I had a delightful experience shopping at Metropolis on the 6th of June. Beauty advisor Donna C went above and beyond in helping me find the Saie glowy super gel and a mini setting spray. There were none of either items to be found on the shelves or in the drawers so she scoured and hunted the backroom for me and was successful! Donna was cheerful and professional. I left a very satisfied customer. read more

I do recommend Sephora. I just don't recommend this location. You can't find help. After hours you will often see a sea of associates for training or what not. And when you go in the store to shop you can be there almost 45 mins and find 3 people that truly work there and no one can help. (Oh. Did I mention. It's a Friday night so pay day for most people) and the next day same thing. I ended up a 3rd and getting help mid week FROM SOMEONE THAT DOES NOT EVEN WORK THERE (it was a brand rep!) and I wasn't even shipping his brand. Got more help from that guy than anyone girl that worked there the 3 times I visited. Thankfully it's also something I do once a year. A haul. So I don't need to beg for help every time I shop. I prefer to get it over with. One visit. One haul. read more

Like all other Saphora, the store is super busy with lots of people inside. There are many samples to try. They don't offer discount or sales but you can sign up for their membership points program. There are lots of staff at the store eager to help. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Burnaby, British Columbia

I would give 0 stars if i could. this is probably like the 5th bad review i've had to post about the same exact thing at this location and its getting extremely annoying. TRAIN YOUR STAFF BETTER. as someone who used to work at this location, i know how things work lol. if you use a GIFT CARD online and return in store within the 30 days (even new policy) your refund goes back on same payment aka GIFT CARD!! but they always argue and try to give you store credit and today was unacceptable. I literally have to screenshot their return policy and show it to staff which is ridiculous and then for them to give me attitude is even more crazy. They should know the return policy, as a customer i shouldn't have to show you it. I cant stand this location anymore. If you look online, all the negative reviews for metro have to do with refunds. BE BETTER!!!! it's so annoying on the customers part and they're sooooo RUDE. read more

I booked an appointment with Sephora for my nephews 21st birthday party at least 1.5 months in advance. I called twice to confirm the appointment they confirmed with me both times that it was placed. the day before the party... at 9pm at night when the mall closed they called me to tell me my appointment was cancelled because they didn't have enough employees available no alter time frames available all they told me was they Brentwood which by the way was also booked solid for that day. so I had to scramble last minute to find someone or somewhere I could go who would help me out. complete and utter disrespect from the company with no resolutions at all. I mean shouldn't that have known they needed more staff prior to?!? read more

The store has moved to a different location which is nearer Aveda and L'Occitane. It looks bigger and brighter. I did not stay long as I had placed an order online and was there to pick up. From what I did see, there were more brands here -- Tom Ford, Estée Lauder, YSL, besides the usual suspects of Lancôme, UD, Nars, Benefits etc. I still wish Chanel is included. Service is good and the SAs are always there to assist. It was easy to pick up my item and I was only charged when I picked up. Just be sure to have your email as they need to scan the barcode in email message to indicate it has been picked up. This is a new and good service, great when you don't have time to browse and just want to pick up an order. Especially so when the item is under $50 and will not qualify for free shipping when ordering online. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Burnaby, British Columbia

Didn't really have a pleasant experience overall. 2 stars for being able to get assistance on the floor. Other than that, overall the service was pretty disappointing. Perhaps it was because it was a Monday after a long weekend staff at cashier weren't so friendly - felt more like self serve and self assistance. Unfortunately, that was my experience upon leaving the store. read more

An one stop shopping for all your beauty needs from hair to body. There's a plethora of brands. Make sure you ask for assistance. They no longer offer mini samples from testers due to Covid. Make sure you sign up as a member so you can receive a gift on your birthday. You will need to show up on the day of your birthday to be eligible. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Burnaby, British Columbia

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It is now located in a different section of the mall. Store is bigger and the layout is better. I usually make my purchases online but sometimes it is nice to see the products in store. Staff are usually helpful when I have questions to ask. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Burnaby, British Columbia

