful. She taught me what to use and how to use it. I bought a whole new makeup routine (way too much money). Will definitely ask for her again next time. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Boca Raton, Florida

Beauty insider at Sephora Happy birthday rewards from Sephora- the store was very crowded with loads of women looking for holiday makeup and advice--met a very sweet cashier named Nicole - Nicole asked if I wanted skin care or makeup as my birthday rewards- I selected makeup and was on my way bag in hand :) read more

The employees literally followed my around like I was trying to shoplift. Smallest most unprofessional Sephora I've ever been in. I decided to put some items back because I have sales resistance and they assume I put it in my purse. "Where's all your stuff?!" after walking out of her assigned section in the back in skincare all the way up to where the make up is, and was currently shopping. I put down my remaining item on a shelf and left. So rude and Unprofessional. read more

I went to the Boca Raton Sephora and was treated shabbily. I brought in a covered container of food after eating at a restaurant in the mall. The service person who was helping me told another employee it was mine and it was ok. When I went to make my purchase someone someone threw out my to go container. When I talked to the manager no apology but a lame excuse about COVID ??? Their staff can use a BIG MAKEOVER..... Lori who checked me out was a doll but their management is RUDE. I will shop online after that insult. read more

This location has very rude sales staff! I have sent my 14-year old daughter twice to buy items that we had previously purchased and liked. Both times a sales person came up to her and said "that is not tester" to which she replied "I know. I have this product at home." Then both times, the sales person said two more times "I said that was not a tester." The sales person, both times, proceeded to grab the product out of my daughter's hand and put it back on the shelf!!! HOW RUDE!!! read more

I'd give it a 0 stars if I could. Terrible customer service with rude and condescending management, especially Britney. Corporate should reevaluate who they hire. read more

I barely ever visit sephora but I was in search for a new face wash. The Sales Assosciate referred me to not only a variety of products for my face, but ones I didn't even know I needed. All this without being overwhelmed, it was all simplified to what I should be using. Not only did I find my face wash and a mask but I received a Perk Facial. This facial is an extraction of clogged pores and was done by Tara. I was soooo happy with this service; I can not believe I didn't know about it before! Tara walked me through each product she was using and used the machine to its optimal use, unclogging every pore and hydrating my face. I'll definitely find myself here again! read more