My daughter bought a hair dryer but she decide to return it. when she went to return it she was treated really bad and they refused to return it. She called the headquarters and she immediately received a return slip. I watched from a distance and was very furious. They treated other customers rather well, my daughter wears a headscarf so I don't know if racism was the motive. Numerous family members of mine who wear scarf have had very bad experience with this store. read more

Out of the 3 sephora's I regular go, the Metrotown branch is my second favourite. Unfortunately,The Metrotown sephora is almost always out of the products I need... I don't how how frequently they restock... But I remember waiting for this one cleanser to come for 1 month, so I just went to the pacific centre sephora and bought it there. During Christmas, one of the sales person was extremely rude and condensing to me when I asked about their caudelie product... I was beyond offended!... I can remember seething under my breath. The only decent guy there is the perfume sales man who was very knowledgable about their products - I was very much impressed by this man. Note: The pacific Centre sephora is too crowded, I can't even find a sales person to help me, or help me find a product or even ask questions about something I want to buy... It's too crazy and crowded. The Richmond centre one, is my fave and they're always fully stocked, with very helpful sales people, and they're extremely knowledgeable, relatable and nice. The staff treats me like a values customer instead of a bug bothering their space. So top marks for service and products. read more

I had an appointment with one of the artists , who didn't show up but Sephora didn't feel the need to show simple curtesy to phone me , to let me know that artist was not coming . I still agreed to take the service from the replacement artist. My appointment was set for 1pm and they couldn't start until 1.50 pm , which is totally unprofessional and it shows clearly how they don't value/ care their customers' choice and time. I have been to Mac stores for the same kind of appointment and Mac did call me the night before to reconfirm what service and specifications I had with specific artist . They reassured that my visit time may linger up to extra 10 minutes if I could spend an extra time there. I won't go there again when I have a better option available at the same location , that is Mac store. read more

I spend so much on makeup and creams that I don't even want to know the exact amount. SEPHORA! Sephora has most of the products and brands I need under 1 roof. You can also collect points on your purchases so you can redeem them for items throughout the year. (100 points gets you smaller items and samples while 500 points gets you bigger items and samples - I like to save for the 500 points since I find it's a better deal) Signing up for Sephora means you get a birthday gift every year. I just picked up mine which is a good sized Philosophy Birthday Girl shower gel, shampoo and bubblebath in one. Super cute and smells so good! I find the staff at Metrotown are a lot better than the ones in Pacific Center. Metrotown staff are friendlier, more inclined to help you and generally happier. There are still times where I encounter the grumpy one, but for the most part, they are great. read more

I got great customer service from one lovely Kadija who works in the fragrance section...She made it so easy for me to select a gift for a friend and myself..Keep up the good work!! read more

Not sure what happened, Last year I received excellent service, this year it seemed like it all went downhill. All of the associates ignore you and don't say "hi, anything I can help you with?" maybe because today was a busy 15% off day but even so. I went to Chapters yesterday, and it was really busy too but at least the lady still kind of went out of her way to help me as much as she possibly could even with a huge crowd and all that stress. I think I prefer the customer service at the Coquitlam Centre location the best, the Pacific Centre one is kind of the same service at Metrotown, not great! The associates at Coquitlam are really kind and approachable. read more

I'm a Sephora veteran. I've been shopping there since I was 14 ish?? I know their point perk/VIB Rouge program like the back of my hand (and boy do I use it to my full advantage.) This Sephora? It's seen better days. This was the first Sephora I familiarized myself with (I grew up around Metrotown,) but it's gone downhill over the years. The displays aren't as organized and it's harder to find what you need. It's only a notch above the Pacific Centre location (which is just as chaotic.) Another con: since it's a smaller Sephora they don't have as large a selection of brands. I wanted to get something from Huda Beauty the other day but the Sephora employee told me they didn't carry Huda at this location. For that reason alone I much prefer the Sephora on Robson Street or the one in Richmond Centre! read more

This is the best Sephora I've ever been to. Every time I go in here I get treated so well! I don't know if they have better training at this location, or if they just have more staff, but the girls are always so attentive and really helpful. Last time I was here I had a huge list of stuff i wanted to check out. I told the salesgirl (who approached me as soon as I walked into the store), and before I could even apologize for the big list, she was off and running and back with everything I requested. And that's just one example. I've been here dozens of times and it's always great customer service. Which is more than I can say for the Pacific Centre location. It's like pulling teeth trying to get someone to even acknowledge you there. read more

Visited Sephora while we were in Metropolis at Metrotown Mall in Vancouver. This is one of the biggest Sephoras I've been too but I guess that is to be expected being that it's in the biggest mall in British Columbia. The staff was friendly and was nice enough to do a color match. Shout out to Julie who was the person that assisted me. read more

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I love Sephora, what can I say? I love the brands, the quality, the products they carry, its pretty much the only place I go to for make up now, NEVER AGAIN WITH THE DRUG STORE BRANDS! :D My only pet peeves about this place are as follows: 1) The excessively long lines. I went here a couple weeks ago to buy some stuff and the line was up to the door. I understand they are busy because they are in a mall but when i went up to the cashier they had portable devices that they could use for people with credit cards (maybe take people out of the line who have credit cards and help them to get things moving?) 2) When its busy they definitely need more people on the floor, I literally have to walk all over the store sometimes to find someone to helpe, only to be directed to another associate... And then another one... And then another one... However, all in all a pretty good place to shop, will definitely be back, just not during peak hours. read more

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Eye-opening. Worst of the worst customer service one can possibly get. Congratulations Sephora on losing a loyal customer. Never coming back to shop at this hole again. read more

I love Sephora. Like LOVE Sephora. Sometimes I fantasize about quitting my corporate job to shlep makeup all day, but alas, I don't think I'll ever grace the stage. My issue with this store is that with all the staff members they still can't manage to keep it clean. It is FILTHY in here. Testers? Forget it. I wouldn't go anywhere near any of the stations in this store it is so dirty. The staff seem pretty non plussed about it. Buy online. read more

I'm baaaaaack and in case you were wondering where I was I hit the grand opening of Sephora at Metropolis. All I can say is I am drooling and normally it is only a med-rare steak that has that effort. Sephora I am yours for life, unabashedly. I love that place. Yes, today was the grand opening and I expected chaos and yes it was super busy and super crowded but whoever taught these ladies customer service you did a damn good job. I have never been asked so many times if I was doing ok and if I needed any assistance. Total class act. And not your attitude drenched girls like at Mac; these girls went above and beyond...super nice. It surprised me cuz I am not used to this in retail. I was immediately taken in by the inviting, clean, well put together store. And as soon as I walked in what did I see but Kat Von De products from LA Ink,,,,,so cool! Then I walked down another isle in amazement and saw Anastia's products, eyebrow shaper to the stars. I knew I was in huge, huge trouble at that point and tried to run but my feet wouldn't let me. Then, I saw Philosophy and Cake products and that sinking feeling like I knew I was screwed quickly set in. Now I am a sucker for the scented bath products so I grabbed a bottle of candy corn which smells beyond divine and then I moved onto to Pumpkin spice and I inhaled deeply and grabbed a bottle of that. Then I seen Hope in a Jar, Oprah's moisturer. Oh my God, no wonder she loves it. It is like a cloud, so beautiful and feels wonderful. Then they strategically placed the Cake products beside all of this and I don't remember putting them into my carry-all but at check out there were 3 magical vanilla butters and carmel sugar kiss gloss and...... I moved over to the Opi nail products and saw the cutest french manicure kit that I just had to have. It was so sweet and all done from a tube you just swipe on. I could have easily indulged in much much more and in the scheme of things it didn't matter how much I spent it was all in the experience. I signed up for my Sephora card and left with my tote bag in full view. After considering doing Sephora as my 100th review I found myself unable to as I am still caught up in the excitement. I love you Sephora, you are my new best find! read more

First time at sephora and the lady at the till messed up my total. I didnt realize it until next day. Went back there and they made me feel stupid. Like it was my fault and basically trying to say I stole items but I brought all the ones that weren't charged to me. No one called me back, I had to call otherwise they would of ignored me. Only had 1 nice lady named Juliet who helped me. Other then that. Horrible service. Going back only to get rembursed. I was so excited to shop there. Ive always wanted to and finally I do and I get all of this happens. Let's just say would take a long shot for me to go back to the metro one read more

I didn't really get the whole buzz about Sephora coming to BC until I tried this store out, since I was pretty unfamiliar with it in the States. I have been into the Metrotown location several times now and I am definitely a fan. I brought a friend in on the weekend who was also unfamiliar with it, and assumed, as I had, that it was just over priced cosmetics. Nope! I love the customer service you get here. And now that the frenzy after it originally opened has died down, it is a very pleasant place to visit. I'm going to list some things like Rachel... 1. You can get samples of anything to take home or try anything out in the store. And they can be very generous with their samples, too. My boyfriend liked an energy splash but they were sold out at Christmas time, except the sample bottle. So the fellow who was helping me filled a few sample containers for me to take home to carry my man over until they got some in stock. Nice! 2. The Sephora brand products are reasonably priced, and offer a wide range of colours and fun packages (ie. Smoky Eye Effect, Angel Eyes, stuff like that). 3. They carry a huge selection of other brands, from Clinique, to Bare Minerals. Yes, they have a natural beauty products section, too, which is labelled separately. 4. The staff are knowledgeable, and patient. They will try their best to find what will work for you, or wait while you dig through your purse for your customer card. 5. There are a ton of fun little items to stock up on, like cute nail files, pink polka-dot tweezers, kits for whatever you need on the go (eyebrows, nails etc.), hair clips, make up applicators, and everything else in between. Great little stocking stuffers for the lady in your life, or for your bridesmaids presents kinda thing. 6. I am super sensitive to fragrances and for whatever reason this store doesn't bother me. They must keep a lid on their perfumes and things because normally when I walk through a department store's cosmetics section, the perfume is so overwhelming that I nearly pull a Mr. Bean and crawl across the floor to escape it, while choking and sputtering. Bonus - if you sign up for their card you get free gifts at either $100 or $500, and a free birthday gift! read more

I had a tough time finding Sephora as I didn't see it listed in the Mall directory. Fortunately, I was able to quickly consult the Yelp app on my iPhone and found the number to the store. I called and they told me to find them right under the food court. Now you know too. This location is smaller than the store in Pacific Centre, but I might just like it better anyway. I thought the sales associates at this location were probably the friendliest I've ever met in any Sephora. In other stores, they are often hard to track down, but at the Metropolis location it was like they were just waiting to help someone and I liked that! Helpful without being intrusive or pushy. Overall, a very pleasant shopping experience. read more

I didn't really have good experience with this Sephora branch. Not really managed well compared to the 2 locations in downtown... Missed samples and products that I want are always out of stock. ): I may just be unlucky but I don't feel comfortable asking for recommendations from the beauty advisors here because last time when I visited here, one of them was being judgemental and the other gave me this "you know nothing" look while she was giving me her advise. Different customers have different taste in make up, so I think it would be nice if they were giving recommendation to me as oppose as to being judgemental. read more

I could take or leave this location. i love the make up there butttttt I can't say I had a stellar experience. I know everyones gotta do thier job and stuff but when I am greet like 8 times in a row by a different person it gets a little annoying. I went looking for eyeshadow and purfume. I got the eyeshadow becuase I happened to find one of those awesome 63 color palettes for like 40 bucks instead of buying the two colors I was looking for, for around the same price. The problem I had was hanging out in the purfume area where some staffer basically stalked me and made me feel uncomfortable. She didn't ask me if I was looking for anything in particular, she didn't offer to help me. She simply stood at varying degrees away from me and stared at me like i was a criminal or something. It made me pretty uncomfortable and I gave up looking after about ten mintues will I go back? If Im in a pinch but otherwsie I'll try the downtown location next time. read more

UPDATE - March 2013. Just gets better with age...but they can find a way to cover that up and make you look 20 again! Went in at 7pm on a Saturday night (I know, silly me) and they were super packed. Discovered they are phasing out my fav foundation sponge and had them on sale. There were only a few left but the floor manager searched the back room and a rep called other stores for me. I had an item to return (nasty allergy reaction that was a disappointment) but they didn't even blink - they profusely apologized and tried to help find me another item but I shyed away. Great knowledge of products, customer service is top notched! Thank you for being there, answering all my questions and FINDING solutions to my beauty needs. read more

I've always been a fan of Sephora so when I moved I was so glad to have another nearby, and one that has some great service at that. I love how there's actually a big "vanity" in the middle of the store so you can sit comfortably while you have the sample products put on you. The old store I used to shop at didn't have that! I had to hunt down a salesperson, but when I did she was very helpful. I have really sensitive skin (allergies, prone to breaking out) and was immediately shown around to the right brands for my skin type. The girl helping me was really reassuring that if I had a reaction to any of the things I bought I could return it no problem. Whew! I think was what the most impressive was that they were out of a particular lip gloss colour I was after, and the same gal as before took the time to write the exact name down and directed me to another store in the mall just to make sure I had it for my event the next day. Now that's awesome! I know I'll come back again but now I have reassurance that there are some great people working at this location and I'll be taken care of here. Go Sephora! read more

Such a love hate relationship I have with this place. I cant seem to find the right person to help me. I always seem to be grabbing someone who doesn't have much product knowledge about the items that they sell and I feel like I am constantly re-directed to someone else. Unless I do a quick run down and check out everything online first so i have a clearer choice in mind, I don't wander in there. The line up can be so crazy too. However, I do love that I can find lots of special deals/packaged products that say, Shoppers wouldn't have. read more

I LOVE, LOVE, LOVE Sephora (should have a share in the company by now) but have not been a fan of the service at the Pacific Centre location so I was so very surprised and happy when I stumbled into the Metrotown location. I went into pick up an eye cream that I couldn't get at the Pacific Centre location and guess what, they had it!!! I was very excited to say the least and I am sure they were just as excited as I came out spending about $200 on that eye cream trip. It is a little hard to find if you don't look it up and just try to find it on your own. Me, I like to know where I am going so I looked up the location online before I left work. For anyone that doesn't like doing that, it is on the floor just below the food court on the way to the Bay. so if you are like me and coming from the Skytrain, when you enter the mall take the strairs that are at Urban Behaviour and stay on that floor and walk to they Bay. Now back to the store. It's clean, bright and the staff were so very helpful. I didn't have to go looking for them like I do in Pacific Centre. One thing I would like to see in all the stores is to have a stream line set up. I seem to get lost every time I enter a new store trying to find something but luckily the staff here were help my direction challenged self. read more

My make-up collection will tell you that I love Sephora. It's the perfect one-stop shop for all of your make-up needs, from perfume to lotion to eyeliner. It carries tons of brands, so if you're unhappy with one you can definitely find another to suit your needs. Some things are a bit pricey, but I've learned the hard way that it's worth spending some extra money to get quality product. One thing I like about Sephora is the points reward system, and the birthday gift! This location is really clean and organized. The sales staff are friendly enough, but in general they were much friendlier at other locations I've been to. Also, they tried to tell me that their purple nail polish remover was the same exact formula as their red nail polish remover (minus the color of course). When I looked at the ingredient list, the purple nail polish remover contains ethyl acetate, and the red one contains acetone. This may not mean a lot to most people, but to a chemist, they're definitely not the same molecule. Minus one star for a chemistry fail, and for getting annoyed when I pointed that out. read more

my mom and i were getting some make up over the weekend. after paying we tried to fit in a birthday cake we just bought (the packaging was falling apart) into a reusable bag we brought, just near the cashier. seeing that we were struggling, one of the lady who worked there came to us and gave us a huge paper bag to fit in the cake 'this is the biggest bag we have' and the cake did fit. we were so surprised and thankful being the receiver of this not so random act of kindness :) if i remember it correctly the lady's name was Caroline. so shout out to Caroline!!! youre the best and you made our day! :) read more

I am a religious shopper of the Coquitlam Centre store, and think that I may be a bit spoiled. Even my bored husband commented on the awkward layout. No flow, for a visual shopper like me it actually made it a much less than enjoyable experience. I normally peruse the isles trying new products, getting tips from associates. Today I wasn't spoken to; was in, grabbed what I needed, couldn't get a feel for the place - the weird cashier "island" gives a strange vibe and was gone. Would only shop here again if I knew exactly when I need - not for assistance or to try something new. read more

Service has gone up and down over the years here. The problem with this location is that they need a bigger space and more staff. Sephora is a huge retailer in the province's largest mall, yet they don't have enough wall and floor space to hold all the things (and heaven help you if you want something that isn't on the shelf). I've enjoyed consistently good recommendations in the skincare area, and have had a couple of good colour matches for foundation. The makeup artists tend to be quite friendly, with the odd few exceptions along the way. I find that the more unfriendly artists have the attitude that they are there to work on clients, not be in retail, which not jive with Sephora's reason for being. I am not sure if they still do this, but back in the day, the brand reps used to do training with the floor staff while the store was open. Oh did this piss me off. Heaven forbid you should interrupt. It pissed me off when I worked retail and it still does now as a customer. You don't get to hog all the sales associates when there are customers in the store. And management, you don't get to allow this. Do training before the store opens or after it closes or hold a seminar. Anyway, while the cashiers are always friendly and Sephora's return policy is amazing, check your bill carefully before you leave. I was once charged for an item I didn't buy, and when I realized the error and went out of my way to bring the receipt back, the store manager made like it was my fault. The only person who apologized was the cashier who was processing the return. read more

I don't wear makeup a lot, but if I did, I would love to live here. I love a place that rewards you for shopping there... that allows you to pick prizes like the dentist when you get enough points. While it takes me a long time to get to that point, I am so impressed with the mini samples... so far, I have spent mine on a small bottle of Angel... yeah, that's it... I don't wear make up. They also send out emails for 15% off or free samples of things... Every year, they also have a pretty birthday present (no purchase necessary) and they even send you a reminder to come and get it. This year, I got two Fresh lipbalms, last year was Philosophy body wash... Who doesn't love presents? They have a wide selection of make up, skin care and perfumes... and other handy gadgets to get all that on your face. Another handy dandy thing: I was able to use the gift card that someone bought me in Canada in Vegas and in Seattle. Yippee... read more

I love Sephora but this branch... awful experience with their manager. She was wearing pants and black button up shirt and was just walking around the store doing nothin while everyone was so busy, so Im assuming she's the manager. Everyone was busy so I came up to her to ask about a foundation, she was so rude and didn't look like she was happy to help me. Just gave me a quick answer and just went on pacing back and forth. I would love to hear suggestions from a so called beauty advisor, i would understand if she was busy but she was just pacing back and forth like wth?? Im giving 2 stars just because there was a nice staff that was able to do a color match and recommended a good foundation for my skin which I ended up purchasing. read more

This place is 'Makeup Heaven'! Last weekend I purchased a powder and due to the poor lighting in store, it was way too light for my skin-tone. Sephora said bring it back and we will reimburse, or exhchange it for the correct color :) Now that's customer service! I buy everything makeup related here, except their eye lashes which I find over priced and unnatural looking. For fake eye lashes I recommend Funk n Frost in GuildFord Mall. read more

Okay, this location is only ok. They have a constant revolving door of staff which means often they don't know where/what your looking for (and I go in with specifics I want, not recommendations!) Also, as one tipper said, they are beyond stingy with the samples. I can go in here as a VIB rouge member and spend 200 dollars and not get a single sample. UGH. Oh well, it's close and better laid out than PC and the service is better than at the dreaded west van location. read more

Not good customer service. Staff ignore you unless you keep following and ask them are you busy?, Or can you help me.